Fachada de la propiedad por la tarde o noche

Opiniones sobre Tornabuoni Suites Collection

Tornabuoni Suites Collection
Via Tornabuoni 9, Florence, FI

Opiniones

9,6

Excepcional

Evaluación: 10 - Excelente. 156 de 188 opiniones" "
Evaluación: 8 - Bueno. 24 de 188 opiniones" "
Evaluación: 6 - Aceptable. 3 de 188 opiniones" "
Evaluación: 4 - Mediocre. 3 de 188 opiniones" "
Evaluación: 2 - Terrible. 2 de 188 opiniones" "

9,6/10

Limpieza

9,6/10

Personal y atención

9,2/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

10/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Maria, Miami

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Location, as well as the people working there. The rooms where really big
Se hospedó 4 noches en marzo de 2024
Respuesta de Alessandra - Owner el 25 mar. 2024
Dear Guest,We are really pleased to come to know that you enjoyed your stay here with us and we can't wait to see you back in a not so far future.All the best

10/10 Excelente

Fernando Ivan

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Excelente lugar y la atención de primera!!
Se hospedó 1 noche en abril de 2023
Respuesta de Alessandra - Owner el 14 abr. 2023
THank you very much for staying here wirh us.We are very delighted to see that you had a pleasant stay and we do hope to se you back in the not so far future.Take care!

10/10 Excelente

Santiago, BOGOTA

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Servicios
Muy buena la suite, servicios mínimos
Se hospedó 3 noches en marzo de 2022
Respuesta de Alessandra - Owner el 9 abr. 2022
Dear Guest we wish to thank you for your feed back and we hope to see you back in the near future. Best regards

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención
Bien en general, especialmente la ubicación y tamaño de la habitación. Limpieza bien, pero sin servicios.
Se hospedó 2 noches en julio de 2019
Respuesta de Alessandra Valdameri _ Tornabuoni Suites Owner el 1 ago. 2019
La ringraziamo per aver soggiornato presso la nostra struttura. Tornabuoni Suites non è un albergo tradizionale ma piuttosto un luogo dove gli ospiti dovrebbero sentirsi come a casa propria. Il nostro staff è a disposizione durante tutto il giorno per fornire qualsiasi tipo di servizio, dalla prenotazione di tour e visite guidate a consigli per ristoranti e per lo shopping o per esaudire qualsiasi richiesta specifica degli Ospiti. Non disponiamo di un ristorante interno ma la colazione può essere richiesta al momento della prenotazione o all'arrivo come servizio aggiuntivo.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy buena ubicación cerca de la estación de tren y Plaza Barberini.
Se hospedó 2 noches en septiembre de 2018
Respuesta de Alessandra V. - Owner el 2 oct. 2018
We are really pleased to hear that you enjoyed your stay with us. We really look forward to welcoming you back soon Best wishes!

10/10 Excelente

carolina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente hotel, ubicacion y atencion personal
Se hospedó 1 noche en septiembre de 2017
Dear Carolina. Thank you very much for your review. We are more than happy to see that you had wonderful time with us. See you soon! Alessandra Valdameri Owner

10/10 Excelente

Pablo

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buen lugar en Florencia
Buen lugar Muy bien ubicado Habitación amplia y limpia Aseo falló el último día y eso pesa a la hora de calificar
Se hospedó 4 noches en julio de 2017
Querido Pablo, Muchas gracias por su revisiòn. Nosotros spomos muy felices de saber que todo fue magnifico durante su estancia, que le gustò su habitaciòn y la ubicaciòn. Lo sentimos para el aseo el ultimo dia. Esperando de verte de nuevo en Florencia, Saludos, Tommaso y Alessandra

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

10/10 Excelente

Ricardo, Mexico df

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfecto!!!
Es un hotel de lujo en una zona de lujo. A un paso de las nejores tiendas y plazas de Florencia, lo mejor es q tiene cocineta, sala y comedor y una vista a la ciudad impresionante. Es como vivir en un departamento de super lujo por unos dias. No busquen hotel de cadena esta es labopcion indicada!!

