Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management

Dear Miosotis, Thank you for choosing Extended Stay America and taking the time to post a review. We're thrilled that you appreciated our devoted staff members and enjoyed our convenient location near shopping areas. Ensuring a clean and comfortable environment for our guests is our top priority, and we're pleased that our accommodations met your satisfaction. Your feedback is valuable to us, and we look forward to welcoming you back for another fulfilling visit in the future.Sincerely,Hotel Management

Dear Roxanne, We appreciate you being our guest at Extended Stay America and sharing your thoughtful review. It's great to hear that you enjoyed our clean and spacious accommodations, along with our comfortable bed and ample charging sockets. However, we apologize for the inconvenience caused by the water leaks you encountered with the shower and the sink. Please know that we take your comments seriously and will address these issues with our maintenance team to ensure a more comfortable experience for our guests in the future. Thank you for bringing this to our attention, and we hope to welcome you back for an improved stay soon.Sincerely,Hotel Management

Dear Jaikumar, Thank you for sharing your review. We regret our property fell short of your expectations, and we sincerely apologize for any discrepancies you experienced. The safety and well-being of all our guests are of utmost importance to us, and we regret you felt uneasy during your stay with us. Your insights regarding the receipt and other guests are noted and will be reviewed with our team for future improvements. We hope you will revisit and give us another opportunity to show you the stress-free accommodations you deserve.Sincerely,Hotel Management

Dear Praveen, We sincerely apologize for the discrepancies between our advertised amenities and the offerings during your stay. Your experience does not align with the standards we aim to uphold for our guests. Providing accurate information and fulfilling our promises are essential to us, and we regret any inconvenience caused by the lack of breakfast and the discrepancy in bed sizes. We will address and ensure that our amenities are accurately represented. Your feedback is invaluable, and we're committed to improving the guest experience. We hope to welcome you back and provide you with the stay you expected and deserve.Sincerely,Hotel Management

Dear Anthony, Thank you for staying with us and reviewing your experience. We want every guest to be treated with respect and authentic, friendly service; therefore, we sincerely apologize if this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management

Dear Mary, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Jose, We are thrilled you enjoyed the variety of dining options near Extended Stay America! Your satisfaction is our priority, and we are glad you found convenience during your stay. Thank you for your kind words, and we look forward to welcoming you back for another wonderful visit.Sincerely,Hotel management

Dear Lorna, Thank you for your feedback. We are committed to providing outstanding service to all our guests and deeply regret that we did not meet your expectations. We also apologize for any inconvenience caused by our deposit policy. Our belief in transparency leads us to list these charges on all booking sources to ensure our guests are well-informed. The purpose of this deposit is to cover any additional charges incurred during your stay and is fully refundable. We apologize if this was not communicated effectively to you. Once again, we extend our sincerest apologies and hope for the opportunity to welcome you back so that we may provide you with a more satisfying experience.Sincerely,Hotel Management

Dear Kimberly, We are sorry to hear about your experience. Your comfort and satisfaction are important to us, and we apologize for falling short of your expectations. We would appreciate the opportunity to address your concerns directly. Please feel free to reach out to our management team so that we can work to make things right. We value your feedback and hope to welcome you back for a better experience in the future.Sincerely,Hotel Management

Dear Katherine, Thank you for the review. We apologize for any inconvenience caused by the lack of ice during your stay. Our suites feature full-size fridges to empower guests to create their own comfort. We regret any disappointment and hope this isolated incident won't deter you from considering another stay. Your satisfaction is paramount, and we appreciate your understanding. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for a more enjoyable experience.Sincerely,Hotel Management

Dear Adham, We regret the inconvenience you faced due to the system outage. We understand how challenging such situations can be. Our team aims to provide a seamless experience, and we apologize for falling short during your stay. We appreciate your understanding and patience. If your travels bring you back to the area, we hope to have another opportunity to welcome you and offer a much-improved experience.Sincerely,Hotel Management

Dear Gordon, We appreciate your feedback and are glad to hear that you found the rooms satisfactory during your stay. We understand the importance of dining options and will continue to explore ways to enhance our guests' experiences. Thank you for choosing to stay with us, and we hope to welcome you back again soon.Sincerely,Hotel Management

Dear henry, Thank you for taking the time to post a review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely, Hotel Management

