Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 193 de 1000 opiniones" "
10 - Excelente
193
Evaluación: 8 - Bueno. 152 de 1000 opiniones" "
8 - Bueno
152
Evaluación: 6 - Aceptable. 165 de 1000 opiniones" "
6 - Aceptable
165
Evaluación: 4 - Mediocre. 164 de 1000 opiniones" "
4 - Mediocre
164
Evaluación: 2 - Terrible. 326 de 1000 opiniones" "
2 - Terrible
326
5,8/10
Limpieza
6,6/10
Personal y atención
5,0/10
Servicios
5,6/10
Estado de la propiedad e instalaciones
4,6/10
Cuidado del medio ambiente
Opiniones
2/10 Terrible
Yovani, Hampton
Viajó con su familia
15 abr. 2024
Roaches all over the place,keys don’t work
Yovani
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 16 abr. 2024
Dear Yovani, We appreciate you taking the time to share your review. While we strive to provide a pest-free environment for our guests, it is disappointing to learn that this was not your experience. We will share your concerns with our pest-control provider to ensure such instances are not repeated. Further, regarding the issue with the room key, we apologize for any inconvenience caused. Please rest assured we will address this with our maintenance team to ensure a more seamless experience for future guests. We hope these isolated instances will not deter you from choosing us again in the future, and we welcome the opportunity to show you the flawless stay you deserve,Sincerely,Hotel Management
2/10 Terrible
Cristian
Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
29 feb. 2024
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property is very dirty, full of cockroaches, poor customer service, walls in poor condition, malfunctioning lights, waste of water, unpleasant experience. The best and most pleasant thing to deal with is Expedia.
Cristian
Respuesta de Hotel Management el 1 mar. 2024
Dear Cristian, Thank you for being our guest. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
2/10 Terrible
Carlos, Coyoacan
Viajó con su familia y niños pequeños
30 dic. 2023
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Mala actitud. Groseros.
Carlos
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management el 31 dic. 2023
Dear Carlos, Thank you for taking the time to review our hotel. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely, Hotel Management
2/10 Terrible
angelica maria
19 feb. 2022
No le gustó: Servicios
angelica maria
Se hospedó 1 noche en febrero de 2022
8/10 Bueno
Aileana
23 ago. 2021
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Aileana
Se hospedó 1 noche en agosto de 2021
4/10 Mediocre
Betzaida
Viajó con su familia
6 feb. 2020
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy mala la atencion
Betzaida
Se hospedó 1 noche en enero de 2020
Respuesta de Hotel Management el 7 feb. 2020
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit.
Sincerely,
Hotel Management
6/10 Aceptable
HORACIOURENAGAR
Viajó con su familia
23 ene. 2020
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel liked us, but i didnt receive the 2 rooms that I paid with 2 bed each.
When I was in check in they assign me 2 rooms withe one bed. That didn't like me.
I stayed only one night, and in the morning at 6:30 - 7: 00 am a dude start cuttig the grass in front both rooms it was very annoynig
HORACIOURENAGAR
Se hospedó 1 noche en enero de 2020
Respuesta de Hotel Management el 24 ene. 2020
Thank you for the feedback. We apologize that there was a not providing the specific room type you booked. It is never our intention to disappoint you. Please accept our apology that we did not fully meet your needs and expectations. We also regret the inconvenience you had due to noise. We hope you will reconsider a return visit and let us make it up to you.
Sincerely,
Hotel Management
2/10 Terrible
Cliente verificado
Viajó con su familia y niños pequeños, Viajó con su familia
8 dic. 2019
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
completely fake hotel.
tio small rooms, no coffee, lot of warnings, suuper expensive and No Breakfast ?
soap just one in a Two beds rooms ? .. why wait the guest to come down to ask for more ?.
be honest to yourself.. this is a fucking disgust place for fox and their sexual services to inmoral gentleman.. Do not fit thia hotel to ty hat disgusting unmoral market
Cliente verificado
Se hospedó 3 noches en diciembre de 2019
Respuesta de Hotel Management el 10 dic. 2019
We are sorry you were not happy with the overall size of your room and regret knowing you found our prices to be expensive. It was disappointing to know you were not able to take advantage of our breakfast offerings, and we have asked our team to find out what went wrong and ensure this does not repeat. Our hotel is designed for guests who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Our guests often bring their items, but toiletries and other things, but these are also available upon request at the front desk. Please re-evaluate us on your next visit as we hope to regain your confidence in our hotel.
