Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 39 de 76 opiniones" "
10 - Excelente
39
Evaluación: 8 - Bueno. 20 de 76 opiniones" "
8 - Bueno
20
Evaluación: 6 - Aceptable. 12 de 76 opiniones" "
6 - Aceptable
12
Evaluación: 4 - Mediocre. 3 de 76 opiniones" "
4 - Mediocre
3
Evaluación: 2 - Terrible. 2 de 76 opiniones" "
2 - Terrible
2
8,4/10
Limpieza
8,4/10
Personal y atención
7,4/10
Servicios
8,4/10
Estado de la propiedad e instalaciones
8,2/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Jose Manuel
Viajó por negocios
26 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente lugar para alojarse
Ofrece todo lo necesario y más
Jose Manuel
Se hospedó 2 noches en marzo de 2024
Respuesta de Avani Frankfurt City Hotel el 27 mar. 2024
Dear Mr. Jose Manuel,Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us. Thank you very much for sharing your thoughts with us. We certainly look forward to welcoming you back.Best regrads,
8/10 Bueno
Edgard Oswaldo García
Viajó por negocios
15 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The rate that I paid on the Expedia website indicates the breakfast included, but when I arrives the hotel said that was not.
Edgard Oswaldo García
Se hospedó 2 noches en febrero de 2024
Respuesta de Daniela - Guest Relations el 17 feb. 2024
Dear Edgar Oswaldo Garcia,Thank you very much for your recent stay with us and your positive review. I'm sorry for the inconvenience. Normally you should receive a confirmation from Expedia after the booking with all details if breakfast was included. Best regards,
6/10 Aceptable
Sarah
Viajó con su pareja
28 abr. 2024
Le gustó: Personal y atención
No le gustó: Limpieza
Hotel looks cool & staff are friendly. Sauna in the basement sounds sketchy but it’s surprisingly nice. Our room was worn down & in need of a good clean. Bed was hard, 7/10 comfort.
Sarah
Se hospedó 2 noches en abril de 2024
Respuesta de Daniela - Guest Relations el 29 abr. 2024
Dear Sarah,I would like to take the opportunity to express my gratitude, on behalf of my colleagues, for such a wonderful rating! It is very inspiring and motivational for our team to see that we could provide a fully satisfactory hotel experience for you! We truly hope to welcome you back to our hotel in the near future. Warm regards,
10/10 Excelente
Karsten
Viajó con su familia
26 abr. 2024
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very nice hotel with amazing staff! Only issue we had was city crews doing construction right outside our room at 1:00 am but not the hotels fault. Would recommend
Karsten
Se hospedó 2 noches en abril de 2024
Respuesta de Daniela - Guest Relations el 28 abr. 2024
Dear Karsten, I would like to take the opportunity to express my gratitude, on behalf of my colleagues, for such a wonderful rating! It is very inspiring and motivational for our team to see that we could provide a fully satisfactory hotel experience for you! We truly hope to welcome you back to our hotel in the near future. Warm regards,
6/10 Aceptable
Jason
Viajó con su pareja
23 abr. 2024
No le gustó: Limpieza
Ok…room was not very clean. Average at best
Jason
Se hospedó 1 noche en abril de 2024
Respuesta de Daniela - Guest Relations el 24 abr. 2024
Dear Mr. Jason,Thank you for sharing your comments with us regarding your stay. I am sorry that your experience did not meet your full expectations, please allow me to express my sincerest apologies. Please remain assured that we are taking the appropriate measures to prevent similar inconvenience in the future. We hope that you will allow us to better serve you in the near future and to prove to you the real Avani hotel feeling. Kind Regards,
8/10 Bueno
Michelle, staten island
19 abr. 2024
Le gustó: Limpieza, personal y atención
It's ok. There are visible signs of wear in rooms and especially in corridors. Hotel has got the bare necessities - no frills. Location is great. The breakfast was good and I appreciate the free cocktails in lieu of maid service.
