Guadalupe, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

Thank you for your review. Although our ideal location was perfect for your needs, we are sorry for the poor service you received from one of our associates. Your comments have been shared with the appropriate individual to be sure we meet the high standards you expect from our brand every single stay. We want you to feel comfortable returning to our hotel the next time your travels bring you this way. Thank you for your feedback. Sincerely, Hotel Management

Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay and our outstanding service. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management

Dear Alison, Thank you for your detailed feedback. We sincerely apologize for the issues you encountered during your stay, including the cleanliness of the floor, bedding, and the malfunctioning TV. We also regret the inconsistency of the breakfast service and the difficulties with the door. Your experience does not reflect our standards, and we will address these concerns with our team so our guests have an enjoyable stay. We appreciate your input as it helps us improve our services. We hope you will consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management

Dear Min Jae, Thank you for your candid review. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. Kindly know, we work hard to provide a clean and comfortable environment; therefore, we regret that the bathroom cleanliness issue compromised your experience. We will follow up on your concerns with appropriate individuals, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve.Sincerely,Hotel Management

Dear Roberto, We are happy you chose Extended Stay America for your recent visit to the city. Your comfort is important to us, and we apologize for any inconvenience caused by the bathroom. We'll take your comments into consideration to ensure a more satisfactory experience in the future. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Joel, We are glad you had an overall satisfactory stay with us. However, we regret any issues that kept your experience from being perfect. We are continuously working to enhance our guests' satisfaction, and we hope to welcome you back soon for the outstanding visit you deserve.Sincerely,Hotel Management

Dear Hellsye, We apologize for the inconvenience you experienced during check-in. It's our aim to ensure a smooth and efficient check-in process for all our guests, and we regret falling short of this during your stay. Your feedback is valuable, and we'll address this issue with our team to ensure it doesn't happen again. We appreciate your understanding and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management

Dear Jebastin, Thank you for your feedback, and we apologize for the experience you had regarding breakfast options and cleanliness. We take guest comments seriously and are actively addressing these issues with our team. Please be assured that we strive to provide accurate information to our guests and regret any misunderstanding. Your satisfaction is important to us, and thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to enhance your experience in the future.Sincerely,Hotel Management

Dear brandon, Thank you for taking the time to share feedback about your recent stay. We are disappointed with the lack of hot water you experienced. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure we are well-poised to serve you in the future. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality for which we are known. Sincerely,Hotel Management

Dear IVAN, Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced. Ensuring our guests receive the correct accommodations is a priority, and we regret that this oversight occurred during your stay. We are addressing this issue with our front desk team to prevent future occurrences. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience. Sincerely,Hotel Management

Dear Kathleen, Thank you for your review. We consistently prioritize the comfort of our guests and extend our sincere apologies for any oversights concerning your accommodations. Your detailed feedback is invaluable in enabling us to address the matter promptly. We are grateful for your feedback and sincerely hope for the opportunity to welcome you back, ensuring an impeccable stay that befits your expectations.Sincerely,Hotel Management

Dear Logan, Thank you for sharing your feedback of your stay at Extended Stay America. We are thrilled to hear that you loved your stay with us! At our hotel, ensuring our guests' satisfaction is our top priority. It's wonderful to know that we met your expectations. We greatly appreciate your positive feedback and hope to welcome you back soon for another exceptional experience.Sincerely,Hotel Management

Dear Steven, We sincerely apologize for the maintenance and cleanliness issues you experienced during your stay in your suite. We follow strict processes to ensure that each guest suite is well-maintained, as we believe that our guests deserve to have a clean, well-maintained, and comfortable suite during your visit. We regret that we fell short of your expectations in this regard and would like to apologize for any inconvenience caused. We will share your feedback with the relevant teams and address the issues you raised. We hope you will give us another chance to show you the great experience we are known for and that you truly deserve.Sincerely,Hotel Management

Dear Robert, Thank you for the kind review. We are pleased everything went great for you during your visit and that our excellent location made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management

Dear Guadalupe, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Elizabeth, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management

Dear Nara, We would like to express our gratitude for choosing Extended Stay America as your preferred accommodation. Your positive feedback means the world to us, and we are delighted to learn that you enjoyed your stay with us. Our team is committed to exceeding our guests' expectations and providing everyone with a comfortable and clean environment. Your review is much appreciated and encourages us to continue our efforts. It was our pleasure to have you as our guest, and we look forward to welcoming you back on your next visit to the area.Sincerely,Hotel Management

Dear Juan c, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. Also, the events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host you and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Aracely, Thank you for choosing us and sharing your feedback! We're delighted to hear that you found your overall experience at Extended Stay America satisfactory and enjoyable. Your satisfaction is our priority, and we appreciate your positive feedback. We look forward to welcoming you back for another pleasant stay. Sincerely,Hotel Management

Dear Angelique, Thank you for this outstanding review and for selecting Extended Stay America for your time in the city. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have such a thoughtful and exceptional team member as Rafael; we'll gladly share your kind words with him and our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

Dear Alan, We appreciate you taking the time to write a review about your time with us. It's good you enjoyed your time in a clean and comfortable suite with all that was offered. Please return, and we hope to serve you again at Extended Stay America! Sincerely,Hotel Management

Dear Rosemary, Thank you for sharing your recent stay experience. We are sorry for the disappointment with the cleanliness of the room that does not meet your expectations. Your comments are shared with our housekeeping team for improvement. Also, we will instruct our team to re-check the rooms before delivery. Our front desk is working 24/ 7 to help you in your need. Thank you for being our guest; we would love the opportunity to welcome you back soon. Sincerely,Hotel Management

Dear Tosha, Thank you for reviewing your time with us. We apologize for the delay in the delivery of the room. Also, we regret the condition of the room was not up to our standard and for your disappointment with the cleanliness concerns that were overlooked during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our team is also checking the smoke detector. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Enrique, We apologize for the inconvenience you are experiencing with our computer systems. Your experience is important to us, and we regret any frustration caused. We understand the late hour compounded the difficulty. Please know that this does not reflect our usual service, and we appreciate your understanding. If there's anything more you'd like to share or discuss about your experience, please feel free to reach out to us directly. We hope to make amends and provide a more positive experience in the future.Sincerely,Hotel Management

Dear Jimmy, We apologize for any inconvenience you experienced during your stay. Your feedback is crucial, and we'll ensure better maintenance and cleanliness moving forward. We appreciate your understanding and hope you consider staying with us again for an improved experience. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management