Sincerely,
Hotel Management
10/10 Excelente
Paola
18 ago. 2019
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Limpieza
Paola
Se hospedó 2 noches en agosto de 2019
4/10 Mediocre
Cliente verificado
Viajó por negocios, Viajó en grupo
26 jul. 2019
No le gustó: Personal y atención, servicios
EL SERVICIO DE LOS EMPLEADOS, EL HOTEL LUCE MUY VIEJO.
Cliente verificado
Se hospedó 1 noche en julio de 2019
Respuesta de Hotel Management el 26 jul. 2019
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future.
Sincerely,
Hotel Management
2/10 Terrible
Cliente verificado
Viajó con su pareja
24 jul. 2019
No le gustó: Personal y atención
Fatal la atencion de su personal. Ofrecen cocina y en la habitacion no hay nada de utensilios ducen que debe pedirse y nunca lo llevaron a la habitacion. No tiene secadir de pelo. El desayuno un engaño. Y el persinal fatal en el trato.
Cliente verificado
Se hospedó 4 noches en julio de 2019
Respuesta de Hotel Management el 25 jul. 2019
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soon.
Sincerely,
Hotel Management
8/10 Bueno
Cliente verificado
Viajó con su pareja
26 may. 2019
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Tiene buen espacio y está bien equipada por un buen precio, solo que en mi caso el internet nunca funciono.
Cliente verificado
Se hospedó 2 noches en mayo de 2019
Respuesta de Hotel Management el 27 may. 2019
Much gratitude for taking the time to review your stay at Extended Stay America. We are glad to know you enjoyed our well-equipped kitchen and that you were happy with the value we offer. We appreciate your feedback and look forward to your next visit!
Sincerely,
Hotel Management
8/10 Bueno
Cliente verificado
Viajó con su familia
22 may. 2019
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Estaba bien para el precio, tenía cocina y la habitación de bien tamaño, no hacen limpieza diaria x lo que hay que pedir todo en el lobby
Cliente verificado
Se hospedó 1 noche en mayo de 2019
Respuesta de Hotel Management el 23 may. 2019
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and liked your well-equipped, spacious suite. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. On behalf of everyone here, we invite you to revisit us.
Sincerely,
Hotel Management
6/10 Aceptable
Adrian
25 feb. 2019
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
El servicio puede mejorar
Creo que en la parte de atención tienen que mejorar mucho.
Adrian
Se hospedó 2 noches en febrero de 2019
Respuesta de Hotel Management el 26 feb. 2019
Adrian, thank you for the feedback about your visit to our hotel. Although you had a pleasant stay with us, we apologize for falling short with regard to the service provided by one of our staff members. Your feedback will be used to improve our performance going ahead. We hope to host you in the future.
Sincerely,
Hotel Management
10/10 Excelente
Cliente verificado
18 sept. 2018
Cliente verificado
Se hospedó 3 noches en septiembre de 2018
Respuesta de Hotel Management el 19 sept. 2018
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America.
Sincerely,
Hotel Management
2/10 Terrible
Alexis, Miami
8 jun. 2018
No le gustó: Limpieza, estado de la propiedad e instalaciones
Cucarachas
Ese hotel tiene una invasión de cucarachas terrible no me quise ni bañar porque me dio asco
Alexis
Se hospedó 1 noche en junio de 2018
Respuesta de Hotel Management el 11 jun. 2018
Alexis, thank you for your review. We apologize that your experience was tainted by what you discovered in your guest suite. We have already followed up with the Head of Housekeeping to evaluate and modify our treatment program to prevent future uninvited guests such as this. We hope to have another chance to host your lodging needs, and have you enjoy our accommodations the way you should have during this visit.
Sincerely,
Hotel Management
6/10 Aceptable
Marco
31 mar. 2018
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Marco
Respuesta de Hotel Management el 1 abr. 2018
Marco, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future.
Sincerely,
Hotel Management
8/10 Bueno
Adrian
6 mar. 2018
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Valor por el precio justo
La habitacion muy bien, pueden mejorar en la limpieza de las áreas comunes.
Adrian
Se hospedó 2 noches en febrero de 2018
Respuesta de Hotel Management el 6 mar. 2018
Thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was comfortable and that you liked the good value we offer. We have taken a note of your observation. It was a pleasure having you here, and we hope to see you again soon.
Sincerely,
Hotel Management
2/10 Terrible
Cliente verificado
19 abr. 2017
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel sucio y anticuado
Este hotel es anticuado, sucio y el servicio deja mucho que desear.