Michelle
Se hospedó 3 noches en abril de 2024
Respuesta de Marta Leal- Guest Relations Manager el 20 abr. 2024
Dear Mrs. Michelle,Thank you for taking the time to write your recent experience at Avani Frankfurt City Hotel. We appreciate very much your advice about our room facilities and the corridors. We feel very happy to know that you like the location and the tasty and varied breakfast.We look forward to welcoming you soon.Kind regards,Marta Leal- Guest Relations Manager
10/10 Excelente
Jude Patrick
18 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fantastic staff... Extremely helpful..I can't wait to return.
I highly recommend it..💖💖💖
Jude Patrick
Se hospedó 7 noches en abril de 2024
Respuesta de Marta Leal- Guest Relations Manager el 19 abr. 2024
Dear Mr. Jude Patrick,Thank you very much for having chosen Avani Frankfurt City Hotel for your previous stay in Frankfurt and for taking the time to share your feedback with us. We appreciate your positive comments regarding the location, and the friendly and attentive staff of the hotel. It is my real hope that you choose to create more memories with us whenever your travels bring you back to Frankfurt. With kind regards,Marta Leal- Guest Relations Manager
10/10 Excelente
HIDEAKI
6 mar. 2024
HIDEAKI
Se hospedó 5 noches en marzo de 2024
Respuesta de Avani Frankfurt City Hotel el 27 mar. 2024
Dear Hideaki,thank you for this full-star review :). and I am happy that you felt comfortable during your time in Frankfurt.Best regards,
10/10 Excelente
Paul
Viajó en grupo
27 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Walkable area, a bit far from the hauptbanhof, about 30 mins walk. Staff was friendly and received prompt service.
We enjoyed our stay.
Paul
Se hospedó 1 noche en febrero de 2024
Respuesta de Marta Leal- Guest Relations Manager el 28 feb. 2024
Dear Mr. Paul,Thank you very much for taking the time to write your review.We are very happy to know that your stay was very pleasant, especially with the location, and the friendly and attentive staff members.We look forward to welcoming you shortly.Kind regards,Marta Leal- Guest Relations Manager
8/10 Bueno
Atalay
Viajó por negocios
24 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very close to zeil shopping center and transportation options
Atalay
Se hospedó 4 noches en febrero de 2024
Respuesta de Marta Leal- Guest Relations el 25 feb. 2024
Dear Mr. Atalay,Thank you so much for taking the time to write your positive review. We are very happy to know that you enjoyed the location of the hotel and the transportation options. We look forward to welcoming you shortly.Kind regards,Marta Leal- Guest Relations Manager
8/10 Bueno
Anik
20 feb. 2024
Le gustó: Limpieza, estado de la propiedad e instalaciones
Hatte einen sehr schönen Aufenthalt! Es gibt nicht zu beanstanden
Anik
Se hospedó 1 noche en febrero de 2024
Respuesta de Daniela - Guest Relations el 21 feb. 2024
Sehr geehrter Herr Anik,Wir danken Ihnen von ganzem Herzen für dieses wundervolle Geschenk in Form einer kurzen, knackigen und lobenden Beschreibung Ihres Aufenthaltes. Mit freundlichen Gürßen,
8/10 Bueno
Holger
12 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Durch Sperrungen wegen einer Fastnachtsveranstaltung war das Erreichen des Hotels sehr erschwert, leider konnte der Mitarbeiter nicht wirklich helfen - Erst auf Nachfrage ob das Parkhaus mit dem Auto erreichbar ist gab es eine teilweise Hilfe.
Service und Mitarbeiter sehr zuvorkommend und freundlich. Zimmer bis auf nicht gut ablaufendes Waschbecken sehr sauber und OK. Das Frühstück lässt keine Wünsche offen und in sehr angenehmer Atmosphäre. Parkhaus gegenüber vom Hotel - Parken mit sehr großen Fahrzeugen wird für viele eine Herausforderung sein.
