Cafetera/tetera

Opiniones sobre Pomeroy Hotel Fort McMurray

2.5 out of 5
Pomeroy Hotel Fort McMurray
10108 Manning Ave, Fort McMurray, AB

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 236 de 382 opiniones" "
Evaluación: 8 - Bueno. 86 de 382 opiniones" "
Evaluación: 6 - Aceptable. 23 de 382 opiniones" "
Evaluación: 4 - Mediocre. 17 de 382 opiniones" "
Evaluación: 2 - Terrible. 20 de 382 opiniones" "

9,4/10

Limpieza

9,0/10

Personal y atención

8,6/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Adam

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is a clean, quite and very beautiful place. Probably the best hotel in the area. Very fair price for the quality of the room and building facilities. Will be staying here again in the future when I need a room in fort mcmurray
Se hospedó 1 noche en mayo de 2024
Respuesta de John el 22 may. 2024
Hi Adam, thank you for taking a moment to give us an amazing review! We are glad to know that you enjoyed your stay with us. We look forward to hosting you again here at the Pomeroy. Thank you!

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was a great stay
Se hospedó 1 noche en mayo de 2024
Respuesta de Gurpreet el 21 may. 2024
Thank you Robert for taking the time to leave us a review. We are so glad to hear that you enjoyed your stay with us. We look forward to hosting you again at Pomeroy.Thanks again!!

6/10 Aceptable

Solomon

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024
Respuesta de Gurpreet el 20 may. 2024
Thank you Solomon for taking the time to provide us your feedback. If possible please let us know where should we improve to make your stay more satisfactory on your next visit.Thanks again.

6/10 Aceptable

Nena

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 3 noches en mayo de 2024
Respuesta de Gurpreet el 14 may. 2024
Hi Nena, thank you for the rating. If possible please let us know where we can improve to make your stay more satisfactory next time.Thanks again.

10/10 Excelente

Shauna

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
i liked that i could walk to places to eat from here, i could also walk to the store. Nice location, and clean
Se hospedó 1 noche en mayo de 2024
Respuesta de Tanu el 6 may. 2024
Hello Shawn,Thank you for your wonderful feedback. We are so glad to hear that you liked our location. We are delighted that you enjoyed your stay with us.We look forward to hosting you again on your next visit to the town.

10/10 Excelente

Sarah, Lethbridge

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en abril de 2024
Respuesta de Tanu el 4 may. 2024
Thank you so much Sarah for great rating. We look forward to hosting you again on your next visit to Fort McMurray.

10/10 Excelente

Jordon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Satisfactory
Se hospedó 3 noches en abril de 2024
Respuesta de John el 30 abr. 2024
Hello Jordon,Thank you for taking a moment to leave us a wonderful rating. We look forward to hosting you again on your next visit.

8/10 Bueno

Chantel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel is newer and is kept up really well. The beds could be a little more comfortable, but otherwise, the room is spacious and clean. It is also within walking distance to a couple good restaurants (Earls and BP's) which is ideal! The underground parking is also a great feature.
Se hospedó 1 noche en abril de 2024
Respuesta de Gurpreet el 21 abr. 2024
Thank You Chantel for your wonderful feedback. We are so glad to hear that you liked our location and enjoyed the amenities. We really appreciate it and look forward to hosting you again in near future.

10/10 Excelente

Ayo

Se hospedó 3 noches en abril de 2024
Respuesta de Tanu el 11 may. 2024
Thank you so much Ayo for great rating. We look forward to hosting you again on your next visit to Fort McMurray.

8/10 Bueno

Alisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Booked as there was a steam room but sadly it was under maintenance Otherwise was great hotel for price and comfy bed
Se hospedó 2 noches en abril de 2024
Respuesta de Gurpreet el 9 abr. 2024
Thank You so much Alisa for taking the time to provide your feedback. Unfortunately, our steam room was down but our team is working on it so it can be operational as soon as possible. We are glad to hear that you enjoyed other amenities.Thanks again.

10/10 Excelente

Yesim, Edmonton

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Serena the breakfast server was very pleasant friendly amd helllpful in the morning.
Se hospedó 2 noches en marzo de 2024
Respuesta de John el 26 mar. 2024
Hello Yesim, we are happy to know that you enjoyed your stay with us. Thank you for taking the time to leave us a review, we very much appreciate it! We look forward to hosting you again next time you are in town.

