It is nice to have a great vacation and to have an experience that creates an exceptional review. Unfortunately, after several years of booking through VRBO, the streak has ended. Though the house is beautiful and satisfied my expectations, that’s where it stops.
There were full trash dumpsters and large bags of trash in front of the main entrance(we were told the trash had not picked up in two weeks and we would have to deal with it until our 4th day) Once in the house, after dealing with the flies and smell, the view was amazing but was short lived. We walked out to the back pool area and the pool deck tiles were loose and in disarray. The pool was dirty with trash floating in the water. We walked down to the dock, noticed the railing was removed and laying by the stairs, the concrete retaining wall for the pool is cracked and wiring exposed, and old chairs stacked up making the view very trashy. Once the house attendant showed for the “orientation” we learned quickly, he was only checking how many people were at the house. We know this because we asked questions about the house and the comment was “it’s all in the book, I'm just here to make sure of the number of people staying”.
The next issue and probably the first you should know. The price for the house listed is for up to 4 people. Even though the house states sleeps 8, there are additional fees for all people over 4 per night. You will not see this until after you’ve booked the house and made the deposit, which is non refundable . Since you are not getting anything extra for 1, 4, or 8 people, it's confusing why there is an extra charge.
During our stay the A/C and Spa malfunctioned. After calling the attendant and he stating someone would be there the next day, then calling again the next day, we waited three days for someone to finally show up. A/C issues in the Summer & dealing with the pool not working correctly was a huge frustration, especially since the pool was the main reason for renting this property.
This brings me to the last issue. The last day the attendant showed up to bill for the power usage. We discussed the issues with the house, a/c, pool and made notes and agreed, that due to malfunctions we should not be responsible for the increased power usage. The property manager still will not address the issues and charged the full fees.
If you rent this house, you will quickly realize they care less if you enjoy the stay and how dare you bring up issues with the property.