10/10 Excelente

Gisela

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This hotel is so cute. Rooms are very clean and spacious. Location is excellent. You can literally walk everywhere. This is not your typical hotel but I really loved staying with them. Would definitely recommend and would definitely be staying here on my next trip. Owners where sooo friendly.
Se hospedó 3 noches en marzo de 2024
Respuesta de TSC/ Front desk el 1 abr. 2024
Dear guest, We wish to thank you for choosing Tornabuoni Suites as your home in Florence . We really appreciate your feedback and we are very happy to hear that you loved your stay here with us. Looking forward to your next visit.Best whises

10/10 Excelente

Emilia, Jakarta

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The best out of this property is the location. The room was spacious with good quality mattress, beddings and sofa. The only thing that we we wish we have in the room was a good size carpet. It will definitely completed the look of the room.
Se hospedó 4 noches en marzo de 2024
Respuesta de Alessandra - Owner el 25 mar. 2024
We are very happy to hear that you enjoyed the room you stayed in. Tornabuoni Suites is a little jewel that we like to share with as many people as possible. We agree that a carpet would make the room even warmer, but for hygiene reasons we prefer not to put it because daily sanitization is easier to do on the floor and we are very careful about cleanliness.We do hope you can come back very soon and perhaps try another of our beautiful rooms.Best wishes

8/10 Bueno

Marco

Great Location
Excellent location Spacious room. Ariane was very welcoming and accomodating Only minor comment was that when the room was vacated for a while , we would return to a slight sewer smell that we determined was coming from open sinks etc We simply plugged and and filled the sinks and bidet with water and that seemed to correct the situation It is not uncommon in hotels in Italy We have encountered and figured out the remedy over time However. An excellent hotel
Se hospedó 5 noches en enero de 2024
Respuesta de Alessandra - Owner el 22 ene. 2024
Dear Guest,We are very sorry for this inconvenience.Unfortunately when the weather is unstable it can sometimes happen. As you yourself have found, this happens in the historic centers of ancient cities such as Florence because the sewage system is a little dated.We are happy to hear that you have resolved the situation but I assure you that this smell is not always there.I hope this won't prevent you from returning in the future

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 3 noches en noviembre de 2023
Respuesta de Arianna, front desk el 16 dic. 2023
We wish to thank you again for choosing Tornabuoni Suites for your stay. We hope to see you back in the near future. Best regards,TSC Team

4/10 Mediocre

Jacqueline

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
Took the worst and coldest shower of my life. Water kept shooting cold then hot, no water pressure. Huge water heater in bathroom. Front desk didn’t seem to care.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Alessandra - Owner el 14 nov. 2023
Dear Mrs Mendoza,We are really sorry to hear that you have had some problems with hot water.When you reported your issue to us, we were unable to verify it promptly because our maintenance technician is not on duty on Sundays.However, the following morning immediately after your departure, we checked pressure and temperature of the shower and we didn't find any issue.We do really care that our guests have an excellent experience here with us and if you had the impression we didn't care really saddens us. You have also been with us previously and you could check that there were no problems with pressure and hot water because in each room there is a 100 liter tank which is usually enough for 2/3 generous showers.Therefore we think that bad weather of last days may have compromised the correct functionality of the water supply.Wedo hope that this latest experience will not prevent you from returning to stay with us as soon as possible.With our warmest wishes

10/10 Excelente

Renee

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Fantastic apartment in the heart of Florence!! Loved it 💕💕
Se hospedó 2 noches en octubre de 2023
Respuesta de Arianna, front desk el 17 oct. 2023
Thank you very much for choosing Tornabuoni Suites. Looking forward to your next visit! Best regards

10/10 Excelente

Marco

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 6 noches en octubre de 2023
Respuesta de Alessandra - Owner el 16 oct. 2023
We are very happy to see that you enjoyed your stay here with us and we all can't wait to see you back next March.Best wishes

8/10 Bueno

Sophia

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Excellent location, very clean and comfortable. The only negative were the mosquitoes in the room. All windows in our room were closed but we’re finding mosquitoes in the room and elevator.
Se hospedó 1 noche en octubre de 2023
Respuesta de Alessandra - Owner el 10 oct. 2023
Thank you for staying at Tornabuoni Suites.We are very sorry for the inconvenience of the mosquitoes. Unfortunately, even if all the rooms are equipped with machines with repellent liquid, it has been very hot in Florence in recent months and even now that it is autumn it is very hot with temperatures still summery even close to 30 degrees. The high temperature and the proximity of the Arno river mean that mosquitoes do not die as they should at the end of summer. We hope that this problem will not prevent you from returning soon.

