We were not made aware that there was no AC in this house until we arrived at the house, in mid August, it was very warm, I was advised to open windows of which many had huge holes to allow for bugs to get in. When I called the office to inquire about why they don't make consumers aware on their listing they were very rude and with a smart alec attitude. There was also trash in the trash cans in the garage that smelled really bad. We also had to drive back to the office to turn in the keys instead of just leaving them at the house, seeing that check out was only 10:00am, this was an inconveinence. It was obvious they just want your money, (seeing they charged my credit card the full amount 3 weeks before I even arrived) I would go somewhere else, just because of their manners. When in public service there is a level of professionalism to be held accountable to. There are plenty of other nice rentals in Estes Park.