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Opiniones sobre Hampton Inn by Hilton New Bedford/Fairhaven

2.5 out of 5
Hampton Inn by Hilton New Bedford/Fairhaven
1 Hampton Way, Fairhaven, MA

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 432 de 804 opiniones" "
Evaluación: 8 - Bueno. 255 de 804 opiniones" "
Evaluación: 6 - Aceptable. 77 de 804 opiniones" "
Evaluación: 4 - Mediocre. 28 de 804 opiniones" "
Evaluación: 2 - Terrible. 12 de 804 opiniones" "

9,0/10

Limpieza

9,0/10

Personal y atención

8,6/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Sandra

Se hospedó 1 noche en marzo de 2023
Respuesta de crystal el 30 mar. 2023
Thank you for the review

10/10 Excelente

Yanilra

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy limpios y trato muy bueno
Respuesta de Crystal el 2 feb. 2023
Thank you for the outstanding survey. Please come again soon.

10/10 Excelente

Yanilra

6/10 Aceptable

Cliente verificado

Se hospedó 4 noches en marzo de 2021
Respuesta de Shaina Case (OM) el 30 mar. 2021
Thank you for taking the time to review our hotel. We really appreciate your feedback and hope to see you again in the future.

10/10 Excelente

Juan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Todo estuvo muy bien. El cuarto bello,limpio y un servicio excelente
Se hospedó 2 noches en enero de 2021
Respuesta de Shaina Case (OM) el 22 ene. 2021
Thank you for scoring us a 10 out of 10. So glad you enjoyed your stay! Please come back again soon!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 5 noches en diciembre de 2020
Respuesta de Shaina Case (OM) el 4 ene. 2021
Thank you for reviewing our hotel 5 out of 5. We are so happy you enjoyed your stay! Come back soon!

10/10 Excelente

Salmerón, Bronx NY

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy limpio, se lo recomiendo a todas aquellas personas que talvez tienen dudas de salir con su familia por la limpieza de los sitios, no se va arrepentir.
Se hospedó 2 noches en agosto de 2020
Respuesta de Shaina Case (OM) el 14 ago. 2020
Thank you so much! We really appreciate your kind words and hope to see you again soon!

10/10 Excelente

Salmerón, Bronx NY

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente, la atención muy agradable, todo muy limpio y cómodo, yo regresaré si Dios quiere.
Se hospedó 1 noche en agosto de 2020
Respuesta de Shaina Case (OM) el 12 ago. 2020
Thank you for taking the time to review our hotel. We really appreciate your feedback and hope to see you again soon!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en junio de 2020
Respuesta de Shaina Case (OM) el 22 jun. 2020
Thank you very much for rating our hotel 5 out of 5! We really appreciate your feedback and hope to see you again soon!

10/10 Excelente

EMMANUEL

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bien

6/10 Aceptable

JOSEPH

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It took three rooms to get one that didn’t have some kind of dried up reddish fluid on the shower floor and an air conditioner that worked. The second room was 68 degrees when we got there. I like the temp to be around 65-66 while I’m sleeping. I set the thermostat to 65 and we went to dinner. When we got back a few hours later the temperature actually went up a degree to 69. I was told by the front desk person that the air conditioner was on a motion sensor and that it would only cool when someone was in the room because it’s a lot of wasted energy to cool the room when no one is there. I naturally laughed and asked her what I was supposed to do at night , wave my hand every so often to make the air think there was someone there and cool the room. I’ve been told some dumb things before at hotels because they think you are a dope and don’t know anything. This tops them all.
Se hospedó 2 noches en mayo de 2024
Respuesta de Lyndsey el 13 may. 2024
Hi Joseph. Sorry to hear about your disappointment with your stay. The person you spoke with was correct- the air conditioning is on a motion sensor. You would not need to wave your hand because once it reaches the desired temperature it shuts off and maintains that temperature. Additionally, the thermostat won't go below 68.