10/10 Excelente

Jeffrey

Le gustó: Limpieza, estado de la propiedad e instalaciones
Right in the heart of the high end shopping district. Very close to all major sites.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Alessandra - Owner el 28 sept. 2023
Once again we wish to thank you for choosing Tornabuoni Suites as your home in Florence and we hope to see you back in a near future.Take care and best regards

10/10 Excelente

Dong, Seattle

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Dear Demi, Thank you deeply for your excellent service. You made our trip to Florence seamlessly pleasant and enjoyable. Thank you for taking extra step to help out our luggage. We'll definitely go back to the hotel for our next trip in Florence. Best Regard, Helena & Yvonne
Se hospedó 2 noches en septiembre de 2023
Respuesta de Nemi, front desk el 5 oct. 2023
Dear Helena & Yvonne,It was such a pleasure to have you here and can't wait to see you back as soon as possible.Take care and see you soon

10/10 Excelente

Meghan, Aliso Viejo

Se hospedó 1 noche en septiembre de 2023
Respuesta de Alessandra - Owner el 16 oct. 2023
One more time thank you for your support. We hope that your stay at Tornabuoni Suites was a unique and unforgettable experience.The staff and me wish you all the best

10/10 Excelente

Jay

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The room was large and beautiful. Great bathroom with enormous double shower. Fantastic location -- easy walk to the train station, the Duomo, the Bargello, the Uffizi and the Ponte Vecchio. Surrounded by great high end shopping if that's your thing: Hermes, Prada, Ferragamo, etc. The desk attendants were helpful and friendly. The immediate area was a bit quieter and more relaxed than some of the very touristy areas (such as the Duomo.) I would highly recommend this if you want to be in the middle of the historic district of Florence.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Alessandra - Owner el 12 sept. 2023
We are very happy to hear that you loved your stay here with us. What satisfies us most and makes us proud is the enthusiasm of our guests who love our city like us. Florence is among the most beautiful cities in the world and deserves tourists like you who know how to enhance it.We can't wait to have you back here with us. See you soon!

10/10 Excelente

Peter

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Alessandra - Owner el 13 sept. 2023
Thank you very much for choosing Tornabuoni Suites and hopefully see you soon!Best regards

10/10 Excelente

Mary

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Awesome location, great rooms, and the hotel manager, Nemi, was so helpful! Would definitely stay there again.
Se hospedó 4 noches en agosto de 2023
Respuesta de Nemi el 30 ago. 2023
Oooo Thank you Connell family!It was truly a pleasure to serve kind and joyful guests like you!We look forward to your next visit!!Take care Kind Regards TSC Team

10/10 Excelente

Jennifer

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Loved the property, location perfect, safe and so close to main areas in city. Can’t wait to stay again.
Se hospedó 2 noches en agosto de 2023
Respuesta de Alessandra - Owner el 28 ago. 2023
Dear guestWe are very happy to hear that you enjoyed your stay here at Tornabuoni Suite and we look forward to your next visit!TSC Team

10/10 Excelente

Dylan

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
Really nice room. Great location and very friendly staff
Respuesta de Alessandra - Owner el 6 ago. 2023
We wish to thank you for choosing Tornabuoni Suites and we can't wait to see you back in the future.Best wishes

10/10 Excelente

Gregory

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Fantastic stay!
Se hospedó 1 noche en junio de 2023
Respuesta de Alessandra - Owner el 26 jun. 2023
We wish to thank you once again for choosing Tornabuoni Suites.Looking forward to your next stayAll the best

