Dear Gustavo, thank you very much for taking the time to review your stay at the Villa Kennedy. I´m very sorry to read that the amount of our In Room Dining charges didn´t meet your expetations. If the amount is higher than 24,99 Euros we will charge 5,00 Euros. I´ve checked with my Guest Relations Manager your invoice again and you ordered two times food and drinks for more than 25,00 Euros. The third charge was for the breakfast. If you need some more information you can get in touch with my Guest Relations Manager. Best wishes, Georg Plesser General Manager Villa Kennedy, a Rocco Forte hotel

Dear Traveler, Thank you so much for rating Villa Kennedy. We are delighted to read that you enjoyed a very pleasant stay with us and look forward welcoming you back in Frankfurt soon. Kind regards, Georg Plesser General Manager Villa Kennedy, a Rocco Forte hotel

Dear Gerardo, Thank you so much for rating Villa Kennedy. We are delighted to read that you enjoyed a very pleasant stay with us and look forward welcoming you back in Frankfurt soon. Kind regards, Georg Plesser General Manager Villa Kennedy, a Rocco Forte hotel

Dear Traveler, Thank you so much for rating Villa Kennedy. We are delighted to read that you enjoyed a very pleasant stay with us and look forward welcoming you back in Frankfurt soon. Kind regards, Georg Plesser General Manager Villa Kennedy, a Rocco Forte hotel

Estimada cliente, le agradezco mucho su tiempo por evaluar su estancia con nosotros. Su feedback nos ayuda en que cumplamos todavía mejor sus expectativas. Nos alegra que se haya encontrado a gusto con nosotros. Por favor comparta sus deseos con nosotros. Nos alegramos de poder organizar su estancia de modo perfecto para que se sienta completamente a gusto con nosotros. Espero darle la bienvenida otra vez y le envio saludos cordiales desde Frankfurt am Main. Georg Plesser General Manager

Dear Valued Traveler, Thank you so much for taking the time to share your impressions. It has been a pleasure to read that you felt all your expectations met during your stay over Christmas with us. I have certainly shared your comments with my team which is very proud to have made your stay relaxing and comfortable. We are very much looking forward to the pleasure to be your hosts again. Please feel free to contact me at any time. I will be happy to assist. Warm regards from Frankfurt Georg Plesser General Manager Villa Kennedy, a Rocco Forte hotel

Estimado huésped, Muchísimas gracias por compartir con nosotros su experiencia en la Villa Kennedy y sentimos mucho el retraso de nuestra respuesta. Primeramente, lo siento que no le informamos correctamente sobre el precio de nuestro aparcamiento. Además, le pedimos perdón de nuestra omisión de cerrar las ventanas de su coche. Esto no debe pasar por supuesto. A pesar de ello, me alegraría poder regañar su confianza y de poder darle de nuevo la bienvenida en la Villa Kennedy. Me encargo personalmente de su reserva. Saludos cordiales, Georg Plesser General Manager Villa Kennedy, a Rocco Forte hotel

Dear Heidi, We would like to thank you for choosing to stay at Villa Kennedy during your time in Frankfurt. We are truly delighted you took away such positive impressions of your recent stay with us. The entire team is most grateful for your compliments about the service and especially the breakfast and dinner in the JFK bar. With best wishes, Kevin de Marche Guest Services Manager Villa Kennedy

Dear Rosangela, We would like to thank you for choosing to stay at Villa Kennedy during your time in Frankfurt. We are truly delighted and proud you took away such positive impressions of your recent stay with us. The entire team is most grateful for your compliments and your highest possible rating. With best wishes, Kevin de Marche Guest Services Manager Villa Kennedy

Dear Mei Jun, Thank you for taking a moment to review your recent experience at our property. We are always looking for ways to improve our service and we take your comments into serious consideration. Unfortunately, despite our efforts, we could not meet your expectations. After several phone calls with the parcel delivery company, we were only able to locate your package, but could not speed up the delivery. The possibility of late check out depends on room occupancy and cannot always be guaranteed. After the package arrived late, we kept it safe for you. I am glad that you were able to receive this after a short storage time at Villa Kennedy. Please do not hesitate to contact me directly for any future reservation. I will be delighted to assist you personally. Best regards, Kevin de Marche Guest Services Manager

Dear Ziad, Thank you for sharing your experience with us. We are always looking for ways to improve our service and we take your comments into serious consideration. I completely agree with you and would like to apologize for not including your benefit in the invoice. I would be happy to invite you for a welcome drink on your next visit to us at Villa Kennedy. Please do not hesitate to contact me directly for any future reservation. I will be delighted to assist you personally. With best regards, Kevin de Marche Guest Services Manager