Dear Jeanick, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved on a priority basis. Considering our positive highlights, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

Dear Sarah, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely, Hotel Management

Dear Ciaran, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of rooms for all guests, and we will ensure this is addressed appropriately. Our front desk team works all around to improve your time with us. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Lewis, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear henry, Please accept our apologies for the issues you encountered with your suite, which state of cleanliness and maintenance was not up to your expectations. Learning about your problems with one of our staff members could be much better. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication.Sincerely,Hotel Management

Dear Michael, Thank you for sharing your feedback. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had upkeep issues in the bathroom. Let us discuss this with the housekeeping and maintenance team and ensure this act is taken on priority. Our front desk team is always there to help you. Please give us another opportunity to show you our service.Sincerely,Hotel Management

Dear Marilyn, Thank you for sharing your feedback on your recent stay. We're sorry to hear about the cleanliness issue and any unpleasant odors you encountered. We understand the importance of a fresh and clean environment, and we'll review our processes to address these concerns. Your input is valuable, and we appreciate your observations. We hope to provide you with a more enjoyable and comfortable experience in the future. Your satisfaction is our priority.Sincerely,Hotel Management

Dear Diana, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced during your visit. Our promise to our guests includes a commitment to providing clean, well-maintained rooms. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Virginia, Thank you for choosing us and sharing a review of your stay. We appreciate your feedback and apologize for any inconvenience with parking, the door access, and your disappointment with the breakfast choices. Your comments are valuable to us, and we'll consider them for future improvements. We aim to provide a comfortable stay for all our guests. We understand your concerns and hope you consider giving us another opportunity to provide you with a better experience. Thank you for your input, and we regret the issues you encountered during your stay.Sincerely,Hotel Management

Dear George, Thank you for selecting Extended Stay America. Reading about your observation during your stay with us brings us joy. We aim for a great guest experience. However, we are sorry for your disappointment with the condition of the kitchen and that you felt the need for an update. We will share these remarks with our Brand Leaders. We look forward to hosting you again on your next visit to your preferred location.Sincerely,Hotel Management

Dear Guest, Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide a clean and comfortable environment for every guest; therefore, we are sorry for any smell that compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear Sal, We sincerely apologize for the experience you had during your recent stay. Your concerns about room cleanliness and amenities are taken seriously, and we are thoroughly investigating and addressing these issues with our team. We deeply regret the inconvenience caused and understand your disappointment. Your feedback is invaluable, and we'll take immediate steps to rectify these issues. Our aim is to provide a seamless stay for our guests, and we'll strive to ensure your future visits are more pleasant. Sincerely,Hotel Management

Dear Denise, Thank you for taking time out of your day to leave us your feedback on our hotel. We apologize for the dog barking and for the frustration this caused. If this happens in the future, please let our front desk know, as we have a pet policy, so our guests are not disturbed. Thank you for your business; we appreciate you choosing us. Sincerely,Hotel Management

Dear Elaine, We truly appreciate you taking the time to share your recent experience at our hotel. Thank you for your comments about the price you paid relative to the value received. With our complimentary grab-and-go breakfast, free Wi-Fi, and spacious suites with fully equipped kitchens, we hope you will agree that our hotel is of great value relative to many other hotels. Thank you again for your feedback, and we hope you will allow us to host you on your next visit to our area. Sincerely,Hotel Management

Dear Christopher, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Jimmy, Please accept our sincere apologies for the inconvenience you experienced during your stay, especially regarding the unexpected pet fee and the condition of the room. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, we regret we could not make that happen for you. We will ensure that our policies are clearly communicated through all booking channels to prevent any surprises for our guests. Additionally, we will investigate the room concerns you raised to rectify them promptly. We appreciate your patience and understanding and would like to make things right. Please get in touch with us at the hotel if you wish to discuss this further. Thank you for taking the time to leave this review; we hope you will accept our apologies.Sincerely,Hotel Management

Dear Joan, Thank you for taking the time to evaluate your stay with us. We apologize for not meeting your expectations during your visit. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Charles, Thank you for reviewing your experience with us. We are glad we could offer you the quick stay you needed and apologize for your disappointment with the mentioned issue that kept you from having a great time with us. We value our guest's feedback as we continually strive to grow and improve our guest services. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management