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Opiniones sobre Hampton Inn & Suites Ft. Wayne-North

2.5 out of 5
Hampton Inn & Suites Ft. Wayne-North
5702 Challenger Pkwy, Fort Wayne, IN

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 429 de 923 opiniones" "
Evaluación: 8 - Bueno. 234 de 923 opiniones" "
Evaluación: 6 - Aceptable. 135 de 923 opiniones" "
Evaluación: 4 - Mediocre. 69 de 923 opiniones" "
Evaluación: 2 - Terrible. 56 de 923 opiniones" "

8,4/10

Limpieza

8,6/10

Personal y atención

7,6/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Christopher

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de PF el 7 may. 2024
Thank you for your stay at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

4/10 Mediocre

Karmen

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de PF el 28 abr. 2024
Thank you for staying with the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

6/10 Aceptable

Susan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de PF el 26 abr. 2024
Thank you for staying at the Hampton Inn & Suites. We look forward to seeing you again in the future.

10/10 Excelente

maria, Tampa

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect stop for travellers needing to rest before continuing on with their journey. Decent breakfast, easy free parking, nice bathroom amenities, and to have a fitness center and an indoor heated pool is a plus!!!!
Se hospedó 1 noche en abril de 2024
Respuesta de PF el 24 abr. 2024
Thank you for stay at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Excelente

Jeff

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de PF el 22 abr. 2024
Thank you for staying at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

8/10 Bueno

Kim

Viajó con su familia
Front desk and both check in and check out were great. Bathroom floor was a little dirty and the carpet between the beds and under the desk appeared it had not been swept. Gentleman manning the breakfast was exceptionally courteous and friendly.
Se hospedó 1 noche en abril de 2024
Respuesta de PF el 20 abr. 2024
Thank you for staying with the Hampton Inn & Suites. We are pleased you enjoyed your stay. Your housekeeping concerns will be addressed with our staff.

8/10 Bueno

Margret

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was very noisy as it fronted the freeway. Sound proof windows would cut down the traffic noise. The furniture in my room was dusty. My bed was never made up and I had to go to the front desk and request more coffee. The bed, however, was very comfortable and I loved the hot breakfast.
Se hospedó 3 noches en abril de 2024
Respuesta de PF el 18 abr. 2024
Thank you for your stay at the Hampton Inn & Suites. We look forward to seeing you again in the future. We will address your issues with our housekeeping staff. The windows are out of our control. We recommend staying away from the highway if possible.

10/10 Excelente

Hannah

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
There was plenty of parking space. The receptionist was friendly and checkin went quick! Room was clean and there were no disturbances.
Se hospedó 1 noche en abril de 2024
Respuesta de PF el 18 abr. 2024
Thank you for your stay at the Hampton Inn & Suites. We look forward to seeing you again in the future.

10/10 Excelente

Tera

Se hospedó 1 noche en abril de 2024
Respuesta de PF el 4 may. 2024
Thank you for stay at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Excelente

Viviana

Se hospedó 1 noche en abril de 2024
Respuesta de PF el 1 may. 2024
Thank you for your stay at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

6/10 Aceptable

karen

Viajó con mascotas, Viajó en grupo
Le gustó: Servicios
I was charged $50 for my small dog to stay overnight. That is horrible! Other places charged $10 or $15 a night. I will not use a Hilton Hotel again!
Se hospedó 1 noche en abril de 2024
Respuesta de PF el 10 abr. 2024
Our hotel policy is 50.00 for 1-4 days and 75.00 for 5+ days. This is a common charge thru all hotels. Each hotel may charge a different amount it just depends on each hotel. This covers any extra cleaning that may be needed.

10/10 Excelente

Rodney A

Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Made room for my new puppy
Se hospedó 1 noche en abril de 2024
Respuesta de PF el 9 abr. 2024
Thank you for staying at the Hampton Inn & Suites. Congratulations on the new puppy. :)

4/10 Mediocre

lisa

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
In closet mold ceiling. toilet was getting clogged. Door did was acting up with closing and opening it.
Se hospedó 1 noche en abril de 2024
Respuesta de PF el 9 abr. 2024
Thank you for your stay at the Hampton Inn & Suites. We will definitely bring up your concerns with our maintenance staff.

10/10 Excelente

Alisha

Se hospedó 1 noche en abril de 2024
Respuesta de PF el 28 abr. 2024
Thank you for staying with the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

8/10 Bueno

Xavier

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I would stay at this place again. The only thing I didn’t like was that our room was towards the back of the hotel facing towards the Interstate. It was noisy even at night. However, we bought earplugs, and that solved the problem.
Se hospedó 2 noches en marzo de 2024
Respuesta de PF el 9 abr. 2024
Thank you for your stay at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Excelente

Rafael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice
Se hospedó 1 noche en marzo de 2024
Respuesta de PF el 9 abr. 2024
Thank you for your stay at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Excelente

Sarah, Decatur

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and pool was nice. Didn’t eat the breakfast
Se hospedó 1 noche en marzo de 2024
Respuesta de PF el 30 mar. 2024
Thank you for your stay at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

8/10 Bueno

Nick

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This property was used to house teams for the Lutheran National Tournament, and as grandparents following our team, we found the facility to be quiet, clean, and felt very safe walking to and from the parking lot. Would for sure stay again if in the area.
Se hospedó 3 noches en marzo de 2024
Respuesta de PF el 27 mar. 2024
thank you for your stay @ the Hampton Inn & Suites. We are pleased you enjoyed your stay and look forward to seeing you again in the future.

