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Opiniones sobre Comfort Inn Foxboro – Mansfield

2.5 out of 5
Comfort Inn Foxboro – Mansfield
4 Fisher St, Foxboro, MA

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 398 de 1000 opiniones" "
Evaluación: 8 - Bueno. 361 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 149 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 57 de 1000 opiniones" "
Evaluación: 2 - Terrible. 35 de 1000 opiniones" "

8,4/10

Limpieza

8,6/10

Personal y atención

7,6/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Nelly

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything!!! Just wonderful!!!!
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 4 ago. 2023
Thank you for the perfect rating, Nelly! We are delighted you had a wonderful time at Comfort Inn Foxboro – Mansfield and we look forward to making your next stay a great one once again.Sincerely, Margie Smith, General Manager

10/10 Excelente

Cristian

Se hospedó 2 noches en abril de 2023
Respuesta de Front Desk el 7 may. 2023
Thank You for staying with us! We appreciate you!

6/10 Aceptable

Cliente verificado

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Calidad precio no se compara
El mal olor de habitación no deja dar una calificación aceptable
Se hospedó 1 noche en octubre de 2022
Respuesta de FOM el 25 oct. 2022
Dear Guest, We regret that you did not thoroughly enjoy your stay. We appreciate your feedback

4/10 Mediocre

Cliente verificado

Se hospedó 1 noche en enero de 2021

8/10 Bueno

EDUARD OSPINA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 7 noches en enero de 2021

10/10 Excelente

Aristides

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente y acogedor hotel!!!!
La reservación la hice en la aplicación de último momento estando en el lugar; sencillo, expedito sin complicaciones, el mejor lugar que pudimos haber elegido

10/10 Excelente

Irma

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fue una buena experiencia, lo recomendaria
Fue bien todo en la atencion y la comida, lo unico que no me gusta es la iluminacion dentro de la habitacion. Estoy acostumbrada a algo mas iluminado. No es que no tuvieran lamparas es solo mi estilo de querer todo bien iluminado.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

10/10 Excelente

Helen Lucille

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Easy to setup and they had my name and room ready. I only needed my id to check in.
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager el 25 sept. 2023
Dear Helen, Thank you for the five-star review of Comfort Inn Foxboro - Mansfield. It is wonderful to know that you found our check-in process quick and easy and that you had a wonderful stay. We hope this great experience will bring you back to stay with us again soon.Sincerely, Margie Smith, General Manager

6/10 Aceptable

Marco

Se hospedó 2 noches en septiembre de 2023
Respuesta de General Manager el 25 sept. 2023
Dear Marco, Thank you for your rating of our hotel. We are pleased to know your overall stay was satisfactory. It will be our pleasure to host you again when you are back in the area.Sincerely, Margie Smith, General Manager

10/10 Excelente

Maximino

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Friendly staff
Excellent very friendly service and staff
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager el 22 sept. 2023
Dear Maximino, Thank you for taking the time to share your feedback. We are glad that you had an overall good stay and that you appreciated our service. It was a pleasure to host you at Comfort Inn Foxboro - Mansfield, and we hope to welcome you back soon.Sincerely, Margie Smith, General Manager

10/10 Excelente

Kenneth

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager el 20 sept. 2023
Thank you for the excellent rating, Kenneth! We are thrilled we met your expectations for a fantastic stay at Comfort Inn Foxboro - Mansfield and it will be our pleasure to host you again.Sincerely, Margie Smith, General Manager

10/10 Excelente

Melissa

Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager el 21 sept. 2023
Dear Melissa, On behalf of our team at Comfort Inn Foxboro - Mansfield, thank you for the excellent rating! We were pleased to have exceeded your expectations and we look forward to making your next stay an exceptional one as well.Sincerely, Margie Smith, General Manager

10/10 Excelente

Karen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice clean hotel run well quiet good breakfast
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager el 19 sept. 2023
Dear Karen, Thank you for taking the time to share your positive review online. We are glad you found your room to be clean and quiet. We are also happy that our breakfast added to the value of your stay. It was a pleasure to host you and we hope to see you again soon at Comfort Inn Foxboro - Mansfield.Sincerely, Margie Smith, General Manager

