Dear Guest,Thank you for your review after your stay in our hotel.We are sorry to notice that your experience did not meet your expectations.We remain at your disposal.Best regards,Guest Relation Agent

Dear Guest, let me thank you for taking the time to share your evaluation concerning your stay in my Hotel. Your satisfaction is the compensation to all of us as it encourages us to keep up the efforts ensuring the service we provide always meets the expectations of our Guests. In the hope to welcome you back soon to Florence, I remain Yours Faithfully, Lucia Padovan - General Manager

Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. I am sorry to hear that your experience did not meet your expectations in full, therefore please allow me to express my sincere apologies. Let me assure you that it is our goal to provide only the highest level of service and accommodation for all our guests who choose to stay at our hotel, therefore I regret if you feel that we haven’t match this goal in this occasion. I have deeply investigated with the housekeeping and it results that the WC seemed dirty due to the cleanser used and not rinsed properly. I do apologies for the perception of uncleanliness you felt and I wish to reassure you that I have taken the appropriate measures, in order to prevent future lack of service. I do understand your disappointment, but I want to assure you that we continuously work hard and do our best to achieve the comfort level that our guests expect to find at our hotel. I appreciate your sharing of concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucia Padovan General Manager

Dear Guest, let me thank you for taking the time to share your feedback concerning your stay in our Hotel Mercure. Your satisfaction is the best compensation for all my Team as it encourages us to keep up our efforts ensuring the service we provide always meets your expectations. In the hope to welcome you back soo to our Hotel Mercure, I remain Yours sincerely Lucia Padovan Mercure Firenze Centro

Dear Guest, Thank you for your comments, it was a pleasure having received them. In the spirit of our hotel objectives, which make initiative and quality of the service a priority, you have confirmed that we have chosen the right path. Your satisfaction is our best compensation. It encourages us to pursue our efforts and makes us proud to have welcomed you. Looking forward to welcoming you again in our hotel I remain, Yours faithfully Lucia Padovan General Manager Mercure Firenze Centro

Dear Guest, first of all thank you for taking the time to inform us about your experience following your stay at our Hotel Mercure Firenze Centro. My team and I are really grateful for your kind feedback regarding your stay in our hotel, which encourage us to keep our efforts, ensuring the service we provide meets your expectations. Yours sincerely, Lucia Padovan General Manager Mercure Firenze Centro