La habitación no tenía televisión y las sabanas estaban muy sucias.
Cliente verificado
Respuesta de General Manager el 21 abr. 2017
Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. I encourage you to try us again in the near future. I am confident you will enjoy a better stay.
Sincerely,
General Manager
4/10 Mediocre
CArlos, Galapagos Islands
21 dic. 2016
Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Limpieza, estado de la propiedad e instalaciones
la limpieza deja mucho que desear
estuve primero en uno de ellos y me cambie a otro pensando que era mejor, pero era igual. esta claro que no es un hotel, sino un pequeño departamento para largas estadías.
El desayuno que publicitan en expedia es mentira. Solo un café malo que te sirven de un termo y un cupcake... es es todo.... puedes retirar hasta las 9h30 e irte a comer sentado afuera en la vereda o donde te plaza, porque se sirve en la recepción.
CArlos
Respuesta de Manager el 23 dic. 2016
Thank you for choosing our hotel for your recent lodging needs. It is certainly disappointing to hear about your experience as we truly take pride in our guest service efforts. We have shared your comments with our entire staff to ensure our focus remains on exceptional service. We hope you will give us another chance to welcome you back soon. The entire team would love for you to experience our hotel the way you should have on this visit. Thanks again for being our guest and sharing your feedback.
Sincerely,
General Manager
6/10 Aceptable
Kattia, Costa Rica
17 mar. 2016
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Limpieza
Viaje de compras
En general estuvo bien ; excepto por el desayuno que se debe recoger en el lobby. No hay espacio para tomar el mismo.
Estuve 3 días y no me limpiaron la habitación.
Kattia
2/10 Terrible
Maurice
7 may. 2024
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
My room was flooded.
Maurice
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 8 may. 2024
Dear Maurice, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with your room. Ensuring the comfort and satisfaction of our guests is our top priority, and we regret that we did not meet your expectations in this instance. Rest assured, we are investigating the cause of the flooding and taking immediate steps to rectify the situation. Your feedback is valuable to us as we continuously strive to improve our facilities and services. We appreciate your patronage and look forward to welcoming you back for a much improved stay in the future.Sincerely,Hotel Management
10/10 Excelente
Shawntia
Viajó con su familia y niños pequeños
7 may. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very convenient I cooked every night there felt like home thanks to the kitchen
Shawntia
Se hospedó 3 noches en mayo de 2024
Respuesta de Hotel Management el 8 may. 2024
Dear Shawntia, Thank you for sharing your positive experience with us at Extended Stay America. We're delighted to hear that you found our hotel convenient and that our kitchen facilities made you feel at home. Providing a comfortable and homely environment for our guests is our priority, and we're glad we could meet your expectations. Your feedback motivates us to continue providing excellent service. We appreciate your patronage and look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Management
6/10 Aceptable
Jorge
Viajó con su pareja, Viajó por negocios
23 abr. 2024
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Only for economic emergency cases
I will pay a little more for more
Jorge
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Management el 23 abr. 2024
Dear Jorge, Thank you for choosing us and taking the time to leave a review. We are glad that you enjoyed your overall visit. However, we want to exceed each of your expectations every time you stay with us, so please accept our apologies if you had any concerns during your visit. Thank you again for choosing us, and we hope to welcome you back for a much-enhanced experience.Sincerely,Hotel Management
6/10 Aceptable
Vanessa Nyree
20 abr. 2024
Le gustó: Limpieza
Vanessa Nyree
Se hospedó 1 noche en abril de 2024
2/10 Terrible
Evelyn
Viajó con su familia
19 abr. 2024
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Did not like because it was not safe to be not good appearance. Had to cancel did not stay
Evelyn
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Management el 21 abr. 2024
Dear Evelyn, We're genuinely sorry to hear about your disappointment, even before experiencing our hotel firsthand. Our team strives to offer a secure and welcoming environment for all our guests. It's unfortunate that we missed the opportunity to welcome you and perhaps alter your perceptions by providing the high standard of hospitality to which we're committed. It's important to us that our future guests know that we're dedicated to making every stay special, drawing on the positive experiences many have shared about their time with us. We wish you all the best in your travels and hope that one day, we'll have the chance to welcome you, allowing you to personally experience the care and dedication we extend to our guests. Sincerely,Hotel Management
2/10 Terrible
Anh
18 abr. 2024
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Not clean and dirty
Anh
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel management el 19 abr. 2024
Dear Anh, We sincerely apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is paramount to us, and we regret that we fell short of your expectations. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure improvements are made. We strive to uphold high standards of cleanliness and guest satisfaction, and we appreciate you bringing this to our attention. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely,Hotel Management
4/10 Mediocre
Tina
Viajó con su familia
16 abr. 2024
The room wasn’t securely locked when my son arrived and it smelled of smoke (weed). He didn’t complain because he was too tired from traveling.
