Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 387 de 573 opiniones" "
10 - Excelente
387
Evaluación: 8 - Bueno. 109 de 573 opiniones" "
8 - Bueno
109
Evaluación: 6 - Aceptable. 45 de 573 opiniones" "
6 - Aceptable
45
Evaluación: 4 - Mediocre. 16 de 573 opiniones" "
4 - Mediocre
16
Evaluación: 2 - Terrible. 16 de 573 opiniones" "
2 - Terrible
16
9,4/10
Limpieza
9,4/10
Personal y atención
8,8/10
Servicios
9,4/10
Estado de la propiedad e instalaciones
9,2/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Cliente verificado
18 jul. 2021
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo muy limpio, seguro y el staff muy profesional y cortes
Cliente verificado
Se hospedó 1 noche en julio de 2021
10/10 Excelente
Austin
Viajó con su familia y niños pequeños, Viajó con su familia
13 may. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We enjoyed staying at the hotel and found it to be clean and the staff to be friendly.
Austin
Se hospedó 1 noche en mayo de 2024
Respuesta de LeAnn el 13 may. 2024
Dear Mr. Austin,Thank you so much for taking the time to provide us with a "5" and for your nice comments about the cleanliness and the friendliness of our staff. We hope to welcome you back again soon!Sincerely,LeAnn M.General Manager
6/10 Aceptable
James
Viajó por negocios, Viajó con su familia
20 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I very rarely write reviews. However I think this will be helpful. The hotel itself was great. It was modern, clean, had a great staff, and the food was par for the course as a business hotel. My only complaint is if you want a good night sleep make sure you get a room away from the outside sitting area. There were people out there every night until 11:00 PM drinking. It made sleeping and getting a good nights rest very difficult!
James
Se hospedó 3 noches en abril de 2024
Respuesta de LeAnn el 22 abr. 2024
Dear Mr. James,Thank you for taking the time to provide us with feedback. I am so sorry to hear about the noise you experience during your stay with us. I will share your comments with our team so that we can do better at managing the noise outside. I hope that when you visit the Beavercreek area again, that you will stay with us.Best Regards,LeAnn M.General Manager
10/10 Excelente
LAWRENCE
5 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient, Clean and safe…
LAWRENCE
Se hospedó 1 noche en abril de 2024
Respuesta de LeAnn el 8 abr. 2024
Dear Mr. Lawrence,Thank you for taking the time to write a nice comment about our hotel cleanliness and safetiness. We hope to welcome you back again in the near future!Sincerely,LeAnn M.General Manager
10/10 Excelente
Katherine, Fairborn
Viajó con su pareja
31 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent hotel for a last minute booking
Katherine
Se hospedó 1 noche en marzo de 2024
Respuesta de LeAnn el 8 abr. 2024
Dear Ms. Katherine,Thank you for taking the time to write a nice comment about our hotel. We hope to welcome you back again in the near future!Sincerely,LeAnn M.General Manager
10/10 Excelente
James
Viajó con su familia
24 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It appeared very clean and the staff were very friendly. Only thing is the towels could use better washing. Great amenities - our teen boys enjoyed the pool, workout room and pool table area. Would definitely stay again.
James
Se hospedó 1 noche en marzo de 2024
Respuesta de LeAnn el 8 abr. 2024
Dear Mr. James,Thank you so much for taking the time to provide us with feedback. I will share your comments with our team so we can make improvements for future stays. I am pleased to read that you all enjoyed your overall stay with us, and we hope to welcome you back again soon!Sincerely,LeAnn M.General Manager
8/10 Bueno
Janelle
Viajó con su pareja
18 mar. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I think I would have given them five stars if the pressure in the shower was just a little better and the mattress wasn’t so firm. The hotel was very clean and the staff were very pleasant.