Bei aller Kritik alles in allem sehr zufrieden - ein erneuter Hotelbesuch ist sehr wahrscheinlich.
Holger
Se hospedó 1 noche en febrero de 2024
Respuesta de Marta Leal- Guest Relations Manager el 14 feb. 2024
Sehr geehrter Herr Holger,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung zu schreiben.Wir freuen uns sehr, dass Ihnen die Sauberkeit, die Lage und die Ausstattung des Hotels gefallen haben.Es tut uns leid, dass Sie aufgrund des Karnevals Schwierigkeiten hatten, das Hotel zu erreichen. Wir freuen uns sehr, dass Ihnen der Service unseres Empfangspersonals gefallen hat und hoffen, Sie bald wieder im Avani Frankfurt City Hotel begrüßen zu dürfen.Mit freundlichen Grüßen,Marta Leal- Guest Relations Manager
4/10 Mediocre
giordano roberto
Viajó por negocios
30 ene. 2024
No le gustó: Servicios, estado de la propiedad e instalaciones
Non ci tornerò mai più
giordano roberto
Se hospedó 5 noches en enero de 2024
Respuesta de Marta Leal-Guest Relations el 1 feb. 2024
Dear Mr. Roberto,Thank you for taking the time to share your valuable feedback about your recent stay at the Avani Frankfurt City Hotel. We sincerely apologize that the service you received during your recent stay did not meet your expectations. The experience you described is not characteristic of the level of service our associates strive to provide. We are sorry to hear about your dissatisfaction with your stay and the Head of all department was informed straight away to prevent such a situation in the future. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We strive to exceed our guest’s expectations so I can assure you that we take your concerns very seriously. Once again, thank you for your feedback and we hope to serve you again whenever your travels bring you back to Frankfurt. Sincerely yours, Marta Leal- Guest relations manager
4/10 Mediocre
Marcello
Viajó por negocios
28 ene. 2024
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Mi sembra ridicolo che ti chiedano di non effettuare la pulizia della camera in cambio di un bicchiere di vino. Non hanno fatto l’upgrade perché c’era una fiera. Peccato non tornerò mai più
Marcello
Se hospedó 1 noche en enero de 2024
Respuesta de Daniela Ramirez Moreno - Guest Relations el 29 ene. 2024
Dear Mr. Marcello,thank you for your review. I kindly want to remind you, that you don't have to use the greenstay option ( where we don't clean a room for the day you want). It's just an option for every guest to help the environment a lot of Hotel chains are using this program but of course just if you agree. We are sorry for the misunderstanding. About the upgrade is never guaranteed if we have a high occupancy in the hotel. Best regards,
10/10 Excelente
spencer
26 ene. 2024
spencer
Se hospedó 1 noche en enero de 2024
Respuesta de Marta Leal-Guest Relations el 27 ene. 2024
Dear Mr. Spencer,Thank you so much for taking the time to write your review.We are more than happy to know that you enjoyed the Avani experience and we look forward to welcoming you shortly.Kind regards,Marta Leal- Guest Relations Manager
10/10 Excelente
Michael
Viajó por negocios
23 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Michael
Se hospedó 2 noches en enero de 2024
Respuesta de Daniela Ramirez Moreno - Guest Relations el 24 ene. 2024
Dear Mr. Michael,Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us. Thank you very much for sharing your thoughts with us. We certainly look forward to welcoming you back.
10/10 Excelente
james
21 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lovely hotel for my birthday trip!
