The house was located in a beautiful area. When we arrived, the house was cold and the heater off. When we turned it on it didn't work properly. The next morning I contacted the manager with a voicemail, she called back hours later, only to tell us to turn it up 2 degrees. Long story short, Christmas morning my bedroom was 49 degrees. For the last night the manager did drop off some space heaters. It was 10 degrees outside. I paid almost one thousand dollars to not have heat. Take off my trash in my car to a dump site. Had to leave to buy toiletries upon arrival. When I get there I read the house rules to tell ME I have to clean the fireplace. Coffee maker was needing cleaned. A keurig coffee maker shouldn't take forever. Mine doesn't. I don't mind doing for myself,but when I pay for a service I expect far more than what my family received. I guess the manager thinks a 25% refund makes it right. Sorry, I don't. Never has my family been treated this way. I would hope in the future VRBO would do a little homework on the properties to ensure a more pleasurable experience for their customers. There was a fire place but no wood. The manager told ME to go buy some so my family could have heat on these 10 degree nights. Thank goodness one of the neighbors let us have some wood to burn.