Janelle
Se hospedó 1 noche en marzo de 2024
Respuesta de LeAnn el 21 mar. 2024
Dear Ms. Janelle,Thank you for taking the time to provide us with feedback, and for your nice comments about our staff and hotel cleanliness! We hope to welcome you back again in the near future!Sincerely,LeAnn M.General Manager
10/10 Excelente
Margaret
Viajó con su familia
4 mar. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything was great
Margaret
Se hospedó 1 noche en marzo de 2024
Respuesta de LeAnn el 21 mar. 2024
Dear Ms. Margaret,Thank you for taking the time to provide us with "5" stars! We hope to welcome you back again soon!Sincerely,LeAnn M.General Manager
10/10 Excelente
Ronald
18 feb. 2024
Ronald
Se hospedó 1 noche en febrero de 2024
Respuesta de LeAnn el 21 mar. 2024
Dear Mr. Ronald,Thank you for taking the time to provide us with "5" stars! We hope to welcome you back again soon!Sincerely,LeAnn M.General Manager
6/10 Aceptable
Shanna
17 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Agnes and Karen were so friendly and helpful to this out of towner! Thank you!
Shanna
Se hospedó 2 noches en febrero de 2024
Respuesta de LeAnn el 19 feb. 2024
Dear Ms. Shanna,Thank you for taking the time to write nice comments about Karen and Agnes. I am sorry your experience with us was only a 3 star. Please let us know if there is anything that we can do better when you visit us again to turn that 3 into a 5!Sincerely,LeAnn M.General Manager
10/10 Excelente
William
Viajó con su familia
11 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Absolutely wonderful property Very glad we chose this location and I am excited to return Very professional,clean and welcoming in a terrific part of town
William
Se hospedó 1 noche en febrero de 2024
Respuesta de LeAnn el 12 feb. 2024
Dear Mr. William,Thank you so much for taking the time to provide us with wonderful feedback! We hope to welcome you back again in the near future!Sincerely,LeAnn M.General Manager
10/10 Excelente
Jon
6 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice and clean.
Jon
Se hospedó 2 noches en febrero de 2024
Respuesta de LeAnn el 12 feb. 2024
Dear Jon,Thank you so much for taking the time to provide us with a "5" star rating, and your comments about our cleanliness! I hope to welcome you back again soon!Sincerely,LeAnn M.General Manager
10/10 Excelente
Michelle
Viajó con su familia
3 feb. 2024
Le gustó: Servicios
Clean and fully stocked towels and hairdryer and toiletries
Michelle
Se hospedó 1 noche en febrero de 2024
Respuesta de LeAnn el 12 feb. 2024
Dear Ms. Michelle,Thank you for taking the time to write a wonderful review! We hope to welcome you back again in the near future!Sincerely,LeAnn M.General Manager
6/10 Aceptable
Kendra
Viajó con su familia, Viajó en grupo
13 ene. 2024
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Kendra
Se hospedó 1 noche en enero de 2024
Respuesta de LeAnn el 30 ene. 2024
Dear Ms. Kendra,Thank you for taking the time to rate out hotel. If there is anything that we could have done better to turn that "6" into a "10," during your next visit. Please let us know.We hope to welcome you back again in the near future!Sincerely,LeAnn M.General Manager
10/10 Excelente
Kelsey
31 dic. 2023
Kelsey
Se hospedó 1 noche en diciembre de 2023
Respuesta de LeAnn el 30 ene. 2024
Dear Ms. Kelsey,Thank you so much for taking the time to provide us with a 5 star review! I Hope to welcome you back again in the near future!Sincerely,LeAnn M.General Manager
10/10 Excelente
Cliente verificado
Viajó con su familia
31 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The staff was friendly and very accommodating. The rooms were well kept and very clean. The gym onsite was well equipped. This hotel has everything you needed. We would definitely stay at this location in the future.
Cliente verificado
Se hospedó 3 noches en diciembre de 2023
Respuesta de LeAnn el 1 ene. 2024
Dear Guest,Thank you so much for taking the time to write nice comments about the friendliness of our staff and your experience. We hope to welcome you back again soon!Sincerely,LeAnn M.General Manager
10/10 Excelente
Jason
30 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Jason
Se hospedó 1 noche en diciembre de 2023
Respuesta de LeAnn el 1 ene. 2024
Dear Mr. Jason,Thank you for taking the time to provide us with a "10!" I hope to welcome you back again soon!Sincerely,LeAnn M.General Manager
6/10 Aceptable
Stephanie
Viajó con su familia
30 dic. 2023
Le gustó: Limpieza, personal y atención
Stephanie
Se hospedó 2 noches en diciembre de 2023
Respuesta de LeAnn el 1 ene. 2024
Dear Ms. Staphanie,Thank you for taking the time to rate our hotel. If there is anything that we could do better next time to change your "6" star experience into a "10" please let us know! We hope to welcome you back again when you are near the Beavercreek area!Sincerely,LeAnn M.General Manager
10/10 Excelente
Jennifer
Viajó con su familia
28 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Family Christmas getaway
We had a wonderful stay at this hotel! The atmosphere was fun and inviting and staff was wonderful to us during our visit. Agnes took great care of us! We really enjoyed our time there. Highly recommend!
