Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 455 de 1001 opiniones" "
10 - Excelente
455
Evaluación: 8 - Bueno. 305 de 1001 opiniones" "
8 - Bueno
305
Evaluación: 6 - Aceptable. 107 de 1001 opiniones" "
6 - Aceptable
107
Evaluación: 4 - Mediocre. 79 de 1001 opiniones" "
4 - Mediocre
79
Evaluación: 2 - Terrible. 55 de 1001 opiniones" "
2 - Terrible
55
8,6/10
Limpieza
8,8/10
Personal y atención
7,8/10
Servicios
8,2/10
Estado de la propiedad e instalaciones
8,2/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
gerardo
Viajó con su pareja
14 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excelente servicio y muy bonitas habitaciones
gerardo
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 14 abr. 2024
Gerardo, gracias por tu maravillosa reseña. Estamos encantados de saber que apreció el excelente servicio y las hermosas habitaciones del Hampton Inn Frederick. Nos esforzamos por brindar una experiencia excepcional a los huéspedes y nos complace poder lograrlo por usted. ¡Esperamos darle la bienvenida nuevamente!
10/10 Excelente
Ana Maria
Viajó con su familia
30 jul. 2022
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Ana Maria
Se hospedó 1 noche en julio de 2022
Respuesta de Customer Service el 1 ago. 2022
Thank you for the fantastic rating, Ana!
We endeavor to make all of our guests feel welcome and relaxed during their time at Hampton Inn Frederick! We can't wait to see you again soon.
10/10 Excelente
Orlando
Viajó por negocios
19 jul. 2021
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Orlando
Se hospedó 1 noche en julio de 2021
10/10 Excelente
Gabriela
18 mar. 2021
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Gabriela
Se hospedó 1 noche en marzo de 2021
10/10 Excelente
Wilbur
15 may. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lady at the front desk was very friendly. There is also a restaurant.
Wilbur
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 15 may. 2024
Wilbur, thank you for highlighting the friendliness of our front desk team member and mentioning our restaurant. The team at Hampton Inn Frederick is pleased you enjoyed your stay. We're looking forward to welcoming you back soon!
10/10 Excelente
Rhonda
Viajó con su familia
13 may. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice and clean and staff super friendly and helpful
Rhonda
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 15 may. 2024
Rhonda, we're thrilled to hear about your delightful experience at Hampton Inn Frederick. It's always heartening to know our painstaking efforts towards cleanliness and congeniality were noticed. We're so glad that our team members could make your stay enjoyable and hassle-free. We can't wait to welcome you back for another wonderful stay.
10/10 Excelente
Bruce
Viajó por negocios
13 may. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great!
Bruce
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 13 may. 2024
Bruce, it's fantastic to hear that your stay at Hampton Inn Frederick was a wonderful experience. We're thrilled by your feedback and hope to welcome you back in the future.
10/10 Excelente
Maria
4 may. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Maria
Se hospedó 1 noche en abril de 2024
10/10 Excelente
Peter
Viajó con su pareja
2 may. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
had a great stay--staff was friendly and professional
Peter
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 4 may. 2024
Peter, thank you for sharing your experience at Hampton Inn Frederick. We're thrilled to hear that you had an exceptional stay and appreciated the cordial and proficient nature of our team members. We would be pleased to welcome you back in the future.
8/10 Bueno
Mary
21 abr. 2024
Le gustó: Limpieza, personal y atención
Room was n highway side of building and there was lots of highway noise. Staff kindly provided ear plugs which helped.
Mary
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 23 abr. 2024
Mary, it's great to know that you benefited from our team's thoughtful service when faced with the noise issue. At Hampton Inn Frederick, we're always striving for a comfortable stay for all our guests. Your comment about the noise has been taken into account as we constantly look for ways to provide a more serene environment. We hope to have you with us again soon.
8/10 Bueno
Steven
Viajó con su familia
15 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Decent breakfasts, great location, very convenient. I've stayed here before and will stay again.
Steven
Se hospedó 6 noches en abril de 2024
Respuesta de Customer Service el 15 abr. 2024
Steven, it's wonderful to hear your continued satisfaction with Hampton Inn Frederick's breakfast selections and ideal location. Our team is thrilled you plan to return. We eagerly await your next visit!