Lovely hotel for my birthday trip! Good location and staff are very friendly and accommodating. Has a small gym with limited weights but adequate.
james
Se hospedó 1 noche en enero de 2024
Respuesta de Marta Leal-Guest Relations el 22 ene. 2024
Dear Mr. Hoan,Thank you so much for your wonderful review.We are delighted to know that your stay was very pleasant, especially celebrating this beautiful moment, your birthday with us.We look forward to welcoming you very soon again!Kind regards,Marta Leal- Guest Relations Manager
8/10 Bueno
med hichem
Viajó por negocios
20 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
med hichem
Se hospedó 2 noches en enero de 2024
Respuesta de Marta Leal-Guest Relations el 22 ene. 2024
Dear Mr. Med,Thank you so much for your kind score.We are very happy to know that your stay was very pleasant and we look forward to welcoming you in the near future.Kind regards,Marta Leal- Guest Relations Manager
10/10 Excelente
Jaber
Viajó por negocios
19 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Jaber
Se hospedó 3 noches en enero de 2024
Respuesta de Marta Leal-Guest Relations el 19 ene. 2024
Dear Mr. Jaber,Thank you so much for taking the time to give your wonderful review.We are delighted to know that your stay was fantastic.We look forward to welcoming you in the near future.Kind regards,Marta Leal- Avani Frankfurt City Hotel
10/10 Excelente
Ana Caroline
18 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lugar incrivel e fomos bem recepcionados. Nos enviaram varias informacoes úteis antecipadamente o que facilitou o trajeto.
Amamos o restaurante do hotel e toda equipe!
Ana Caroline
Se hospedó 2 noches en enero de 2024
Respuesta de Marta Leal-Guest Relations el 19 ene. 2024
Dear Mrs. Ana Caroline,Thank you so much for taking the time to write your wonderful review.We are more than happy to know that your stay was wonderful especially mentioning the restaurant staff, the information provided prior to arrival and the location of the hotel.We look forward to welcoming you shortly.Kind regards,Marta Leal- Guest Relations Manager
6/10 Aceptable
Ramiro
Viajó por negocios
15 ene. 2024
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Limpieza
Bathroom toliet smell bad
The bathroom toilet of my room smell very bad upon arrival. After i ask servce to cleanit it get better but still smelly.
Ramiro
Se hospedó 4 noches en enero de 2024
Respuesta de Marta Leal-Guest Relations el 18 ene. 2024
Dear Ramiro,Thank you so much for taking the time to write your review.We apologize for the inconvenience you experienced during your stay. We will inform the housekeeping manager. Rest assured that this review will help us to improve our service. We look forward to welcoming you in the near future.Kind regardsMarta Leal- Guest Relations Manager
10/10 Excelente
Susanna
Viajó con su familia
12 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay
Like this chain of hotels. They provide the same standard everywhere. This hotel is perfect for a stay near the old town of Frankfurt. Close to the metro and shopping.
Good breakfast buffet
Susanna
Se hospedó 1 noche en enero de 2024
Respuesta de Marta Leal-Guest Relations el 15 ene. 2024
Dear Susanna,Thank you so much for your amazing score!We are more than happy to know that your stay was very pleasant, especially mentioning the tasty and varied breakfast and the location of the hotel.We look forward to welcoming you to the nearest future.Kind regards,Marta Leal- Guest Relations Manager
10/10 Excelente
MIEKO
Viajó en grupo
8 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Respuesta de Marta Leal-Guest Relations el 15 ene. 2024
Dear Mr. Mieko,Thank you so much for taking the time to write your wonderful review.We are very happy to know that your stay was fantastic, especially mentioning the tasty and varied breakfast.Kind regards,Marta Leal- Guest Relations Manager
8/10 Bueno
Howard
6 ene. 2024
Howard
Se hospedó 2 noches en diciembre de 2023
Respuesta de Marta Leal-Guest Relations el 15 ene. 2024
Dear Mr. Howard,Thank you so much for your kind review.We are very happy to know that you had a pleasant stay with us.We look forward to welcoming you at Avani Frankfurt City Hotel in the near future!Kind regards,Marta Leal- Guest Relations Manager
10/10 Excelente
Johannes, Singapore
Viajó con su pareja
3 ene. 2024
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
This hotel is in a very convenient location. The hotel seems fairly modern and rooms are spacious and simple (in a good way). I enjoyed the breakfast buffet and really liked the staff who checked me in.
