Sadly, the room looked like none in the pictures. It was very dark, with dark paint and very little natural light. There were no bedside lamps next to the bed, just overhead lighting. The use of space was poorly considered, with little room for luggage or clothes storage. Yet a full cupboard of dishes….
The safe did not work. We reported to staff the first night and were told to lock our door. Later, when talking with Expedia, the hotel staff said we should have come down when we had a problem. We did and our concern was minimized and not corrected. Later that night, when using the large flush, the water on the toilet would not stop running. We found a caretaker, who stopped the running but could not fix the toilet. His advice: only use the small flush. Again, after communicating with Expedia, we were told hotel staff checked the toilet while we were out and found no problem. We were given a key for a side door, which didn’t work. We were told the solution was to not use door if the key did not work.
We wanted to cancel the future nights based on the look and feel of the room. It was not permitted by the hotel. We asked for a discount based on the flaws but were told there were none.
Individual staff were polite and friendly. Location was central. Garden is beautiful. These so not make up for the ugly room and the disappointing experience overall.