Bar en el lobby
Ver disponibilidad

Opiniones sobre Hotel Mulino di Firenze, WorldHotels Crafted

4 out of 5
Hotel Mulino di Firenze, WorldHotels Crafted
Via di Villamagna 119, Florence, FI

Opiniones

9,6

Excepcional

Evaluación: 10 - Excelente. 466 de 583 opiniones" "
Evaluación: 8 - Bueno. 94 de 583 opiniones" "
Evaluación: 6 - Aceptable. 16 de 583 opiniones" "
Evaluación: 4 - Mediocre. 5 de 583 opiniones" "
Evaluación: 2 - Terrible. 2 de 583 opiniones" "

9,8/10

Limpieza

9,6/10

Personal y atención

9,2/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente atención y lugar afuera de la ciudad pero lo suficientemente cerca
Se hospedó 3 noches en septiembre de 2019
Respuesta de Giancarlo Carniani el 17 oct. 2019
Dear Guest, Thank You for your nice review and for taking the time to share Your experience of Mulino with other Travelers! I look forward to the pleasure of welcoming You again here by the river, Kind regards, Giancarlo Carniani General Manager

10/10 Excelente

Gustavo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2019
Respuesta de Giancarlo Carniani el 17 oct. 2019
Dear Guest Thank You for Your nice review! W look forward to the pleasure of welcoming You again here by the river, Kind regards, Giancarlo Carniani General Manager

10/10 Excelente

Laura

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
1A
Espectacular!! Lástima solo nos quedamos una noche!!!
Se hospedó 1 noche en noviembre de 2018
Respuesta de Giancarlo Carniani el 19 nov. 2018
Dear Guest Thank You for Your review, I am glad to know that You had a pleasant stay with us! I look forward to the pleasure of welcoming You again here by the river. Kind regards, Giancarlo Carniani General Manager

10/10 Excelente

Rodrigo

Excelente elección.
Excelente hotel, fue más de lo que esperamos. La atención del personal, las habitaciones, las instalaciones en general superaron enormemente nuestras expectativas.
Se hospedó 1 noche en agosto de 2018
Respuesta de Giancarlo Carniani el 24 sept. 2018
Dear Guest, Thank you very much for your nice review and for sharing your experience with other travellers. We are very happy in reading you loved your stay here at Mulino. Looking forward to welcome you again into our property, we remain at your disposal in case you might need assistance for any further reservation. Best regards, Giancarlo Carniani General Manager

8/10 Bueno

Javier , Madrid

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel con encanto
Es un hotel con mucho encanto, la decoración acorde con el lugar, las habitaciones con un tamaño aceptable y parking gratuito para clientes. Lo que no nos gusto tanto es la poca variedad del desayuno y que cuando entras con más de media hora de antelación al horario previsto para el fin del turno, lo primero que ves es al camarero mirando el reloj con cara de "daros prisa que sois los últimos"
Se hospedó 2 noches en febrero de 2018

10/10 Excelente

Hernan y Naty, Colombia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Un lugar mágico
Este es uno de los mejores hoteles que se pueden encontrar en Florencia. la habitacion amplía y encantadora, con una hermosa vista. El restaurante ofrece una variedad de comidas y vinos de alta calidad a un miy buen precio. El desayuno incluido es delicioso. Para llegar y movilizarte fácilmente debes tener vehículo.
Se hospedó 1 noche en noviembre de 2017

6/10 Aceptable

DB, P del E

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
El hotel no es que está lejos de la ciudad vieja, sinó que llegar a él es muy complicado. Son unas calles rodeadas de murallas de ambos lados. Por otro lado estuvimos de apagón toda la noche e incluso en el desayuno también, y no había cafe, tosatadas, etc. Parece que la culpa no fue del hotel.Los empleados tienen muy buena disposición

10/10 Excelente

Jill, Quincy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This place was very nice, clean and excellent staff! The restaurant was the best dinner we had so far in Italy.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Jennifer

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful hotel! Very clean, beautiful grounds, kind and helpful staff. We loved our stay! It’s outside of the city a bit, but they offer a shuttle It’s in a less touristy area which is a bonus.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Jason

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wow, staff was very helpful and the place was beautiful.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Carolina