10/10 Excelente

Koren

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Andrew

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The only reason I am giving 4 stars for staff and services is because I made the reservation online through Expedia and when I tried to call the hotel just to confirm everything I could not get through to anybody at the phone rang 12 separate times that I called until it just hung up on me so I will call it would ring about 30 to 40 times and it would just hang up I could not get in touch with any person at all finally I got in touch with someone to let them know that we were running late and they weren’t someone that was actually at the hotel I’m not sure who it was to be honest but they were trying to contact the hotel and I was on hold with them for 30 minutes while they were trying to contact the hotel and nothing happened so it was extremely frustrating to not be able to speak to somebody.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

J.Ryon

Viajó con su pareja
No le gustó: Personal y atención, estado de la propiedad e instalaciones
People working the front desk were not knowledgeable or accommodating.We had no Chanel guide and requested one not even close.We are in a renovated room we have a fan in the bath room that doesn’t have a switch to turn it on. They put us next to the room with the hot water heaters and they banged all nite,when we asked for a new room we were told we had to check out take all our luggage with us and check back in at 3. THE NASTIEST PEOPLE. I was exhausted we are here for the funeral of my parents and had a lot to do and just need a nite sleep.
Se hospedó 3 noches en marzo de 2024
Respuesta de Hampton Inn New Bedford el 25 mar. 2024
Thank you for the feedback, we will share with the staff and correct an issue that aren't best practiced. When booking through a third- party agent such as Expedia please read all information about property. Expedia does list that we are undergoing renovations and will experience issues. We hope to see you in the near future!Hampton Inn New Bedford

8/10 Bueno

Luke

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Lyndsey el 9 abr. 2024
Hi Luke! I'm so happy you had a good stay. Let us know if there's any way you think we could improve. Thank you for your feedback!

10/10 Excelente

Stacie

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was friendly during Check in.
Se hospedó 1 noche en marzo de 2024
Respuesta de crystal el 16 mar. 2024
Thank you for staying with us!

10/10 Excelente

Mary

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice stay and very clean
Se hospedó 2 noches en marzo de 2024
Respuesta de crystal el 16 mar. 2024
Thank you for staying with us!

10/10 Excelente

KAREN

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Its good
Se hospedó 1 noche en marzo de 2024
Respuesta de Lyndsey el 7 mar. 2024
Thank you Karen!! Glad to hear it!

8/10 Bueno

ANDREW

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean quiet affordable
Se hospedó 1 noche en febrero de 2024
Respuesta de Lyndsey el 7 mar. 2024
Thank you Andrew! I'm so glad to hear it!

10/10 Excelente

Denine

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel! Conveniently located. Clean. Beds a bit too firm but ok
Se hospedó 1 noche en febrero de 2024
Respuesta de Lyndsey el 7 mar. 2024
Thank you Denine! I'm so glad to hear it. We are actually getting new beds for the renovation, so I hope you'll come and check them out!

10/10 Excelente

Michelle M

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I absolutely loved India the GM! She was so helpful...the staff were lovely. Ill stay there next time...
Se hospedó 1 noche en febrero de 2024
Respuesta de Lyndsey el 7 mar. 2024
Hi Michelle, I'm so glad to hear India and the rest of the staff were so great to you! That is always our aim. Can't wait to see you here next time!

10/10 Excelente

Byoung

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and comfortable...
Se hospedó 1 noche en febrero de 2024
Respuesta de Lyndsey el 7 mar. 2024
Thank you! I'm so glad you had a great stay!

8/10 Bueno

Michael

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en febrero de 2024
Respuesta de crystal el 14 feb. 2024
Thank you.

10/10 Excelente

Melanie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent staff….warm and friendly! Very clean room, excellent bedding and super clean lobby and hallways! Great job everyone!
Se hospedó 2 noches en febrero de 2024
Respuesta de crystal el 4 feb. 2024
Thank you for staying with us and the great review. Please come again soon.

10/10 Excelente

Holli

Se hospedó 3 noches en enero de 2024
Respuesta de crystal el 14 feb. 2024
Thank you.

