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Opiniones sobre Americas Best Value Inn Eloy Casa Grande

2 out of 5

Opiniones

5,0
Evaluación: 10 - Excelente. 11 de 132 opiniones" "
Evaluación: 8 - Bueno. 23 de 132 opiniones" "
Evaluación: 6 - Aceptable. 27 de 132 opiniones" "
Evaluación: 4 - Mediocre. 24 de 132 opiniones" "
Evaluación: 2 - Terrible. 47 de 132 opiniones" "

5,4/10

Limpieza

5,6/10

Personal y atención

4,6/10

Servicios

4,8/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, estado de la propiedad e instalaciones
Calidad del Servicio
Área de comedor reducida y condicionada a desayunar ahí. Encontramos una araña en la habitación. Una de las camas no tenía cabecera!!
Se hospedó 1 noche en enero de 2020
Respuesta de Nat el 10 ene. 2020
seniorita tenemos claro conocimento de quien esustede. le pedimos encarecidas disculpas estamos para servirle la proxima vez con esmero ,aparte de monetaria retibucion en su factura final . disculpe la molestia feliz dia.

4/10 Mediocre

Cliente verificado

Viajó por negocios
No le gustó: Personal y atención
Solo que esta ubicado en la zona para lavisita del resto nada sobre todo el señor que atiende en la noche PESIMO
Se hospedó 3 noches en noviembre de 2019
Respuesta de Guest Relations el 3 dic. 2019
Convenient and comfortable accommodations are what we always strive to deliver to our valued guests. We're glad to know that our location made a positive impression on you. However, it saddens us to see that we fell short in providing the excellent customer service that we are best known for during your stay, so please accept our apologies for any inconvenience caused. Our team will be notified to ensure we improve our services. During your next trip, consider staying with us again for a better experience.

6/10 Aceptable

Cliente verificado

Hotel bien para pasar la noche
El aseo general del hotel esta un poco descuidado,lo demás estuvo bien de acuerdo al precio accesible

10/10 Excelente

Cynthia

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was accommodating for 5 people. 2 adults, 3 kids.
Se hospedó 1 noche en octubre de 2021
Respuesta de Johnnie el 7 oct. 2021
Miss Cynthia we appreciate you and your kind review pleas come again, thank you.

6/10 Aceptable

Fermina Patricia

Viajó por negocios
Peaceful 😴💤
Pleasant 😃😄😁
Se hospedó 1 noche en abril de 2021
Respuesta de staff el 21 jun. 2021
Thank You for your review. Please come again and let us know what we can do to improve your stay. The Staff of Americas Best Value Eloy

10/10 Excelente

Angel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2021
Respuesta de staff el 15 jun. 2021
Thank You for your very kind review. It was our pleasure to be of service. The Staff of Americas Best Value Inn Eloy

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The nicest staff ever! Had a problem with the wifi.
Se hospedó 3 noches en junio de 2021
Respuesta de Staff el 14 jun. 2021
Thank You for your kind review. We are currently installing boosters for our wifi system to help improve the service. The Staff of Americas Best Value Inn Eloy

8/10 Bueno

robert

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en abril de 2021

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Sad nights stay
The man at the check in desk was rude and made myself and the next guest very unwelcome as we tried to check in. They were over booked and he made it our problem not something he would do his best to fix. When we were given a room after 45 minutes it didn’t have pillows or blankets on the two beds. (Thankfully we each brought a pillow from home ). The tv didn’t have a remote, one towel set for two people and no trash can to throw anything out like a tissue away. The older assistant at the desk did try to find items for us and did locate two pillows for our nights sleep. This could be a nice hotel but they we’re overwhelmed with the booking from on line which made them very unprepared.
Se hospedó 1 noche en marzo de 2021
Respuesta de General Manager el 7 abr. 2021
Guest feedback is always appreciated and welcome. Please accept our apologies that you did not receive the warm welcome you deserved upon arrival. We'll discuss your remarks internally so that we can ensure our high standards in hospitality are being upheld consistently. This is not representative of a typical stay at our property. Please consider joining us again in the future so that we can change your perceptions.

2/10 Terrible

Cliente verificado

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención
Motel rooms were not clean and beds were hard. Staff wasn’t good in solving an over payment issue. I’d only stay there if no other Motel was available. The motel refused to honor an overpayment.
Se hospedó 2 noches en marzo de 2021
Respuesta de Guest Relations el 3 abr. 2021
Thank you for your feedback; we're sorry to hear that not everything was as you expected. Regarding the overpayment, please know that reservations made through third-party websites don’t always sync with our system correctly, which may have resulted in the unexpected charge. We have little control over these reservations and ask that you reach out to the site you booked with regarding any changes, including refunds. That being said, it is also notable that taxes and fees are often not included in our online rates and are added at check-in. We know we have what it takes to impress you, and we hope to show you a better stay the next time you're in town.