10/10 Excelente

Katelin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Gurpreet el 26 mar. 2024
Thank you so much Katelin for amazing rating. We look forward to welcome you again at Pomeroy.

10/10 Excelente

Krystal

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had a great stay, and will almost certainly stay again. I loved their fitness center and hot tub/steam room, staff were friendly and the complimentary breakfast was pretty good! The hotel wasn't super close to anything, but it was such a a lovely stay we didn't mind driving a few minutes to restaurants etc.
Se hospedó 2 noches en marzo de 2024
Respuesta de Tanu el 12 mar. 2024
Hello Krystal,Thank you for the great review. We believe in delivering the best experience for your stay. We are delighted that you enjoyed your stay with us, we believe in providing a mesmerizing experience for our guests.We look forward to hosting you again whenever you are in town.

4/10 Mediocre

Juliana

Se hospedó 2 noches en marzo de 2024
Respuesta de Tanu el 11 mar. 2024
Hi Juliana, Hi I appreciate your honest Rating, and I’m sorry we let you down. At Pomeroy Hotel, we pride ourselves on delivering a high level of quality both in service and comfort, I apologize that we fell short of our standards when which caused inconvenience during your stay. we hope you’ll consider giving us another chance so that we can get a chance to do better. Thanks again for your feedback.

10/10 Excelente

Craig

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Tanu el 8 mar. 2024
Thank you Craig for your rating!!

10/10 Excelente

Brian

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room I am was supposed to check into was by renovations they were doing . So they upgraded me for free to a suite in a quiete area of hotel
Se hospedó 1 noche en marzo de 2024
Respuesta de Tatvam el 3 mar. 2024
Hello Brian,Thank you for the great review. We believe in delivering the best experience for your stay. We are delighted that you enjoyed your stay with us, we believe in providing a mesmerizing experience for our guests. We look forward to hosting you again.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good staff fast friendly service
Se hospedó 1 noche en febrero de 2024
Respuesta de John el 23 feb. 2024
Hello, thank you for taking the time to leave us a review. We are glad to know you enjoyed your stay with us, and we look forward to welcoming you again here at the Pomeroy Hotel.

4/10 Mediocre

Caroline

Viajó por negocios
Le gustó: Servicios, estado de la propiedad e instalaciones
The hotel is clean and the rooms are dry spacious. I have stayed her before and had a very good experience. This time I arrived at 1:15pm and was advised that my room was ready, however if I checked in early there would be a $25 additional fee. As there is no reason for this additional fee, I will not be staying here again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Tanu el 20 feb. 2024
Hi Caroline,I appreciate your feedback, and I’m sorry we let you down. At Pomeroy Hotel, we pride ourselves on delivering a high level of quality both in service and comfort. I apologize that you felt like that and we understand how it feels.we hope you’ll consider giving us another chance so that we can get a chance to do better. Thanks again for your feedback.

10/10 Excelente

Alison

Se hospedó 2 noches en febrero de 2024
Respuesta de John el 20 mar. 2024
Thank you, Alison, for your rating.We look forward to having you here again at the Pomeroy Hotel Fort McMurray!

10/10 Excelente

Jonathan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Tanu el 16 feb. 2024
Thank you Jonathan for your rating!!

2/10 Terrible

Alyssa

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My room wasn't cleaned at all during my stay
Se hospedó 3 noches en febrero de 2024
Respuesta de Tanu el 12 feb. 2024
Hi Alyssa,Hi I appreciate your honest feedback, and I’m sorry we let you down. At Pomeroy Hotel, we pride ourselves on delivering a high level of quality both in service and comfort, I apologize that we fell short of our standards when we didn't react quickly enough which caused inconvenience during your stay .we hope you’ll consider giving us another chance so that we can get a chance to do better. Thanks again for your feedback.

10/10 Excelente

Rachael

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and safe security after hours
Se hospedó 2 noches en febrero de 2024
Respuesta de Tanu el 6 feb. 2024
Hello Rachael,Thank you for the great review. We believe in delivering the best experience for your stay We are delighted that you enjoyed your stay with us, we believe in providing a mesmerizing experience for our guests. We look forward to hosting you again.