8/10 Bueno

charles

Se hospedó 2 noches en septiembre de 2023
Respuesta de General Manager el 19 sept. 2023
Dear Charles, It is wonderful to know you had an enjoyable stay at Comfort Inn Foxboro - Mansfield. We appreciate the positive rating and hope to make your next stay an exceptional one as well.Sincerely, Margie Smith, General Manager

4/10 Mediocre

Nisson

No le gustó: Estado de la propiedad e instalaciones
Go somewhere else
The only reason i booked the hotel was the whirlpool hot tub. Was not working. Let staff know and they did not care.
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager el 16 sept. 2023
Dear Nisson, Thank you for evaluating your stay with us. We regret your disappointment regarding our hot tub and we apologize for the inconvenience. Thank you once again, and we look forward to making your next stay with us perfect in every way.Sincerely, Margie Smith, General Manager

6/10 Aceptable

Lori

Se hospedó 3 noches en septiembre de 2023
Respuesta de General Manager el 1 oct. 2023
Dear Lori, Thank you for leaving a rating on your recent visit. We are glad you enjoyed your stay overall, although we regret it was not perfect. We hope you will come back for the exceptional experience we strive to provide our guests.Sincerely, Margie Smith, General Manager

4/10 Mediocre

Rachael

No le gustó: Personal y atención
We have stayed here twice now and definitely won't be booking here again. Zack the employee that checked us in was incredibly rude to us when we checked in. He was also not very friendly last stay when we checked in. Last stay our room smelled like cigarettes even though it's a non-smoking room. Our room this time smelled like wet dog and the air conditioner is the loudest I've heard in a hotel.
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager el 7 sept. 2023
Dear Rachael, Thank you for returning to stay with us and for sharing your comments. We sincerely apologize that you experienced so many difficulties while you were here. Your feedback provides many areas that we can work on in order to improve our guest experience. We hope that you will afford us another opportunity in the near future as we would very much appreciate the chance to leave you with fonder memories.Sincerely, Margie Smith, General Manager

10/10 Excelente

Alan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was good. Room & beds were great. Breakfast was amazing.
Se hospedó 2 noches en septiembre de 2023
Respuesta de General Manager el 5 sept. 2023
Dear Alan, Thank you for taking the time to leave us a great review. We are happy to know that you thoroughly enjoyed your time here and that our accommodations and breakfast met your expectations. It was a pleasure to host you at Comfort Inn Foxboro - Mansfield, and we hope to welcome you back soon.Sincerely, Margie Smith, General Manager

10/10 Excelente

Nadine

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean, pleasant, handy location to Gillette
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 30 ago. 2023
Dear Nadine, We are truly delighted to know that you had a wonderful time with us here at Comfort Inn Foxboro - Mansfield and that you enjoyed our clean accommodations and convenient location. Thank you for your kind review and we hope to welcome you back soon.Sincerely, Margie Smith, General Manager

6/10 Aceptable

Kimberly

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
it was a bit run down and not as clean as I would like. tub had a huge chip in it, rooms were poorly lit shower had no liner just the fabric curtain
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 30 ago. 2023
Dear Kimberly, Thank you for taking the time to share your feedback. Our goal is to provide welcoming accommodations and we are sorry your room did not meet your expectations. We also apologize that it was not cleaned to our usual standards. We have shared your concerns with the appropriate individuals to be more diligent in their efforts. Thank you once again, and we hope you will choose to stay with us when you are back in this area.Sincerely, Margie Smith, General Manager

10/10 Excelente

Lynn

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were very customer oriented. Rooms were very clean.
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 27 ago. 2023
Dear Lynn,Thank you for such a positive review of our hotel. Your comments about our staff and rooms are greatly appreciated. Thank you for choosing Comfort Inn Foxboro - Mansfield. We hope you are already planning your next stay with us.Sincerely,Margie Smith,General Manager

4/10 Mediocre

Brieanna

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
When booking back in January, I booked a handicap accessible room as my mom is in a wheelchair. We did not get a handicap accessible room at all. The shower was a tub shower, the beds were high off the floor, the doorways were tiny she could barely fit through the door in her chair. I’ve never been so disgusted with a hotel. My mom had to sleep in the chair because she couldn’t get into the bed. The person at the desk told me “sorry we are sold out tonight and we don’t have any rooms to move you to.” Most bull excuse I’ve ever heard. I work in hotel and I know that they hold at least one of each room for reasons like this or if there is an emergency.
Se hospedó 1 noche en agosto de 2023
Respuesta de Front Desk el 31 ago. 2023
I'm sorry for your inconvenience you were in but, Yes we were completely sold out & didn't have any other rooms especially an handicap room.

