The accommodation was clean but outdated (couch on its last leg, tv not properly secured to the wall, dead bugs here and there, etc). The entire accommodation (lower level and upper) have a significant slope. My friend and I called property management to see if they could put us in another unit because we didn’t feel safe. We had two calls with PMI. Tim, the person we each spoke to, didn’t resolve anything, left long pauses of silence on the line and refused to put us through to their manager (after initially lying and saying he didn’t have their number). We waited for a call back and left to stay elsewhere an hour later. We never heard from PMI again (email or phone call). We did not receive a refund nor did we get good customer service. I would never recommend renting from a property managed by PMI Estes.