10/10 Excelente
Diane, Green Bay
14 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The front desk staff especially Nicole was wonderful!
She was the nicest and most helpful front desk staff member!
Diane
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 15 abr. 2024
Diane, it's delightful to know that you had an excellent experience at Hampton Inn Frederick! We are incredibly proud of our team members, like Nicole, who are always ready to help. Your commendation is greatly appreciated, and we will definitely share these kind words with her. We hope to welcome you back in the future to deliver more wonderful experiences.
4/10 Mediocre
Spencer, Nepean
Viajó con su familia
14 abr. 2024
No le gustó: Estado de la propiedad e instalaciones
The shower didn’t work.
Spencer
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 14 abr. 2024
Spencer, it's unfortunate to learn that you encountered a problem with the shower functionality during your stay. We really aim to provide a flawless guest experience. We will carry forward your feedback to our maintenance team to prevent future incidents of this nature. We hope you'll give us another opportunity to better serve you in the future.
10/10 Excelente
Michael
14 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Desk clerk was outstanding.
Michael
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 15 abr. 2024
Michael, it's wonderful to hear that you had an exceptional experience at Hampton Inn Frederick, particularly regarding our desk colleague. We place great significance on offering top-notch service and your acknowledgement is appreciated. We hope to have the chance to serve you again on your next visit.
10/10 Excelente
Alicia
Viajó con su familia
13 mar. 2024
Le gustó: Limpieza, personal y atención
You can definitely hear the highway quite loudly in the rooms.
Alicia
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 13 mar. 2024
Alicia, thank you for your feedback. At Hampton Inn Frederick, we strive to create a calm and peaceful atmosphere for our guests. We regret to learn of the noise disruption you experienced during your stay. Rest assured, your feedback is invaluable as we continually make enhancements based upon our guests' experiences. We hope to welcome you back for a more serene stay.
10/10 Excelente
Junior
11 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice desk staff, easy check in
Junior
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 12 mar. 2024
Junior, thank you for sharing your experience at the Hampton Inn Frederick. We are glad to hear that the check-in process was straightforward and that you found our front desk team members to be accommodating. We look forward to welcoming you back for another great stay soon.
10/10 Excelente
Julie
Viajó por negocios
4 mar. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Propre, tranquille, bon déjeuner et personnel super sympathique.
Julie
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 4 mar. 2024
Julie, merci pour cette critique élogieuse. Nous sommes ravis d'apprendre que le Hampton Inn Frederick a répondu à vos besoins, de notre atmosphère sereine à notre délicieux petit-déjeuner. C'est également merveilleux d'entendre que les membres de notre équipe vous ont laissé une impression durable. Nous avons hâte de vous accueillir à nouveau pour un autre agréable séjour.
8/10 Bueno
Nicola
Viajó con su pareja
18 feb. 2024
Le gustó: Limpieza, personal y atención, servicios
Close to highway there was little to no shampoo and conditioner the bottles were not refilled It is an older building but it was clean and breakfast options were good
Nicola
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 19 feb. 2024
Nicola, thank you for sharing your experiences at Hampton Inn Frederick. It's wonderful to learn that our convenient location and clean environment met your expectations. For future visits, should any amenities be lacking in quantity, do reach out to our team members, who are eager to ensure your comfort. And we're pleased that you enjoyed our breakfast variety. We look forward to offering you another satisfying stay.
10/10 Excelente
Albert
12 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Albert
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service el 13 feb. 2024
Albert, it's fantastic to hear that your recent stay at the Hampton Inn Frederick met your expectations. We greatly appreciate your rating and look forward to seeing you again in the future. Thank you once again for your feedback!
8/10 Bueno
Patricia
Viajó con su familia
12 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Patricia
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 12 feb. 2024
Patricia, thank you for choosing to stay at Hampton Inn Frederick and giving us a high rating. We appreciate your support and look forward to having you stay with us again in the future.
