We arrived to a unit that (in the height of Covid) was filthy- the beds were unmade, there was trash everywhere, dirty mask on the counter. Upon calling the owner to report our findings, he was immediately defensive stating that we could have a full refund or go to a different unit across the street, rather than sincerely apologizing or in any way trying to go out of his way to make it right. Thankfully there WAS another unit to go to, otherwise we would have been out of luck, an hour+ away from home with no dog-friendly hotels to our knowledge in the foreseeable area. The whole reason we went with this unit in the first place is because it was pet friendly and we were looking for a first floor unit so the dog could easily go in and out. While the second unit he offered was indeed sufficient and comfortable, it wouldn’t have been our first choice when selecting a rental (whether it was, in his opinion, the “nicer” unit or not), due to the fact it was on the second story and our dog has trouble with stairs. When I asked him if we could apply the cleaning fee (from the original booking that was not fulfilled upon arrival) to an additional evening if either unit was available, he stated that he would rent the original place to us for the standard rate (waiving the cleaning fee) if we were willing to do our own laundry the next day at the clubhouse. How does this make any sense? If I were the owner in this situation, I would do everything possible to rectify the situation & ensure the guest was satisfied by going over and beyond to ensure they left a good review, despite my initial gaffe. When I questioned him about this, he got extremely defensive and started yelling at me via text message telling me to not try and “rip him off”(with several explanation points). In my 10+ years of being a VRBO member, I’ve never arrived upon such an unkept, cleaning-neglected property (**especially** in the height of COVID), nor been the recipient of such hostile communication from a host who’s clearly in the wrong and yet extremely defensive and rude, rather than apologetic.