Thank you so much for the 10 out of 10!!! We are so pleased that you enjoyed your stay with us! Please think of us the next time you come to South Florida!!

Thank you for the 5 star rating!!!

We hate that you left with a negative view of this magnitude. If you would like to discuss the issues you had, please contact me at 954-312-2000. - Michelle, Front Desk Supervisor

Thank you for the 10 out of 10!

Thank you for the five star rating!!

Good morning! It looks like you left with a negative view of our resort. Please reach out if you would like to discuss the issues you had. Thank you and have a great day!

Thank you for taking the time to rate us!

Thank you for the five start review!!

Thank you for the high rating!

Good afternoon Mr. Alberto! Thank you so much for staying with us and for the wonderful review. We absolutely adore our Natalia. She has exceptional customer service skills and is an extremely valued employee. Please come back to visit us. Have a wonderful day and Happy Holidays!!

Thank you for the feedback and for staying with us. Hope you will come visit us again soon!

Greetings, Thank you for taking the time to review our property. I am terribly sorry for the issues you encountered while staying with us. It is not indicative of the level of service we strive to achieve here. If you would like to reach out to me at the hotel to discuss the stay further, it would be my pleasure to assist. Thank you again for staying with us. -John M.

Thank you for your feedback concluding your stay with us! We are glad to hear you enjoyed our hotel. I am very sorry about the beach stairs. I can assure you we are addressing these issues immediately. We much look forward to welcoming you back soon! Sincerely, John Markos Director of Rooms

Thank you for your review!

Muchas Gracias de parte del los empleados del Resort! Esperamos que vualvas a visitarnos.

Thank you for sharing your experience with us. We apologize about the limited housekeeping service during your stay. We have initiated full daily cleaning for occupied rooms at guest's request.

Hi Wendy, we deeply apologize for the multiple issues you encountered during your stay. Please accept our apologies for the issues you experienced with the faulty air conditioner in your room despite multiple attempts to address the issue with our staff. We also regret the miscommunication and lack of assistance regarding your room service order, and we understand the frustration this caused. Your feedback is invaluable, and we'll address these issues with our team to prevent similar incidents from occurring in the future. We hope to have the opportunity to welcome you back for a much-improved experience.

Hi Fernando, your feedback is important to us. Please accept our apologies for the frustration you experienced with your room and our service. We hope to make it up to you at a future visit.

Hi Agata, we appreciate you staying with us and leaving a review. We’re glad you enjoyed your time with us, and we hope you’ll consider us again for your future travels.

Hi Charles, we're sorry that you were disappointed in your stay. Most of our locations don't have a traditional front desk and most information and services can be found using our app. We realize this may not be suitable for everyone and we apologize if anything was unclear. Should you decide to give us another chance, we'd love to the opportunity to host you again at another one of our locations.