Sehr geehrter Christopher, ich möchte mich herzlich dafür bedanken, dass Sie während Ihres Aufenthaltes in Frankfurt unser Gast in der Villa Kennedy waren und sich die Zeit genommen haben Ihre Bewertung mit uns zu teilen. Es freut mich sehr, dass sie so positive Eindrücke von Ihrem Besuch mitgenommen haben und uns mit vier oder fünf von möglichen fünf Punkten bewertet haben. Ganz besonders erfreut hat mich Ihr Kommentar über unseren Service! Gerade der freundliche und sehr persönliche Kontakt zu unseren Gästen ist eine Hauptsäule unserer Philosophie. Das gesamte Team ist Ihnen für Ihre Komplimente sehr dankbar und wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Kevin de Marche Guest Services Manager

Dear Marisa, We would like to thank you for choosing to stay at Villa Kennedy during your time in Frankfurt and thank you for sharing your experience with us. It is a great pleasure for us to read that you had a pleasant stay and we are very pleased about your praise for service and quality. I was particularly pleased with your positive comment about the cleanliness and condition of the rooms , as well as your overall rating of 10 out of 10 points. The entire team is most grateful for your compliments and we look forward to welcoming you back to our hotel in the near future. With best regards, Kevin de Marche Guest Services Manager

Sehr geehrter Dirk, wir danken Ihnen sehr herzlich für Ihre tolle Bewertung! Besonders hat uns gefreut, dass Ihnen der Service bei uns so gut gefallen hat. Wir würden uns freuen, Sie bald wieder in der Villa Kennedy in Frankfurt begrüßen zu dürfen! Herzlichst, Timo Dreissigacker Head Concierge

Dear Natalie Weiling, We would like to thank you for your outstanding rating! Thank you for your comment on the temperature of our pool which we have already discussed with our technical department. We would be delighted to welcome you soon again at the Villa Kennedy in Frankfurt! With best wishes, Timo Dreissigacker Head Concierge

Dear Abdoolla, Thank you very much for your review! We appreciate that you shared your positive opinion about your visit at the Villa Kennedy! Our Rocco Forte Design Team has truly created a wonderful symbiosis of historical and modern elements. We would be happy to welcome you soon again at the Villa Kennedy in Frankfurt! With best wishes, Timo Dreissigacker Head Concierge

Dear Eran, Thank you very much for your recent review of your stay which I will share with our great team! Special thanks for your compliments on the personal welcoming through our General Manager and your positive words for our reception team and the breakfast! We would be happy to welcome you soon again at the Villa Kennedy Frankfurt. With best wishes, Timo Dreissigacker Head Concierge

Dear Maria Mercedes, Thank you very much for your "10 out of 10" rating of your stay! What a compliment for the team and the hotel! We would be delighted to welcome you soon again at the Villa Kennedy Frankfurt. With kind regards, Timo Dreissigacker Head Concierge

Dear Richard, Thank you for your fantastic review on your recent stay at the Villa Kennedy! We will share your comments and compliments with our team! We look forward to welcoming you soon again at the Villa Kennedy, With best wishes, Timo Dreissigacker Head Concierge

Dear N, Thank you very much for the Five-Star rating on your recent stay at the Villa Kennedy which we will share with our wonderful team as it is a true motivation! We would de delighted to welcoming you soon again at the Villa Kennedy! With best wishes, Timo Dreissigacker Head Concierge

Dear Timothy, Thank you very much for rating your recent stay! "10 out of 10" is an outstanding compliment for our hotel and the team! We would be delighted to welcoming you soon again at the Villa Kennedy! With best wishes, Timo Dreissigacker Head Concierge

Dear Traveller, Thank you very much for the wonderful comments on your recent stay and the outstanding compliments for our staff! We would be delighted to welcoming you soon again at the Villa Kennedy, maybe for a longer stay next time! With best wishes, Timo Dreissigacker Head Concierge

Dear Tobias, Thank you very much for your review on your recent stay at the Villa Kennedy which I have shared with our team! We regret that we did not fully meet your expectations. We would be delighted to welcoming you soon again at the Villa Kennedy! With best wishes, Timo Dreissigacker Head Concierge

Dear valued guest, What an outstanding review! Thank you very much for your recent stay at the Villa Kennedy! We are proud of your compliments for our Maître Vito Vitale and we will pass the message on to him! We would be delighted to welcoming you soon again a the Villa Kennedy! Kind regards, Timo Dreissigacker Head Concierge

