Querida Jannette,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios sobre su reciente estadía en HOMETOWNE STUDIOS FORT LAUDERDALE en cuanto a limpieza y área segura. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por tus amables palabras. Al personal y a mí nos encantaría brindarle otra estadía cómoda en el futuro.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

Dear Eduardo,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Fort Lauderdale. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied that there was no rooms upon arrival, prompting your 1/5 score. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. In regards to your refund, please fell free to reach out to the front desk directly for more information. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

Thank you for your review, Milton. Myself and the staff at the HomeTowne Studios by Red Roof Fort Lauderdale strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In order to understand what prompted your score, please consider adding comments to your review in the future to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you re in the area.Sincerely,RediResponse Specialist

Hello Chejo,Thank you for being our guest here at our HomeTowne Studios Fort Lauderdale. We are disappointed to see your 2/5 score and to know the issue you've mentioned regarding your deposit. Please know that it usually takes 7-14 business days for your deposit to be reflected in your account. Should you not see your deposit reflecting please feel free to contact our front desk for further details. Thank you for sharing your concerns and I hope you will have a better experience in our future travels.Very truly yours,Red Roof Management

Thank you for taking a moment to leave a review, Jeny. The staff and I at the HomeTowne Studios by Red Roof Fort Lauderdale were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRediResponse Specialist

Hola Maria,Le agradezco que comparta sus comentarios después de su estadía en HOMETOWNE STUDIOS PHOENIX - WEST. Me entristeció leer que su estadía no cumplió con sus expectativas debido a los insectos y la molestia de otros huéspedes que destacó. Tenga en cuenta que trabajamos con una empresa de control de plagas que trata regularmente la propiedad en busca de plagas como es estándar en la industria. He notificado a la propiedad de sus comentarios para que puedan trabajar con los especialistas para garantizar que todo esté como debe estar.En su próxima estadía, si tiene algún problema mientras está con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y asegurarnos de que se sienta cómodo. En Red Roof, nuestra intención es tener su confianza en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro invitado y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Atentamente,RecordoEspecialista en redirección

THANK YOU FOR YOUR RESPONSE

Hola leonardo,Gracias por elegir nuestro hotel HomeTowne Studios Fort Lauderdale y compartir sus comentarios. Me alegra saber que tuvo una gran experiencia y que le encantó el desayuno, lo que le llevó a obtener una puntuación de 4/5. Siempre nos gusta escuchar acerca de las experiencias positivas que nuestros huéspedes tienen en nuestros hoteles. Los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro equipo de Red Roof mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por tus amables palabras. Al personal y a mí nos encantaría brindarle otra estadía cómoda en el futuro.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Thank you for your response

Thank you for your feedback

Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS FORT LAUDERDALE. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Tarek Khan GM Red Roof Inn - GM

Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS FORT LAUDERDALE. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Tarek Khan GM Red Roof Inn - GM

Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS FORT LAUDERDALE. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience.

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

We apologize that we did not measure up to your standards. Your concrns and commens will be addressed. Thank you for your feedback.

We apologize for your unpleasant experience. We are working to alleviate these issues. We thank you for your feedback.

Thank you for your feedback. We appreciate it and hope to have the pleasure of servicing you again in the near future.

Thank you for your feedback

We apologize. However, our office is only open until 11pm. If a reservation is made after that time there is no way to confirm. Our Security is not trained to do any front office duties.

We will be addressing your concerns directly

Thank you for taking your time to give us feedback.

Thank you for your feedback.

Thank you for your feedback.

Thank you for your feedback, please accept my apology for your unpleasant stay we will be addressing your concerns.

Thank you for taking the time to complete our guest survey. I do apologize for the the inconvenience and I really appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS FORT LAUDERDALE. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,

We appreciate you taking the time to provide us with such a detailed review of your stay. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our staff and will be used as a training opportunity. Please email us with a point of contact so I can discuss your concerns personally. Sincerely, Management

Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS FORT LAUDERDALE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience caused. I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours, i1036@hometownestudios.com General Manager Red Roof Inn - HOMETOWNE STUDIOS FORT LAUDERDALE

Thank you for your candid feedback. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss the matter with me personally

We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a point of contact so I can discuss your concerns personally.

Hello, We apologies for any inconvenience caused and sincerely appreciate your honest feedback. Best regards, Kevin

Thank you for taking a moment to leave a review, Shbameza. The staff and I at the HomeTowne Studios by Red Roof Fort Lauderdale appreciate your 5/5 score following your stay. I am thrilled that your stay was wonderful. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for sharing your feedback with us, Margaret. The team at the HomeTowne Studios by Red Roof Fort Lauderdale was pleased to know that you were fond of our helpful front desk staff. You also stated that our property was average, which may be taken into account as we aim to make improvements. Once again, we would like to extend our thanks for your feedback. It would be our pleasure to provide you with more stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist