The first night was awful, heat did not work properly. We called the emergency number and the so called maintenance man that came was no help at all. So we spent the night bundled up and cold Called office 1st thing in the morning and they did put us in the unit next to our original one and it was nice. The door had about 1/2 gap but the same maintenance guy came and fixed it, kind of, it helped still had to put a towel down and needed weather stripping around the door so we stuffed paper there to help with the draft around the door. Windows were drafty. Then had problems with the TV but was able to get it fixed.