No le gustó: Limpieza
Se hospedó 2 noches en septiembre de 2023

6/10 Aceptable

Jennifer

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Positive: Liked the overall feel of the hotel due to the old world charm and the quality of the finishes and decor Mohammed who was at the concierge and was helpful courteous and a welcoming presence. Pleasantly surprised by the relaxing spa included in our stay as well as the pool lounge area which was a nice place to unwind after a day in Florence. The parking was included in price which was a positive as we arrived in a rental car (much needed at this location to see anything and to leave property for food and drinks) Negatives: •The street nearby the hotel is under construction so the Google map directions were incorrect. When we called for help the person gave no assistance really and didn’t seem to care what a problem it was finding the hotel. I wish they had emailed the proper directions and advance notice that this construction changed the access road to hotel. it seemed as tho the hotel was short staffed and the staff especially food and bar servers were overwhelmed and under trained. The service at the bar and dining room was basically non existent and we were turned away from dinner twice when we asked to dine at the hotel despite the indoor dining room Being completely empty both times. Seemed very odd The bar should have been an option but we were unable to get food at bar twice when we tried Totally disappointing… Need seating outdoors as the back courtyard had no chairs or seating options No service at pool - not a 4 star experience
Se hospedó 4 noches en septiembre de 2023

4/10 Mediocre

Jane Merete

No le gustó: Comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Marcia

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
This is a lovely and peaceful hotel situated right on the Arno. We had a beautiful room with direct access to a large stone terrace. I could have spent all day just watching the ducks, cormorants and herons fish. Staff was friendly and responsive. Because it is not in Florence proper, this might not be a good choice for those who wish to have the city at their fingertips, although the hotel does provide limited shuttle service to central Florence.
Se hospedó 4 noches en septiembre de 2023

10/10 Excelente

Halyna

Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Alec

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Dirty would be an understatement. From black mold in a bathtub, their “best room” facing their decrepit back patio, their food dry, overcooked, homeless men bathing in the Arno in front of the pool, spa features only to accommodate 1 person at a time, this hotel is a scam. Their staff are not at all focused on hospitality. When asked to call a cab, they forgot, having us miss our cooking class. In attempts to rectify our already tarnished experience, we were “upgraded” to a larger room, without air conditioning, and expected to move our own luggage at 1AM. This was a terrible experience 0 stars.
Se hospedó 2 noches en agosto de 2023
Respuesta de Sabrina Giorgi el 18 ago. 2023
Dear Guest,We are very sorry to read that You were not satisfied about Your stay.Looking at the river fall You can always see some people bathing in sun or fishing. Those people are the real Florentines (citizens of Florence), they are use to live the river like a source of relax and enjoy the nature that it offers. In this way we feel very sorry because is clear that there was no tentative of connection with the place, the people, the local culture. We will make treasure of Your kind suggestions to improve our services.Sabrina Giorgi Front-office ManagerMulino di FIrenze

10/10 Excelente

Daniel

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely property. Great staff. F&B were ok. They have a great opportunity to improve them, tend to the pool area, etc.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Christine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place!
Amazing experience. Food was spectacular. Staff was very friendly and very professional. Loved it!
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Briana

Se hospedó 2 noches en julio de 2023

8/10 Bueno

Meghan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Greta place just outside Florence! Loved the shuttle and the location. Great views
Se hospedó 2 noches en julio de 2023

8/10 Bueno

Minna

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Ole

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en junio de 2023

8/10 Bueno

Jose

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en junio de 2023

6/10 Aceptable

DARA

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Let me start with the positive. The staff is beyond amazing. They are so accommodating and friendly. The views are spectacular, the decor, the smell of flowers as you walk through the hallways leaves you breathless. The food is atrocious unfortunately. The spaghetti was the only item tasty. The pricing for the quality is O!! There are over 100 phenomenal places to dine in the city of Florence. You will love everything!!! On our last night, we were woken up itching uncontrollably as mosquitoes flooded our bedroom. Yes, we are on the river and understand, however when we approached the front desk at 3 am, we were provided 2 plug in repellents. When I mentioned it to the manager in the morning, we were told we should have received at check out. We never knew nor received. Your choice to stay.

4/10 Mediocre

Helena

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
We were doing a few places in Italy but this property was what I was looking most forward to based on the website and all the other reviews. But upon arrival one thing after another kept disappointing. Firstly, as a 4 star I expected more from the front desk/ concierge. They didn’t seem to know their area when we tried to rent a car or scooter. We had to find places on our own that they didn’t even realize existed. The property seems close to Florence downtown when you Google search it, but in actuality you need a vehicle. There is very little walking distance, no public transportation and most disappointing the shuttle is only 3x in the morning and evening (before dinner time) and fills up quickly leaving you stranded to get a taxi which is expensive for a relatively short ride. The restaurant on site also fills up and they don’t direct you well to alternative restaurants that you can easily get to. Our first night although we were told the bar closed at 11, we couldn’t get a drink because it closed early before 9 for no reason. We were celebrating an anniversary so I emailed the property before hand to confirm the bed size wasn’t too small for two. Unfortunately it ended up being two twin beds stuck together so we had a hard hump and gap in the middle between us. The room was so small that one person had to climb over the other in bed to get to the bathroom. The bathrooms were pretty nice but somehow when I took a shower after midnight there was only cold water! Ugh!
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Fadhel

