Thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management

Thank you for being our guest at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall. We are delighted to know you were comfortable here and that you were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager

Dear Debbie, We appreciate your feedback regarding the cosmetic condition of the room. Our team strives to maintain a comfortable environment for our guests. We will address these issues promptly to ensure future guests enjoy a pleasant stay. Your input helps us continually improve our accommodations. Please don't hesitate to reach out if you have any further concerns. We hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management

Dear Vaughn, We regret to hear about your recent experience at our establishment. Maintaining a clean and welcoming environment is of utmost importance to us, and we apologize for falling short of your expectations. Your feedback regarding the cleanliness, odor, and linen service is valuable to us, and we will address these issues promptly with our team to ensure improvement. We understand your decision, but we sincerely hope you'll reconsider and give us another opportunity to provide you with a more satisfying stay in the future. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Manish, Thank you for your feedback about our breakfast offerings; we are disappointed to know that you were not happy with the variety. Your comments about breakfast options will be shared appropriately, as we always want to know what would enhance our guest experience. We hope you will return to stay with us another time; it was a pleasure hosting your visit. Sincerely,Hotel Management

Dear Monica, Thank you for your kind feedback! We're delighted to hear that you felt at home during your stay with us at Extended Stay America. Providing a comfortable and welcoming environment is our top priority, and we're glad that you experienced just that. We appreciate your patronage and look forward to welcoming you back for another "home away from home" experience.Sincerely,Hotel Management

Dear Abrorkhuja, Thank you for mentioning how impeccably clean our hotel was during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work! It was our pleasure hosting you here at Extended Stay America, and we can't wait to welcome you back for another fantastic stay.Sincerely,Hotel Management

Dear MINJI, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We value your feedback as we are constantly striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management

Dear Margo, We're truly honored to be your home away from home, and we're glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and devoted staff, Johnny. Your comfort is a top priority for us, and we're delighted to know you're satisfied with the price and location. We look forward to sharing your upcoming holidays and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

Dear Maria, Thank you for the wonderful review. We are so glad our location worked well for you and that you appreciated being close to the mall. Thank you for being our guest. We look forward to your next visit to Extended Stay America.Sincerely, Hotel Management

Dear Melanie, We sincerely apologize for the disruptions you experienced during your stay. We strive to provide a comfortable and peaceful environment for all guests, and it's disheartening to hear about the noise and other issues you encountered. We appreciate your feedback, which will help us address these concerns and make improvements. Our goal is to ensure all guests have a pleasant stay, and we regret that we fell short during your visit. Thank you for sharing your experience with us. We hope you might consider giving us another chance to provide a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Anthony, Thank you for taking the time to share about your stay. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to advance our services and appreciate your valuable feedback. It was a pleasure having you stay with us, and we hope to see you again soon!Sincerely,Hotel Management

Dear Janice, Thank you for your recent stay with us. We appreciate your remarks about your concerns with our property and grounds. While our team works hard to ensure a great experience at our hotel, both inside and outside, we take comments like yours seriously, as we always want to improve our guest experience. We hope you will stay with us again so you can see we are committed to providing a clean and comfortable home away from home for our guests. Sincerely,Hotel Management

Dear Pauline, Thank you for reviewing our hotel. It is nice you had a good stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team as we want our guests to have a perfect hotel experience while with us. Please give us another chance to welcome you back soon for a better experience.Sincerely,Hotel Management

Dear Maria, Thank you for taking the time to leave a review of your recent stay at Extended Stay Americal. We are thrilled to hear that you enjoyed our great location next to the mall and found our hotel to be a good value for the price. We work hard to make sure our guests have a comfortable and memorable stay with us. Therefore, it is lovely to see that you had an enjoyable stay and found us to be of great value. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management

Dear Parouha, Thank you for your review and for confirming that our hotel is an excellent choice for families. Your recommendation truly means a lot to us. Guests love that we offer plenty of fun features for kids and great amenities for adults. Our team works hard to deliver friendly service to all our guests, and we appreciate your kind comments. Thank you again for writing about your stay at Extended Stay America. We look forward to your return visit.Sincerely,Hotel Management

Dear Alina, Thank you for choosing us. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear John, Thank you for the feedback. We apologize for not meeting our promise of providing clean and fresh accommodations. We have promptly informed our housekeeping team about your experience, and they will take appropriate action. We hope to host you again and provide you with an impeccable stay.Sincerely,Hotel Management

Dear David, Thank you for your feedback and for being our guest. We are glad our location was convenient for you. We sincerely apologize for the unfortunate loss of your pair of jeans. We assure you that we began investigating the issue as soon as we were informed of your loss. Any property left behind in a guest suite is brought to the reception area for safekeeping and logged for tracking purposes. Our staff is well-trained and dedicated, so it is upsetting to hear you feel there is a security issue at our property. Please contact us directly at the hotel to further discuss this matter and resolve it favorably. Sincerely,Hotel Management

Dear Misty, Thank you for choosing to stay with us. Please accept our sincere apologies for the issues and inconvenience you experienced in your suite. We appreciate you bringing this to our attention so we may look into it further. It was a pleasure hosting your visit to the city, and we hope to see you again soon.Sincerely,Hotel Management

Dear Guest, Thank you for posting a review, so other travelers know what makes us an excellent choice when visiting the city! It's lovely to know how much you enjoyed your time at Extended Stay America, and we are happy you were impressed with our service, suites, and amenities. It was a pleasure hosting your visit, and we look forward to your return! Sincerely,Hotel Management

Dear Jennifer, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We wish you all the best with your travels.Sincerely,Hotel Management