Mariana, it was our pleasure having you as our guest at Extended Stay America. It's great to know you enjoyed your stay and our facilities & service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, Hotel Management

Dear Gabriel, We deeply apologize for the multiple issues you encountered during your stay. It is unacceptable that your check-in was delayed and the room was not up to our cleanliness standards. We regret the inconvenience caused by the maintenance issues with the microwave, AC, and tub faucet. Additionally, we take reports of smoking violations very seriously and have measures in place to address such incidents. Your feedback is invaluable, and we assure you that we are taking immediate steps to address these concerns with our team. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in our hotel.Sincerely,Hotel Management

Dear Synneatra, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. We love to hear when a guest has had a wonderful night's sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you for giving us the opportunity to host your visit, and we hope to provide you with another great stay soon.Sincerely,Hotel Management

Dear Timothy, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that the issues you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Emily, Thank you for sharing your experience with us at Extended Stay America! We're thrilled to hear that Dawn provided friendly and helpful service during your stay. Our team strives to ensure every guest has a positive experience, and we're delighted that Dawn made a difference for you. We look forward to welcoming you back for another great stay!Sincerely,Hotel Management

Dear Kim, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the condition of the bedding in your room. Providing clean and comfortable accommodations is our priority, and we regret that we fell short during your stay. Your feedback is important to us, and we will address this issue with our housekeeping team to ensure it does not happen again. We appreciate your understanding and hope to welcome you back for a more positive experience in the future.Sincerely,Hotel Management

Dear Stephanie, Thank you for your glowing review! We're thrilled to read that you had a wonderful experience during your stay with us. Providing exceptional service and ensuring our guests feel comfortable and well-cared for are our top priorities, and we're delighted that our staff exceeded your expectations. Your satisfaction is our greatest reward, and we can't wait to welcome you back to Extended Stay America for another enjoyable visit.Sincerely,Hotel Management

Dear Mary, Thank you for your kind words and for choosing to stay with Extended Stay America during such a special event! We're delighted to hear that you found our desk staff excellent and that your check-in process with your furry friend was smooth. It's wonderful to know that you appreciated our efforts to decorate for the eclipse and enjoyed our casual continental breakfast. We hope to have the pleasure of welcoming you back for another great stay in the future!Sincerely,Hotel Management

Dear dorothy e., Thank you for choosing our hotel. We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Rest assured, we're addressing the cleanliness and amenities issues with our housekeeping team to ensure such oversights are avoided in the future. Your compliments regarding our morning desk staff are greatly appreciated. We're committed to providing a pleasant experience for all guests and hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management

Dear Jennifer, Thank you for sharing your feedback. We deeply apologize for the issues you encountered during your stay. Please know that cleanliness and guest satisfaction are our top priorities, and we are truly sorry for falling short of your expectations. We take your comments seriously and will address them with our team to ensure such incidents do not recur. Your experience does not reflect our standards, and we appreciate your honesty in bringing these concerns to our attention. We hope you will give us another chance to provide the experience you deserve should your travels bring you back to the area.Sincerely,Hotel Management

Dear Adriane, Thank you for your feedback. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with your desired stay.Sincerely,Hotel Management

Dear Lynsee, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We also regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Lori, Please accept our apologies for the experience you shared in your feedback. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your visit. We will discuss your comments with our staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you our way.Sincerely,Hotel Management

Dear Joseph M, It is beautiful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay!Sincerely,Hotel Management

Dear Rianna, Thank you for posting your review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the cleanliness, the convenient location, and the outstanding hospitality you received from our staff. We will share your feedback with the team. They will be pleased to hear our guests notice and appreciate their efforts. We hope you will stay with us again the next time you visit Fort Wayne. Sincerely,Hotel Management

Dear Kimberly, It was a pleasure to welcome you to our hotel, and we appreciate your candid feedback. We want to apologize for the concerns with the toilet in your suite, the smoke smell, and the inconvenience this caused you. We certainly understand how frustrating it can be when these issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management

Dear Quinn, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

Dear Guest, Thank you for being our guest. We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

Dear Michael, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. Our associates are dedicated to ensuring your stay with us is as comfortable as possible. We eagerly anticipate the opportunity to demonstrate our services to you during your upcoming visit.Sincerely,Hotel Management

Dear Becky, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Paula, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Eugene, It was a great pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. Our team strives to deliver a homelike stay with seamless service and accommodations, and we are glad you enjoyed most aspects of our hotel. However, we are sorry if your suite did not have the amenities you desired. We hope you will consider choosing us again so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management

Dear David, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Please be assured we will review this incident with our staff to handle such situations better. Such an instance is not the impression we want our guests to think of us. We appreciate your feedback and would love the opportunity to provide you with the hospitality you should have experienced on this visit. We hope to welcome you back soon!Sincerely,Hotel Management