Thank you for taking the time to share your experience, Joel. I'm truly sorry to hear about the inconvenience you faced during your stay at the Spruce Tree Lodge. It's disappointing that the door issue caused stress and made your trip less enjoyable. I understand your concern for the security of your belongings, and it's essential that such issues are addressed promptly to ensure a comfortable stay. Despite this negative experience, it's great to know that you still appreciated the location and other aspects of our home. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope to have the opportunity to better serve you in the future.

We appreciate your feedback, Gary. We are sorry to have been unable to provide you with a pleasant and relaxing vacation experience. We strive to maintain a standard of excellence in home cleanliness and upkeep for the comfort of our guests in addition to being readily available to assist in addressing any questions or concerns that might arise. We appreciate the opportunity to address any outlying concerns with our local team to ensure our service standards are being thoroughly met. Thank you.