Escritorio, cortinas blackout y tabla de planchar con plancha

Opiniones sobre Red Roof Inn Freehold

2 out of 5
Red Roof Inn Freehold
4089 Route 9 N, Freehold, NJ

Opiniones

6,0
Evaluación: 10 - Excelente. 117 de 537 opiniones" "
Evaluación: 8 - Bueno. 102 de 537 opiniones" "
Evaluación: 6 - Aceptable. 92 de 537 opiniones" "
Evaluación: 4 - Mediocre. 85 de 537 opiniones" "
Evaluación: 2 - Terrible. 141 de 537 opiniones" "

6,2/10

Limpieza

6,4/10

Personal y atención

6,6/10

Servicios

5,6/10

Estado de la propiedad e instalaciones

7,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Victor

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Tranquila
Se hospedó 2 noches en abril de 2024
Respuesta de Gabrielle RediResponse Specialist el 30 abr. 2024
Gracias por tomarte un momento para dejar una reseña, Víctor. El personal y yo del Red Roof Inn Freehold apreciamos su puntuación de 5/5 después de su estancia. Estoy encantado de que nuestro tranquilo hotel le haya gustado. En Red Roof, nuestro objetivo es brindar experiencias agradables a todos nuestros huéspedes y estamos orgullosos de haberlo logrado con su visita. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos sus comentarios.Gracias nuevamente por compartir tu experiencia con nosotros. Nos encantaría volver a verle si sus viajes le traen de vuelta a nuestra zona.Atentamente,Gabrielle Red Roof Management RediResponse Specialist

8/10 Bueno

Julian

Se hospedó 1 noche en marzo de 2024
Respuesta de Dannielle Rediresponse Specialist el 19 mar. 2024
Hello Julian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FREEHOLD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excelente

Cristian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
😄
Se hospedó 2 noches en febrero de 2024
Respuesta de Gabrielle RediResponse Specialist el 1 mar. 2024
Thank you for taking a moment to leave a review, Cristian. The staff and I at the Red Roof Inn Freehold appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

4/10 Mediocre

Julian

Se hospedó 1 noche en enero de 2024
Respuesta de Chevanese RediResponse Specialist el 30 ene. 2024
Thank you, Julian, for rating your recent stay at the Red Roof Inn Freehold. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 Aceptable

Julian

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de LaTunde RediResponse Specialist el 16 ene. 2024
Hello Julian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FREEHOLD and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excelente

Vicki

Se hospedó 3 noches en septiembre de 2023
Respuesta de LaTunde Murrant. Rewards Specialist el 10 sept. 2023
Hello Vicki, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FREEHOLD and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Luis

Le gustó: Limpieza
Se hospedó 1 noche en agosto de 2023
Respuesta de Devorine RediResponse Specialist el 22 ago. 2023
Thank you for taking a moment to complete our survey, Luis. The staff at the Red Roof Inn Freehold and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

10/10 Excelente

Cristian

Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza
Se hospedó 2 noches en agosto de 2023
Respuesta de Devorine RediResponse Specialist el 20 ago. 2023
Thanks for sharing this perfect rating, Cristian. It's great to see you enjoyed your stay, resulting in a 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Elmer

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Robo
Me robaron mi depósito en el hotel es un hotel la verdad muy abusivo en seguro aparte muy sucio
Se hospedó 2 noches en agosto de 2023
Respuesta de Tianna RediResponse Specialist el 4 sept. 2023
Hello Elmer,I appreciate you sharing your feedback following your stay at the Red Roof Inn Freehold. I was saddened to read that your stay fell short of your expectations due to the uncleanliness of the property, the deposit situation and the other highlighted concerns that hindered your stay. To further discuss this matter, please feel free to reach out to the front desk directly. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 Terrible

mario

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

Efrain

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Estuve tan solo una noche y todo me pareció bien
Se hospedó 1 noche en febrero de 2022
Respuesta de S.P. General Manager el 23 feb. 2022
Thank you for your feedback. We look forward to seeing you again soon.

8/10 Bueno

Patricia

Se hospedó 1 noche en noviembre de 2021
Respuesta de S.P. General Manager el 28 nov. 2021
Thank you for your positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

2/10 Terrible

Cliente verificado

Viajó con su pareja, Viajó con mascotas
No le gustó: Limpieza, personal y atención, servicios
La limpieza de los cuartos es pésima el baño omg el cuarto me lo entregaron sucio ellos entran al cuarto cuando tú no estás sin permiso omg no lo recomiendo
Se hospedó 2 noches en mayo de 2021
Respuesta de S.P. General Manager el 14 may. 2021
Thank you for evaluating our property. We apologize your experience was anything less than completely satisfying. Most guests find our rooms clean and comfortable. We are sorry we could not meet your expectations.

