4/10 Mediocre
Soraida F.
2 oct. 2025
Unpleasant. Traumatized. Cannot recommend. My 3 sisters and i rented this place for a long weekend. We picked the place for the pool and the hot tub. When we arrived the hot tub and the pool heater were off line. We contacted the phone number provided, i was told its only for emergency, but that they would contact the host. No response2 days later, ( 3 emails and a phone call )We recieved this response “Thanks for letting us know” nothing elseBasically: we do not careThe following day ( 3 days later) we recieved this message “ a kind reminder” with instructions on how to turn on the tablet Insinuating that we are too stupid to figure out the instructions Insulting reallyThe problem was the whole system was off lineAnd remained off line for our entire stay. We were not able to heat the pool or use the hot tub. The whole time we were thereThe pictures of the pool and the hot tub are just to bait you into renting the home. They are only for show. They do not want the guest ussing the pool or the hot tub. If that wasn’t bad enough. The place is infested with roaches ( or as florida preffers to call them palmetto bugs)One of my sisters was so traumatized ( unable to sleep) because of the roaches. That she left, and went home. We killed 7 roaches. They run the place. I am sure there are many more. Perhaps they should invest in some extermination services. Not what we expected when we saw the pictures on line.I did reach out to host. No response
Soraida F.
Se hospedó 4 noches en septiembre de 2025