2/10 Terrible
Todd
Viajó con su familia
5 feb. 2024
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Hard Pass
The heater / ac unit was extremely LOUD. Made it impossible to sleep. Also, it’s imbedded into the ceiling. And it has a red light and / or a green light that also makes it impossible to sleep, shining straight down. Would never return, even if they paid me.
Todd
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 6 feb. 2024
Todd, it's unfortunate to hear about your challenges with the room temperature controls and lighting that seemed to affect your sleep. We value your feedback as it allows us to refine various elements of our guest experience. We're dedicated to making improvements based on feedback such as yours.
10/10 Excelente
Donald
Viajó con su pareja
28 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The person at front desk was outstanding!!! Very personable and helpful. She’s a keeper.
Donald
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 29 ene. 2024
Donald, it's delightful to read how much you appreciated our front-resk colleague at Hampton Inn Frederick. Your kind words about her exceptionally cordial and helpful service duly resonate with us. She indeed is a valuable member of our team. Looking forward to seeing you again soon.
8/10 Bueno
Jean-Yves
23 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was impossible to increase the temperature in the room but everything else was perfect.
Jean-Yves
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 24 ene. 2024
Jean-Yves, we're thrilled to hear that your stay at Hampton Inn Frederick was largely perfect. However, we took note of your remark about the room temperature. We always strive for optimal guest comfort and we appreciate your patience with this matter. We hope to welcome you back for an even better experience next time.
4/10 Mediocre
David
19 ene. 2024
Le gustó: Personal y atención
No le gustó: Limpieza
Nice folks but...
Dirty and poorly maintained... probably the worst Hampton Inn I've ever stayed in. Nice staff, though.
David
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 31 ene. 2024
David, we regret to hear that your experience fell short of the usual standards we strive to uphold. Your comments regarding cleanliness and upkeep have been noted. However, we're glad to hear our team members made a positive impression on you. We hope you will consider giving us another opportunity to serve you better in the future.
8/10 Bueno
Carol
Viajó con su familia
19 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Carol
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 20 ene. 2024
Carol, it's wonderful to see that your experience at Hampton Inn Frederick was a positive one. We appreciate your rating and hope to welcome you back in the future. Thank you for choosing us.
10/10 Excelente
Larry
18 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I
Larry
Se hospedó 4 noches en noviembre de 2023
Respuesta de Customer Service el 20 ene. 2024
Thank you for taking the time to leave this wonderful rating, Larry! We hope to see you again soon at Hampton Inn Frederick so we can share yet another amazing experience!
10/10 Excelente
Lillian
Viajó por negocios
18 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Whoever was working the desk that night was very kind. I had to check in late and they helped me out very happily and easily.
Lillian
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 19 ene. 2024
Lillian, we're overjoyed to hear about your positive experience at Hampton Inn Frederick. It's delightful to know that our team members made your check-in process effortless and amicable, even in the late hours. We look forward to providing more seamless experiences during your future stays.
10/10 Excelente
James
Viajó por negocios
17 ene. 2024
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
James
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 17 ene. 2024
James, it's splendid to learn you had a ten-star experience at the Hampton Inn Frederick. We hope to have the opportunity to deliver another exceptional stay in the future. Thanks for choosing us!
10/10 Excelente
Delores
Viajó con su familia
15 ene. 2024
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
The staff was friendly. Beds were very comfortable and clean.
Delores
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 16 ene. 2024
Delores, it's wonderful to hear that you had such an enjoyable stay at Hampton Inn Frederick. We're thrilled to note that our team members were friendly and that you appreciated the cleanliness and comfort of our beds. We look forward to the opportunity to welcome you again.
10/10 Excelente
James T
6 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
no red wine at snack shop
James T
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 13 ene. 2024
James, we appreciate your feedback. At Hampton Inn Frederick, we aim to ensure a well-rounded experience for all our guests. Noted on the red wine, we're keen on making sure we meet our guests' expectations in the future. Thank you for choosing us — we're excited to welcome you back for another wonderful stay.
10/10 Excelente
Suzanne, Louisville
3 ene. 2024
Suzanne
Se hospedó 4 noches en diciembre de 2023
Respuesta de Customer Service el 13 ene. 2024
Thank you for this excellent rating, Suzanne!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hampton Inn Frederick! We'd love to host you again someday for yet another unforgettable visit.