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Dirty rooms, they tried to rent my room out twice, some one walked in at 1:30 am, booked thru expedia then hotel charged me again. Do not think i should pay
Se hospedó 1 noche en marzo de 2021
Respuesta de ABVI management el 21 mar. 2021
Sorry that we could not provide you a good service. Could you please provide me your reservation details/room number and I would look into this matter. You should not get double charged and rooms should have been cleaned properly. I appreciate your feedback.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2021

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en febrero de 2021

2/10 Terrible

Jeremy

Se hospedó 1 noche en febrero de 2021

2/10 Terrible

Cliente verificado

No le gustó: Personal y atención, servicios
They charged me a extra $20 for a room after I paid for the room cause I'm in a wheelchair and I payed on line and explained he was in a wheelchair and can't walk.
Se hospedó 1 noche en febrero de 2021
Respuesta de Guest Relations el 11 feb. 2021
It seems that a miscommunication occurred, and for that, we are sorry. When a reservation is made through a third-party site, taxes and fees are not included in the listed rate and are due upon arrival. This is for all reservations and is in no way related to those who require an accessible room or not. We would appreciate the opportunity to speak with you further and ask that you reach out to us at your earliest convenience. Until then, we wish you safe and happy travels going forward.

6/10 Aceptable

Rudranil, Buffalo

Viajó con su pareja
Budget friendly. But not justify the amount that we paid.
Se hospedó 1 noche en diciembre de 2020

10/10 Excelente

Jim

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2020

6/10 Aceptable

Cliente verificado

No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2020
Respuesta de Nat el 2 dic. 2020
Thanks for the review.

2/10 Terrible

Lynch, Eloy

Viajó con su familia y niños pequeños
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Placed in an extremely sketchy spot, hardly anything near by but room was paid for a they say dont judge a book by its cover... Checking in the man came to the night window with his pants undone, so odd and terrible first impression. Check-in was fast and easy. Room was not what I picked and paid for, was also very out dated. Did have a nice vanity hall space thing right before the bathroom that was pretty nice. Beds were so hard, tiles were coming up and if you didnt wear shoes you would eventually cut yourself from walking barefoot. And no doubt floors were filthy! The balcony didn't have any way to access which was disapointiy. No pool and the wifi was decent at most. They do not have breakfast like they advertised to have. They do have a washer and dryer available for guests that is not very clean but at least they have that option. I have way more to add on my experience with this hotel and will share it after its finished going threw the legal system. Until then I do not recommend this place for anyone, like they say you get what you pay for. Should you decide to book this place, beware of the male owner and dont leave anything of high value in your room. Good luck!
Se hospedó 2 noches en noviembre de 2020
Respuesta de Nat el 2 dic. 2020
This motel has the hard type of bed. We are very sorry for the inconvenience. Near our motel Carl's Junior and Macdonald fast food place are available at walking distance.

10/10 Excelente

Corissa, Salt Lake City, Utah

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I couldn’t beat this deal. The hotel seemed newly renovated, clean and pretty plants outside.
Se hospedó 1 noche en septiembre de 2020

6/10 Aceptable

Ray

Viajó por negocios
There was a bug in the room. There was no plug in the bathroom to take a bath plus black hair in the sink and tub. The bed only had sheets and a thin blanket and the cable was just awful
Se hospedó 1 noche en abril de 2020

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Location, it did get a bit noisy with kids but did quiet down after 10pm
Se hospedó 2 noches en marzo de 2020

6/10 Aceptable

Cliente verificado

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
The floor was peeling there was no access to the patio the room was hot and muggy when I first got there the bed was hard as a rock like the most uncomfortable bed ever and was old and there was trash under the sink. I could barely sleep because of people running up and down the stairs all night
Se hospedó 2 noches en marzo de 2020

8/10 Bueno

Kathleen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en marzo de 2020

4/10 Mediocre

Jamie

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Disappointed
Driving up to the inn, my thoughts were "this is not what the pictures looked like" at least the bates motel looked more inviting. We stayed in the family room, and the room seemed to be clean. We did an inspection for pests and a wipe down of all surfaces and didn't find anything out of sorts of those two. Safety and security had noticeable issues. We were instructed to park in the back by the room, there was no permanent lighting that was on. The lighting was motion sensor only, which made me do random car checks. The door had 3 locks because the actual door latch did not work. The bathroom looked like it had been kicked in at one point and was painted over, the toilet didn't flush well and clogged. The ladder on the bunk bed isn't secured to the bed frame and poses a fall risk to anyone climbing down. Overall, this "family" room was not as safe as it should have been for a family. There was also no "continental" breakfast in the office as described in the booking.
Se hospedó 1 noche en febrero de 2020
Respuesta de owner el 2 mar. 2020
Dear Jamie, Thank you for your feedback.. There are security lights (along with motion sensor lights) in the back building as well. I would check with front desk staffs to make sure all issues are resolved on a timely manner. Your feedback is much appreciated.

