We are extremely sorry for the disappointing stay you had and regret the noise and service issues you encountered. We have taken note of your comments and have shared it with the appropriate team so that we can improve our service and facilities going forward. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management

Wow - Cristian, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Dear Maryluz, Thank you for choosing White Plains - Elmsford and sharing your experience. We are thrilled to hear you enjoyed your stay at Extended Stay America! It is fantastic that you appreciated the convenience of our kitchenette and found the room clean and spacious. We are delighted you had a smooth check-in experience and that our front desk team was helpful. Thank you for recommending us, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management.

Dear Christopher, Thank you for selecting us and sharing your remarks. Our main focus is always on the customer service and its satisfaction. However, we regret the inconvenience caused in the room. Further, we are discussing with our team to find out what went wrong and that it should be handled carefully. The safety of all our guests has always been our priority, and we take it very seriously. Please give us another opportunity to provide a better experience on your next visit to the city.Sincerely,Hotel Management

Dear Jamila, Thank you for choosing to stay at our hotel. We appreciate you taking the time to leave your rating. Please accept our apologies for any issues you experienced. We hope you will consider giving us another chance to show you the satisfying visit you deserve.Sincerely,Hotel Management

Dear Terrence, Thank you for taking the time to review your stay with us. We are grateful for bringing the issue with the coffee maker to our attention and sincerely apologize for any inconvenience caused. Rest assured that we will take immediate and appropriate measures to address the problem comprehensively. Your feedback is important to us, and we will use it to improve our services in the future. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear Anthony, We're glad you found your room at Extended Stay America to be a good value. Providing comfortable accommodations at an affordable price is important to us. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another positive experience.Sincerely,Hotel Management

Dear Zina, We apologize for the inconvenience you experienced with the room odor. Our team aims to ensure all guests have a comfortable stay, and we regret that we couldn't accommodate your request to change rooms due to the hotel's occupancy. Your feedback is valuable, and we will address this issue with our team to improve our customer service. We appreciate your understanding and hope to have the opportunity to make it up to you in the future.Sincerely,Hotel Management

Dear Donald, Thank you for writing a review of our hotel. It is good that you had a pleasant time. However, we are sorry for the disappointment caused by the problems mentioned. Our front desk can help you with such issues. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Lisa, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before they are allocated to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management

Dear Bruce, Thank you for mentioning how impeccably clean our hotel was during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work! It was our pleasure hosting you here at Extended Stay America, and we can't wait to welcome you back for another fantastic stay.Sincerely,Hotel Management

Dear Kenneth, Thank you for choosing Extended Stay America for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely, Hotel Management

Dear Bruce, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that the kitchenette and our affordable price made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to evaluate your stay. It was great to read about the enjoyable aspects of your visit. Your feedback is valuable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest in the future. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Jeffery, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved on a priority basis. Considering our positive highlights, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

Dear Julia, Thank you for sharing your experience on your recent visit to the city. It is nice knowing you had a pleasant stay with us in the past too, but we regret if we missed something during this trip. It is always our effort to keep our guests happy and satisfied by our services. In response to your review, we will discuss this with our housekeeping team to check the area and ensure that they do their best inspection before delivery of the room as we move ahead. We hope you revisit and allow us to serve you again with good memories.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us. We are sorry for not meeting your expectations. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. Also, we regret the disturbance caused by the fire alarm in the middle of the night. We shall be cautious with it as we move ahead. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience. Sincerely,Hotel Management

Dear Terrence, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Guest, Thank you for your review. We are sorry for your disappointment with not having a relaxed and comfortable holiday while with us. We will note your feedback as we always want to know how to improve our guest experience. Also, we regret the noise concerns you mentioned, which were not addressed to your satisfaction. We will address this promptly, as a comfortable and good night's rest is essential to a hotel experience. Please accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management