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Opiniones sobre Mercure Exeter Southgate Hotel

4 out of 5
Mercure Exeter Southgate Hotel
Southernhay East, Exeter, England

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 383 de 1003 opiniones" "
Evaluación: 8 - Bueno. 313 de 1003 opiniones" "
Evaluación: 6 - Aceptable. 162 de 1003 opiniones" "
Evaluación: 4 - Mediocre. 92 de 1003 opiniones" "
Evaluación: 2 - Terrible. 53 de 1003 opiniones" "

8,2/10

Limpieza

8,2/10

Personal y atención

7,8/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Juan

Se hospedó 1 noche en julio de 2022

10/10 Excelente

Fernando

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Ubicacion perfecta!
Se hospedó 2 noches en junio de 2019
Respuesta de Exeter Manager el 11 jun. 2019
Thanks for the 10/10 rating! I hope we can welcome you back soon

10/10 Excelente

Louise

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Reception staff couldn’t have been more welcoming, great check in with friendly staff. Hotel room clean. Thank you for a great stay.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Maria

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
The room was quite dark so you had to put all the lights on in the day time. The hairdryer was broken. There was no soap in the dispenser in the shower. The bed base had a rip in it. Not worth £206 per night!
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Tim

Le gustó: Limpieza, personal y atención, servicios
I liked the hotel and staff but I thought the extra cost of parking, use of the pool and breakfast considering the nightly rate was a charge to far I could stay at a premium budget hotel for much less and I didn’t think the quality of the bed was as good as a budget hotels mattress and pillows. My tv worked on and off and I didn’t get my cups/hot chocolate replenished all which led me to feel this hotel was not value for money despite nice general facilities and friendly staff.
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Jan

Viajó en grupo
Le gustó: Servicios
Lovely staff very clean eould go back again
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Roisin

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The welcome when I arrived at the Mercure was so lovely. The staff who checked me in, an earlier let me drop my bag were so friendly and accomodating which was so appreciated after I'd had at a different venue the previous night. The room was so comfortable and I had such a great night sleep.
Se hospedó 2 noches en abril de 2024

4/10 Mediocre

Daniel

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios
Initial impressions were good, with a pleasant room. Looking forward to a dip in the pool, it soon became apparent that the leisure facilities cost an additional £10 per person which although on the hotel's Expedia page it was in details which needed scrolling down to. In addition we discovered that the jacuzzi wasn't working. The safe in the room was locked and there was a toenail from a previous occupant on the floor along with multiple crumbs around the table area which suggested that the room hadn't been properly cleaned. The safe issue was sorted quickly and housekeeping came to clean, whilst we enjoyed a complimentary drink. On return to the room 20 minutes later the toenail and crumbs remained in place, which according to the recepttstaff was due to "new vacuum cleaners." We were then moved to a prestige room which, although clean wasn't as nice as the previous room. Breakfast the following morning was haphazard. After being told to sit where we wanted we had to discover from other guests that tea and freshly cooked eggs had to be ordered as this wasn't explained, the remainder of the buffet was average at best. For the same price as charged in the hotel breakfast was available at The Ivy, 5 minutes walk away. Hotel staff tried to make our situation better and waived the car park fee, but on reflection I will not be staying here again and cannot recommend to other visitors
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Samantha

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A few issues on check in with a family room booked, hoped to have a bath for our little one.. we eventually got there with a wonderful kind staff member Martin who went above & beyond for not just us but other guests too. He is a real asset to the hotel. We visit fairly often for one night at a time, living only an hour away.. for a break from the daily grind.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

colin

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location, with in walking distance of all the bars in the city centre, friendly staff, 24 hour bar and a 12 o'clock check out. perfect
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Bridget

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I enjoyed using the spa and swimming pool facilities and chose the hotel because of those facilities. The room itself was slightly dated and cold.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Ajay

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very impressive lobby, dining area and bedroom, which had some nice touches. However, the hotel is let down by the lack of parking spaces, which are on a first come, first serve, basis. Also, overnight parking costs £15.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Andrew, Abbots Ripton

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very convenient location, clean room with comfortable bed. Friendly staff. Breakfast disappointing - soggy toast and over cooked eggs - otherwise ok.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Emma

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Jane

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed on the evening of Mothers Day, but arrived mid morning. Had a drink and lunch in the bar area, the pianist was a very nice touch.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jenn Howell, Operations Manager el 13 mar. 2024
Thank you for taking the time and trouble to complete a survey following your recent stay at The SouthgateWe are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Southgate in the near future.Kind Regards

10/10 Excelente

Aimé

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Jenn Howell, Operations Manager el 13 mar. 2024
Thank you for taking the time and trouble to complete a survey following your recent stay at The SouthgateWe are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Southgate in the near future.Kind Regards