8/10 Bueno

Louis

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Whisper
Surprise being close to the highway the traffic noise was nonexistent
Se hospedó 1 noche en febrero de 2020

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
breakfast could have had juice and more selection of fruit. The room was nicely redone except didnt have a table and chairs or a desk which is kind of impossible to use your computer on your lap. There were two chairs for night stands and there was a nice shower but when renovating did not put the right spout on with the diverter to use the shower, weird.
Se hospedó 2 noches en febrero de 2020

2/10 Terrible

Leticia

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Never again!!!
The customer service was horrible. The front desk intially denied me the room because according to the Staff my 11 and 13 year old were not children, they were counted as children if 9 or below. I explained I entered thier ages. Then he accused me of having another adult after I already informed him it l was being dropped off. After a 30 min call to hotels.com in attempt to relocate to another hotel the front desk agreed rent us the room. 45 min during check in the staff told me to go back at 3:00pm for check in. It was 2:15p, I explained the information online states check in at 2:00p he argued it doesn't. I explained once again it does he then says "show me! Show me" rushing me as the page loaded I asked him to be patient while the app loaded. I showed him the information. He handed me a key to a room. Upon entry the room was neat but strong odor of urine and smoke was overwhelming. Never again!!!
Se hospedó 1 noche en febrero de 2020
Respuesta de Guest Relations el 27 feb. 2020
Dear Leticia, We are very sorry for your experience. As there seemed to have been a miscommunication, we will speak with our team to ensure we are displaying excellent service in the future. A welcoming and comfortable visit is one we aim to deliver, so we hope you will give us another chance.

2/10 Terrible

Devin

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Shameful hotel
Reserved a smoking room. Got into the room to find that the shower did not work at all. Immediately went back to the front desk and was told they had no other smoking rooms available. Would not give me a refund even though I was back to the front desk within 10 minutes of checking in. Told me I needed to call hotels.com for the refund. When I called hotels.com I was told the hotel needs to refund me. Long story short I never got a refund. I never stayed in this terrible dirty hotel. The terrible dirty hotel owner stole my money. Avoid at all costs.
Se hospedó 1 noche en enero de 2020
Respuesta de ABVI owner el 21 feb. 2020
Sorry for the mishap from front desk. Please be assured that I would check the reservation and would refund the money. Sorry for any inconvenience.

2/10 Terrible

Mary

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Worst ever. Tub was covered in grime. No cups but a coffee maker. Paid for with Hotels.com but owner charges us again and now won’t cooperate for a refund. Wanted 2 rooms but paid for four. Wifi did not work. TV reception terrible. Just because people don’t want to spend money does not mean we should sleep in filth. Horrible management.
Se hospedó 1 noche en febrero de 2020
Respuesta de ABVI owner el 20 feb. 2020
Hi Mary, I am sorry that you had a bad experience with the front desk (not the owner :)). I would look into this matter and refund you the extra charges, if any. Sorry for any inconvenience. Thank you for bringing the issue to me.

8/10 Bueno

John

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2020
Respuesta de Owner el 17 feb. 2020
Hi John, Thank you for staying with us and leaving us with a good feedback. Greatly appreciate your time. Hoping to see you again.

4/10 Mediocre

Linda

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Old, dirty, run down
Se hospedó 1 noche en febrero de 2020
Respuesta de Owner el 13 feb. 2020
Thank you for your feedback and for staying with us. It is our goal to provide comfortable accommodations to our valued guests, and it disappoints us to learn that you didn't receive this during your visit. We are always working to improve our services and facilities. We would love to make it up to you in the future.

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2020
Respuesta de Owner el 13 feb. 2020
Thank you for your feedback and for staying with us. We would greatly appreciate if you could share the aspects of your stay that were unsatisfactory, so that we can make necessary corrections. We would love to make it up to you in the future.

2/10 Terrible

Susiana

Viajó en grupo
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2020
Respuesta de Owner el 12 feb. 2020
Dear guest, your feedback is much appreciated. Sorry that we failed to meet expectation. Please provide some details and we will try to resolve it.

2/10 Terrible

Cliente verificado

Viajó con su pareja
No le gustó: Personal y atención, servicios
Extra fees for a registered service animal, Deposit charged for room... We list out on all of our money for the stay even though we didn't stay there. Horrible place..
Se hospedó 3 noches en febrero de 2020
Respuesta de Owner el 12 feb. 2020
You should not be charged for registered service animal. Could you please send me the charge details at abvieloy@gmail.com. I will look into it and resolve accordingly. Thank you.