10/10 Excelente

Peter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Moe el 20 ene. 2024
Thank you Peter for your 5-star review, we are so glad you enjoyed your stay with us. We look forward to seeing you again.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de crystal el 4 feb. 2024
Thank you for staying with us and the great review. Please come again soon.

10/10 Excelente

Cheryl

Se hospedó 1 noche en enero de 2024
Respuesta de crystal el 4 feb. 2024
Thank you for staying with us and the great review. Please come again soon.

10/10 Excelente

Joseph

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were super! They knew the area and cared about the guests! A perfect example of what you folks are all about!
Se hospedó 3 noches en enero de 2024
Respuesta de Lyndsey el 11 ene. 2024
Hi Joseph.I am so thrilled that you had such a good experience with our staff! Making our guests feel welcome is our top priority, so I am so glad that we were able to do that for you. I hope we'll get to see you back here soon!

10/10 Excelente

Anderson Nutrition

Se hospedó 1 noche en enero de 2024
Respuesta de crystal el 4 feb. 2024
Thank you for staying with us and the great review. Please come again soon.

10/10 Excelente

Robinson

Viajó con mascotas
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Lyndsey el 30 dic. 2023
Thank you Robinson! We appreciate your feedback.

8/10 Bueno

Michael

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lyndsey el 30 dic. 2023
Thank you Michael! Your kind feedback is greatly appreciated!

6/10 Aceptable

Andrew

Se hospedó 1 noche en diciembre de 2023
Respuesta de crystal el 4 feb. 2024
Sorry to see that your stay was not outstanding. Please stay with us again soon so we can show you our outstanding hospitality and renovated rooms.

8/10 Bueno

Roger

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lyndsey el 11 ene. 2024
Hi Roger, thank you for your review! I'm so happy that you had a good experience at our hotel!

2/10 Terrible

Brittany

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 1 noche en noviembre de 2023
Respuesta de crystal el 4 feb. 2024
Sorry to see that your stay was not outstanding. Please stay with us again soon so we can show you our outstanding hospitality and renovated rooms.

10/10 Excelente

Beth

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de crystal el 4 feb. 2024
Thank you for staying with us and the great review. Please come again soon.

10/10 Excelente

Brita

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en diciembre de 2023
Respuesta de Lyndsey el 8 dic. 2023
Thank you Brita!!

10/10 Excelente

Jennifer

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Beautiful
Great
Just comfy on a cold night
Se hospedó 2 noches en diciembre de 2023
Respuesta de Lyndsey el 7 dic. 2023
Hi Jennifer. I am so glad you enjoyed your stay with us! I hope we'll get the opportunity to serve you again!

10/10 Excelente

Victor

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2023
Respuesta de crystal el 5 dic. 2023
Thank you!

8/10 Bueno

Louise

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff are super helpful and friendly, including pet friendly. Some of the common area carpets could use upgrading. The room decor is a bit dated but the beds and bedding are all recent and comfy.
Se hospedó 2 noches en noviembre de 2023
Respuesta de crystal el 5 dic. 2023
Thank you!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Getaway
My stay was for a quick getaway to relax. The hotel was extremely quiet which was great for my purpose, and the breakfast offered every day was very good. Also, the hotel was in close proximity to nail salons, shopping areas and restaurants. However, I found the staff not so friendly. There was only one staff member whom I passed in the hallway who smiled, and we exchanged what I thought was normal morning courtesy of saying good morning. When I tried that with other workers, no eye contact was made and a very low if any response. Even when I checked in, the first receptionist was not welcoming. However, another one came from the back and engaged in conversation with me. My room overall was nice, but after my first night sleeping on the bed, I noticed my back began to ache. My the third night it was worst, and the pillows were extremely soft. As I stated previously, the employees overall were not very cordial so I did not request a room exchange especially with me leaving after the third night. Also, the channels offered are very poor. Surprisingly, there were no sports channels. I was unable to watch the Celtics game. Your guests who enjoy watching HBO channels will be satisfied with the channel choices. This was my first time staying at a Hampton Inn; I'm on the fence as to whether I will try again.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Lyndsey el 23 nov. 2023
Hi there,First of all, I want to thank you for bringing to my attention the issues you faced during your stay. We here at the Hampton pride ourselves on exceptional customer service, and I am so sorry that you did not experience that while you were staying with us. We never want anyone to leave our doors not feeling welcome and cared for, and I want to offer you a sincere apology for not providing you the service you deserve. As for the poor quality of the mattress and the pillows that you mentioned, we will be getting a full-scale renovation within the next few months that should fix all those issues. While we don't offer a significant number of sports channels, we do have ESPN as well as a few others, and we will possibly be getting more as we will be updating our televisions around the same time as the renovations. I hope you will consider revisiting us after the fact so you can see the changes made!