10/10 Excelente

Timothy, Calgary

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great service, friendly staff. Underground parking and the free breakfast nice perks.
Se hospedó 1 noche en enero de 2024
Respuesta de Tatvam el 1 feb. 2024
Hello Timothy,Thank you for your review. We are delighted to know that you enjoyed your time with us and the breakfast. We look forward to hosting you again on your next visit.

10/10 Excelente

Patrick

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Always consistent place to stay. Love the breakfast.
Se hospedó 1 noche en enero de 2024
Respuesta de Tatvam el 1 feb. 2024
Hello Patrick,Thank you for the great review. We believe in delivering the best experience for your stay We are delighted that you enjoyed your stay with us.We look forward to see you again.

10/10 Excelente

Jennifer

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Tatvam el 1 feb. 2024
Thank you for your rating.

4/10 Mediocre

Amy

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
Very disappointed in our stay. We picked this hotel because of the hot tub and it was shut down the week we were there. The girl at the desk offered a discount but at checkout it was a different person and the invoice did not reflect a discount. I have spoken with several people and they all have to "talk to the manager" and call me back which no one has. Cleaning of the room wasn't done until day 4 so we had to keep going to the lobby to get towels, coffee, toilet paper and kleenex. When the cleaning staff came the second time they took our collection of bottles to return that was clearly in a separate box/area in the middle of our stay. AND one night was insanely loud we had to call down at midnight to complain. Just overall a disappointment.
Se hospedó 7 noches en diciembre de 2023
Respuesta de Piran el 17 ene. 2024
Hi Amy,I appreciate your honest feedback, and I’m sorry we let you down.At Pomeroy Hotel, we pride ourselves on delivering a high level of quality both in service and comfort,and I apologize that we fell short of our standards when we didn't react quickly enough and didn'tfollow through in pricing. We have learned from our mistake, and we hope you’ll consider giving usanother chance. Thanks again for your feedback,

4/10 Mediocre

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Sisters Weekend
The 1st night was awesome and had a good nights sleep. It was the 2nd night there was a sports group of older teenage girls that slammed doors, yelled at each other down the hallway, and had no consideration for the other patrions staying at the hotel. This went on until 5am.
Se hospedó 2 noches en enero de 2024
Respuesta de Piran el 17 ene. 2024
Hi I appreciate your honest feedback, and I’m sorry we let you down.At Pomeroy Hotel, we pride ourselves on delivering a high level of quality both in service and comfort,and I apologize that we fell short of our standards when we didn't react quickly enough which caused inconvenience during your stay . We have learned from our mistake, and we hope you’ll consider giving usanother chance. Thanks again for your feedback,

10/10 Excelente

Paige

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The Pomeroy was a great hotel. The lounge area in the lobby was so cozy, the room was clean and modern and the breakfast was great.
Respuesta de Tanu el 12 feb. 2024
Hello Paige,Thank you for the great review. We believe in delivering the best experience for your stay. We are delighted that you enjoyed your stay with us. Isn't a complementary breakfast that good a reason good to visit us again?We look forward to hosting you again.

4/10 Mediocre

Edwin

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Piran el 17 ene. 2024
Thank you for your rating

10/10 Excelente

Jimmy

Se hospedó 1 noche en diciembre de 2023
Respuesta de Laura el 22 dic. 2023
Awesome rating, Jimmy! Thank you so much, and hopfully we will see you again soon!

10/10 Excelente

Eric

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Laura el 16 dic. 2023
Thank you for the great rating, Erica!

2/10 Terrible

William

Se hospedó 2 noches en diciembre de 2023
Respuesta de Piran el 17 ene. 2024
Hello William its sad that we did not meet your expectation for 5 out if 5 if you can please elaborate what went wrong we shall surely work to achieve the rest 4 points in your next stay with us.

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Quick trip
Wishing the pool and hot tub was open! Underground parking was excellent. Location was convenient. Gurpreet’s excellent customer service made up for the facility maintenance. She was excellent.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Laura el 16 dic. 2023
Thanks for your review! Hope you'll be back again and will be able to enjoy the hot tub.

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Would be nice to have two working elevators. Have stayed a few times over the last couple months and it's always once elevator working
Se hospedó 5 noches en noviembre de 2023
Respuesta de Laura el 16 dic. 2023
Thank you for taking the time to give us a review. We apologize about the elevator situation. Unfortunately we are at the mercy of another company to receive the proper parts and labor to maintain it. Hope you will stay with us again in the new future.