4/10 Mediocre

Patricia

Viajó por negocios
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2020
Respuesta de Owner el 12 feb. 2020
Sorry that we could not live up to expectation. Your feedback is very much appreciated for continuous improvement.

2/10 Terrible

Cliente verificado

Viajó por negocios, Viajó en grupo
No le gustó: Servicios, estado de la propiedad e instalaciones
Half the outlet did not work. The shower leaked making a drip drip noise. Most of the lights did not work and the bed was hard as asphalt
Se hospedó 1 noche en febrero de 2020
Respuesta de General Manager el 11 feb. 2020
Providing cozy accommodations is our main goal, so it disheartens us to read your comments. Please accept our apologies for the inconvenience caused. Our team will be looking into your feedback to ensure we improve for our guests in the future. Given a second chance, we'd love to deliver the relaxing stay you deserve.

2/10 Terrible

Cliente verificado

Se hospedó 2 noches en febrero de 2020
Respuesta de Owner el 12 feb. 2020
Please provide some details so that we can make necessary correction. Thank you.

2/10 Terrible

Mario

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2019
Respuesta de owner el 21 feb. 2020
Please provide some details so that we can resolve it accordingly. Thank you.

2/10 Terrible

Teresa, Houston

No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
This hotel is the worst hotel in the world, does not include breakfast, I booked 3 nights and the next day I arrived when I returned to the room I had nothing of my belongings, the cleaning staff took everything including a pizza and some brownies, I went down to the lobby and the person in charge took me to the bed room and there was my suitcase with my things and asked about the food and they didn't know how to answer me. Very bad experience with this hotel never book
Se hospedó 3 noches en diciembre de 2019
Respuesta de Guest Relations el 28 dic. 2019
Dear Teresa, Our team values the privacy and comfort of all our guests, so we sincerely apologize if some items of yours went missing. Please know that we have strict policies in place to ensure that our guests' belongings are not tampered with by staff. Should you wish to discuss your experience further, feel free to reach out to us again offline. We wish you all the best.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2019

4/10 Mediocre

Anne Genevieve

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2019

4/10 Mediocre

Duck, California

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
The bathroom was dirty and needed staff to come clean the toilet before we could use it. The door locks were cut and needed a dead bolt to lock it? The beds were hard, the sheets were scratchy and we found dead bugs in them.
Se hospedó 1 noche en noviembre de 2019
Respuesta de General Manager el 4 dic. 2019
Dear Duck, We take all feedback to heart, and appreciate you reaching out to share your concerns with us. What you have detailed is below the standards we adhere to in cleanliness and comfort, and our team will immediately seize this opportunity to improve upon the issues you've noted. We can do much better, and we ask that you allow us to prove it the next time you're in Eloy.

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Superb customer service. Everyone is extremely hospitable and welcoming. The location is very quiet and close to the interstate as well as a TA TA Travel Center.
Se hospedó 1 noche en noviembre de 2019
Respuesta de NAT el 12 nov. 2019
Thank you for your honest review

2/10 Terrible

Andrea

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The manager was very rude when taking my ID and giving it back it was thrown to me , room had rat poop in the cabinets some of plug ins didn’t work tv was a bit fuzzy. Will never stay there again
Se hospedó 1 noche en octubre de 2019
Respuesta de Guest Relations el 4 nov. 2019
Dear Andrea, Thank you for your review. We apologize for any rudeness you encountered and we will speak to our team regarding your concerns as our service is normally excellent. Furthermore, we will address the issues of your room and we are sorry it was not exceptional. We wish you the best and hope you will give us another chance in the future.

6/10 Aceptable

PATRICIA

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2019

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
WiFi didn’t work and had to ask for towels never given enough for the 4 people that stayed in the room
Se hospedó 4 noches en abril de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención
No le gustó: Limpieza
Se hospedó 2 noches en marzo de 2019

2/10 Terrible

Isa, Las Cruces, us

Viajó con su familia y niños pequeños, Viajó con mascotas
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
By far the worst hotel/motel i have ever been to. Room was dirty, the room was a non smoking room but smelled completely like smoke, the door of the room was left open when we arrived and the next day i was told by a cleanning lady to leave it open to air it out because of the smoke smell, i brought the issue up to front desk and was not offered another room. I was traveling with my pet and saw online that there was a 15 dollar pet fee, but the front desk person refused to charge me the correct amount andinstead charged me $30. He told me i could cancell on expedia but since it was within 24 hours i wouldnt be able to get my money back so i was pretty much stuck there. I recommend people stay away from this location, probably better off sleeping in your car.
Se hospedó 1 noche en marzo de 2019

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en marzo de 2019