10/10 Excelente
Matthew O
1 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Matthew O
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 4 ene. 2024
Matthew, thank you for choosing Hampton Inn Frederick. It's wonderful to see your top score, and we're excited to welcome you back in the future.
8/10 Bueno
Margaret
Viajó con su familia, Viajó en grupo
27 dic. 2023
Margaret
Se hospedó 5 noches en diciembre de 2023
Respuesta de Customer Service el 29 dic. 2023
Margaret, thank you for choosing to stay at Hampton Inn Frederick and sharing your feedback via your rating. We're delighted to understand that your experience was largely positive. Your support and feedback inspire us to deliver better. We hope to host you again soon, ensuring an even better stay.
10/10 Excelente
Robert
27 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Christmas trip
Robert
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service el 28 dic. 2023
Robert, thank you for taking the time to rate Hampton Inn Frederick. It's wonderful to see the perfect score and we hope your stay was just as perfect. We're looking forward to having you back on your future travels.
4/10 Mediocre
Vikram
Viajó con su familia
27 dic. 2023
No le gustó: Limpieza, estado de la propiedad e instalaciones
We stayed in room 515. It was extremely difficult to get the right temperature in the shower water. It wasn’t working properly. As a result one day i showered with cold water and the next day with too hot water. The room had a weird smell. The breakfast options were bad - almond slices for the oatmeal were rancid. I have always considered Hampton Inn as my first choice due to the reliable quality but thia time we had an unpleasant stay.
Vikram
Se hospedó 3 noches en diciembre de 2023
Respuesta de Customer Service el 28 dic. 2023
Vikram, your feedback is essential for us to improve. It's disheartening to hear about the difficulties you had in managing the shower temperature and the unsatisfactory breakfast options. We strive to provide a seamless and welcoming stay, so we regret that we missed that mark this time. Our team members will look into the reported issues and work diligently to enhance these areas. It is our hope that you will still consider us for future stays and experience the top-notch service we typically provide.
10/10 Excelente
Linsey
23 dic. 2023
Linsey
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 25 dic. 2023
Thanks, Linsey! It's outstanding your time at Hampton Inn Frederick was fantastic. We can't wait until your next visit!
6/10 Aceptable
Elizabeth
Viajó con su familia
5 dic. 2023
Le gustó: Estado de la propiedad e instalaciones
The breakfast bar was not very good on the second morning of our stay. Found a Kleenex that wasn’t mine in my bed
Elizabeth
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service el 6 dic. 2023
Elizabeth, regarding the breakfast, our team continuously works to enhance our offerings and your feedback is valuable in making improvements. We're also sorry for the cleanliness concern in your room, we assure that this isn't reflective of our usual standards. Thank you for sharing your experience, and we hope to provide a superior experience on your next visit.
10/10 Excelente
David
Viajó por negocios
2 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hampton Inn Frederick MD
Easy check in, room super clean, very nice breakfast. Staff super friendly too !
David
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service el 6 dic. 2023
David, your positive feedback about Hampton Inn Frederick is greatly appreciated. We're thrilled to hear that our efficient check-in process, spotless rooms, and delightful breakfast added value to your stay. Your recognition of our friendly team members means a lot to us. Your satisfaction is our top priority, and we hope to welcome you back soon.
8/10 Bueno
Terence
1 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Terence
Se hospedó 3 noches en noviembre de 2023
Respuesta de Customer Service el 6 dic. 2023
Terence, it's great to hear that you had a positive experience at the Hampton Inn Frederick. We appreciate the high rating you awarded us and we're looking forward to welcoming you back on your next journey. Thanks for choosing us.
10/10 Excelente
Lauren
29 nov. 2023
Lauren
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Service el 20 dic. 2023
Thanks for the perfect rating, Lauren!We're pleased to hear that you have fully enjoyed your stay at Hampton Inn Frederick, as we strive to create a full service experience for our guests. We can't wait to see you again soon!
