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Opiniones sobre Candlewood Suites Fredericksburg, an IHG Hotel

2.5 out of 5
Candlewood Suites Fredericksburg, an IHG Hotel
4821 Crossings Court, Fredericksburg, VA

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 179 de 393 opiniones" "
Evaluación: 8 - Bueno. 88 de 393 opiniones" "
Evaluación: 6 - Aceptable. 41 de 393 opiniones" "
Evaluación: 4 - Mediocre. 34 de 393 opiniones" "
Evaluación: 2 - Terrible. 51 de 393 opiniones" "

8,0/10

Limpieza

8,4/10

Personal y atención

7,0/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

7,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Floyd

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Joe

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quick check-in/out, very friendly staff.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Darnel

I booked and paid online. When I arrived at the property they said that I had to pay for my room. When I told them that I booked through a third party they stated that they only received a room request and not payment. So I was charged again so they could assign me a room. Thus is completely unacceptable. Next ti.e I will just book with the property.
Se hospedó 1 noche en mayo de 2024

4/10 Mediocre

Eric

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked the walk in shower and didn't like the pet hair on the floor and the side of the bed up against the wall
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Rogelio, Earlysville

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
There were cops in the hotel due to roudy guests. Not a safe area. The manager was very supportive and even called around other hotels for me. Thanks to that manager I was able to stay in a safer property.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Kathleen, Henrico

Se hospedó 1 noche en abril de 2024

2/10 Terrible

Sheena

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Checked into a room that was already occupied.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

deborah

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was a quick stop but perfect
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Shaniquia

Viajó con su pareja, Viajó con mascotas
No le gustó: Estado de la propiedad e instalaciones
I had to change my room multiple times. Whoever cleaned the room left their hair all throughout the bed. There was hair all throughout the room and bathroom. The rooms and hallways smelled horrible. I will not be returning.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Jeffrey

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was dirty and smelled horrible
Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

jasmine

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en febrero de 2024

8/10 Bueno

steven, fair lawn

Le gustó: Personal y atención
Close to the highway could be loud at times. Room did smell like smoke but not overpowering. Staff very helpful
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

George

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Christopher

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice play to stay
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Cody

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Over all, it was a decent experience. The staff at the hotel was attentive and pleasant.
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Jason

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Ryan, King George

Viajó con su familia
Le gustó: Limpieza, personal y atención
Property you can measure cleaning and carpet change. Staff was great though. Rachel was very helpful
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Patricia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Recommend
Great value; clean, comfortable; easy access from I95.
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Renae

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Dennis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Overnight stay
My only complaint would be the water pressure was not that great
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Grafton

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lovely
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Samuel

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
There were roaches in my room..i told the front deck..they said someone would be contacting me by phone or, emai. I haven't received either yeti
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Paula

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Watch your credit card
The hotel itself was fine, but I was not happy when the credit card I provided was ran for $50 then another charge for $12.31 within an hour of checking in and we hadn’t used a thing!! Still trying to get that handled!😡Oh there was an issue with a bag of garbage sitting in the hallway all the time we were there.
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Michael

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Almeda

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was very friendly, rooms are cozy, smoke smell is a bit strong, but, the staff gave us air fresheners. Everything is close by, but, the traffic is CRAZY!!!!! I would DEFINITELY CHOOSE CANDLEWOOD SUITES as a place to STAY.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

jose

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had a great experience. staff was very friendly.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Joseph

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy to check in - very friendly staff- beds were comfortable- requested a king size bed or two queens but only one queen available and it was fine. Bathrooms were very clean. Really liked the sound machine that was in the room. Helps to block out any noise so my dog doesn’t bark - keeps her nice and calm. Thinking about buying one for us.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Melissa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 7 noches en agosto de 2023

2/10 Terrible

Angie

Viajó con su familia
No le gustó: Servicios
We were a late check in because of traffic & gave a smoking room even though I reserved non smoking! Room smelled so bad!
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Janet

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
I just booked a one night stay. The only thing I would have asked for is coffee in the lobby.
Se hospedó 1 noche en agosto de 2023

4/10 Mediocre

Mark

Viajó con su familia, Viajó con mascotas
No le gustó: Servicios
This hotel left a lot to be desired.
Se hospedó 1 noche en agosto de 2023

4/10 Mediocre

Jill

Viajó en grupo
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
There was hardly anyone available at the front desk, we were there a week our room was not cleaned once, it smelled horrible an trying to locate clean towels was almost impossible
Se hospedó 6 noches en julio de 2023
Respuesta de Management el 10 ago. 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

6/10 Aceptable

Paul

Convenient to task at hand. On arrival, room assigned was not ready due to no bedding on mattress; had to go back to desk to get another room. After my one night stay, one elevator out of service and other had no working lights, so walked down four flights of stairs.
Se hospedó 1 noche en agosto de 2023
Respuesta de Management el 10 ago. 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