Sehr geehrte (r) Hardy, vielen herzlichen Dank für die Bewertung Ihres Aufenthaltes in der Villa Kennedy! Ihren Kommentar zum Service in unserem Restaurant haben wir mit unserem Team besprochen. Vielen Dank auch für Ihr Lob für einen unserer Mitarbeiter! Wir freuen uns, dass bei Ihnen letztlich ein positiver Eindruck geblieben ist und würden uns freuen, Sie bald wieder in der Villa Kennedy begrüßen zu dürfen! Herzliche Grüße Timo Dreissigacker Head Concierge

Dear Guest, What an outstanding compliment! Thank you so much for sharing your impressions with us. We are very happy that you enjoyed an excellent stay with us and are looking very much forward to the pleasure of welcoming your again soon. Best regards from Frankfurt, Florian Steinmaier General Manager VILLA KENNEDY Frankfurt am Main, Germany

Dear Traveler, Thank you so much for rating Villa Kennedy. We are delighted to read that you enjoyed a very pleasant stay with us and look forward welcoming you back in Frankfurt soon. Kind regards, Florian Steinmaier General Manager VILLA KENNEDY Frankfurt am Main, Germany

Dear Traveler, Thank you so much taking the time to rate Villa Kennedy. We are delighted about your positive Feedback and look forward welcoming you back in Frankfurt soon. Kind regards, Florian Steinmaier General Manager VILLA KENNEDY Frankfurt am Main, Germany

Dear Tor, thank you very much for taking the time to review your stay. It´s my pleasure to forward your compliments to my colleagues. We are looking forward to welcoming you as soon as possible back in Frankfurt at thr Villa Kennedy. Stay healthy and best wishes from Frankfurt, Lara Tuchlinski Guest Relations Manager Villa Kennedy, a Rocco Forte hotel

Dear Traveler, thank you very much for taking the time to review your stay at the Villa Kennedy. I'm very happy to read that you had a great stay at our beautiful property. We are very much looking forward to welcoming you as soon as possible back at the Villa Kennedy. Warmest wishes, Lara Tuchlinski Guest Relations Manager Villa Kennedy, a Rocco Forte hotel

Dear Traveler, thank you for taking the time to review your stay at the Villa Kennedy. I'm very happy to read that you enjoyed a great stay at our property. We are looking forward to welcome you as soon as possible back in Frankfurt. Best wishes, Lara Tuchlinski Guest Relations Manager Villa Kennedy, a Rocco Forte hotel

Dear Traveler, thank you for taking the time to review your stay at the Villa Kennedy. I'm very happy to read that you enjoyed a great stay at our property. We are looking forward to welcome you as soon as possible back in Frankfurt. Best wishes, Lara Tuchlinski Guest Relations Manager Villa Kennedy, a Rocco Forte hotel

Dear Shaka Inu, thank you very much for taking the time to review your stay at the Villa Kennedy. I'm very happy to read that you had a great stay at our beautiful property. We are very much looking forward to welcoming you as soon as possible back at the Villa Kennedy. Warmest wishes, Lara Tuchlinski Guest Relations Manager Villa Kennedy, a Rocco Forte hotel

Dear Jonathan, thank you very much for taking the time to review your stay at the Villa Kennedy. I´m very happy to read that you had a great stay with us. Hopefully you will be able to visit us soon again - we are looking forward t your next stay. Best wishes, Lara Tuchlinski Guest Relations Manager Villa Kennedy, a Rocco Forte hotel

Dear Traveler, thank you for taking the time to review your stay at the Villa Kennedy. I'm very happy to read that you enjoyed a great stay at our property. We are looking forward to welcome you as soon as possible back in Frankfurt. Best wishes, Lara Tuchlinski Guest Relations Manager Villa Kennedy, a Rocco Forte hotel

Sehr geehrter Oliver, vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns in der Villa Kennedy zu bewerten. Wir hoffen, Sie bald erneut bei uns begrüßen zu dürfen und wünschen Ihnen bis dahin einen angenehmen Aufenthalt. Herzliche Grüße, Lara Tuchlinski Guest Relations Manager Villa Kennedy, a Rocco Forte hotel

Dear Traveler, thank you very much for taking the time to review your stay at the Villa Kennedy! I'm very happy to read that you enjoyed an excellent stay at our beautiful property. Its my pleasure to forward your compliment to my colleagues. We are looking forward to welcoming you as soon as possible back at the Villa Kennedy. Best wishes, Lara Tuchlinski Guest Relations Manager Villa Kennedy, a Rocco Forte hotel