Dear guest, Thank you very much for this friendly review of our hotel. I am very pleased that we could give a joyful time to you. I look forward to your next visit and wish you all the best. Best regards, Lars Paschold Guest Experience Assistant

Dear Petru, Thank you very much for your rating of our hotel. I am very pleased that we could give a joyful time to you. I look forward to your next visit and wish you all the best. Best regards, Lars Paschold Guest Experience Assistant

Dear Amelia, Thank you for taking the time to rate us. I am very pleased that we were able to meet your expectations. I hope that we may welcome you back soon and wish you all the best and a wonderful time. Best regards, Lars Paschold Guest Experience Assistant

Dear Novotel Frankfurt City guest, thank you very much for your kind feedback. It is great that you could enjoy your stay and you could find your way around easily. On the other hand we really need to apologize that our staff seamed not kind enough for you. We are looking forward to welcome you again in the nearest future. Kind regards, Anja Kögl Front Office Manager

Dear Harold, Thank you very much for your feedback after your stay at our hotel! It is a pleasure to read that you enjoyed your stay with us For sure I will share your comments and positive feedback with my team and I'm sure that this will serve as an encouragement for the upcoming week. We hope to welcome you again in our hotel on your next trip to Frankfurt! All the best Sarah Beckmann General Manager

Dear Max,Thank you for taking the time to rate us. I am very pleased that we were able to meet your expectations.I hope that we may welcome you back soon and wish you all the best and a wonderful time.Best regards,Lars PascholdGuest Experience Assistant

Hallo Marcus,vielen Dank für Ihre Bewertung. Es freut mich sehr, dass es Ihnen bei uns gefallen hat.Wenn Sie das nächste Mal bei uns sind, fragen Sie uns doch gerne an unserer Rezeption nach Restaurantempfehlungen. Durch unsere Lage am Rand des sehr belebten Universitätsviertels Bockenheim befinden sich in weniger als 10 Minuten Laufnähe mehr als 20 Restaurants und Bars. Gerne empfehlen wir Ihnen etwas ganz nach Ihren persönlichen Vorlieben. Wir freuen uns schon auf Ihren nächsten Aufenthalt.Beste Grüße,Lars Paschold

Hello Robert, I am very sorry to hear that something went wrong during your stay with us. Unfortunately, there are situations that lead to things not working out the way we would like them to. In rare cases, technical problems can make it necessary to move guests to another hotel. In your case, it was a system error in the booking systems. This is not what our guests can normally expect from us. I also understand the annoyance at such a last minute change of plans and your anger. In your case, we have changed your booking to the Adagio Apart Hotel. This offers the same basic standard as our hotel and is about 750 meters and 10 minutes walk away (2 minutes by car). In direct comparison, the modern loft rooms of the Adagio are perceived as higher quality by most travelers. It is located directly opposite the main entrance to the trade fair, which is why we have selected it as the best possible alternative for you based on your expected stay at the trade fair. We took your luggage to the other hotel and also offered you a cab transfer, but you did not take advantage of this. It would have been possible for you to return to our hotel after the first night, but we did not offer this initially due to the additional inconvenience for you. After you contacted us again on the 3rd day of your stay and complained about the circumstances of your accommodation, we offered you a return to our hotel, which you declined. Daily room cleaning is also possible at the Adagio, but may have to be arranged with reception. Our hotel's laundry service is only available from Monday to Friday. Otherwise we would have offered you this service in the Adagio as well. You should not have incurred any additional costs at the hotel itself. The Adagio accepted the booking exactly as we received it.I can only express my regret once again about this incident.We will do everything in the future to avoid further system errors of this kind. Yours sincerely, Lars Paschold Guest Experience Assistant