Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 236 de 382 opiniones" "
10 - Excelente
236
Evaluación: 8 - Bueno. 86 de 382 opiniones" "
8 - Bueno
86
Evaluación: 6 - Aceptable. 23 de 382 opiniones" "
6 - Aceptable
23
Evaluación: 4 - Mediocre. 17 de 382 opiniones" "
4 - Mediocre
17
Evaluación: 2 - Terrible. 20 de 382 opiniones" "
2 - Terrible
20
9,4/10
Limpieza
9,0/10
Personal y atención
8,6/10
Servicios
9,0/10
Estado de la propiedad e instalaciones
8,6/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Adam
Viajó con su pareja
22 may. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is a clean, quite and very beautiful place. Probably the best hotel in the area. Very fair price for the quality of the room and building facilities. Will be staying here again in the future when I need a room in fort mcmurray
Adam
Se hospedó 1 noche en mayo de 2024
Respuesta de John el 22 may. 2024
Hi Adam, thank you for taking a moment to give us an amazing review! We are glad to know that you enjoyed your stay with us. We look forward to hosting you again here at the Pomeroy. Thank you!
10/10 Excelente
Robert
21 may. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was a great stay
Robert
Se hospedó 1 noche en mayo de 2024
Respuesta de Gurpreet el 21 may. 2024
Thank you Robert for taking the time to leave us a review. We are so glad to hear that you enjoyed your stay with us. We look forward to hosting you again at Pomeroy.Thanks again!!
6/10 Aceptable
Solomon
19 may. 2024
Le gustó: Limpieza
Solomon
Se hospedó 1 noche en mayo de 2024
Respuesta de Gurpreet el 20 may. 2024
Thank you Solomon for taking the time to provide us your feedback. If possible please let us know where should we improve to make your stay more satisfactory on your next visit.Thanks again.
6/10 Aceptable
Nena
12 may. 2024
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Nena
Se hospedó 3 noches en mayo de 2024
Respuesta de Gurpreet el 14 may. 2024
Hi Nena, thank you for the rating. If possible please let us know where we can improve to make your stay more satisfactory next time.Thanks again.
10/10 Excelente
Shauna
Viajó por negocios
6 may. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
i liked that i could walk to places to eat from here, i could also walk to the store. Nice location, and clean
Shauna
Se hospedó 1 noche en mayo de 2024
Respuesta de Tanu el 6 may. 2024
Hello Shawn,Thank you for your wonderful feedback. We are so glad to hear that you liked our location. We are delighted that you enjoyed your stay with us.We look forward to hosting you again on your next visit to the town.
10/10 Excelente
Sarah, Lethbridge
3 may. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Sarah
Se hospedó 4 noches en abril de 2024
Respuesta de Tanu el 4 may. 2024
Thank you so much Sarah for great rating. We look forward to hosting you again on your next visit to Fort McMurray.
10/10 Excelente
Jordon
29 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Satisfactory
Jordon
Se hospedó 3 noches en abril de 2024
Respuesta de John el 30 abr. 2024
Hello Jordon,Thank you for taking a moment to leave us a wonderful rating. We look forward to hosting you again on your next visit.
8/10 Bueno
Chantel
Viajó con su pareja
21 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel is newer and is kept up really well. The beds could be a little more comfortable, but otherwise, the room is spacious and clean. It is also within walking distance to a couple good restaurants (Earls and BP's) which is ideal! The underground parking is also a great feature.
Chantel
Se hospedó 1 noche en abril de 2024
Respuesta de Gurpreet el 21 abr. 2024
Thank You Chantel for your wonderful feedback. We are so glad to hear that you liked our location and enjoyed the amenities. We really appreciate it and look forward to hosting you again in near future.
10/10 Excelente
Ayo
20 abr. 2024
Ayo
Se hospedó 3 noches en abril de 2024
Respuesta de Tanu el 11 may. 2024
Thank you so much Ayo for great rating. We look forward to hosting you again on your next visit to Fort McMurray.
