8/10 Bueno
Daniel S.
14 dic. 2021
Le gustó: Limpieza
Mixed feelings, nice house + very bad experience
Upon our arrival the first impression was bad, with the stairs to access the house that are very steep and dangerous without a handrail, bringing our luggage down was quite a risky affair.
The house is nicely appointed and well equipped as advertised, no complaints there.
During our stay, there was a forest fire that forced us to evacuate during a week. We had no support from the owners during that period, not even a phone call asking if we were ok. In summary out of the 4 weeks we booked there, we spent one in a crappy Estepona hotel out of our pocket. After this week, we also had to pay extra for cleaning the interior.
On top of that, the neighbourhood is dangerous. We were robbed the day of our departure and they took all our luggage and personal goods. Security in the house is ZERO, being easy to break into, without any alarms. With such a dangerous neighbourhood this should be improved. This is definitely not a luxury neighbourhood.
After the stay, we got in touch with the owners to provide the police reports and see if the house insurance policy could compensate for the loss of our luggage and personal stuff (wallets, computers, ipad, iphones, etc). During this post-stay communication with the owners I felt pretty ignored by them, showing very little empathy after such troubles. I had to insist for WEEKS to have them consult with their insurance and even so I do not trust the reply 100%. Most home-owner insurances cover thefts but they claimed theirs didn't.
Daniel S.
Se hospedó 28 noches en agosto de 2021
