We arrived at the property in this listing, but the door code didn't work. However, even on a Saturday we were quickly in contact with the Carlton Landing rental office. They gave us an alternate code and we got in. However, once inside, we noticed that the cleaning crew had clearly not serviced this unit yet. We checked in about 10 minutes after the listed "check in" time. Again we were quickly in contact with the rental office, and within 5 minutes they directed us to a different unit that had been serviced. Once there we were treated to a LIKE NEW loft!! It was light, airy, and cozy! Our 14-year-old got a kick out of climbing the ladder to get to her sleeping loft. It was a fantastic place for a weekend getaway! Thanks to the rental office for being SO flexible and accommodating! We'll be back!