6/10 Aceptable

Jessica

Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 11 sept. 2023
Dear Jessica, Thank you for choosing our hotel and for sharing your rating. We are glad you had an overall good stay, and we look forward to welcoming you back for a perfect experience next time.Sincerely, Margie Smith, General Manager

10/10 Excelente

Stephanie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very good
Se hospedó 1 noche en agosto de 2023
Respuesta de Front Desk el 21 ago. 2023
Thank you! We appreciate you!

10/10 Excelente

Laurie

Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 10 sept. 2023
Dear Laurie,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Comfort Inn Foxboro - Mansfield.Sincerely,Margie Smith,General Manager

10/10 Excelente

Rebecca

Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 9 sept. 2023
Dear Rebecca, It is wonderful to know you had an enjoyable stay at Comfort Inn Foxboro - Mansfield. We appreciate the excellent rating and hope to make your next stay an exceptional one as well. Sincerely, Margie Smith, General Manager

10/10 Excelente

Jacob

Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 9 sept. 2023
Thank you for the excellent rating, Jacob! We are thrilled we met your expectations for a fantastic stay at Comfort Inn Foxboro - Mansfield and it will be our pleasure to host you again.Sincerely, Margie Smith, General Manager

8/10 Bueno

Ginette

Viajó en grupo
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bien, mais une grosse odeur de cigarette et de canabis, pour un hotel non fumeur. Enlever les tapis serait bien
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 22 ago. 2023
Dear Ginette, Thank you for choosing to stay with us. As we are a non-smoking hotel, we follow strict protocols for sanitizing guest rooms if a guest violates our no-smoking policy. What you experienced is not typical and we will address this appropriately. Please accept our apologies and we hope the remainder of your stay was a positive experience. Sincerely, Margie Smith, General Manager

10/10 Excelente

Michael, Charlestown

Le gustó: Estado de la propiedad e instalaciones
Kind staff
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 13 ago. 2023
Dear Michael,Thank you for your generous review of Comfort Inn Foxboro - Mansfield and especially for recognizing our team for the service they provided. It was a pleasure to host you and we look forward to having you as our guest again whenever your travels bring you back to Foxboro.Sincerely,Margie Smith,General Manager

6/10 Aceptable

Andrew

Viajó con su familia
Le gustó: Servicios
No le gustó: Estado de la propiedad e instalaciones
We had to change rooms due to the door lock nit working. The room we changed to, the deadbolt was completely busted, and the entire locking assembly door looked as tho a cro-bar has been used and was horrendous. Beyond that the room was great, it was clean and although lacking quality customer service skills the front attendant did his job and was pleasant. The lock situation felt unsafe, but the property outside felt safe enough.
Se hospedó 2 noches en agosto de 2023
Respuesta de General Manager el 11 ago. 2023
Dear Andrew, Thank you for being our guest. We are glad our service and accommodations made your stay with us an overall pleasant experience. We are, however, sorry to know about the concerns you outlined. Please accept our apologies for the issue with the door lock in your room. We understand how changing rooms during these times would be frustrating as well. Thank you for your patience and understanding. We do hope you will choose to stay with us again on a future visit to the area.Sincerely, Margie Smith, General Manager

6/10 Aceptable

Marija

Viajó con su familia
Le gustó: Limpieza, personal y atención
Seeeehr hellhörig, man hört die von oben, die von unten und von nebenan, die Türen waren nicht gescheit zu, wer einen leichten Schlag hat wie ich dann nicht dieses Hotel wählen! sonst ist es ok!
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 11 ago. 2023
Dear Marija, We are very sorry that you were not able to enjoy your stay with us. We appreciate your constructive feedback with regard to the noise level and sound in your room. We will share your comments with our operation team to enhance our guest experience. Once again, our apologies, and we hope you will allow us another opportunity to host you.Sincerely, Margie Smith, General Manager

10/10 Excelente

Jacqueline

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 11 ago. 2023
Thank you for the perfect rating, Jacqueline! We are delighted you had a great time at Comfort Inn Foxboro - Mansfield and we look forward to making your next stay a great one once again.Sincerely, Margie Smith, General Manager