10/10 Excelente

Mario

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2020
Respuesta de S.P. General Manager el 12 sept. 2020
Thank you for your ten out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en julio de 2020
Respuesta de S.P. General Manager el 18 jul. 2020
Thank you for your ten out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again.

8/10 Bueno

Ricardo

Le gustó: Limpieza, personal y atención
Muy buena me gustó la estancia
Se hospedó 2 noches en noviembre de 2017
Thank you so much for your feedback. We are really glad you liked your stay. We look forward to seeing you again soon.

8/10 Bueno

Sarah

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Oshane RediResponse Specialist el 16 abr. 2024
Hello Sarah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FREEHOLD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

6/10 Aceptable

amir

Se hospedó 1 noche en abril de 2024

2/10 Terrible

Sonia

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
There was a horrible smell in the room, ceiling in shower was chipped and peeling, no heat in bathroom. The door frame in bathroom was elevated with broken tile pieces. So I decided I didn't want to stay the whole night I went to leave and I rang the bell several times and waited over 10 minutes to get someone to give the room key. It looks like he was a sleep in one of the rooms he came out of in the above area.
Se hospedó 1 noche en febrero de 2024
Respuesta de Adraine Rediresponse Specialist el 26 feb. 2024
Dear Sonia,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN FREEHOLD. Please accept our sincerest apologies for the inconvenience caused by the smell of the room, lack of heat in the bathroom and the other concerns you described. We take these issues seriously, and we will investigate and address these matters immediately. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excelente

Daniel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de LaTunde RediResponse Specialist el 20 feb. 2024
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FREEHOLD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Aceptable

linda

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Servicios
This was fine for a one night just to be in the area we need to be in.
Se hospedó 1 noche en enero de 2024
Respuesta de Chirell RediResponse Specialist el 17 ene. 2024
Dear Linda,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Freehold. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our location being fine for a one night stay. Positive guest comments, like yours, are always an encouragement to all of our staff as we strive to continually improve the quality of our services and provide our guests with all the comforts of home.Redroof appreciates your business and we look forward to seeing you under our roof soon, where we can continue to offer you a clean, comfortable stay at an affordable price.Sincerely,ChirellRediResponse Specialist

10/10 Excelente

Johnny

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Toni-Ann RediResponse Specialist el 14 ene. 2024
Hello Johnny,I am pleased to have had you as our guest at our Red Roof Inn Freehold. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

10/10 Excelente

Johanna

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Gabrielle RediResponse Specialist el 10 ene. 2024
Thank you for taking a moment to leave a review, Johanna. The staff and I at the Red Roof Inn Freehold appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 Excelente

Sarah

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The staff was so accommodating! Needed an extra blanket and got one right on the spot. Turned our key card in and the owner I think was there and offered me coffee. That to me was above and beyond!!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Olivia RediResponse Specialist el 2 ene. 2024
Hello Sarah, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Freehold. We sincerely appreciate your comments and are happy to hear you had a great encounter with us, especially regarding our accommodating staff, who went above and beyond to ensure that you were comfortable. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excelente

Mayron

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Olivia RediResponse Specialist el 2 ene. 2024
Dear Mayron, The staff at the Red Roof Inn Freehold and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excelente

Vanessa

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Olivia RediResponse Specialist el 26 dic. 2023
Hello Vanessa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Freehold and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
An amazing value- clean, comfy and pet friendly!
I had a wonderful experience with my family while I was in the middle of a long and exhausting move. My room was not only clean, but the beds were extremely comfortable and it was obvious everything was definitely just upgraded. A bonus-my dog was welcomed. Thank you Rehan for accommodating my family for 5 days with everything we needed. I'll definitely come back.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Chevanese RediResponse Specialist el 18 dic. 2023
Hello Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Freehold. We sincerely appreciate your comments and are happy to hear you and your family had a wonderful experience with us, especially regarding the cleanliness of your room, comfort of the beds and our pet-friendliness. We're also thrilled to see you appreciated Rehan for accommodating you and your family with everything you needed. I will make sure to share your comments. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 Excelente

Johnny

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is 37 degrees outside and home sweet home within.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Olivia RediResponse Specialist el 8 dic. 2023
Thank you, Johnny, for telling us about your stay at the Red Roof Inn Freehold. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Daniel

No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
My room door was unlocked from the outside and would not lock. You did not need a key card to enter my room. This meant I could not leave my room and secure my belongings inside. I ended up keeping my belongings in my car because no one was at the front desk to help me and I was leaving for my event.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Olivia RediResponse Specialist el 8 dic. 2023
Thank you, Daniel, for taking the time to tell us about your stay at the Red Roof Inn Freehold. I am disappointed that your experience did not meet your full expectations, as you indicated your room door was unlocked from the outside and would not lock and all the other concerns you mentioned. Please accept our sincerest apologies for the inconvenience caused by the issues you highlighted. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