8/10 Bueno

BeverleyDavid

Le gustó: Comodidad de la habitación
No le gustó: Limpieza
Shabby rooms, poor decorative condition.
Mattress worn out could feel the springs, carpet grubby, windows not sealing in the frame letting in cold air and noise, curtains covered in dirty brown stains, toilet bowl cracked to the inside and fixed with silicone filler, bathroom towels very worn and thin. Breakfast room clean and tidy with very good choice of food.
Se hospedó 2 noches en febrero de 2024
Respuesta de Jenn Howell, Operations Manager el 25 feb. 2024
Thank you for taking the time to leave us a review of your recent stay with us. I am really grateful for your feedback as will continue to use this a way to improve our services. I have passed this information to our housekeeping and maintenance team in order to rectify these issues immediately. I hope to welcome you back in the future. Kind Regards

10/10 Excelente

ANDREW W

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A lovely relaxed stay - with friendly, excellent staff and facilities. We will come again.
Respuesta de Jenn Howell, Operations Manager el 25 feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am really appreciative of your comments and hope to welcome you back in the future. Kind Regards

8/10 Bueno

David

Se hospedó 1 noche en febrero de 2024
Respuesta de Jenn Howell, Operations Manager el 19 feb. 2024
Thank you for leaving us a great review of your recent stay. I hope to welcome you back again in the future. Kind Regards

4/10 Mediocre

Cliente verificado

Viajó por negocios
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Limpieza, personal y atención
disappointing
Unhelpful staff and haphazard cleaning ruined an otherwise pleasant stay. The gym and the room were cleaned rather half-heartedly with gym equipment dirty and dirty coffee cups left in the room. The low point of the stay was reception refusing to call me a taxi to the station causing me to miss my train.
Se hospedó 3 noches en febrero de 2024
Respuesta de Jenn Howell, Operations Manager el 19 feb. 2024
Thank you for taking the time to leave us a review of your recent stay with us. I was obviously really shocked to read your comments as this is not the usual standard. We have a direct telephone on the front desk to the local taxi company and do often recommend that people book this direct as they often ask for personal and credit card information which we are unable to provide. I will take on board your feedback though and hope to welcome you back for a more enjoyable stay in the future. Kind Regards

6/10 Aceptable

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención
Ok but refurb wasn’t handled very well
Refurb going on in bar so the bar and restaurant area was a bit of a mess staff struggled to handle it. Hotel is ok tired in places
Se hospedó 1 noche en febrero de 2024
Respuesta de Jenn Howell, Operations Manager el 15 feb. 2024
Thank you for leaving us a review of your recent stay with us. We have tried to limit any disruption whilst the bar was being refurbished and moved our restaurant and bar to our fully equipped suite during this time, I will take on board your feedback to report back to our teams. I hope to welcome you back again in the future. Kind Regards

4/10 Mediocre

Cliente verificado

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención
Poor customer service - staff completely uninterested. A two night stay should not result in room keys not working after one night.
Se hospedó 2 noches en febrero de 2024
Respuesta de Jenn Howell, Operations Manager el 15 feb. 2024
Thank you for leaving us a review of your recent stay with us. I am really sorry to hear of the issues you have had during your stay with us. I really appreciate your value feedback so that we can continue to work on improving our services. I hope to welcome you back in the future for a more enjoyable stay. Kind Regards

8/10 Bueno

Clare

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location, comfortable stay
Great location - quiet yet v close to the centre. Great shower. Good hotel staff, could be better breakfast staff. Nice gym, pool, jacuzzi and sauna in morning when not too busy.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jenn Howell, Operations Manager el 15 feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and will take on board your feedback to report back to our teams. I hope to welcome you back again in the future. Kind Regards

8/10 Bueno

Geoffrey

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Very pleasant
Se hospedó 1 noche en febrero de 2024
Respuesta de Jenn Howell, Operations Manager el 15 feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Excelente

Clare

Se hospedó 1 noche en febrero de 2024

8/10 Bueno

T

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent hotel
Excellent hotel,friendly and efficient staff Reception good.car parking good and plenty of spaces. Room good with excellent ensuite.shame about poor quality toilet rolls. Buffet breakfast very good.pleased with fresh brown bread for toast. Evening meal very poor. Luke warm fish and chips,chips not fully cooked.we were only ones in restaurant so no excuses.suggest avoiding restaurant.
Se hospedó 2 noches en febrero de 2024
Respuesta de Jenn Howell, Operations Manager el 6 feb. 2024
Thank you for leaving us a review of your recent stay with us. I am pleased to see that overall you enjoyed your visit to us but am obviously sorry that you were disappointed with your meal with us. I will pass this on to the Head Chef in order to better improve our services. Kind Regards

8/10 Bueno

Charlie

Le gustó: Limpieza, estado de la propiedad e instalaciones
It was a nice place to stay and brilliant with the spa facilities!
Se hospedó 2 noches en enero de 2024
Respuesta de Jenn Howell, Operations Manager el 6 feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Excelente

Katherine

Se hospedó 1 noche en enero de 2024
Respuesta de Jenn Howell, Operations Manager el 3 feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

8/10 Bueno

Jason

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Jenn Howell, Operations Manager el 3 feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Excelente

Sally

Viajó con su familia
Last minute booking everything was great but could do with usb plugs as only had charging cables with us.
Se hospedó 1 noche en enero de 2024
Respuesta de Jenn Howell, Operations Manager el 3 feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