8/10 Bueno
Alisa
9 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Booked as there was a steam room but sadly it was under maintenance
Otherwise was great hotel for price and comfy bed
Alisa
Se hospedó 2 noches en abril de 2024
Respuesta de Gurpreet el 9 abr. 2024
Thank You so much Alisa for taking the time to provide your feedback. Unfortunately, our steam room was down but our team is working on it so it can be operational as soon as possible. We are glad to hear that you enjoyed other amenities.Thanks again.
10/10 Excelente
Yesim, Edmonton
26 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Serena the breakfast server was very pleasant friendly amd helllpful in the morning.
Yesim
Se hospedó 2 noches en marzo de 2024
Respuesta de John el 26 mar. 2024
Hello Yesim, we are happy to know that you enjoyed your stay with us. Thank you for taking the time to leave us a review, we very much appreciate it! We look forward to hosting you again next time you are in town.
10/10 Excelente
Katelin
25 mar. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Katelin
Se hospedó 2 noches en marzo de 2024
Respuesta de Gurpreet el 26 mar. 2024
Thank you so much Katelin for amazing rating. We look forward to welcome you again at Pomeroy.
10/10 Excelente
Krystal
12 mar. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had a great stay, and will almost certainly stay again. I loved their fitness center and hot tub/steam room, staff were friendly and the complimentary breakfast was pretty good!
The hotel wasn't super close to anything, but it was such a a lovely stay we didn't mind driving a few minutes to restaurants etc.
Krystal
Se hospedó 2 noches en marzo de 2024
Respuesta de Tanu el 12 mar. 2024
Hello Krystal,Thank you for the great review. We believe in delivering the best experience for your stay. We are delighted that you enjoyed your stay with us, we believe in providing a mesmerizing experience for our guests.We look forward to hosting you again whenever you are in town.
4/10 Mediocre
Juliana
10 mar. 2024
Juliana
Se hospedó 2 noches en marzo de 2024
Respuesta de Tanu el 11 mar. 2024
Hi Juliana, Hi I appreciate your honest Rating, and I’m sorry we let you down. At Pomeroy Hotel, we pride ourselves on delivering a high level of quality both in service and comfort, I apologize that we fell short of our standards when which caused inconvenience during your stay. we hope you’ll consider giving us another chance so that we can get a chance to do better. Thanks again for your feedback.
10/10 Excelente
Craig
7 mar. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Craig
Se hospedó 2 noches en marzo de 2024
Respuesta de Tanu el 8 mar. 2024
Thank you Craig for your rating!!
10/10 Excelente
Brian
2 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room I am was supposed to check into was by renovations they were doing . So they upgraded me for free to a suite in a quiete area of hotel
Brian
Se hospedó 1 noche en marzo de 2024
Respuesta de Tatvam el 3 mar. 2024
Hello Brian,Thank you for the great review. We believe in delivering the best experience for your stay. We are delighted that you enjoyed your stay with us, we believe in providing a mesmerizing experience for our guests. We look forward to hosting you again.
8/10 Bueno
Cliente verificado
23 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good staff fast friendly service
Cliente verificado
Se hospedó 1 noche en febrero de 2024
Respuesta de John el 23 feb. 2024
Hello, thank you for taking the time to leave us a review. We are glad to know you enjoyed your stay with us, and we look forward to welcoming you again here at the Pomeroy Hotel.
4/10 Mediocre
Caroline
Viajó por negocios
20 feb. 2024
Le gustó: Servicios, estado de la propiedad e instalaciones
The hotel is clean and the rooms are dry spacious. I have stayed her before and had a very good experience. This time I arrived at 1:15pm and was advised that my room was ready, however if I checked in early there would be a $25 additional fee. As there is no reason for this additional fee, I will not be staying here again.
Caroline
Se hospedó 1 noche en febrero de 2024
Respuesta de Tanu el 20 feb. 2024
Hi Caroline,I appreciate your feedback, and I’m sorry we let you down. At Pomeroy Hotel, we pride ourselves on delivering a high level of quality both in service and comfort. I apologize that you felt like that and we understand how it feels.we hope you’ll consider giving us another chance so that we can get a chance to do better. Thanks again for your feedback.