10/10 Excelente

Talamas, FREEHOLD

I will always refer someone to stay there.
Se hospedó 3 noches en octubre de 2023
Respuesta de Gabrielle RediResponse Specialist el 29 oct. 2023
Dear Talamas, Everyone here at the Red Roof Inn Freehold was proud to see your 5/5 score. I am happy that you will always recommend of hotel. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 Aceptable

Margie

The bathroom needed updating and new paint
Se hospedó 1 noche en octubre de 2023
Respuesta de Gabrielle RediResponse Specialist el 28 oct. 2023
Thank you for taking a moment to leave a review, Margie. The staff and I at the Red Roof Inn Freehold appreciate your 3/5 score following your stay. However, you stated that the bathroom needed updating and new paint. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 Bueno

Tineka

Le gustó: Limpieza, personal y atención
The property is near my workplace.
Se hospedó 1 noche en octubre de 2023
Respuesta de Devorine Red Roof Management el 15 oct. 2023
Hi Tineka,Thank you for your review. I am happy that our location was close to your workplace and that we earned your 4/5 score. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn Freehold. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

4/10 Mediocre

'Ruth

Viajó con mascotas
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The sidewalk and parking lot are new. The exterior building needs a lot of work. The rooms are not cleaned daily. The king bed did not have a king blanket or king top sheet. The bottom sheet was a flat and kept coming undone. The cleaning woman demanded a tip. She didnt understand English. Its cheaper than anything else.
Se hospedó 7 noches en septiembre de 2023
Respuesta de Gabrielle RediResponse Specialist el 6 oct. 2023
Thank you for taking a moment to leave a review, Ruth. The staff and I at the Red Roof Inn Freehold were disappointed to see your 2/5 score following your stay. I am happy that you noticed that the sidewalk and parking lot are new. However, you stated that the rooms are not cleaned daily, the king bed did not have a king blanket and the other listed issues hindered your stay. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excelente

Tineka

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
the room was updated and the comfy bed
Se hospedó 1 noche en septiembre de 2023
Respuesta de LaTunde Murrant. Rewards Specialist el 30 sept. 2023
Dear Tineka,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FREEHOLD. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the room was updated and the bed was comfy. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Aceptable

ELIZA

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Respuesta de LaTunde Murrant. Rewards Specialist el 29 sept. 2023
Hello Eliza, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FREEHOLD and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Bueno

Tineka

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
the people was friendly
Se hospedó 1 noche en septiembre de 2023
Respuesta de Oshane RediResponse Specialist el 23 sept. 2023
Dear Tineka, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN FREEHOLD regarding the staff. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Excelente

Alyssa

Se hospedó 1 noche en septiembre de 2023
Respuesta de Gabrielle RediResponse Specialist el 6 oct. 2023
Thank you for taking a moment to leave a review, Alyssa. The staff and I at the Red Roof Inn Freehold appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 Bueno

VLADIMIR

Se hospedó 1 noche en agosto de 2023
Respuesta de LaTunde Murrant. Rewards Specialist el 8 sept. 2023
Hello Vladimir, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FREEHOLD and I appreciate your 4/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Louise

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Disgusting
Disgusting. The outside and Libby were so filthy that o asked to see the room before checking in. He said promise it’s nice and it’s clean. We didn’t even step idide the room. We turned and went straight back to the disgusting lying man and said I wanted money back. We left knowing g it was either stay there or risk sleeping in the car. We left.
Se hospedó 2 noches en agosto de 2023
Respuesta de Tianna RediResponse Specialist el 4 sept. 2023
Hello Louise,Thank you for taking the time to write a review of your stay at the Red Roof Inn Freehold. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the uncleanliness of the room and the property as you highlighted. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score.Please know that we value you as our guest and appreciate your business. Thank you again and we wish you all the best in your future travels. Sincerely,Tianna RediResponse Specialist

10/10 Excelente

Willie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean nice, courteous and polite wonderful staff
Se hospedó 4 noches en agosto de 2023

6/10 Aceptable

Glenn

Se hospedó 1 noche en agosto de 2023
Respuesta de Oshane RediResponse Specialist el 18 sept. 2023
Hello Glenn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FREEHOLD and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

4/10 Mediocre

Heather

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The room had a very old, musty smell to it and the sheets and pillowcases were dirty. Floor looked like it hadn’t been cleaned. I checked out a night early and the manager at the desk asked me not to leave a bad review. Nothing else about the room :(
Se hospedó 2 noches en agosto de 2023
Respuesta de Tianna RediResponse Specialist el 4 sept. 2023
Hello Heather, I appreciate you sharing your feedback following your stay at the Red Roof Inn Freehold. I was saddened to read that your stay fell short of your expectations due to the uncleanliness of the sheets, the odor of the room and the other highlighted concerns that hindered your stay. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excelente