10/10 Excelente

caroline

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Très agréable et bien placé!
Très agréable et bien placé!
Se hospedó 4 noches en junio de 2023
Respuesta de Alessandra - Owner el 20 jun. 2023
Merci encore d'avoir choisi Tornabuoni Suites et nous espérons que vous reviendrez bientôt

10/10 Excelente

ronen

Le gustó: Limpieza, comodidad de la habitación
A luxury suite hotel in the heart of Florence
The entrance to the hotel is a bit difficult to find. It is located between Gucci and Prada stores. Everything else about the hotel was amazing. The location is fantastic, the staff was very helpful and our suite was amazing.
Se hospedó 1 noche en mayo de 2023
Respuesta de Alessandra - Owner el 23 may. 2023
Thank you so much for sharing your experience at Tornabuoni Suites. We are more then pleased to know that you enjoyed your time here with us and can't wait to see you back as soon as possible.Best wishes

8/10 Bueno

Kate

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2023
Respuesta de Alessandra - Owner el 17 may. 2023
Good afternoon,Judging by the score you gave us, it would seem that you didn't have a pleasant stay. I would be grateful if you would share your opinion so that we can improve on what did not satisfy you. Thank you in advance.

10/10 Excelente

Michelle

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Stayed in suite, pullout sofa was very nice, new, god mattress on it. Other bed comfortable. Bathroom good size. Great views, close to Duomo and Ponte Vecchio. Nice upscale neighborhood. Reception is not 24 hours, but the stayed late for us. Held luggage. Coffee maker. The property has a really nice terrace with views, we got a takeout meal and enjoyed it there one night. Highly recommend. Would stay again. There is elevator to 5h floor reception. Stairs to higher floors only. So one or two flights. They helped with bags. Quiet setting.
Se hospedó 1 noche en mayo de 2023
Respuesta de Alessandra - Owner el 11 may. 2023
Thank you very much vor sharing your experence with other guests. We are very happy to hear that you enjoyed your stay here with us and can't wait to see you back.Take care and see you soon!

10/10 Excelente

KANG

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 3 noches en marzo de 2023
Respuesta de Alessandra - Owner el 20 mar. 2023
Dear Guest,We would like to thank you for having chosen our property and we do hope you will be able to come back in a near future.Best wishes

10/10 Excelente

??

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2023
Respuesta de Alessandra - Owner el 20 mar. 2023
Thanks again for staying here with us. It looks like you have had a great experience!We can't wait to see you back as soon as possible.All the best

10/10 Excelente

Jan

Se hospedó 1 noche en enero de 2023
Respuesta de Alessandra - Owner el 2 feb. 2023
Thank you very much for having chosen our property.IT was a plesure hosting you.We can't wait to see you back in the not so far future.Best wishes

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
Excellent
Excellent place to stay. Highly recommend. Very spacious and clean. Beautiful location as well.
Se hospedó 3 noches en diciembre de 2022
Respuesta de Alessandra - Owner el 2 ene. 2023
Dear guestWe are very happy to receive positive commets on our property as well experience had!Looking forward to a future visitTSC

10/10 Excelente

Carlos, Philadelphia

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Excellent property at a premium location. Communication was top notch from Alessandra. Definitely will repeat.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Alessandra - Owner el 1 dic. 2022
Thank you very much for staying with us.We can't wait to see you back as soon as possibleBest wishes

10/10 Excelente

Emily

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We had a phenomenal 5 day stay in the luxurious Alamanni Suite! This was more like a small apartment than a hotel room. Extremely spacious with a small kitchenette that had everything we needed. Beautifully furnished with a comfortable living room. Bathroom was roomy with a large shower that had a rainfall shower head, and a double vanity sink. Bath towel warmer was a nice touch! Alessandra was friendly and accommodating, and we had a smooth check in process! The surrounding area is perfect - you’re right in the heart of Florence with fabulous restaurants and shopping just a few steps away, and only two blocks from the Tiber river. 5min walk to Maria Santa Novella. Only thing to upgrade would be the pillows, as they were extremely flat.
Se hospedó 5 noches en noviembre de 2022