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice and quite hotel
Se hospedó 4 noches en mayo de 2023

4/10 Mediocre

Benjamin

Viajó con su familia
No le gustó: Personal y atención
Se hospedó 4 noches en mayo de 2023

10/10 Excelente

James

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property was absolutely beautiful, quite, classy and great customer service. Im already thinking about returning. We had a wonderful time the staff is excellent!
Se hospedó 4 noches en mayo de 2023

10/10 Excelente

Richard

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nothing but great reviews!
Se hospedó 3 noches en abril de 2023

10/10 Excelente

Anthony

Se hospedó 3 noches en octubre de 2022

10/10 Excelente

Isabel

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
We love it
Se hospedó 1 noche en octubre de 2022

8/10 Bueno

Valerie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Beautiful hotel, restaurant a bit disappointing
The Mulino is a beautiful hotel in a lovely, quiet location on the river Arno. Our room was comfortable and clean, with tea and coffee making facilities. The staff were courteous and helpful (especially Marina on reception). We were a bit disappointed with the restaurant, as the evening menu is quite limited and did not change during the week we were there. Breakfast is very good, although there were few cooked options (except on request). There is only one other restaurant (rustic seafood style) within easy walking distance.
Se hospedó 7 noches en septiembre de 2022

10/10 Excelente

James

Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Robin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The concierge was very helpful and friendly.
Se hospedó 3 noches en septiembre de 2022

10/10 Excelente

william

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
An Out-of-the-Way Lovely Hotel
The Hotel Mulino di Firenze was a wonderful, out-of-the-way hotel that had all the Tuscany pleasantries I imagined Italy would have. And it did. A county setting, a lack-adaisical river, distant hills of both olive trees and grapevine landscapes; a VERY cold pool (below a VERY hot sun), and the other guests seemed as happy as us just to hang out. The staff who spoke some English were very friendly and happily offered touring suggestions. This was a very quiet hotel and the breakfasts we had pre-ordered through Hotels.com were delicious. One thing: the pic with the slightly green water w/the fountain in the center? It was empty during our stay. Maybe they're repairing it. Still, I posted pics of what it looked like when we stayed. I had NO regrets in not staying in the city's center. It was SO busy there. Glad I could come back to my quite and lovely hotel, only a 15-20 minute taxi drive.
Se hospedó 2 noches en mayo de 2022

10/10 Excelente

Evelina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fantastiskt
Otroligt fint hotell men fantastisk service ! Restaurangen var jättebra och goda viner och inte tala om utsikten. Hotellet ligger precis bredvid floden.
Utsikt från restaurangen
Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Julie

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Relax on the River
I can't say enough about this hotel. The rooms were beyond my expectation with marble deco in the bathroom, a balcony, air conditioning, and so clean. It was difficult to leave. The views from the hotel are spectacular. The pool is beautiful and the staff were so helpful. The courtyard environment with the tables and fountain are charming. I would definetely return.
In the courtyard by the bar
View of the river from the spa lobby
Se hospedó 4 noches en julio de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 7 noches en julio de 2022

10/10 Excelente

Tobias

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
This was the perfect hotel for combining a relaxing resort vacation and exploring the city of Florence. We enjoyed the pool and the wonderful location near the river during the day and took the hotel shuttle bus to the city in the afternoon. The hotel building was beautiful, felt like a renaissance mansion and our room was wonderful.
Se hospedó 2 noches en julio de 2022

8/10 Bueno

Fabíola

Le gustó: Comodidad de la habitación
Localização digna da Toscana
A localização foi excelente para nós, pois queríamos algo mais afastado e tranquilo, com piscina. Café da manhã excelente, contando com a simpatia do Sr. Salvatore. Lugar lindo e seguro. Cabe observar que o quarto que nos foi disponibilizado era totalmente diferente das fotos contidas no site hotel.com. Reclamamos mas não fomos atendidos. No primeiro momento ficamos bastante contrariados pelo quarto disponibilizado que tinha uma janela muito pequena e ralo do box entupido. O Sr. Omar se sensibilizou com as nossas demandas e se desdobrou para nos atender, porém sem sucesso. Os demais atendentes nos dispensaram atendimento de forma impessoal.
Se hospedó 5 noches en junio de 2022

8/10 Bueno

Karla

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel Rooms very very small Felt like a labyrinth Not easy with luggage Hotel restaurants horrible and expensive Nice bathrooms Nothing near by Lots of mosquitos in pergola Quiet neighborhood
Se hospedó 1 noche en junio de 2022