Johannes
Se hospedó 1 noche en diciembre de 2023
Respuesta de Marta Leal-Guest Relations el 8 ene. 2024
Dear Mr. Johannes,Thank you so much for your kind review.We are delighted to know that your stay was very convenient, especially considering the tasty and varied breakfast buffet and the modern and comfortable room as well as the friendly and attentive staff members.We look forward to welcoming you very soon again!Kind regards,Marta Leal- Guest Relations Manager
10/10 Excelente
Cecilia
Viajó con su familia
28 dic. 2023
Le gustó: Servicios
We decided to stay in this hotel because of the location, and it was great. Walking distance to many places we wanted to visit and close to the metro station, which is very convenient for those places which are a little bit further.
We even got there by metro from the airport.
Breakfast is great. Room is spacious.
Cecilia
Se hospedó 2 noches en diciembre de 2023
Respuesta de Marta Leal-Guest Relations el 29 dic. 2023
Dear Mrs. Cecilia, I would like to take the opportunity to express my gratitude, on behalf of my colleagues, for such a wonderful rating! It is very inspiring and motivational for our team to see that we could provide a fully satisfactory hotel experience for you! We truly hope to welcome you back to our hotel soon. Warm regards,Marta Leal- Guest Relations Manager
10/10 Excelente
Edward
Viajó por negocios, Viajó con su familia
25 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Just perfect place to stay nearby shopping area.... just perfect!
Edward
Se hospedó 2 noches en diciembre de 2023
Respuesta de Daniela Ramirez Moreno - Guest Relations el 27 dic. 2023
Dear Edward,Thank you very much for letting us know your thoughts on your most recent stay at the NH Collection Frankfurt City. Also, thank you for your appreciation towards our central location. best regards,
10/10 Excelente
Takaaki
Viajó con su familia y niños pequeños
24 dic. 2023
Le gustó: Limpieza, personal y atención
Kind services
We just relaxed
Takaaki
Se hospedó 1 noche en diciembre de 2023
Respuesta de Daniela Ramirez Moreno - Guest Relations el 25 dic. 2023
Dear Takaaki,Many thanks for your lovely review and your positive comments. Best regards,
10/10 Excelente
Omar
23 dic. 2023
Omar
Se hospedó 1 noche en diciembre de 2023
Respuesta de Marta Leal-Guest Relations el 15 ene. 2024
Dear Mr. Omar,Thank you so much for taking the time to give your amazing score!We are delighted to know that your stay was fantastic.We look forward to welcome you in the nearest future.Kind regards,Marta Leal- Guest Relations Manager
10/10 Excelente
MIKA
Viajó con su familia
23 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
MIKA
Se hospedó 1 noche en diciembre de 2023
Respuesta de Daniela Ramirez Moreno - Guest Relations el 25 dic. 2023
Dear Mika,Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us. Best regards,
10/10 Excelente
Emily
Viajó en grupo
21 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent US American sized hotel
We stopped by Frankfurt for the Christmas market which is about a 15 minute walk from the hotel. Enrique was so helpful! He gave us great walking directions and very kind! In Europe, hotel rooms can be a little smaller (which is fine. We don't come for that.) But this is more traditionally sized American room. Very comfortable, clean and quiet. About 12E from the train station by taxi or there is a metro close! Lots of food, coffee, churches, the opera, etc in the area! Would recommend!
Emily
Se hospedó 1 noche en diciembre de 2023
Respuesta de Daniela Ramirez Moreno - Guest Relations el 21 dic. 2023
Dear Christina Algozine,What a great comment! Thank you for sharing this review with other Travelers.My team is very proud to read your kind words, which make them feel outstanding and gives the best reward for all their efforts in serving our guests.We are happy to learn, that also our breakfast buffet was to your entire satisfaction.Already looking forward to your next stay with us, we send you our best regards
6/10 Aceptable
Douglas
Viajó por negocios
20 dic. 2023
Le gustó: Personal y atención
Broken shower and the staff knew about it but gave me room anyway.
