Dear Christian, Thank you very much for the lovely words concering the whole Team and their servicequality. Regarding to the point you mentioned I could offer to place a note in your guestprofile that you would prefer a room facing the street. We really do hope we will have the chance of welcoming you back once again. Warm greetings, Pamela Siskos Guest Relations Manager

Estimado Jorge, lamentamos leer que el hotel no fuera suficientemente de su agrado, pero por favor comprenda que es un edificio antiguo en una ciudad con muchos turistas, lo que significa que las habitaciones no son especialmente grandes (para dar cabida a más gente); igualmente, el hotel se localiza en pleno centro, con una gran variedad gastronómica a la vuelta de la esquina, de ahí el ruido. En próximas ocasiones solicite al personal de recepción unos tapones que confiamos le ayuden a dormir. Esperamos verle pronto de nuevo. Atentamente

Estimado huésped, le agradecemos mucho su mensaje. Nos halaga leer que hacemos bien nuestro trabajo. Esperamos verle pronto de nuevo en nuestro hotel. Un saludo cordial,

Dear guest, Thank you for your valuable feedback and we are delighted to hear that you have enjoyed your recent stay with us. We truly appreciate your support and certainly look forward to welcoming you back again soon. Warm regards, Jessica Schnabel Guest Relation Manager

Dear Guest, I would like to personally apologize that the rooms were not as clean as you expected. Please rest assured that we took your feedback very seriously and talked to the head of the housekeeping department right after. Cleanliness belongs to one of our most important aspects, therefore please rest assured that this is not the standard we are known and proud of. We hope we will get another chance to proof our high standard of services. Warmest regards, Jessica Schnabel Guest Relation Manager

Dear Arieli, Thank you so much for your five star rating. It was great to read that you enjoyed our central location. I was also very pleased to share your motivating words with my colleagues. We are all looking forward to welcome you back soon. Warm regards, Jessica Schnabel Guest Relation Manager

Dear Dodo Thank you for the feedback. We truly regret that you could not enjoy the stay with us. Next time you visit us, we would recommend to book a higher category, so the room will be bigger. Our reception staff can also help to make you familiar with the nice places in Frankfurt. We hope this does not keep you from returning to us. Kind regards

Dear Otto Thank you for the nice and warm feedback, which I will share gratefully with my colleagues. We do hope to welcome you again. Kind regards Sarah Panzer

Dear Natalia Thank you for the nice feedback you gave us. Regarding the WiFi, we know it is most certainly uncomfortable nowadays to not having a proper internet speed. We apologize for the inconvenience it has caused to you and/or your business. Listening and learning from our guests helps us to improve our guest's expectations. We do hope to welcome you again and our Victoria Hotel in Frankfurt. Kind regards Sarah Panzer

Dear Marce, Thank you for your positive comments. We are so glad to read that you enjoyed your stay with us and we can`t wait to welcome you back soon. Warm regards, Pamela Siskos Guest Relation Manager