Tina
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 16 abr. 2024
Dear Tina, We're sorry to read that your son's experience with us was anything other than the pleasant stay we strive to deliver. Providing a secure and smoke-free environment is our top priority, and we sincerely apologize for any inconvenience caused. We appreciate you bringing the smoke and security concerns to our attention. Rest assured, we'll address these issues with the respective teams for further review and improvement. Your feedback is invaluable to us as we strive to enhance our guests' experiences. We hope to have the opportunity to regain your confidence in our hotel and hope you will consider choosing us again in the future.Sincerely,Hotel Management
10/10 Excelente
O??????
16 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good
O??????
Se hospedó 1 noche en abril de 2024
8/10 Bueno
Paul
12 abr. 2024
Needs updating
Paul
Se hospedó 7 noches en abril de 2024
Respuesta de Hotel Management el 13 abr. 2024
Dear Paul, Thank you for staying at Extended Stay America and sharing your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your stay. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. It was our pleasure to host you, and we look forward to seeing you soon.Sincerely,Hotel Management
6/10 Aceptable
Linda
Viajó con su familia
1 abr. 2024
They need to clean better both rooms and property
Linda
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management el 2 abr. 2024
Dear Linda, Thank you for reviewing our hotel. It is nice that you had a satisfactory stay. We appreciate you pointing out specific items you loved and areas where we can improve. In response to your review, we shall work on the places you mentioned and improve our guest experience. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management
2/10 Terrible
Neneh
Viajó por negocios
29 mar. 2024
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Everything!! The hotel is dirty, noisy, unsafe. Do not stay here. 0⭐️
Neneh
Se hospedó 7 noches en marzo de 2024
Respuesta de Hotel Management el 30 mar. 2024
Dear Neneh, Thank you for sharing your feedback with us. We apologize for the cleanliness, noise, and safety issues you experienced during your stay, as these do not align with our standards. We'll address these concerns promptly with our teams. Your comfort and safety are paramount, and we regret any inconvenience. Your feedback is invaluable, and we'll work diligently to improve. We hope to serve you better the next time you are in Tamarac. Sincerely,Hotel Management
8/10 Bueno
Edwin
26 mar. 2024
Edwin
Se hospedó 1 noche en marzo de 2024
2/10 Terrible
Connie
24 mar. 2024
Connie
Se hospedó 1 noche en marzo de 2024
2/10 Terrible
Neneh
23 mar. 2024
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Neneh
Se hospedó 7 noches en marzo de 2024
8/10 Bueno
Marc Edouard
22 mar. 2024
Le gustó: Limpieza
It was fast
Marc Edouard
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management el 23 mar. 2024
Dear Marc Edouard, We're honored to be your home away from home and glad to have you as our guests at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services by our associates. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks. Sincerely,Hotel Management
2/10 Terrible
Luiz
Viajó con su familia, Viajó con mascotas
21 mar. 2024
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Worst experience ever, between small cockroaches everywhere, stinky smell in the room, wet carpet, and guetto neighborhood, AVOID THIS HOTEL !!
Luiz
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management el 21 mar. 2024
Dear Luiz, Thank you for choosing us and for sharing your feedback. We sincerely apologize for the unsatisfactory experience with the odor, cleanliness issues, and the area not meeting your expectations. Your comfort and cleanliness are our top priorities, and we regret that we fell short of meeting your expectations. Rest assured, strictly follow the implemented additional pest control measures to address the issues you encounter. Please accept our apologies for any inconvenience caused. We appreciate your feedback as it helps us improve. We hope to provide you with a much better experience in the future.Sincerely,Hotel Management
4/10 Mediocre
kenneth
Viajó con su pareja
18 mar. 2024
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The property was dirty and unkept. Garbage was left a guest's doors and under stairwell for multiple days before being collected.