6/10 Aceptable
Timothy, Centreville
29 nov. 2023
Le gustó: Limpieza, personal y atención
Hotel is in need of remote;/update
Timothy
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service el 29 nov. 2023
Timothy, we appreciate you sharing your observation about the need for updates in the hotel. Your suggestions provide valuable insights, helping us identify areas that might benefit from improvements. We constantly strive to enhance our guest experience and your feedback aids in this. We hope to have an opportunity of welcoming you back in the future.
2/10 Terrible
John
29 nov. 2023
No le gustó: Limpieza
noise from highway was loud and lasted all night and day
John
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Service el 29 nov. 2023
John, it truly saddens us to learn about your recent experience concerning the unanticipated noise levels. We sincerely appreciate your feedback as it provides vital insights for refining our accommodations. We hope you'll give us another opportunity to meet your expectations next time you're in town.
10/10 Excelente
annette
28 nov. 2023
annette
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service el 20 dic. 2023
Annette, thank you for your top-rating of Hampton Inn Frederick. We strive to provide a memorable experience and it's wonderful to know we were successful in our endeavor. We look forward to your next visit!
10/10 Excelente
Robert
Viajó con su pareja
27 nov. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quite get away
Robert
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service el 28 nov. 2023
Robert, it's wonderful to hear you enjoyed your tranquil retreat at the Hampton Inn Frederick. The team is thrilled you found such peace during your stay. We look forward to welcoming you back for another quiet getaway soon.
8/10 Bueno
Deborah
Viajó con su pareja
27 nov. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean room, comfortable bed.
Deborah
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service el 28 nov. 2023
Deborah, we're so glad to hear that you found your room at Hampton Inn Frederick to be well-maintained and the bed cozy. It's our aim to provide our guests with a relaxing stay. We hope to welcome you back soon.
10/10 Excelente
Carol
26 nov. 2023
Carol
Se hospedó 3 noches en noviembre de 2023
Respuesta de Customer Service el 17 dic. 2023
Carol, it's a joy to know your stay at Hampton Inn Frederick met your expectations. Your high rating is greatly appreciated. We look forward to welcoming you back in the future.
8/10 Bueno
Aaron
20 nov. 2023
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Ok stay, I would stay again
The staff was extremely friendly and courteous. The building was clean, but the room I was in could have used some updates and better quality repairs.
Aaron
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service el 21 nov. 2023
Aaron, we're pleased to know that you benefitted from our friendly and courteous team members at Hampton Inn Frederick. Your feedback regarding the cleanliness is encouraging. We appreciate your suggestions regarding room updates and take it as an inspiration to focus on enhancing our accommodation quality. Thank you for choosing our hotel, we aim to provide an even better experience in the future.
8/10 Bueno
Terry
Viajó con su familia
20 nov. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I reserved 2 queen beds and upon arrival was told they only had a king, and nothing could be done about it. I’ve stayed there every time I visited Frederick and feel as if I should have been treated a little better.
Terry
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Service el 21 nov. 2023
Terry, we appreciate your ongoing patronage at Hampton Inn Frederick and are truly sorry your latest stay didn't meet your usual expectations. We understand that the room configuration wasn't as requested, and we wish the situation could have been managed differently. Going forward, we aim to continue improving our reservation process to ensure all our guests' requirements are met more accurately. We do hope to have the pleasure of welcoming you back for a smoother experience next time.
6/10 Aceptable
Dawn
18 nov. 2023
Le gustó: Limpieza
Dawn
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service el 19 nov. 2023
We appreciate the feedback, Sawn.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.
8/10 Bueno
Benjamin
16 nov. 2023
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No night driving
We needed a place to stay for one night on our way to Bellefonte PA, but we don't like a long night on the road so Frederick was a perfect stop. We find this brand comfortable and breakfast is a good start to the rest of our drive.
Benjamin
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service el 17 nov. 2023
Benjamin, it's great to know that Hampton Inn Frederick served as the perfect resting point on your journey to Bellefonte, PA. It's uplifting that you found our accommodations comfortable and that our breakfast gave you a fantastic start to the rest of your drive. We appreciate your consideration and truly hope to welcome you back on future road trips. Safe travels!