10/10 Excelente

Amy

Se hospedó 1 noche en diciembre de 2023
Respuesta de Laura el 22 dic. 2023
Thank you Amy!

10/10 Excelente

Neal

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2023
Respuesta de Laura el 16 dic. 2023
Thank you, Neal! We're happy your enjoyed your stay!

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
For a new hotel. Super thing walls, so It was loud from people In the hallway at all times of day and night. Mattress was uncomfortable. Shower rod was slightly off so the curtain wouldn’t stay closed.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Laura el 16 dic. 2023
Thank you for your response to your recent stay at the Pomeroy! We will take your review into consideration and see where we can do better.

8/10 Bueno

Cindy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I like it is clean and most of staff is friendly. Complimentary breakfast is great
Se hospedó 3 noches en noviembre de 2023
Respuesta de Laura el 18 nov. 2023
Thank you for your review Cindy. It is much appreciated and we hope you'll be back to stay with us again soon.

8/10 Bueno

Darren

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Pomeroy needs to secure a food & beverage establishment for one of the vacant ground level spaces. They should approach Brown's Social House or Cactus Club Cafe.
Se hospedó 2 noches en octubre de 2023
Respuesta de Piran el 30 oct. 2023
Thank you Darren, we should have one in a short time the management is working on it.

2/10 Terrible

Jasper newbury

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Poor customer service and bad attitude towards others
Se hospedó 1 noche en octubre de 2023
Respuesta de Piran el 30 oct. 2023
Apologies Jasper, we do try hard to provide better customer service and ensure the team is trained well to achieve the same.

10/10 Excelente

Marilyn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great service from all the staff. Love their coffee and they served great breakfast options.
Se hospedó 3 noches en octubre de 2023
Respuesta de Piran el 30 oct. 2023
Thank You Marilyn, for that feedback our team thrive hard to achieve such wonderful comments

10/10 Excelente

SACHEEN

Se hospedó 1 noche en octubre de 2023
Respuesta de Laura el 18 nov. 2023
We are so glad to see you enjoyed our property. Thank you for taking the time to give us a great rating!

10/10 Excelente

Lourence

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Laura el 18 nov. 2023
Thanks Lourence!

10/10 Excelente

Cherise

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en octubre de 2023
Respuesta de Laura el 12 oct. 2023
Thank you so much for that awesome rating Cherise!

10/10 Excelente

Margaret

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly staff and nice clean room. Dining area was bright and roomy but glad we brought our own coffee. Limited viewing movie /TV options but all in all a great stay.
Se hospedó 3 noches en octubre de 2023
Respuesta de Laura el 12 oct. 2023
Thanks for taking the time to give us a review Margaret! Sorry you didn't enjoy our Starbucks keurig pods, but we are very glad to see you were able to enjoy stay over all!Take care and come back soon.

10/10 Excelente

connie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent location
Se hospedó 1 noche en octubre de 2023
Respuesta de Laura el 12 oct. 2023
Thanks Connie!

10/10 Excelente

Kristi-Anna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Piran el 30 oct. 2023
Thank you for your 5-star rating, Kristi

10/10 Excelente

SACHEEN

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Staff was very good and accommodating, breakfast was good and underground parking was good as well. Rooms were well maintained, clean and hygienic.
Se hospedó 6 noches en septiembre de 2023
Respuesta de Laura el 4 oct. 2023
Thank you, Sacheen, for your review. We are happy to see you enjoyed what we have to offer and took the time to give us a great rating. Hope you stay with us again soon, Sacheen.

2/10 Terrible

Rathe

Viajó por negocios
Finding rooms in Fort McMurray was difficult. I booked and confirmed through Expedia and then got a call from the hotel telling me they had no rooms. Initially I was told I had to cancel which would have meant no refund.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Piran el 30 oct. 2023
We do apologies for the inconvenience Rathe, we ensure that such instance of overbooking does not impact any travelers who is looking to stay with us.

10/10 Excelente

Derek

Se hospedó 1 noche en septiembre de 2023
Respuesta de Piran el 30 oct. 2023
Thank you Derek for the 5 star rating