My family and I recently stayed at your hotel from May 1st to May 3rd, 2025, during a very special occasion—my husband’s graduation. We selected your hotel based on its proximity to the university, the positive reviews, and the reputation of your hotel chain, all of which led us to believe we had made a reliable and comfortable choice.
Unfortunately, our experience did not meet expectations. The general cleanliness and maintenance of the hotel were below acceptable standards. Most notably, on the evening of May 2nd, upon returning to Room 320 around 7 PM, we were dismayed to find that no housekeeping services had been provided. The beds were not made, the used towels had not been replaced, and the rubbish bins had not been emptied. My husband had to personally take the damp towels down to reception in order to request clean ones. The only response given was an apology and the explanation that no housekeeping staff were available at that time.
Though disappointed, we decided to make the beds ourselves and stay the night, as we had already paid for it. Later, we attempted to use the television to watch Netflix, but were unable to connect to the internet. We tried several options before calling reception. A courteous gentleman came to assist us and confirmed, unfortunately, that there was no internet access available.
To summarise: no housekeeping, no internet—basic services that we expected as part of our stay were entirely unavailable.