Jennifer
Se hospedó 1 noche en diciembre de 2023
Respuesta de LeAnn el 29 dic. 2023
Dear Ms. Jennifer,Thank you so much for taking the time to write nice comments about our staff. I appreciate your feedback, and we look forward to welcoming you back again in the future!Sincerely,LeAnn M.General Manager
6/10 Aceptable
George
Viajó con su familia
26 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Prefer another hotel
I like the idea of this place... ecofriendly, efficient, etc. But it's just not very comfortable. The room is tiny with no normal furniture, the towels are very scratchy, etc. Worst part was the heater, which was extremely loud each time it came on through the night
George
Se hospedó 3 noches en diciembre de 2023
Respuesta de LeAnn el 27 dic. 2023
Dear Mr. George,Thank you so much for taking the time to provide us with feedback. I am sorry to hear about the heater in the room and we will have our maintenance team look into this right away. If there is anything that I can do for your inconvenience, please give me a call at the hotel! We hope that when you visit the Beavercreek area again that you will choose our hotel!Sincerely,LeAnn M.General Manager
10/10 Excelente
Scott
Viajó con su familia
26 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Always a great stay
Great staff, super fun amenities, fantastic, clean hotel! Our go-to when we visit Dayton to see family. Thank you!!❤️
Scott
Se hospedó 4 noches en diciembre de 2023
Respuesta de LeAnn el 27 dic. 2023
Dear Mr. Scott,Thank you so much for taking the time to leave a nice review about your experience with us! We hope to welcome you back again soon!Sincerely,LeAnn M.General Manager
10/10 Excelente
Judith
Viajó con su pareja
26 dic. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place
Judith
Se hospedó 1 noche en diciembre de 2023
Respuesta de LeAnn el 27 dic. 2023
Dear Ms. Judith,Thank you for taking the time to provide us with "5" stars! We hope to see you again soon!Sincerely,LeAnn M.General Manager
4/10 Mediocre
Mary
Viajó con su familia
16 dic. 2023
Le gustó: Servicios
They charged me late check in even though we were in our rooms. They didn’t fix it until I called after I hit home. Their front staff didn’t know what they were doing
Mary
Se hospedó 2 noches en diciembre de 2023
Respuesta de LeAnn el 16 dic. 2023
Dear Ms. Mary,Thank you for taking the time to provide us with feedback. I am so sorry to hear about the experience that you had with us. We recently got a new front desk system that we have all been learning, but that is not an excuse for your inconveniences. If there is anything that I can do to turn your experience into 5 stars, please give me a call at the hotel! We want all of our guests to be highly satisfied and return.Best Regards,LeAnn M.General Manager
10/10 Excelente
Gautam
Viajó con su familia y niños pequeños
26 nov. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed here for an overnight trip. Pretty standard hotel as per the Tru brand.
Gautam
Se hospedó 1 noche en noviembre de 2023
Respuesta de LeAnn el 16 dic. 2023
Dear Gautam,Thank you so much for taking the time to write a review! We hope to welcome you back again in the near future!Sincerely,LeAnn M.General Manager
10/10 Excelente
Karen
Viajó con su familia, Viajó con mascotas
26 nov. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Not unique but I love that it is clean and staff is friendly. We did have trouble with the remote, batteries must have died but that happens. Excellent property.