6/10 Aceptable

Johylie

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jenn Howell, Operations Manager el 3 feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that overall you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Excelente

James

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Stay
Great stay. Room was quite large, r caption staff were extremely polite and the hotel had great facilities with a pool, gym and sauna. Breakfast was stock standard but definitely did the job.
Se hospedó 2 noches en enero de 2024
Respuesta de Jenn Howell, Operations Manager el 3 feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Excelente

Sarvjeet

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Jenn Howell, Operations Manager el 3 feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Excelente

andrew

Se hospedó 1 noche en enero de 2024
Respuesta de Jenn Howell, Operations Manager el 3 feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

4/10 Mediocre

Meryn

Se hospedó 2 noches en enero de 2024
Respuesta de Jenn Howell, Operations Manager el 3 feb. 2024
Thank you for leaving us a review of your stay. I am sorry to see that you weren't fully satisfied and hope to welcome you back in the future for a more enjoyable stay with us. Kind Regards

10/10 Excelente

Laura

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Jenn Howell, Operations Manager el 3 feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

8/10 Bueno

Stephen

Se hospedó 2 noches en enero de 2024
Respuesta de Jenn Howell, Operations Manager el 3 feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

6/10 Aceptable

Helen

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
The Gym and Swim Staff were excellent on each occasion we used the facilities. Jack on reception was able to sort our room issue very quickly. Thank you
Se hospedó 3 noches en diciembre de 2023
Respuesta de Jenn Howell, Operations Manager el 5 ene. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

6/10 Aceptable

Rachel

Le gustó: Limpieza, estado de la propiedad e instalaciones
Easy checkin process. The pool was clean and not too busy. Breakfast was ok, but the coffee machine was broken, the first morning coffee was in a thermal catering flask which was not great, the waitress replaced it with a Starbucks coffee. The following morning the machine was still not working I asked the waiter if they had fresh coffee he was rude but eventually we were brought a pot of coffee. The room was clean and spacious.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jenn Howell, Operations Manager el 5 ene. 2024
Thank you for leaving us a review of your recent stay with us. I am sorry to hear there were some issues and hope for a more enjoyable stay next time you are in Exeter. Kind Regards

8/10 Bueno

Sadie, LONDON

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel was an excellent location for us near family for Xmas. Despite issues with facilities on check in (minor), the staff were amazing - fully accommodating and took care of us brilliantly. Cleanliness exemplary. Nice touches like santa in the foyer - luxurious styling, rooms have nice clean sheets, fluffy towels and robes, complimentary drinks, big TV, walk in shower - you could even open the windows a bit (I feel claustrophobic in hotel rooms when the windows don't open!). Excellent stay, thank you!
Se hospedó 3 noches en diciembre de 2023
Respuesta de Jenn Howell, Operations Manager el 5 ene. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

10/10 Excelente

Richard

Se hospedó 4 noches en diciembre de 2023
Respuesta de Jenn Howell, Operations Manager el 5 ene. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

10/10 Excelente

Liss

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en diciembre de 2023
Respuesta de Jenn Howell, Operations Manager el 5 ene. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

8/10 Bueno

Lesley

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I only used the room no other facilities
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jenn Howell, Operations Manager el 5 ene. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

10/10 Excelente

Jason

Se hospedó 1 noche en diciembre de 2023
Respuesta de Jenn Howell, Operations Manager el 5 ene. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

8/10 Bueno

Andrew

Le gustó: Comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jenn Howell, Operations Manager el 5 ene. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

8/10 Bueno

Joanna

Le gustó: Limpieza, personal y atención, servicios
Staff were very efficient on check in. We enjoyed the pool/ spa area, although it's beginning to look its age and could do with a bit of tlc. Room was clean and comfortable although the TV didn't work (no sound other than a strange buzzing noise which only stopped when switched off at the wall). Location is good for city centre, cathedral, shops, restaurants etc. Overall we like the hotel, we've stayed before and will stay again. Breakfast is always good.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jenn Howell, Operations Manager el 5 ene. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

8/10 Bueno

Keith

Le gustó: Estado de la propiedad e instalaciones
Very nice facility. Easy walk to downtown shopping. The front desk staff were not very friendly and the restaurant staff need to be trained in their knowledge of the menu items.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Jenn Howell, Operations Manager el 7 dic. 2023
Thank you for leaving us a review of your recent stay with us. I am pleased that overall you enjoyed your stay with us although I was saddened to read your comments around our team members as this is not the usual feedback we get - I will pass this on to the team manager. I hope to welcome you back soon. Kind Regards

10/10 Excelente

Matthew

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jenn Howell, Operations Manager el 5 ene. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

6/10 Aceptable

James

Se hospedó 1 noche en diciembre de 2023
Respuesta de Jenn Howell, Operations Manager el 7 dic. 2023
Thank you for leaving us a review of your recent stay with us. I am pleased to see that overall you enjoyed your stay with us and I hope to welcome you back again soon. Kind Regards

10/10 Excelente

Maureen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice and welcoming and brilliant breakfast
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jenn Howell, Operations Manager el 7 dic. 2023
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards