We rented this house specifically for the two full bathrooms to accommodate the two couples’ differing morning routines. The first morning the upstairs shower would not turn off—at all—it remained fully on. We notified John Taylor immediately. He thanked us for letting him know, indicating that not everyone would do that. A handyman was sent out. He turned the main water valve off, but couldn’t fix the problem. A plumber was there at 7 pm after we returned from our day—inconvenient. He was only able to turn the shower off, but not fix it then, indicating it was installed incorrectly and therefore would be a time-consuming fix. We were patient and kind throughout this ordeal. All four people had to use the first floor shower the next morning, waking one guest far earlier than planned. The upstairs couple had to pack up all their shower needs to use downstairs. The downstairs couple had to use the upstairs toilet and sink while the upstairs couple were using the downstairs shower. See the aggravation?
After returning home, we asked John for a 20% discount since we didn’t have use of the two full bathrooms we had paid for. He refused, but offered us the same discount on a future visit. Why would we return when you didn’t do right by us the first time? That’s just poor business sense! We understand that it wasn’t John’s fault and that he TRIED to fix it, but when a business owner is unable to deliver his product as advertised, an adjustment in price should be offered.