10/10 Excelente
Alison
18 feb. 2024
Alison
Se hospedó 2 noches en febrero de 2024
Respuesta de John el 20 mar. 2024
Thank you, Alison, for your rating.We look forward to having you here again at the Pomeroy Hotel Fort McMurray!
10/10 Excelente
Jonathan
16 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Jonathan
Se hospedó 1 noche en febrero de 2024
Respuesta de Tanu el 16 feb. 2024
Thank you Jonathan for your rating!!
2/10 Terrible
Alyssa
Viajó por negocios
9 feb. 2024
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My room wasn't cleaned at all during my stay
Alyssa
Se hospedó 3 noches en febrero de 2024
Respuesta de Tanu el 12 feb. 2024
Hi Alyssa,Hi I appreciate your honest feedback, and I’m sorry we let you down. At Pomeroy Hotel, we pride ourselves on delivering a high level of quality both in service and comfort, I apologize that we fell short of our standards when we didn't react quickly enough which caused inconvenience during your stay .we hope you’ll consider giving us another chance so that we can get a chance to do better. Thanks again for your feedback.
10/10 Excelente
Rachael
Viajó con su familia
5 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and safe security after hours
Rachael
Se hospedó 2 noches en febrero de 2024
Respuesta de Tanu el 6 feb. 2024
Hello Rachael,Thank you for the great review. We believe in delivering the best experience for your stay We are delighted that you enjoyed your stay with us, we believe in providing a mesmerizing experience for our guests. We look forward to hosting you again.
10/10 Excelente
Timothy, Calgary
Viajó por negocios
29 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great service, friendly staff. Underground parking and the free breakfast nice perks.
Timothy
Se hospedó 1 noche en enero de 2024
Respuesta de Tatvam el 1 feb. 2024
Hello Timothy,Thank you for your review. We are delighted to know that you enjoyed your time with us and the breakfast. We look forward to hosting you again on your next visit.
10/10 Excelente
Patrick
Viajó por negocios
27 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Always consistent place to stay. Love the breakfast.
Patrick
Se hospedó 1 noche en enero de 2024
Respuesta de Tatvam el 1 feb. 2024
Hello Patrick,Thank you for the great review. We believe in delivering the best experience for your stay We are delighted that you enjoyed your stay with us.We look forward to see you again.
10/10 Excelente
Jennifer
Viajó por negocios
23 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Jennifer
Se hospedó 2 noches en enero de 2024
Respuesta de Tatvam el 1 feb. 2024
Thank you for your rating.
4/10 Mediocre
Amy
Viajó con su pareja, Viajó por negocios
17 ene. 2024
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
Very disappointed in our stay. We picked this hotel because of the hot tub and it was shut down the week we were there. The girl at the desk offered a discount but at checkout it was a different person and the invoice did not reflect a discount. I have spoken with several people and they all have to "talk to the manager" and call me back which no one has. Cleaning of the room wasn't done until day 4 so we had to keep going to the lobby to get towels, coffee, toilet paper and kleenex. When the cleaning staff came the second time they took our collection of bottles to return that was clearly in a separate box/area in the middle of our stay. AND one night was insanely loud we had to call down at midnight to complain. Just overall a disappointment.
Amy
Se hospedó 7 noches en diciembre de 2023
Respuesta de Piran el 17 ene. 2024
Hi Amy,I appreciate your honest feedback, and I’m sorry we let you down.At Pomeroy Hotel, we pride ourselves on delivering a high level of quality both in service and comfort,and I apologize that we fell short of our standards when we didn't react quickly enough and didn'tfollow through in pricing. We have learned from our mistake, and we hope you’ll consider giving usanother chance. Thanks again for your feedback,
4/10 Mediocre
Cliente verificado
Viajó con su familia
8 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Sisters Weekend
The 1st night was awesome and had a good nights sleep.