10/10 Excelente

Tammie

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very nice
Se hospedó 1 noche en octubre de 2022
Respuesta de Alessandra - Owner el 30 oct. 2022
THANK YOU!! It was a pleasure to meet you and hope to see you soon again. Kind regards

10/10 Excelente

Tammie

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very nice and clean. Excellent area
Se hospedó 1 noche en octubre de 2022
Respuesta de Alessandra - Owner el 19 oct. 2022
Dear Guest, We are happy to hear that you enjoyed your stay here with us and we hope to see you back in the nerar future.Best wishes

10/10 Excelente

ERIC

Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Noelle

Le gustó: Limpieza, comodidad de la habitación
Beautiful rooms in a perf location
Beautiful rooms, spacious and a very well taken care of. There was a lovely little balcony to hear the evening swifts. Also in such a great location. Perfect stay!
Se hospedó 2 noches en julio de 2022
Respuesta de Alessandra- Owner el 2 sept. 2022
Thank you very much for your sharing your experience at Tornabuoni Suites.We are very excited to hear that you enjoyed your stay and felt comfortable in your room with balcony.Wishing you well

10/10 Excelente

Chelsea

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Loved staying in Tornabuoni Suites. Great view of the fashion district from my suite. Would highly recommend.
Se hospedó 1 noche en agosto de 2022
Respuesta de Alessandra - Owner el 2 sept. 2022
Thank you so much for choosing Tornabuoni Suites. So happy to know that you enjoyed the view from your suite.All the best

10/10 Excelente

Darlene

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The rooms were beautiful and great location! The manager was very helpful.
Se hospedó 1 noche en agosto de 2022
Respuesta de Alessandra - Owner el 29 ago. 2022
Thank you very much for taking the time to write your review. We really appreciate it.We look forward to welcoming you back in the near future!All the best

10/10 Excelente

PARSON, Encino

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This is a beautiful property located in a beautiful part of the city close to almost all Florence has to offer. Our stay happened to coincide with a three days of 100 heatwave that pretty much kept us inside the suite all day. That was the downside. The upside was our suite was very clean, furnished with very tasteful furniture and appliances. We are very thankful for receiving helpful communication before and during our stay. I am sure you'll enjoy this property as much as we did. Next time we go to Florence we'll plan to stay here but next time it'll be in the Spring or the Fall.
Se hospedó 3 noches en agosto de 2022
Respuesta de Alessandra el 18 ago. 2022
Thank you very much for taking the time for sharing your experience and suggesting Tornabuoni Suites to next guests. Actually it’s being very hot for the last 2 months but this heat is unusual and we do hope that when you come back it will be better. Looking forward to your next visit All the best

10/10 Excelente

Sasha

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Loved my stay here, great spacious rooms and really comfortable. Alessandra was super helpful and would stay again! Worth the cost for the location and easy access to everything.
Se hospedó 1 noche en julio de 2022
Respuesta de Alessandra - Owner el 16 jul. 2022
I wish to thank you your kind words and I am very happy to know that you enjoyed your stay here with us. I can't wait to see you back as soon as you can Best best

10/10 Excelente

Holly

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Great stay
Very clean, and great central location, which was quiet nonetheless!
Se hospedó 5 noches en junio de 2022
Respuesta de Alessandra - Owner el 28 jun. 2022
We are very happy to know that you have enjoyed your stay here with us. Thank you so much for choosing Tornabuoni Suites, we do hope to see you back in the near future! Best wishes,

10/10 Excelente

Maria

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Loved our accommodations, cleanliness and location
Owner was very communicative and alert to our arrival. Loved the cleanliness and location of the property. I would definitely return to stay there.
Se hospedó 2 noches en junio de 2022
Respuesta de Alessandra - Owner el 10 jun. 2022
Dear Guest, It was really a pleasure hosting you and verry happy to know that you did enjoy your stayher with us at Tornabuoni Suites. We look forward to your next visit! Best regareds