Had to kill 2 roaches in my room and the floor was very dirty.
kenneth
Se hospedó 4 noches en marzo de 2024
Respuesta de Hotel Management el 19 mar. 2024
Dear Kenneth, We apologize for the unsatisfactory conditions you encountered during your stay. Maintaining a clean and comfortable environment is a top priority, and we regret falling short of this standard. Rest assured, we take cleanliness and pest control seriously, and measures will be reinforced to ensure a pest-free environment. Your feedback is invaluable, and we appreciate your patience. We hope to provide you with a much-improved experience on your next visit. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
2/10 Terrible
Socrates
17 mar. 2024
No le gustó: Limpieza, estado de la propiedad e instalaciones
I’ll never go there again. That's the worst hotel I have visited
Socrates
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management el 19 mar. 2024
Dear Socrates, We're truly sorry to hear about your disappointing experience. Your satisfaction is important to us, and we regret that we failed to meet your expectations during your stay. We apologize for any inconvenience or discomfort you may have encountered. Your feedback is invaluable, and we will use it to address areas of improvement. We hope you'll reconsider and give us another chance to provide you with the exceptional stay you deserve. Thank you for bringing your concerns to our attention.Sincerely,Hotel Management
10/10 Excelente
Shauna
17 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Customer Service Was Friendly and Great
Shauna
Se hospedó 3 noches en marzo de 2024
4/10 Mediocre
Norley
8 mar. 2024
Norley
Se hospedó 1 noche en marzo de 2024
2/10 Terrible
Monica
Viajó con su pareja
3 mar. 2024
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The rooms are very dirty. I had to put shoes on. My feet got black after being barefoot in the room. Only because i had ro take a showr i used shoes because my bath tub was gross and tiles had molding. The TV did not work.
I would have cancelled my reservation but couldn't find another room near that area in short notice
Monica
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management el 4 mar. 2024
Dear Monica, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We are working with our housekeeping managers to prevent this from happening again. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you.Sincerely,Hotel Management
10/10 Excelente
Reyunna
1 mar. 2024
Reyunna
Se hospedó 1 noche en febrero de 2024
2/10 Terrible
Rochener, Carol City
Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia, Viajó con mascotas, Viajó en grupo
29 feb. 2024
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Never again
Rochener
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management el 1 mar. 2024
Dear Rochener, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
6/10 Aceptable
Nancy Ochoa Del
Viajó con su pareja
27 feb. 2024
No le gustó: Estado de la propiedad e instalaciones
Bathroom lock broken. Bathroom was not in good condition.
Nancy Ochoa Del
Se hospedó 4 noches en febrero de 2024
Respuesta de Hotel Management el 28 feb. 2024
Dear Nancy, We sincerely apologize for the inconvenience you experienced with the bathroom lock and its condition during your stay. Ensuring the comfort and safety of our guests is our top priority, and we regret falling short of this during your visit. Please rest assured that we will promptly address the issues with the bathroom lock and the condition of the bathroom to prevent any recurrence. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. Should you choose to stay with us again, we are committed to providing you with a significantly improved experience. Thank you for your understanding.Sincerely,Hotel Management
2/10 Terrible
therline
Viajó con su pareja
24 feb. 2024
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Très bruants et sale
therline
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management el 25 feb. 2024
Dear Therline, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Guest comfort is our priority, and we regret if noise and cleanliness concerns affected your visit. Your comments are important, and we will use them to improve our services. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
4/10 Mediocre
Liveon
22 feb. 2024
No le gustó: Limpieza
Liveon
Se hospedó 1 noche en febrero de 2024
2/10 Terrible
Zaneta
19 feb. 2024
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
They have no house keeper to change out sheets or clean the rooms very disgusting water comes out yellow mold on top of walls horrible experience me Asha my husband had dirty sheets on bed and the guy in the front desk told me I was responsible for changing them.
Zaneta
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Management el 20 feb. 2024
Dear Zaneta, We appreciate you choosing us and providing your feedback. It isn't very pleasant to read about your experience at our hotel. Please accept our apologies for any cleanliness and service oversights. This is not the impression we like our guests to have when staying with us, and we sincerely regret letting you down. Thank you for sharing your comments, as it will help us improve. We hope you consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests. Sincerely,Hotel Management
4/10 Mediocre
Vanessa
Viajó con su familia
19 feb. 2024
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The rooms had roach had a funny smell sheet was itchy towels had stains
Vanessa
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Management el 19 feb. 2024
Dear Vanessa, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will reconsider staying with us again when you return to our area.Sincerely,Hotel Management
4/10 Mediocre
Sonia
18 feb. 2024
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Trash all around the stairwell. No ice machines. No hair dryer in room. Had to move the dresser to plug in tv. Staff unfriendly.
Sonia
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management el 21 feb. 2024
Dear Sonia, Thank you for choosing us. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management