This was the worst rental experience I’ve ever had. A few hours before check in the owner notified us that the furnace was out, so the heat wouldn’t be working while we were there. She did leave a few space heaters, but this was not sufficient to keep the house warm at night with temps in the teens. The water in the downstairs bath and upstairs shower wouldn’t get above lukewarm, which made showering very uncomfortable. As soon as we walked in to the house it reeked of smoke, which seemed like a mix of cigarettes and old campfire soot. The smell was so bad that we had to wash our things when we got home because they smelled like smoke. Everything in the house was old, outdated, cluttered, dirty, and smelled. The first 3 things we pulled out of the kitchen were dirty and had to be washed before use. The kitchen appliances were old (microwave, 1987) and the dishes and cookware were in bad condition. The pans and baking sheets were blackened and gross.
The bath and dish towels were gross, old, and smelled like smoke or mildew. The pillows were lumpy, and many of the blankets were old, smelled like smoke and mildew, and some had holes in them. I notified the owner within a couple hours of being there that we would be leaving first thing in the morning because of the condition of the house and asked for a refund. We would have left this evening if the drive home wasn’t so long. The owner eventually said she would reach out to VRBO about a refund, but has since not responded to me