10/10 Excelente

Angela

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
We stayed in Italy for two weeks, and this was our favorite hotel. The location was fabulous, The room was our own little apartment oasis.
Se hospedó 3 noches en junio de 2022
Respuesta de Alessandra el 8 jun. 2022
Dear Guest, we are very happy to know that we are your favorite hotel in Italy. We can’t wait to see you back in the near future to experience another of our 10 suites. All the best

10/10 Excelente

Erin

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Very clean
Se hospedó 1 noche en mayo de 2022
Respuesta de Alessandra el 1 jun. 2022
We wish to thank you for having chosen Tornabuoni Suites. We can't wait to see you back in the near future

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
Critters / bugs in the bed and broken AC
Really disheartening to leave a not so stellar review because the management does appear to be very sweet and helped with cute gestures to celebrate our babymoon. Sadly, the hotel service was nice, but we encountered quite a few problems with the room itself. Let me start with - The location is great. The communication with the management was easy. However, we had some bugs in the bed (about five of them photographed). Also, the air conditioning did not work for two days, which made the visit super uncomfortable and unbearable given the 85-90 degree weather. Sadly, the hotel attempted to offer a fan, but it was just hot and humid in the apartment. Again, it really is a shame that there were pests in the bed and there was an issue with air conditioning. The hotel has attempted to give us credit for our next visit, but sadly, we won’t be staying here again. We spent most of the day leaving the apartment and shopping/eating to avoid the heat, so If you don’t plan on spending much time in it, it’s fine. In relation to the AC not working, we had let management know immediately. With respect to the bugs, we had let the maids know on the second day since we weren’t sure whether it was a regular issue - unfortunately, we found a handful of critters.
Se hospedó 2 noches en mayo de 2022
Respuesta de Alessandra - Owner el 1 jun. 2022
Dear Guest, We are really very sorry that you did not have a pleasant stay and to tell the truth I would say you were unlucky. In the days you were in Florence the temperature was really very very high in an unusual way for May. Unfortunately the air conditioners in your room were damaged by this sudden strong heat and unfortunately the customer support of the air conditioners was slow in coming. As soon as we realized the problem we gave you a fan but I assume that being you pregnant maybe it wasn't enough. We are also very sorry because we were aware that you were here for the honeymoon and babymoon and we had prepared the room for the occasion with flower petals, candles and various hearts everywhere. As for the insects, I fear that having opened the windows they entered from the outside, they were harmless and not dangerous insects but I understand that it was not pleasant to find them in the room. However, on the day of your departure we checked the whole room and although we did not find any, we did the disinfestation. However, I am happy to announce that we have preferred to change the air conditioners in the room by putting two completely new ones and therefore from now on there will be no more problems. If you ever want to return to Florence, you know that you always have credit available.

10/10 Excelente

John

Le gustó: Limpieza, comodidad de la habitación
Best trip to Florence yet!
This was our most enjoyable visit to Florence ever. We have visited Florence before but not like this. We stayed an entire week at one of the finest properties we ever had the pleasure to book. Location was incredible. We were in the heart of the old city and we’re able to walk everywhere. One couldn’t walk more than 100 feet in any direction without finding an excellent trattoria, enoteca or restaurant serving local fresh food. We were minutes from the Uffizi, the Arno, the Ponte Vecchio, the Duomo and just about any attraction one would wish to visit. The room was beautifully appointed and very comfortable. The mattress new. The view, spectacular. Lastly, the staff lead by Alessandra were extremely kind, friendly and professional. Everyone really appreciated our visiting with them. We love Italy, we really love Florence and now we have what feels like a home in one of our favorite cities in the world.
Our sitting area in our apartment offered by this property.
Se hospedó 8 noches en abril de 2022
Respuesta de Alessandra - Owner el 6 may. 2022
Dear John, You cannot imagine how much your words fill me with pride and happiness. I am truly honored to have had you as our guests and that you have found yourself at ease. I hope that every time you wish to return to Florence you will come back to Tornabuoni Suites which I hope has become your home in Florence. See you hopefully soon