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We were going to the Xfinity Center for a concert and picked a great place to stay. It was very easy to get to the concert and returning after. Having the 99 restaurant within walking distance was great. The room was nice, clean, and quite. Would stay there again.
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 9 ago. 2023
Dear David, Thank you for your excellent review of Comfort Inn Foxboro - Mansfield. We are thrilled we exceeded your expectations for a great stay and that our location worked out well for you to attend the concert. We are also glad you found your room to be clean and quiet. It is always a joy to hear our guests are excited about returning; we are looking forward to it!Sincerely, Margie Smith, General Manager

10/10 Excelente

Rashawnda

Viajó con su pareja
Le gustó: Personal y atención, servicios
Great stay for the Gillette stadium but definitely nothing fancy just a nice stay.
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 2 sept. 2023
Dear Guest,Thank you for taking the time to let us know you had an overall good stay. We also appreciate you mentioning how close we are to Gillette Stadium. Thank you once again for choosing to stay at Comfort Inn Foxboro - Mansfield, and we hope to have you as our guest again soon.Sincerely, Margie Smith, General Manager

8/10 Bueno

Marc

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios
Within the walls the hotel is a splendidly, serviceable option for a great location. The exterior is ridiculous. Had to drive around the entire building twice, checking a couple of doors before finding the lobby entrance. Signage implies property has been taken over by another company. Property is the opposite of inviting, which is unfair to the efforts put forth inside.
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 8 ago. 2023
Dear Marc, Thank you for staying with us at Comfort Inn Foxboro - Mansfield. We are pleased to know that, overall, you had a good stay. However, we apologize for the inconvenience you faced and rest assured we will evaluate what we can do differently going forward to avoid such inconveniences. It was a pleasure hosting you and we hope to do so again the next time you are in the area.Sincerely, Margie Smith, General Manager

10/10 Excelente

Colleen

Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 8 ago. 2023
Thank you for the excellent rating, Colleen! We are thrilled we met your expectations for a fantastic stay at Comfort Inn Foxboro - Mansfield and it will be our pleasure to host you again.Sincerely, Margie Smith, General Manager

10/10 Excelente

Donna

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect for what we needed. Went to a concert nearby and just too far to drive home.
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 7 ago. 2023
Dear Donna, Thank you for your wonderful comments about Comfort Inn Foxboro - Mansfield. We are thrilled we exceeded your expectations for a great stay and that our location worked out well for you to attend the concert. It was a pleasure hosting you and we hope to do so again the next time you are in the area.Sincerely, Margie Smith, General Manager

8/10 Bueno

Esther

Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 6 ago. 2023
Dear Esther,Thank you for the kind rating! We are glad you had a good time at Comfort Inn Foxboro - Mansfield and we look forward to the opportunity to host you again and turn that 4-star into a 5.Sincerely,Margie Smith,General Manager

2/10 Terrible

Tiffany

Viajó con su familia y niños pequeños
No le gustó: Limpieza, servicios
Staff was nice but the elevator broke down, the place was run down and dated, 2 unopened condoms in the room, towels and wash clothes haven't been updated probably ever, thin and dingy looking, tv was dated, room smelled funny. Needs some renovations!
Se hospedó 2 noches en julio de 2023
Respuesta de General Manager el 3 ago. 2023
Dear Tiffany, Thank you for sharing your experience at our hotel. We are very sorry for not meeting your expectations and are disappointed in letting you down. We also apologize for the concerns highlighted in your review. Your feedback is important to us and we will use it to determine future changes and improvements. Thank you once again, and we hope you will visit us again when you are back in the area.Sincerely, Margie Smith, General Manager

8/10 Bueno

Courtney, DETROIT

Nice hotel to stay at after concerts and games. The breakfast was good
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 3 ago. 2023
Dear Courtney, We enjoyed reading your review of the Comfort Inn Foxboro – Mansfield. True that our location is very convenient to stay after concerts and games. Thank you for highlighting this aspect for our future guests. We are also glad that our breakfast met your expectations. It was a pleasure to host you, and we hope to welcome you back soon.Sincerely, Margie Smith, General Manager

2/10 Terrible

Robert

No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 3 ago. 2023
Dear Robert,Thank you for the rating. We apologize for not meeting your expectations. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely, Margie Smith, General Manager