2/10 Terrible

MELISSA

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room smelled of severe mildew/mold. Room next to ours had mold in room. Asked to be transferred to a different Hampton Inn and was refused. My son has upper respiratory issues and can't be around mold. Was charged a cancellation fee and am now having to fight that as a charge back. We relocated to the Hampton Inn in Auburn and it was a 10/10.
Se hospedó 2 noches en marzo de 2024
Respuesta de PF el 26 mar. 2024
Our staff here at the Hampton Inn & Suites did offer you a different room. This room was booked through a third party and the hotel cannot directly make changes to those reservations. Also, the hotel has the right to charge cancellation fees on the same day of arrival. We have a 48hr policy.

10/10 Excelente

Berline

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything
Se hospedó 2 noches en marzo de 2024
Respuesta de PF el 25 mar. 2024
Thank you for staying at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

2/10 Terrible

Elena

Se hospedó 1 noche en marzo de 2024
Respuesta de PF el 18 abr. 2024
Thank you for your stay at the Hampton Inn & Suites. We look forward to seeing you again in the future.

8/10 Bueno

Teri

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de PF el 25 mar. 2024
Thank you for your stay at the Hampton Inn & Suites. We are happy you enjoyed your stay. We look forward to seeing you again in the future.

8/10 Bueno

Jorge

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good option
Se hospedó 1 noche en marzo de 2024
Respuesta de pf el 22 mar. 2024
Thank you for your stay at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Excelente

William

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenience to everything
Se hospedó 1 noche en marzo de 2024
Respuesta de PF el 18 mar. 2024
Thank your for stay at the Hampton Inn & Suites. We enjoyed your comments and look forward to seeing you again in the future.

2/10 Terrible

Kelsey

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We arrived Saturday for check in and only had one of the rooms ready, the front desk stated the other room needed checked first. When we got into the other room it’s very clear it was dirty empty bottle on the floor by the bed and the bathroom floor was dirty. We travel a lot for sports and we always do a mattress check. We found a bug, we went down to the front desk where we had to wait for a manager who never came to speak with us. The guy at the front desk said they would have to call pest control and the soonest they would be there was Monday. Since we had two rooms and had places to be we decided to share the 2nd room. After getting back from our scheduled events. We went to pull the couch bed out and found a contact less, white powder substance and lots of hair. In the bedroom we found fruit roll up wrappers popcorn crumbs and a plastic fork. We packed up at 11pm and drove our family home through the night. We notified the lady at the front desk we were leaving and that we had called the Health Department. You could clearly tell these rooms were not even cleaned! If you had someone inspect them like you said was the reason our room wasn’t ready. Clearly that standard operating procedure is not working.
Se hospedó 1 noche en marzo de 2024
Respuesta de PF el 11 mar. 2024
Thank you for your comments. Yes, the clerk is correct. It is our company policy to have the rooms checked out by our pest control first before any refunds. Also, since these rooms are prepaid through Expedia, you would have to contact Expedia for any refunds and they would contact the GM. The hotel clerk cannot offer any refunds. We will also bring up these concerns to the person who inspected the rooms and the housekeepers who cleaned the rooms.

10/10 Excelente

Brooke

Se hospedó 1 noche en marzo de 2024
Respuesta de PF el 29 mar. 2024
Thank you for your stay at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Excelente

Michael

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de PF el 8 mar. 2024
Thank you for stay at our Hampton Inn & Suites.

10/10 Excelente

Melissa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de PF el 8 mar. 2024
Thank you for stay at our Hampton Inn & Suites.

6/10 Aceptable

Raychelle

Viajó con su familia
Le gustó: Personal y atención
Under construction and not told in advance
Se hospedó 1 noche en febrero de 2024
Respuesta de PF el 8 mar. 2024
Thank you for stay at our Hampton Inn & Suites.

2/10 Terrible

Kristina

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Upon arrival there was no one to check people in and we had to wait a long time. The entire hotel smelled. The carpeting in hallways was stained and filthy. The overall cleanliness was the worst we’ve seen at any Hampton Inn. The parking lot felt unsafe and we felt hesitant to park our car in the back. We would never recommend anyone stay here.
Se hospedó 1 noche en febrero de 2024
Respuesta de PF el 8 mar. 2024
Thank you for stay at our Hampton Inn & Suites. This has been addressed with our staff.

10/10 Excelente

Keith

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Convince and very good breakfast
Se hospedó 1 noche en febrero de 2024
Respuesta de PF el 8 mar. 2024
Thank you for stay at our Hampton Inn & Suites.

