I'm giving this property 4 stars because of the outstanding communication/customer service of the host. This was our first time going to Florence and overall, we had a great trip. Positives: The location of this place was ideal - very close to everything. Even landmarks on the other side of the river were no more than a 25 minute walk. There were lots of great restaurants, cafes, etc within a 10 minute walk. We also liked that this apartment had lots of space as we were two couples traveling together. The neighbor who shared the terrace was very friendly as well. There was a marathon the day we were supposed to leave and we didn't find out until we tried to schedule a taxi late the night before. Host was extremely helpful in getting us one and had great communication the entire trip.Negatives: It was not as clean as other places we stayed during this trip. The "master" bed was extremely uncomfortable. The second room is actually two twin beds, not another double. The host told us that we needed to request it be made into a queen, but I never saw instructions to do so. The terrace does NOT look like the pictures - it is very messy (not the hosts fault, mess is from the neighbors). The shower is barely big enough to wash your hair without hitting your elbows. In order to open the front door, you also need to have cell phone service - could be tricky if you're traveling from another country and don't have data.Overall, it was a great stay and the host was very accommodating