Douglas
Se hospedó 2 noches en diciembre de 2023
Respuesta de Marta Leal-Guest Relations el 22 dic. 2023
Dear Mr. Douglas,Thank you so much for taking the time to write your review.We would like to apologize for the inconvenience you might experience during your stay. We will inform our maintenance team and rest assured that this kind of feedback help us to improve our services. In NH Collection Frankfurt City Hotel our biggest priority is guest satisfaction and this time, we fail. We are very sorry for this. We look forward to welcoming you in the near future. Kind regards,Marta Leal- Guest Relations Manager
10/10 Excelente
Mark
18 dic. 2023
Mark
Se hospedó 1 noche en diciembre de 2023
Respuesta de Daniela Ramirez Moreno - Guest Relations el 20 dic. 2023
Dear Mark,Many thanks for your kind review. We are simply delighted that you enjoyed your stay with us. best regards,
4/10 Mediocre
Cliente verificado
Viajó por negocios
18 dic. 2023
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, comodidad de la habitación
TV didn't work, reservation was messed up and room not the level booked and had twin beds in it. Not a kid in my parent's home anymore... who puts twin beds in hotels these days?
Cliente verificado
Se hospedó 4 noches en diciembre de 2023
Respuesta de Daniela Ramirez Moreno - Guest Relations el 20 dic. 2023
Dear Mr. Anonymous,thank you for the review. We are sorry about what happened with your reservation and the inconveniences during your stay. Regarding the Twin Beds, please understand some guests need 2 beds in the room, like big groups who arrive and share rooms. But of course, you can always ask for a new room with a queen bed. It is indeed a shame that I had not had the chance to meet you in person and to find a way to make you happy. I hope the positive aspects will linger with you one time back to us. Best regards,
10/10 Excelente
John Joseph
17 dic. 2023
John Joseph
Se hospedó 2 noches en diciembre de 2023
Respuesta de Daniela Ramirez Moreno - Guest Relations el 19 dic. 2023
Dear Mr. John Joseph,Thank you very much for letting us know about your experiences on your most recent stay at the NH Collection Frankfurt City. We feel very honored when see the 5-star review and we hope to welcome you back again very soon.
8/10 Bueno
Minhee
Viajó por negocios
15 dic. 2023
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Minhee
Se hospedó 1 noche en noviembre de 2023
Respuesta de Marta Leal-Guest Relations el 17 dic. 2023
Dear Mr. Minhee,Thank you so much for taking the time to give the score of your experience at NH Collection Frankfurt City Hotel.We feel very happy to know that your stay was pleasant.We will be delighted to welcome you back shortly.Kind regards,Marta Leal- Guest Relations Manager
10/10 Excelente
Heeyoung
15 dic. 2023
Heeyoung
Se hospedó 2 noches en diciembre de 2023
Respuesta de Marta Leal-Guest Relations el 17 dic. 2023
Dear Mr. Heeyoung,Thank you so much for your wonderful score!We are more than happy to know that your stay was very pleasant and we look forward to welcome you in the nearest future!Kind regards,Marta Leal- Guest Relations Manager
8/10 Bueno
Eirik
13 dic. 2023
Eirik
Se hospedó 2 noches en diciembre de 2023
Respuesta de Daniela Ramirez Moreno - Guest Relations el 14 dic. 2023
Dear Erik,Thank you very much for letting us know your thoughts on your most recent stay at the NH Collection Frankfurt City. Also, thank you for your appreciation towards our central location as well as the great service delivered by our talented staff.
6/10 Aceptable
Marek
Viajó por negocios
12 dic. 2023
Grundsätzlich ist das nh in Ordnung und das Frühstück sogar sehr gut.
Die Freundlichkeit des Personals (Rezeption) hält sich etwas in Grenzen, die Luft in den Zimmer ist etwas stickig und riecht noch etwas nach altem Rauch. Öffnet man das Fenster ist es nachts allerdings etwas laut.
