Property is in a beautiful location with a beautiful view. Kitchen is well stocked. When we arrived, the house was covered with white pet hair, this included floors, furniture, counters and beds. Bed linens were on the floor uncleaned as well as dirty towels in the bathtub. The kitchen was not cleaned.We immediately tried to contact Robin but he did not answer. We then called Mark the “Property Manager“ listed in the property book. However, Mark said he only takes care of the hot tub. Mark did contact the housecleaning crew. He called back and said they were not scheduled to clean it. We tried contacting Robin via the VRBO app and no immediate response. Lodging elsewhere was limited so our only option was to clean the unit ourselves. This included needing to vacuum multiple times to get the excessive pet hair with multiple vacuum canister dumps, laundry, and full bath and kitchen clean.Robin called the following day, a good 15 hours later. He offered to send the cleaning crew out which at that point was unnecessary because we cleaned the unit ourselves. He then offered to refund us a whole 200, which was offensive, as “that is what he pays the cleaning crew”. At no time during that the conversation did we hear “I am so sorry this happened to you”. What he said “I’ve never had this happen in six years. I sent them the updated cleaning schedule on May 6th.” He eventually refunded us 350.What you do get is amazing views on the side of a mountain.