The instructions for the check in process was VERY bad! Our friends checked in before us. They arrive late (in the dark) the door with the unit number on it and key pad was not the door they needed to enter or where the key pad they need to use was located. There was a second door to the left behind the stairs IN THE DARK! Our friends decided to put their luggage under / behind the stairs and get a hotel room when they accidently saw the second door. They were SCARED to say the least.
The Hot water only stays Hot for a few minutes and turns to warm and stays there. So if your looking for a hot shower, you better do it in less than 1 minute. I sent an email to management about this, gave them my guests phone number and asked them to call. OUR FRIENDS NEVER received a call!
Their instructions about check out was obviously copied from someone else and needs to be seriously updated. For example, they talk about putting the remotes to fans back on the wall holder. However, there was NO fan anywhere in our unit.
The second bedroom only has 1 lamp in it and it does not work with the light switch, so good luck if you arrive late when it is dark.
As a VRBO host myself, I would never rent in this condition and I always respond / talk to my tenants ASAP when needed.
This unit is getting a 3 star only because of the location.