Marek
Se hospedó 1 noche en diciembre de 2023
Respuesta de Daniela Ramirez Moreno - Guest Relations el 13 dic. 2023
Sehr geehrter Herr Marek,herzlichen Dank, dass Sie sich die Zeit genommen haben Ihr Feedback mit uns zu teilen. Es freut uns als Gastgeber, dass Sie in unserem NH Collection Frankfurt City einen wunderbaren Aufenthalt hatten und unser Haus mit solch positiven Eindrücken verlassen haben. Gerne, kontaktieren Sie uns das nächste mal direkt an der Rezeption und wir hätten für Sie bestimmt ein passendes Zimmer gefunden. Ich hoffe jedoch Sie bald bei uns wider begrüßen zu dürfen.
6/10 Aceptable
Drew
11 dic. 2023
Drew
Se hospedó 2 noches en diciembre de 2023
Respuesta de Marta Leal-Guest Relations el 3 ene. 2024
Dear Mr. Drew,Thank you for taking the time to write your review.Your feedback is sincerely taken into consideration since providing the highest level of hospitality is our number one priority. In addition, I would welcome to discuss the details with you, so please be so kind as to contact me at m.rodriguezleal@nh-hotels.com to find out the possible compensation and create a more memorable experience in the future. Looking forward to your kind e-mail and to welcoming you back to our hotel soon. With kind regards,Marta Leal- Guest Relations Manager
10/10 Excelente
NAOTO
10 dic. 2023
Le gustó: Limpieza, personal y atención, servicios
Respuesta de Daniela Ramirez Moreno - Guest Relations el 13 dic. 2023
Dear Naoto,Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us. Thank you very much for sharing your thoughts with us. We certainly look forward to welcoming you back.
8/10 Bueno
Cliente verificado
Viajó con su familia
10 dic. 2023
Le gustó: Limpieza, comodidad de la habitación
Good for sightseeing.
Hotel staff were friendly. It’s easy to sightseeing around the city.
Although the toiletries in the shower booth were provided in bottles, the shampoo etc. were almost empty so I couldn't use them.We need to check them before have a shower.
Cliente verificado
Se hospedó 1 noche en diciembre de 2023
Respuesta de Daniela Ramirez Moreno - Guest Relations el 13 dic. 2023
Dear Anonymous,Thank you very much for letting us know your thoughts on your most recent stay at the NH Collection Frankfurt City. Also, thank you for your appreciation towards our central location as well as the great service delivered by our talented staff. We are sorry for the inconvenience regarding the shower bottles. I have already informed our Housekeeping Manager about this to be more attentive about this.Best regards,
6/10 Aceptable
Peggy
Viajó en grupo
9 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The room and bathroom were a minimalist design. Fine.
However, when I entered the room at 3:30pm, it was freezing cold, and it was hard to figure out the thermostat. They helped me later. There were no loose toiletries, no shower cap, no washcloth, no loose soap. The movable shower head was positioned, so it partially flooded the bathroom. For $345, I expected more.
Peggy
Se hospedó 1 noche en noviembre de 2023
Respuesta de Daniela Ramirez Moreno - Guest Relations el 13 dic. 2023
Dear Mrs. Peggy,Thank you for taking the time to post your very kind remarks. Your comments are very much appreciated and they will continue to help us strive to be our best.I am very sorry that your expectations have not been met during your stay with us. It is indeed a shame that I had not had the chance to meet you in person and to find a way to make you happy. We certainly look forward to welcoming you back.
10/10 Excelente
Thorsten
9 dic. 2023
Thorsten
Se hospedó 1 noche en diciembre de 2023
Respuesta de Daniela Ramirez Moreno - Guest Relations el 13 dic. 2023
Dear Mr. Thorsten,Thank you so much for your wonderful review, it has been our absolute pleasure to welcome you to NH Collection Frankfurt City. We feel much honored when reading through your comments and we hope to welcome you back again very soon.
6/10 Aceptable
Jeffrey
Viajó por negocios
6 dic. 2023
No le gustó: Personal y atención
Servicen inte på topp
Har bott på detta hotel tidigare, då servicen varit bra. Denna gång bar den tyvärr inte så bra. Det fanns inget kaffe vid kaffemaskinen när jag anlände. Sedan fylldes det ej på de andra dagarna heller. Hotellet sa att de inte hade något kaffe till kaffemaskinen. Hade betalt för frukost för alla dagar och bad om en liten frukostpåse för den sista morgonen då taxin skulle hämta upp mig innan restaurangen skulle öppna. Men detta kunde inte ordnas.
Jeffrey
Se hospedó 3 noches en diciembre de 2023
Respuesta de Daniela - Guest Relations el 8 dic. 2023
Dear Mr. Jeffrey,Thank you so much for your wonderful review, it has been our absolute pleasure to welcome you to NH Collection Frankfurt City. I am very sorry that your expectations have not been met during your stay with us. It is indeed a shame that I had not had the chance to meet you in person and to find a way to make you happy. It is very important for us and highly appreciated that you are taking the time to write. Your feedback will be shared within the team and discussed to avoid future occurrences. Thank you for helping us to find weaknesses and turn them into strengths.
8/10 Bueno
Patrick
Viajó con su pareja
4 dic. 2023
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Frühstück würde uns kostenfrei dazu gebucht.
Patrick
Se hospedó 1 noche en diciembre de 2023
Respuesta de Daniela Ramirez Moreno - Guest Relations el 5 dic. 2023
Sehr geehrter Patrick Magin,vielen Dank für Ihre tolle Bewertung.Ich hoffe Sie haben unser tolles Frühstück genissen können. Mit freundlichen Grüßen,
10/10 Excelente
Marianne
2 dic. 2023
Marianne
Se hospedó 2 noches en noviembre de 2023
Respuesta de Daniela Ramirez Moreno - Guest Relations el 25 dic. 2023
Dear Marianne, Thank you very much for your recent stay with us and your positive review. Best regards,
6/10 Aceptable
Patrick
Viajó por negocios
30 nov. 2023
Patrick
Se hospedó 1 noche en noviembre de 2023
Respuesta de Daniela Ramirez Moreno - Guest Relations el 3 dic. 2023
Sehr geehrter Patrick,Vielen Dank für Ihre Bewertung.Ich hoffe Sie hatten einen angenehmen Aufenthalt. Mit freundlichen Grüßen,
6/10 Aceptable
Hjordis
Viajó en grupo
30 nov. 2023
No le gustó: Servicios
What Í did not like was the fact that I was dinied breakfast
One morning even though I had paid my room five months in advance with breakfast I didn´t get any discount. Nót Not good reputation in my mind
Hjordis
Se hospedó 3 noches en noviembre de 2023
Respuesta de Daniela Ramirez Moreno - Guest Relations el 3 dic. 2023
Dear Mrs. Hjordis,thank you for the message.Unfortunately, you booked a room without breakfast miss. It always depends on which rate you choose. Of course, you can always add breakfast at the hotel and pay here. We are sorry for this miscommunication. Best regards,
10/10 Excelente
Pamela, Clifton
Viajó en grupo
27 nov. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
What a delightful suite we got for a quick 24hr in Frankfurt. The room was great free mini bar was awesome. The room was spacious and beautiful. It was like having our own apartment and would’ve loved to stay longer.
Pamela
Se hospedó 1 noche en noviembre de 2023
Respuesta de Marta Leal-Guest Relations el 28 nov. 2023
Dear Pamela, I would like to take the opportunity to express my gratitude, on behalf of my colleagues, for such a wonderful rating! It is very inspiring and motivational for our team to see that we could provide a fully satisfactory hotel experience for you! We truly hope to welcome you back to our hotel in the near future. Warm regards,Marta Leal- Guest Relations Manager