10/10 Excelente

Ruby

Se hospedó 7 noches en junio de 2022

10/10 Excelente

Heidi

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is our 5th time staying at Mulino and we will keep coming back! The property is a beautiful oasis just outside of Florence. The staff is always friendly and helpful. We love it and hope to be back soon!
Se hospedó 3 noches en abril de 2022

10/10 Excelente

Nicola

Se hospedó 1 noche en abril de 2022

8/10 Bueno

Rossana, Trento

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Il Mulino era chiuso e siamo stati “trasferiti” presso Villa Olmi, non lontano. Un hotel molto suggestivo, gradevole; con personale gentile.
Se hospedó 2 noches en octubre de 2020
Respuesta de Direttore el 14 oct. 2020
Gentile Cliente, La ringrazio per le gentili parole, spero di poterla accogliere qui, al Mulino di Firenze, in occasione della sua prossima gita a Firenze! Un caro saluto, Giancarlo Carniani General Manager

10/10 Excelente

Flavie

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2020
Respuesta de Giancarlo Carniani el 3 mar. 2020
Dear Guest, Thank You for Your nice review, I am glad to know that You had a pleasant stay with us! I look forward to the pleasure of welcoming You again here by the river, Kind regards, Giancarlo Carniani General Manager

10/10 Excelente

Fernando

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Espetacular!!!!
Hotel Excelente , muito confortável , café da manhã espetacular em ambiente dos mais agradáveis com vista p o rio Arno, excelente para quem viaja de carro ( estacionamento incluindo e com muitas vagas) . Localização fora da ZTL zone. Na baixa temporada não apresenta o ônibus de transporte p o centro da cidade ( 5-10min do hotel) entretanto o hotel paga o nosso táxi de ida e volta p o centro da cidade ) . Hotel simplesmente espetacular !!!! Parabéns Mulino Di Firenze!!!!!
Se hospedó 3 noches en enero de 2020
Respuesta de Giancarlo Carniani el 3 mar. 2020
Dear Guest, Thank You for Your nice review, I am glad to know that You had a pleasant stay with us! I look forward to the pleasure of welcoming You again here by the river, Kind regards, Giancarlo Carniani General Manager

10/10 Excelente

Corrado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel in posizione tranquilla, bellissimo giardino, personale cordiale e disponibile. Spa a disposizione gratuitamente. Ho soggiornato in una camera, la 208, che dava sulla strada e quindi il panorama non era granché, ma comunque nulla da dire sulle dotazioni interne.
Se hospedó 3 noches en enero de 2020
Respuesta de Giancarlo Carniani el 3 mar. 2020
Gentile Ospite, Grazie mille per la sua recensione. Siamo veramente felici che abbia apprezzato i servizi del nostro hotel. Sperando di riavervi presto quale nostro gradito ospite, restiamo a sua completa disposizione per eventuali future prenotazioni. Cordiali saluti, Giancarlo Carniani General Manager

10/10 Excelente

Damiano

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Eccellente hotel.
In viaggio in quel di Firenze per lavoro, cercavo un hotel un attimo differente dal solito business hotel per poter staccare la spina almeno il venerdì dopo una settimana di lavoro. Scelta azzeccatissima, hotel con una location molto bella, camera arredata con gusto e gentilezza del personale fanno da contorno. Non mancherò di tornarci anche per piacere personale.
Se hospedó 1 noche en enero de 2020
Respuesta de Giancarlo Carniani el 3 mar. 2020
Gentile Ospite, Grazie mille per aver condiviso con gli altri utenti la sua esperienza presso la nostra struttura. Ci fa molto piacere leggere che abbia apprezzato i servizi dell'Hotel. Nella speranza di riaverla presto quale nostro gradito ospite, restiamo a sua completa disposizione per eventuali future prenotazioni. Cordiali saluti, Giancarlo Carniani General Manager

10/10 Excelente

Woo Sung

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
피렌체 외곽에 위치하고 있지만 그만큼 훌륭한 호텔입니다! 아르노강 바로 옆에 있어 전망과 경관이 너무나 멋집니다. 직원들도 친절하며 자필로 쓴 방문 축하 카드와 과자는 진심으로 놀랐습니다. 여름에 다시한번 꼭 오고싶은 숙소입니다!
숙소 창문으로 보이는 일몰
Se hospedó 1 noche en enero de 2020
Respuesta de Giancarlo Carniani el 3 mar. 2020
Dear Guest, Thank you very much for your review. We are happy in reading that you enjoyed your stay here at Mulino. Looking forward to welcome you again into our property, we remain at your complete disposal at all time in case you might need assistance for any further reservation. Best regards, Giancarlo Carniani General Manager