Karen
Se hospedó 1 noche en noviembre de 2023
Respuesta de LeAnn el 16 dic. 2023
Dear Ms. Karen,Thank you so much for taking the time to provide us with feedback! While I am pleased to see you enjoyed your overall stay with us; I am sorry to hear about the batteries in your remote! We hope to welcome you back again in the near future!Sincerely,LeAnn M.General Manager
10/10 Excelente
Pam
Viajó con su familia y niños pequeños
14 nov. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
In very clean condition. Room was very clean and spacious. Breakfast selection was great. Granddaughter loved the pool
Pam
Se hospedó 1 noche en noviembre de 2023
Respuesta de LeAnn el 14 nov. 2023
Dear Ms. Pam,Thank you so much for taking the time to write nice comments about your experience at our hotel. I hope to welcome you back again soon!Sincerely,LeAnn M.General Manager
2/10 Terrible
Chad
12 nov. 2023
Clearly no thought was put into noise control. I don’t think we got more than a couple of hours of sleep. Our room was right across from the elevator and we could hear everything. Then once we finally were sleeping well the damn alarm clock in our room started going off. We gave up after that. The rooms are also tiny and more like a dorm room then a hotel room.
Chad
Se hospedó 1 noche en noviembre de 2023
Respuesta de LeAnn el 14 nov. 2023
Dear Mr. Chad,Thank you so much for taking the time to provide us with feedback. We strive for our guests to have the best possible experience with us, and I regret that we failed during your stay. If there is a way we can remedy your experience with us, please give us a call at the hotel. We strive to uncover all concerns before your departure so we can make your stay right. We regret we did not know.Best Regards,LeAnn M.General Manager
6/10 Aceptable
Larry
Viajó con su familia
12 nov. 2023
Le gustó: Personal y atención, comodidad de la habitación
Larry
Se hospedó 1 noche en noviembre de 2023
Respuesta de LeAnn el 14 nov. 2023
Dear Mr. Larry,Thank you so much for taking the time to rate our hotel. If there is anything we can do better next time to turn the "6" star into a "10" star rating, please let us know!Best Regards,LeAnn M.General Manager
10/10 Excelente
Lorraine
10 nov. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay, will look for this brand again.
It was a nice stay. The fooseball table was fun, and the breakfast good: pancakes, yogurt, eggs, bacon, bagels toast or english muffins, cereal.
The bed was comfy and there was a table next for my cpap machine.
Lorraine
Se hospedó 1 noche en noviembre de 2023
Respuesta de LeAnn el 14 nov. 2023
Dear Ms. Lorraine,Thank you so much for taking the time to write nice comments about your experience with us! We hope to see you again in the near future!Sincerely,LeAnn M.General Manager
10/10 Excelente
Eric, Bellefontaine
5 nov. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Eric
Se hospedó 1 noche en noviembre de 2023
Respuesta de LeAnn el 14 nov. 2023
Dear Mr. Eric,Thank you so much for taking the time to provide us with a "5" star review!. We hope to welcome you back again soon!Sincerely,LeAnn M.General Manager
10/10 Excelente
Erin
31 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
New and clean with friendly staff
Erin
Se hospedó 3 noches en octubre de 2023
Respuesta de LeAnn el 3 nov. 2023
Dear Ms. Erin,Thank you so much for taking the time to provide our hotel with a "10" star review! I hope to welcome you back again in the near future!Sincerely,LeAnn M.General Manager
10/10 Excelente
keith
26 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
keith
Se hospedó 1 noche en octubre de 2023
Respuesta de LeAnn el 3 nov. 2023
Dear Mr. Keith,Thank you so much for taking the time to provide us with a "5" star review! I hope to welcome you back again soon!Sincerely,LeAnn M.General Manager
8/10 Bueno
Angela
21 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Angela
Se hospedó 2 noches en octubre de 2023
Respuesta de LeAnn el 23 oct. 2023
Dear Ms. Angela,Thank you so much for taking the time to rate our hotel. If there is anything that we can do next time to change the "4" start into a "5" please let us know!Sincerely,LeAnn M.General Manager
6/10 Aceptable
Deborah
Viajó con su familia
18 oct. 2023
Le gustó: Limpieza, personal y atención
No microwave in rooms. I didn't know this when I booked the room. Also the rooms are pretty small. There was no luggage rack for suitcases. They have a small bench area which will only fit 1 bag/suitcase. Didn't work for me.