8/10 Bueno

Morgan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager el 2 ago. 2023
Dear Morgan,Thank you for taking a moment to rate your experience. All of us at Comfort Inn Foxboro – Mansfield are thrilled you had a good experience at our hotel and we invite you to stay with us again when you visit the area.Sincerely, Margie Smith, General Manager

10/10 Excelente

Timothy

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager el 1 ago. 2023
Dear Timothy, Thank you for the five-star rating. It was a pleasure to have you as our guest and we hope to welcome you back to Comfort Inn Foxboro – Mansfield again soon.Sincerely, Margie Smith, General Manager

10/10 Excelente

kathleen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good proximity to highway, and restaurant on site. Bed was comfortable. Great value!
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager el 31 jul. 2023
Dear Kathleen, Thank you for sharing your positive experience with us and letting us know how much you enjoyed your stay. Our goal is to offer our guests comfortable accommodations at reasonable rates, so we are glad we met your expectations. We are also pleased to know that our ideal location close to the highway and restaurants was very convenient for you. We appreciate your business and hope to see you again soon at Comfort Inn Foxboro – Mansfield!Sincerely, Margie Smith, General Manager

10/10 Excelente

Allan

Se hospedó 1 noche en julio de 2023
Respuesta de General Manager el 29 jul. 2023
Dear Allan,Thank you for the generous rating of Comfort Inn Foxboro - Mansfield. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you are already planning your next stay with us.Sincerely,Margie Smith,General Manager

8/10 Bueno

Lisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager el 29 jul. 2023
Dear Lisa,On behalf of our team at Comfort Inn Foxboro - Mansfield, thank you for the excellent rating! We were pleased to have exceeded your expectations and we look forward to making your next stay an exceptional one as well.Sincerely,Margie SmithGeneral Manager

10/10 Excelente

Maria Levilyn

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room is big, clean and comfortable and it's complete with ref, microwave and coffee maker.
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager el 25 jul. 2023
Dear Maria, Thank you for the five-star review of Comfort Inn Foxboro – Mansfield. We are pleased you had a relaxing stay and that our comfortable accommodations and amenities met your expectations. We appreciate you sharing your feedback with us, and we hope to welcome you back soon.Sincerely, Margie Smith, General Manager

6/10 Aceptable

Roland

Le gustó: Personal y atención
No le gustó: Limpieza, comodidad de la habitación
Need some work
For the price of this hotel, I was expecting better. When my wife and I walked to the elevator we smelled pot and when I looked down the hallway (first floor) someone walked by wreaking of pot. To each their own and it’s not the hotels fault on that, but going down my hallway 2nd floor) we could smell pot all weekend and noticed that our comforter had cigarette burns on them, which is concerning because it’s a smoke free facility. If it’s a smoke free facility then we should not have smelt pot down the hallway from rooms and cigarette burns on linens. There was a gap in our door and we could hear any and everybody walking by talking about smoking joints in their rooms at 1 am. Again not the hotels fault, but an area of concern. When I went into the bathroom to check the room like we always do, I saw pubic hair on the Kleenex box, which grossed us both out. Additionally, there were only a couple Kleenex in the box so that tells me it was not filled and checked. Another note on how paper thin floors and walls are, we had what sounded like a 400 pound elephant above us that would slam things and stomp all over their room at 2 or 3 am. Needless to say we did not get much sleep at all. The only reprieve we had was that the hotel was close by the 99 restaurant. For close to $800 for two nights, I feel this hotel was not worth the money. I’m sure one could find a cheaper priced hotel and get a better night sleep. On a positive note, the staff was good when we needed items.
Se hospedó 2 noches en julio de 2023
Respuesta de General Manager el 25 jul. 2023
Dear Roland, It was disappointing to read your comments concerning your stay at our hotel. We sincerely apologize that you experienced so many difficulties while you were here. Your feedback provides many areas that we can work on in order to improve our guest experience. We hope that you will afford us another opportunity in the near future as we would very much appreciate the chance to leave you with fonder memories.Sincerely, Margie Smith, General Manager

2/10 Terrible

Maureen

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager el 27 jul. 2023
Dear Maureen,Thank you for the rating. We apologize for not meeting your expectations. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Margie Smith, General Manager