Dear Volveré, We would like to take the time to thank you warmly for sharing with us your feedback during your recent visit to our Palais Amani. We are very delighted to learn that you have enjoyed the overall experience, the authentic Moroccan Hammam at our Les Bains Amani, the atmosphere and the service. As always we will be happy to welcome you again very soon. Sincerely yours, The Palais Amani Team

Dear Guest , We are saddened that you were not entirely happy with your stay and that, despite the discussion you had with management and reception staff, we were unable to entirely satisfy your requests whilst you were here; However there are a number of things that you have written that are quite simply untrue and we can not just accept to leave them unanswered: First of all we would like to clarify that the hotel is only 50 m from the parking located in gold triangle and we have a doorman to help with the luggage for every arrival , regarding the 300 dirham you decided to take a car with driver along with the guide before the visit and you accept it , and straight after the tour you changed your mind and you refused to pay it , and i believe upon check out you refused to pay some charges for no reason and you even threatened to leave a bad review which we are replying now because you did not get what you want for free , unfortunately this is something away far from customer service or even service recovery which no hotel will accept . Thank you for understanding .

En behalf of Palais Amani team we would like to thank you and hope to see you again

Thank you very much we appreciate your feedback

Dear Guest, Many thanks for sharing your positive and encouraging review. It has been a pleasure to have you, and we are extremely delighted to learn that you've enjoyed the atmosphere and hospitality of our Palace during your stay at Palais Amani. Your kind words will serve as an encouragement to our staff, Love from the Palais Amani team! Warm Regards, The Palais Amani Team

Dear Jared, We would like to take a moment and thank for your kind review. We are particularly delighted to read that you were impressed by the special attention provided by Loubna and our staff, hotel spirit, and Experience at our Palais Amani. Your encouraging comments will be shared with the team as they will be very pleased to hear your appreciation. Looking forward to having you again very soon at your Moroccan Home. Sincerely yours, Palais Amani Team

Dear Khalifa, Many thanks for sharing your positive and encouraging review. It has been a pleasure to have you, and we are extremely delighted to learn that you've enjoyed the atmosphere, the food, and the hospitality of our Palace. Your kind words will serve as an encouragement to our staff as we strive to provide the highest standards of service. Looking forward to welcoming you at our Palais Amani, Warm Regards, The Palais Amani Team

Chère Mme Nadia, Nous tenons à vous remercier chaleureusement pour vos commentaires positifs et aussi pour avoir pris le temps de partager avec nous l'appréciation de l'expérience que vous avez vécue récemment à Palais Amani. Nous nous en réjouissons et voudrions vous assurer que nos équipes feront toujours le maximum pour que le niveau de nos prestations et de notre service soit à la hauteur des attentes de notre aimable clientèle. En espérant que nous aurons le plaisir de vous recevoir à nouveau à Palais Amani, Sincèrement vôtre. L'équipe de Palais Amani

Dear Zulkifli, We would like to take the time to thank you warmly for sharing with us your feedback during your recent visit to our Palais Amani. We are very delighted to learn that you have enjoyed the overall experience, the atmosphere and the service. As always we will be happy to welcome you again very soon. Sincerely yours, The Palais Amani Team

Dear Guest, We would like to take a moment to thank you warmly for your kind and positive feedback. We are essentially delighted to learn that your recent visit to Palais Amani has left a very nice impression on you at all levels, as we always strive to introduce our distinguished guests to the beauty of Fez Medina. We are very grateful and hope we will have the opportunity to welcome you again in the very near future. Assuring you of our best attention, Sincerely yours, The Palais Amani Team

Dear Guest, We would like to take a moment to thank you warmly for your kind and positive feedback. We are essentially delighted to learn that your recent visit to Palais Amani has left a very nice impression on you at all levels. We are very grateful and hope we will have the opportunity to welcome you again in the very near future. Assuring you of our best attention, Sincerely yours, The Palais Amani Team

Dear Crustina, We would like to take the time to thank you warmly for sharing with us your feedback during your recent visit to our Palais Amani. Your remarks concerning the light would definitely be taken in consideration. As always we will be happy to welcome you again very soon. Sincerely yours, The Palais Amani Team

Dear Mrs Susan, Dear Ann, Thank you very much for your kind feedback. It has been a great pleasure to have you at Palais Amani during your recent stay in Fes Medina. We are happy to know that our Palais and our services were up to your expectations, and the team will be thrilled to hear your feedback. We hope that we can welcome you again very soon in the future. Respectfully, The Palais Amani Team

Dear Guest, Thank you very much for your kind review. We particularly thank you for taking the time to do so and for praising the quality of service you have experienced during your Hammam at our Palais Amani. With our staff we will always strive to exceed your expectations with the overall experience. We hope you will be back very soon. Sincerely yours, Palais Amani Team

Thank you for sharing your experience with us, our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you loved the stay and the team will be thrilled to hear your feedback! Respectfully, Palais Amani Team

Dear Guest, Thank you very much for your lovely review about Palais Amani. It is a great pleasure to know that you are impressed by our Riad one time again. Palais Amani is a hidden jewel behind wodden doors in the alleys of the Medina. Our team members will be happy to know that you appreciate our service and hospitality. I hope we will have the pleasure to welcome you back in the near future. Sincerely yours.

Dear Guest, Thank you very much for your lovely review about Palais Amani. It is a great pleasure to know that you are impressed by our Riad one time again. Palais Amani is a hidden jewel behind wodden doors in the alleys of the Medina. Our team members will be happy to know that you appreciate our service and hospitality. I hope we will have the pleasure to welcome you back in the near future. Sincerely yours.

Dear Guest, Thank you for your constructive review, really sorry about your experience with the coffee. Your remark has been taken in account and this will not be repeated. We hope however that you enjoyed your stay in Fes and hope that we can great your in a near future. The Palais Amani team

Dear Guest, Thank you for your constructive review, really sorry about your experience with the coffee. Your remark has been taken in account and this will not be repeated. Concerning the extra bed, please note that all our bedding comes from a luxury supplier but we are sorry to hear that it didn't meet your standards. We hope however that you enjoyed your stay in Fes and hope that we can great your in a near future. The Palais Amani team

Dear Guest, Thank you very much for your comment, all our staff was pleased to welcome you. As you said, the Palais Amani is close to the Golden triangle in the ancient medina in Fez which is the best choice to visit the old medina and our rooms are comfortable and spacious Your encouragement helps us to improve. Our best regards. The Palais Amani team.

Dear Guest, Thank you for your review.

Dear Guest , Thank you very much for your feedback which will be definitely taking in consideration , and we are glad that you enjoyed your stay with us .

C'est avec plaisir nous avons recu votre commentaire , nous vous remercions infiniment .

thank you very much for your kind reply

Dear Guest, Thank you for your comment. We are happy to know that you appreciate our Riad. As the building is old we have to do some regular restoration work. Thank you for your comprehension;

Dear guest, Thank you very much for your kind comment.