Deborah
Se hospedó 1 noche en octubre de 2023
Respuesta de AGM el 18 oct. 2023
Thank you for your recent stay with us and sharing your feedback. We apologize for not having microwave in the rooms. But we do have microwave in the lobby for all the guests to use. We appreciate your business and honesty. Have a good one.
10/10 Excelente
Brent
Viajó con su familia
17 oct. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy check in and check out!
Brent
Se hospedó 1 noche en octubre de 2023
Respuesta de AGM el 18 oct. 2023
Thank you for choosing Tru by Hilton in Beavercreek. We appreciate your business.Have a good day!
10/10 Excelente
Julie
Viajó con su familia
17 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Julie
Se hospedó 1 noche en octubre de 2023
Respuesta de AGM el 18 oct. 2023
Thank you for your recent stay with us and sharing your feedback. Have a great day!
10/10 Excelente
Arianny
Viajó con su pareja, Viajó con su familia
8 oct. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was incredibly nice, property was clean and we felt safe. Will definitely be staying again
Arianny
Se hospedó 3 noches en octubre de 2023
Respuesta de AGM el 18 oct. 2023
Thank you for staying with us and sharing your feedback. We love having you at our hotel and we appreciate your wonderful comments.We look forward to welcoming you back.
10/10 Excelente
Lynne
Viajó con su familia
8 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Mini Family Reunion
Everything was great at he hotel. Checkin was great and the clerk was very pleasant and helpful. Only issue we had was trying to regulate the temp in the room. Either it was too cold or too hot at night. It was late and we were very tired, so we just turned off the air/heat and we were find that night as it wasn’t too cold outside.
Lynne
Se hospedó 1 noche en octubre de 2023
Respuesta de AGM el 18 oct. 2023
Thank you so much for staying with us and giving us a 10. We appreciate your business and sharing your feedback. I am sorry that you had trouble with the temp in the room. I'll make sure to pass this along with our maintenance department.
10/10 Excelente
Charles, MILWAUKEE
Viajó con su pareja
5 oct. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel is very new and everything was maintained beautifully.
Charles
Se hospedó 1 noche en octubre de 2023
Respuesta de AGM el 18 oct. 2023
Thank you for staying with us and sharing your feedback.We love having you at our hotel. Have a great day!
10/10 Excelente
Cliente verificado
Viajó con su familia
4 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amazing experience. Friendly and helpful staff. They went above and beyond. The hotel and room were clean. After driving 5 hours, I wanted a good night sleep which I did have. I stayed at this hotel before. All great experiences.
Cliente verificado
Se hospedó 2 noches en septiembre de 2023
Respuesta de AGM el 18 oct. 2023
We love having you at our hotel. We appreciate your feedback and your business. Have a great day and hope to see you soon.
8/10 Bueno
Dawn
25 sept. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Stay!
The hotel was very clean and in a great locations to the Air Force Museum as well as lots of food choices. The room was very comfortable, and clean. I would stay her again and recommend it to someone going to the area.
Dawn
Se hospedó 2 noches en septiembre de 2023
Respuesta de LeAnn el 25 sept. 2023
Dear Dawn,Thank you so much for taking the time to write nice comments about our hotel. If there is anything we can do next time to change that "8" to a "10" please let us know!Sincerely,LeAnn M.General Manager
6/10 Aceptable
Bogdan
Viajó con su familia y niños pequeños
24 sept. 2023
Just average. The property looks new and the room is nice. Check in was slow very busy. Room was generally clean but I had to request additional floor cleaning. The breakfast area gets very busy in the morning, feel like more tables would be good investment. Pool is small.
Just very average at best. Especially for the money.