10/10 Excelente

Esteban

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place
Se hospedó 2 noches en noviembre de 2023
Respuesta de Lyndsey el 19 nov. 2023
Hi Esteban, thank you for your review! We're so glad you enjoyed your stay. Take care, and we hope to see you again soon!

8/10 Bueno

Maria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I enjoyed my stay
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lyndsey el 19 nov. 2023
Hi Maria! Thank you for your review. I'm so happy you enjoyed your stay! Have a wonderful week, and I hope we'll get to see you again in the future!

10/10 Excelente

Glen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All of the staff was very friendly, the room was clean and quiet. The breakfast was delicious and plenty to choose from and I have to say you have the best coffee i have ever got at a hotel/ motel
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lyndsey el 15 nov. 2023
Hi Glen,Thank you so much for your lovely review! I am so happy that you had a great stay and that we were able to meet your expectations. I am very glad you enjoyed our coffee as well! We hope to see you again at some point in the future!Best,Lyndsey RotmanFront Desk SupervisorHampton Inn and Suites New Bedford/Fairhaven

10/10 Excelente

Lydia

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
It had been years since I had stayed at this location, and it was a great stay! Staff were very friendly and informative. Thoughtful to have coffee, fruits and cookies during the day. The convenience of being so close to shopping area was great too! I would stay again!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Lyndsey el 13 nov. 2023
Dear Lydia,Thank you so much for your lovely review! I am so glad to hear that you enjoyed your stay with us at the Hampton. It is of the upmost importance to us that our guests feel cared for and welcomed, and I'm very happy that our staff helped to make your experience excellent! We look forward to seeing you again at some point in the future!Best,Lyndsey RotmanFront Desk Supervisor

10/10 Excelente

J

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place, staff are really friendly, and place is very clean
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lyndsey el 13 nov. 2023
Hi J,Thank you very much for your feedback on your stay with us! I am so glad to hear that you enjoyed your stay, and that our staff helped to make your experience at our hotel excellent! I hope that we will see you back with us again in the future!Best,Lyndsey RotmanFront Desk SupervisorHampton Inn and Suites New Bedford/Fairhaven

10/10 Excelente

Tracie

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place
Great place to stay, staff is super friendly especially Nyck, who goes above and beyond for everyone.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lyndsey Rotman el 9 nov. 2023
Hi Tracie,We are so happy to hear of your excellent stay with us here at the Hampton Inn! Thank you very much for your feedback, I will be sure to pass on the compliment to Nyck!Best,Lyndsey RotmanFront Desk SupervisorHampton Inn and Suites New Bedford/Fairhaven

6/10 Aceptable

Jeanette

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean, friendly staff. The beds are like sleeping on plywood. A real shame because the hotel was very clean and located perfectly for my needs.
Se hospedó 2 noches en octubre de 2023
Respuesta de crystal el 2 nov. 2023
Thank you!!

10/10 Excelente

ANDREW

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Super friendly and helpful front desk
Se hospedó 1 noche en octubre de 2023
Respuesta de crystal el 2 nov. 2023
Thank you!!

10/10 Excelente

julie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de crystal el 2 nov. 2023
Thank you!!