4/10 Mediocre

Michelle

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Lots of construction going on around the property. Fire alarm went off at 11:30 PM. No mirror in bathroom. Had an odd vibe. Hotel is mostly cut off from the other businesses in area due to road layouts and traffic volume. Can't walk anywhere safely from this location. Staff was helpful during fire alarm.
Se hospedó 1 noche en agosto de 2023
Respuesta de Management el 10 ago. 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Gone downhill...
We have always searched for candlewood when we traveled as we loved these hotels. As of late, not so much, to the point we probably won't stay at another. When we went to go in our room the door would not work. We had to get a different room, and the only king room they had was a smoking room. We do not like all of our belongings smelling like smoke, but I wasn't paying for something I'm not getting, so I agreed. The room reeked, had stains all over the floors, chairs, and couch. The toilet seat was basically falling off, to the point you had to be very careful or you would end up on the floor using the restroom. Then in the morning we discovered the coffee pot did not work either. We couldn't even notify anyone upon checkout as your to just leave your room key in a box on the desk and there was no one there when we left. My fiance was furious and I was also upset, as these hotels used to be very luxurious and comfortable. Like a little home away from home. Anymore they have become a "what will be wrong this time." We've stayed at others last year that we additionally had issues
Se hospedó 1 noche en julio de 2023
Respuesta de Management el 10 ago. 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

6/10 Aceptable

Gregory

It was ok . Good for price .
Se hospedó 1 noche en julio de 2023
Respuesta de Management el 18 jul. 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

10/10 Excelente

Victoria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean and great customer service
Se hospedó 3 noches en julio de 2023
Respuesta de Management el 18 jul. 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

6/10 Aceptable

Anand

Viajó con su familia
Le gustó: Personal y atención
I liked the help I received by front desk specially a person named Newton. There was an issue with my booking where I booked Twin bed however it was available. Unsure if the issue was with Expedia or Hotel. Nonetheless, we didn't have twin bed on first night and one person from our group has to sleep on floor. Front desk helped us to move into a different room with two beds next day. Other than that everything else was fine.
Se hospedó 3 noches en julio de 2023
Respuesta de Management el 8 jul. 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites.

8/10 Bueno

Kalimah

Se hospedó 1 noche en julio de 2023
Respuesta de Management el 25 jul. 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites FREDERICKSBURG.

10/10 Excelente

Reed

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Management el 8 jul. 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

10/10 Excelente

Elizabeth

Se hospedó 1 noche en junio de 2023
Respuesta de Management el 8 jul. 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

2/10 Terrible

Austin

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Booked a room with two beds. Said they didn’t have two beds when we arrived and couldn’t get one. Walked into the room with a damp carpet and the strong smell of mold and mildew. Main light in the room can’t be turned off because the light switch it broken. Had to duct tape it to get it to stay off. Desk light is broken. Bathroom door doesn’t latch and the lock is also broken. Told me they couldn’t give me a discount or any type of refund because I booked through Expedia.
Se hospedó 1 noche en junio de 2023
Respuesta de Management el 26 jun. 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excelente

Karen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A great deal
Our room was comfortable and well equipped. Staff was was friendly and efficient.
Se hospedó 1 noche en junio de 2023
Respuesta de Management el 26 jun. 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

10/10 Excelente

victoria

Le gustó: Limpieza, personal y atención
perfect
Se hospedó 7 noches en junio de 2023
Respuesta de Management el 8 jul. 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

6/10 Aceptable

Jennifer, Pink Hill

Se hospedó 1 noche en junio de 2023
Respuesta de Management el 8 jul. 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

6/10 Aceptable

Bianca

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza
Wonderful front desk staff. Went out of their way to help. However the room was very dirty. Just didn’t want to complain because they were short staffed.
Se hospedó 1 noche en junio de 2023
Respuesta de Management el 17 jun. 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites FREDERICKSBURG.

8/10 Bueno

Gary

Se hospedó 1 noche en junio de 2023
Respuesta de Management el 17 jun. 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites FREDERICKSBURG.

8/10 Bueno

Caterah

Viajó con su familia, Viajó en grupo
Le gustó: Personal y atención, estado de la propiedad e instalaciones
there was a dead bug in my fridge.
Se hospedó 1 noche en junio de 2023
Respuesta de Management el 17 jun. 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites FREDERICKSBURG.

2/10 Terrible

Lauren

Se hospedó 1 noche en junio de 2023
Respuesta de Management el 26 jun. 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

Regina

Se hospedó 2 noches en mayo de 2023
Respuesta de Management el 26 jun. 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.