A comfortable, well appointed, incredibly well located flat a few steps from Santa Croce. The couple who greeted me, Senore Silvano and Senora Piera could not have been more kind and helpful. I did not meet the owner, but in communications beforehand, she answered every query quickly and clearly. What I most appreciated is that everything in the flat worked-keys, windows, plumbing, kitchen ( tiny but functional, with an excellent bread knife!), heating, good beds ( a new sofa bed my friend actually wanted to have shipped home!), everything. I would return in a heartbeat.