It was the 2nd night there was a sports group of older teenage girls that slammed doors, yelled at each other down the hallway, and had no consideration for the other patrions staying at the hotel. This went on until 5am.
Cliente verificado
Se hospedó 2 noches en enero de 2024
Respuesta de Piran el 17 ene. 2024
Hi I appreciate your honest feedback, and I’m sorry we let you down.At Pomeroy Hotel, we pride ourselves on delivering a high level of quality both in service and comfort,and I apologize that we fell short of our standards when we didn't react quickly enough which caused inconvenience during your stay . We have learned from our mistake, and we hope you’ll consider giving usanother chance. Thanks again for your feedback,
10/10 Excelente
Paige
1 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The Pomeroy was a great hotel. The lounge area in the lobby was so cozy, the room was clean and modern and the breakfast was great.
Paige
Respuesta de Tanu el 12 feb. 2024
Hello Paige,Thank you for the great review. We believe in delivering the best experience for your stay. We are delighted that you enjoyed your stay with us. Isn't a complementary breakfast that good a reason good to visit us again?We look forward to hosting you again.
4/10 Mediocre
Edwin
22 dic. 2023
No le gustó: Limpieza, estado de la propiedad e instalaciones
Edwin
Se hospedó 2 noches en diciembre de 2023
Respuesta de Piran el 17 ene. 2024
Thank you for your rating
10/10 Excelente
Jimmy
18 dic. 2023
Jimmy
Se hospedó 1 noche en diciembre de 2023
Respuesta de Laura el 22 dic. 2023
Awesome rating, Jimmy! Thank you so much, and hopfully we will see you again soon!
10/10 Excelente
Eric
14 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Eric
Se hospedó 1 noche en diciembre de 2023
Respuesta de Laura el 16 dic. 2023
Thank you for the great rating, Erica!
2/10 Terrible
William
12 dic. 2023
William
Se hospedó 2 noches en diciembre de 2023
Respuesta de Piran el 17 ene. 2024
Hello William its sad that we did not meet your expectation for 5 out if 5 if you can please elaborate what went wrong we shall surely work to achieve the rest 4 points in your next stay with us.
8/10 Bueno
Cliente verificado
Viajó por negocios
8 dic. 2023
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Quick trip
Wishing the pool and hot tub was open! Underground parking was excellent. Location was convenient. Gurpreet’s excellent customer service made up for the facility maintenance. She was excellent.
Cliente verificado
Se hospedó 4 noches en diciembre de 2023
Respuesta de Laura el 16 dic. 2023
Thanks for your review! Hope you'll be back again and will be able to enjoy the hot tub.
8/10 Bueno
Cliente verificado
Viajó por negocios
2 dic. 2023
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Would be nice to have two working elevators. Have stayed a few times over the last couple months and it's always once elevator working
Cliente verificado
Se hospedó 5 noches en noviembre de 2023
Respuesta de Laura el 16 dic. 2023
Thank you for taking the time to give us a review. We apologize about the elevator situation. Unfortunately we are at the mercy of another company to receive the proper parts and labor to maintain it. Hope you will stay with us again in the new future.
10/10 Excelente
Amy
2 dic. 2023
Amy
Se hospedó 1 noche en diciembre de 2023
Respuesta de Laura el 22 dic. 2023
Thank you Amy!
10/10 Excelente
Neal
20 nov. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Neal
Se hospedó 2 noches en noviembre de 2023
Respuesta de Laura el 16 dic. 2023
Thank you, Neal! We're happy your enjoyed your stay!
4/10 Mediocre
Cliente verificado
Viajó con su familia
19 nov. 2023
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
For a new hotel. Super thing walls, so It was loud from people
In the hallway at all times of day and night. Mattress was uncomfortable. Shower rod was slightly off so the curtain wouldn’t stay closed.
Cliente verificado
Se hospedó 2 noches en noviembre de 2023
Respuesta de Laura el 16 dic. 2023
Thank you for your response to your recent stay at the Pomeroy! We will take your review into consideration and see where we can do better.