Vito

Se hospedó 3 noches en agosto de 2023
Respuesta de LaTunde Murrant. Rewards Specialist el 13 sept. 2023
Hello Vito, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FREEHOLD and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Eric

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Ugly motel very expensive
Se hospedó 2 noches en junio de 2023
Respuesta de Devorine RediResponse Specialist el 20 ago. 2023
Hi Eric,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Freehold. We sincerely appreciate your comments and we're very disappointed that you were unhappy with your experience. You indicated that you were unsatisfied with the appearance of our property and our cost. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Devorine RediResponse Specialist

10/10 Excelente

Dano

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en agosto de 2023
Respuesta de Oshane RediResponse Specialist el 7 ago. 2023
Hello Dano,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHESAPEAKE CONFERENCE CENTER and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRed Roof ManagementRediResponse Specialist

4/10 Mediocre

Michael

Viajó en grupo
Le gustó: Limpieza
The room wasnt bad at all. A half hour storm apparently dropped a tree limb on a power line and made the enitre building lose power besides from a single outlet that ran the microwave and mini fridge but not the ac. Was told by the onsite worker that when the power is fixed and the manager get there we will be compensated. The times for the power to come one went from 11:30 to 1:30 vut didnt come on until past our check out time. After returning from the trip i called the worker and he said its not their fault and cant do anything about it. No ac no lights no hot water the whole night in the summer time and had to leave the window open to pet some air in which didnt feel the safest
Se hospedó 1 noche en julio de 2023
Respuesta de Devorine RediResponse Specialist el 2 ago. 2023
Hi Michael,Thank you for sharing your experience with us. The situation you described regarding the power outage due to the mini storm that caused a tree to fall on the power line is truly regrettable. I am very sorry for your experience. You indicated your concern is being compensated for the inconvenience you faced during your visit due to the outage. I will definitely share this information with the rest of the team in an effort to address the matter. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you very much for bringing this to our attention and for choosing Red Roof Inn Freehold. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Vincent

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2023
Respuesta de Devorine RediResponse Specialist el 30 jul. 2023
Thank you for taking a moment to complete our survey, Vincent. The staff at the Red Roof Inn Freehold and I appreciate but is deeply saddened your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Limpieza, estado de la propiedad e instalaciones
The hotel is on a noisy street. We had stains on our towels. The ceiling was leaking in the bathroom
Se hospedó 2 noches en julio de 2023
Respuesta de Devorine RediResponse Specialist el 20 jul. 2023
Dear Valued Guest,Thank you for your recent review of your stay at Red Roof Inn Freehold. I was disheartened to read that you disturbed by the noisy streets, there was what appeared to be stains on the towels and the ceiling had a leak in the bathroom. Please accept our apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. It is important to know that we value your feedback and your comments will be taken into consideration in an effort to address the concerns mentioned as we strive to continuously improve the quality of our services.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Charlie

Viajó con su familia y niños pequeños
No le gustó: Limpieza, estado de la propiedad e instalaciones
It’s a run down motel, nasty stairs, second floor walkway dirty, stains, busted concrete with crates side openings. Mold in bathroom bottom of wall, all door frame entrance of bathroom. Shower wall dirty and complementary shampoo and conditioner were used. Soap bag was opened Sheets looked clean but had hair in between sheets, bed covers had several stains on it, (possibly food stains. Room, second floor walkway and stairs has a bad smell. We decided not to stay there, returned Key Card and Rooms. Departed in less than an hour. We were offered other rooms, but there was no way we were staying at the place.
Se hospedó 1 noche en julio de 2023
Respuesta de Devorine RediResponse Specialist el 18 jul. 2023
Hello Charlie,Thank you for your honest feedback. You description of the property was very disheartening. You indicated there was possible mold in the bathroom, the stairs was nasty, the shower was dirty amongst the other lack of cleanliness concerns you highlighted. Let me humbly apologize as these issues caused you to leave in less than an hour of arriving. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you. Please know that your voice is of tremendous importance to us, the team will be reviewing your comments in an effort to confront the issues that you mentioned to ensure that no guest has this experience in the future.We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Devorine RediResponse Specialist

6/10 Aceptable

Shanthi

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Staff very helpful and offered great service. The room was comfortable but dirty. The door didn’t shut all the way. Need new pillows!
Se hospedó 3 noches en julio de 2023
Respuesta de Devorine RediResponse Specialist el 16 jul. 2023
Hello Shanthi,Thank you for taking the time to write a review of your stay at Red Roof Inn Freehold. I am glad to read that you were pleased with our helpful staff, our comfortable rooms and our great staff. However, I was disheartened to read that the door didn’t shut all the way, the room was dirty and needs new pillows. Please accept our apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Devorine RediResponse Specialist