8/10 Bueno

Taylor

Se hospedó 1 noche en febrero de 2024
Respuesta de pf el 22 mar. 2024
Thank you for your stay at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Excelente

Latrese

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de PF el 8 mar. 2024
Thank you for stay at our Hampton Inn & Suites.

8/10 Bueno

Sara

Le gustó: Personal y atención
Under construction was inconvenient but over a great stay
Se hospedó 1 noche en febrero de 2024
Respuesta de Rhonda el 16 feb. 2024
Dear Sara,Thank you for taking the time to submit a review. We appreciate your feedback and your patronage. I apologize that the hotel was undergoing some renovations while you were here. We are glad, however, that you enjoyed your stay.We look forward to the opportunity to serve you again the next time that you visit Fort Wayne.Best Regards.Rhonda JacquayAsst. General Manager

8/10 Bueno

Jacob

Se hospedó 2 noches en febrero de 2024
Respuesta de pf el 22 mar. 2024
Thank you for your stay at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

8/10 Bueno

Robin

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked all of the ports to plug in our phones
Se hospedó 1 noche en febrero de 2024
Respuesta de Rhonda el 16 feb. 2024
Dear Robin,Thank you for taking the time to submit a review. We appreciate your feedback and your patronage. We are glad that you enjoyed your stay.We look forward to the opportunity to serve you again the next time that you visit Fort Wayne.Best Regards,Rhonda JacquayAsst. General Manager

4/10 Mediocre

Robert

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Rhonda el 16 feb. 2024
Dear Robert,Thank you for taking the time to submit a review. We appreciate your feedback and your patronage. It is our goal to ensure that all of our guests have a great stay. I apologize if you were less than satisfied.We hope that you will give us another opportunity to serve you again the next time that you visit Fort Wayne. We look foward to seeing you again.Best Regards,Rhonda JacquayAsst. General Manager

10/10 Excelente

annetta

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We were pleasantly surprised by the size and condition of our room
Se hospedó 1 noche en febrero de 2024
Respuesta de PF el 8 mar. 2024
Thank you for stay at our Hampton Inn & Suites.

6/10 Aceptable

Cliente verificado

Viajó en grupo
Le gustó: Personal y atención
Se hospedó 1 noche en febrero de 2024
Respuesta de PF el 8 mar. 2024
Thank you for stay at our Hampton Inn & Suites.

10/10 Excelente

Steven

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great Place to Relax.
Se hospedó 2 noches en febrero de 2024
Respuesta de PF el 8 mar. 2024
Thank you for stay at our Hampton Inn & Suites.

10/10 Excelente

Timothy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the front desk
Se hospedó 1 noche en febrero de 2024
Respuesta de PF el 8 mar. 2024
Thank you for stay at our Hampton Inn & Suites.

4/10 Mediocre

Charles

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en enero de 2024
Respuesta de PF el 8 mar. 2024
Thank you for stay at our Hampton Inn & Suites.

6/10 Aceptable

Isaac

Le gustó: Personal y atención
N/a
Se hospedó 1 noche en enero de 2024
Respuesta de PF el 8 mar. 2024
Thank you for stay at our Hampton Inn & Suites.

10/10 Excelente

Kyle

Se hospedó 1 noche en enero de 2024
Respuesta de PF el 8 mar. 2024
Thank you for your stay at the Hampton Inn & Suites

2/10 Terrible

Irene

Viajó por negocios
The night staff was very friendly. I needed a later check out and they gave me the run around. Saying they were not authorized to do that that when I check in to do it then. When I checked in they told me the same thing but the manager will have to. Manager was rude and told me absolutely not happening. The place is so out dated. Bathroom tub did not drain, carpet was pulling up that a tack strip was showing. Vent in bathroom was growing dust bunny’s. Carpet was dirty. Very small elevator, and rooms. Will never return.
Se hospedó 1 noche en enero de 2024
Respuesta de PF el 8 mar. 2024
Thank you for response. We appreciate your comments and will take in consideration of your comments.

6/10 Aceptable

Menachi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de PF el 8 mar. 2024
Thank you for stay at our Hampton Inn & Suites.

10/10 Excelente

Abraheem

Se hospedó 2 noches en enero de 2024
Respuesta de PF el 8 mar. 2024
Thank you for stay at our Hampton Inn & Suites.

8/10 Bueno

Rozell Alan, Bradenton

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The location was great area for shopping and dining options
Se hospedó 3 noches en enero de 2024
Respuesta de PF el 8 mar. 2024
Thank you for your response. We appreciate that our Hampton was convenient for your uses.

8/10 Bueno

Stacia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de PF el 8 mar. 2024
Thank you for responding to our survey. We appreciate your stay at our Hampton Inn & Suites.

2/10 Terrible

Thomas

Viajó por negocios
Le gustó: Personal y atención, servicios
Bed bugs!
Se hospedó 2 noches en enero de 2024
Respuesta de PF el 8 mar. 2024
We appreciate you comment. We can assure you at our Hampton Inn & Suites that we take this very seriously. We contact our exterminator right away for any instances that we may come across.