8/10 Bueno
Cindy
5 nov. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I like it is clean and most of staff is friendly. Complimentary breakfast is great
Cindy
Se hospedó 3 noches en noviembre de 2023
Respuesta de Laura el 18 nov. 2023
Thank you for your review Cindy. It is much appreciated and we hope you'll be back to stay with us again soon.
8/10 Bueno
Darren
Viajó por negocios
29 oct. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Pomeroy needs to secure a food & beverage establishment for one of the vacant ground level spaces. They should approach Brown's Social House or Cactus Club Cafe.
Darren
Se hospedó 2 noches en octubre de 2023
Respuesta de Piran el 30 oct. 2023
Thank you Darren, we should have one in a short time the management is working on it.
2/10 Terrible
Jasper newbury
25 oct. 2023
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Poor customer service and bad attitude towards others
Jasper newbury
Se hospedó 1 noche en octubre de 2023
Respuesta de Piran el 30 oct. 2023
Apologies Jasper, we do try hard to provide better customer service and ensure the team is trained well to achieve the same.
10/10 Excelente
Marilyn
24 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great service from all the staff. Love their coffee and they served great breakfast options.
Marilyn
Se hospedó 3 noches en octubre de 2023
Respuesta de Piran el 30 oct. 2023
Thank You Marilyn, for that feedback our team thrive hard to achieve such wonderful comments
10/10 Excelente
SACHEEN
19 oct. 2023
SACHEEN
Se hospedó 1 noche en octubre de 2023
Respuesta de Laura el 18 nov. 2023
We are so glad to see you enjoyed our property. Thank you for taking the time to give us a great rating!
10/10 Excelente
Lourence
15 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lourence
Se hospedó 2 noches en octubre de 2023
Respuesta de Laura el 18 nov. 2023
Thanks Lourence!
10/10 Excelente
Cherise
Viajó con su familia
10 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cherise
Se hospedó 3 noches en octubre de 2023
Respuesta de Laura el 12 oct. 2023
Thank you so much for that awesome rating Cherise!
10/10 Excelente
Margaret
Viajó con su pareja
10 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly staff and nice clean room.
Dining area was bright and roomy but glad we brought our own coffee.
Limited viewing movie /TV options but all in all a great stay.
Margaret
Se hospedó 3 noches en octubre de 2023
Respuesta de Laura el 12 oct. 2023
Thanks for taking the time to give us a review Margaret! Sorry you didn't enjoy our Starbucks keurig pods, but we are very glad to see you were able to enjoy stay over all!Take care and come back soon.
10/10 Excelente
connie
10 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent location
connie
Se hospedó 1 noche en octubre de 2023
Respuesta de Laura el 12 oct. 2023
Thanks Connie!
10/10 Excelente
Kristi-Anna
7 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Kristi-Anna
Se hospedó 1 noche en octubre de 2023
Respuesta de Piran el 30 oct. 2023
Thank you for your 5-star rating, Kristi
10/10 Excelente
SACHEEN
Viajó por negocios
29 sept. 2023
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Staff was very good and accommodating, breakfast was good and underground parking was good as well.
Rooms were well maintained, clean and hygienic.
SACHEEN
Se hospedó 6 noches en septiembre de 2023
Respuesta de Laura el 4 oct. 2023
Thank you, Sacheen, for your review. We are happy to see you enjoyed what we have to offer and took the time to give us a great rating. Hope you stay with us again soon, Sacheen.
2/10 Terrible
Rathe
Viajó por negocios
28 sept. 2023
Finding rooms in Fort McMurray was difficult. I booked and confirmed through Expedia and then got a call from the hotel telling me they had no rooms. Initially I was told I had to cancel which would have meant no refund.
Rathe
Se hospedó 1 noche en septiembre de 2023
Respuesta de Piran el 30 oct. 2023
We do apologies for the inconvenience Rathe, we ensure that such instance of overbooking does not impact any travelers who is looking to stay with us.