Bogdan
Se hospedó 2 noches en septiembre de 2023
Respuesta de LeAnn el 3 nov. 2023
Dear Bogdan,Thank you for taking the time to provide us with feedback. I am sorry your experience was less than our expectations. If there is anything that we can do for you next time to make your experience a "5" star please let us know.Sincerely,LeAnn M.General Manager
10/10 Excelente
Patrick
Viajó con su pareja
24 sept. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location
Patrick
Se hospedó 1 noche en septiembre de 2023
Respuesta de LeAnn el 24 sept. 2023
Dear Mr. Patrick,Thank you so much for taking the time to give us a "5" star rating! I hope to welcome you back again soon!Sincerely,LeAnn M.General Manager
10/10 Excelente
Nina
Viajó con su pareja
24 sept. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Check in was a breeze. Employee at the counter was friendly. Room is spacious and clean. Breakfast was awesome with good choices. Highly recommend
Nina
Se hospedó 1 noche en septiembre de 2023
Respuesta de LeAnn el 24 sept. 2023
Dear Ms. Nina,Thank you so much for taking the time to write nice comments about the friendliness of our employees and the cleanliness of our rooms. We are also pleased to read that you enjoyed our breakfast. We hope to welcome you back again soon!Sincerely,LeAnn M.General Manager
8/10 Bueno
Kelly
Viajó con su familia
23 sept. 2023
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
The front desk staff person was argumentative and rude and unhelpful.
Kelly
Se hospedó 1 noche en septiembre de 2023
Respuesta de LeAnn el 24 sept. 2023
Dear Ms. Kelly,I am so sorry to hear about your experience this way. It is certainly not acceptable for anyone at our front desk to be rude or unhelpful! Please give me a call at the hotel so I can understand what happened and remedy this for you, and address the situation with the employee responsible!Our goal is for all of our guests to have the best possible experience at our hotel so that you will return in the future! I regret that we failed during your stay.Best Regards,LeAnn M.General Manager
8/10 Bueno
Laurel
21 sept. 2023
Laurel
Se hospedó 5 noches en septiembre de 2023
Respuesta de LeAnn el 22 sept. 2023
Dear Ms. Laurel,Thank you so much for taking the time to rate our hotel. If there is anything we can do to change your "8" to a "10" on your next stay, please let us know! We hope to welcome you back again soon!Sincerely,LeAnn M.General Manager
8/10 Bueno
Bradley, Wauconda
18 sept. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lots of places to eat and shop very near, some walkable.
Room was comfortable. No coffee in the room, you have to go to the lobby for that. Cleaning is every fourth day, which if ok, but simple garbage emptying should be everyday. I’d say that staff at front desk dressed a bit too casual for my liking, tshirts were common.
Breakfast was good.
I recommend staying here.
Bradley
Se hospedó 3 noches en septiembre de 2023
Respuesta de LeAnn el 18 sept. 2023
Dear Mr. Bradley,Thank you so much for choosing to stay at our hotel, and for providing us with feedback. We hope to welcome you back again in the near future!Sincerely,LeAnn M.General Manager
6/10 Aceptable
guo, new york
17 sept. 2023
No le gustó: Servicios
They don't clean the room nice for new guest to use it, when i get in the room first day, I can tell not fully clean. The shampoo bottle is empty, the shower wall got fews unknown hairs. The bed cover & pillow covers looks like not fully changed.
guo
Se hospedó 2 noches en septiembre de 2023
Respuesta de LeAnn el 18 sept. 2023
Dear Guo,Thank you for taking the time to provide us with feedback, we will share your feedback to improve our service going forward. I am sorry to hear the room was not really clean when you checked in. This is not our standard and not the comments we usually hear from our guest, and is certainly not acceptable and will be addressed with the housekeeper responsible. Please give me a call at the hotel! Our goal is to remedy this concern so that you will stay with us again in the future!Best Regards,LeAnn M.General Manager
8/10 Bueno
Raleigh
Viajó por negocios, Viajó con su familia
17 sept. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very busy at check in, only 1 person at desk, did a great job getting people checked in. Met my request for a room close to main area. Issue with room door not closing and locking, the housekeeping staff was excellent to get the repair made immediately. Hotel was staffed 24 hours with front desk person. Loved the “chill” area outdoors!
Raleigh
Se hospedó 1 noche en septiembre de 2023
Respuesta de LeAnn el 17 sept. 2023
Dear Guest,Thank you so much for taking the time to write nice comments about our team! I am happy to hear we took care of your concern immediately! We hope to welcome you back again in the near future!Sincerely,LeAnn M.General Manager
10/10 Excelente
Gary
16 sept. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Gary
Se hospedó 1 noche en septiembre de 2023
Respuesta de LeAnn el 17 sept. 2023
Mr. Gary,Thank you so much for taking the time to give us a "5" star rating! I hope to welcome you back again soon!Sincerely,LeAnn M.General Manager