Sala de estar en el lobby

Opiniones sobre Chateau Lacombe Hotel

3.5 out of 5
Chateau Lacombe Hotel
10111 Bellamy Hill Nw, Edmonton, AB

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 757 de 1866 opiniones" "
Evaluación: 8 - Bueno. 558 de 1866 opiniones" "
Evaluación: 6 - Aceptable. 291 de 1866 opiniones" "
Evaluación: 4 - Mediocre. 149 de 1866 opiniones" "
Evaluación: 2 - Terrible. 111 de 1866 opiniones" "

8,4/10

Limpieza

8,4/10

Personal y atención

7,4/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Ana Rosa

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Bueno
Buena ubicación, restaurante excelente con servicio y hermosa vista. Vale la pena porque es giratorio y se ve toda la ciudad. No limpiaron la habitación que porque se tiene que avisar con anticipación. Lo dijimos en recepción y se igual forma no lo hicieron.
Se hospedó 2 noches en diciembre de 2023
Respuesta de David Kieselhof el 8 ene. 2024
Were pleased you found many nice things to say about our hotel. Your comments are well appreciated. We are sorry, however, your room wasn't cleaned when you requested it. We'll take steps to make sure such failures aren't repeated in the future. Come back again, if possible, we'll be happy to welcome you!

10/10 Excelente

Marcos

Le gustó: Limpieza, personal y atención
Se hospedó 3 noches en septiembre de 2023
Respuesta de Donna el 20 sept. 2023
Good Morning,Thank you for choosing to stay at the Chateau Lacombe Hotel and we hope to see you again.Kind Regards

10/10 Excelente

MARIO

Se hospedó 2 noches en diciembre de 2022
Respuesta de Donna el 13 dic. 2022
Good Morning,Thank you for choosing to stay at the Chateau Lacombe Hotel and we hope to see you again.Kind Regards

8/10 Bueno

CARLOS

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It get a much better experience The administration help ya to solve many problems including wifi connection or bathroom utilities.
Se hospedó 3 noches en diciembre de 2021
Respuesta de Donna el 24 dic. 2021
Good Morning, Thank you :) Hope to see you again Kind Regards

10/10 Excelente

Hector Ivan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente!
Excelente! Nos encantó el recibimiento, personal y alojamiento. Muy recomendado en todos los aspectos.
Se hospedó 1 noche en noviembre de 2021
Respuesta de Donna el 20 nov. 2021
Good Morning, Thank you Hope you stay with us again :) Kind Regards,

10/10 Excelente

Rocky Randall

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were great to deal with
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Jim, Calgary

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Alexandru-Claud

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Servicios
n/a
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Dave

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff recognized from previous staya
Se hospedó 1 noche en mayo de 2024
Respuesta de Joe Montoya el 15 may. 2024
We extend our gratitude for sharing your recent hotel stay experience with us. Your kind words serve as recognition for our dedicated team who consistently strive to provide exceptional guest service. We look forward to your next stay with us.

8/10 Bueno

Cordell

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Make sure to ask for a renovated room.
Se hospedó 2 noches en mayo de 2024
Respuesta de Joe Montoya el 15 may. 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! Our concierge rooms seem to be a great option. We look forward to your next stay with us.

8/10 Bueno

Bryan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Joe Montoya el 15 may. 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We look forward to your next stay with us.

8/10 Bueno

Jeroen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Prima hotel met ruime kamers. Ook stille kamers! Wel een handdoek voor het licht onder de deur leggen want die kier is best groot. Ontbijt continental en inter continental stelt niet zo heel veel voor. Genoeg ontbijt gelegenheden in de buurt. Prima beden badkamer. Schoonmaak ook uitstekend. Koffiemachine, koelkast en water op de kamer. Enige wat we misten was een kluisje. Personeel behulpzaam en erg vriendelijk. Kortom wij vonden dit een erg fijn hotel en komen hier graag nog een keer terug!
Se hospedó 5 noches en mayo de 2024
Respuesta de David Kieselhof el 14 may. 2024
Thanks very much for taking the time to write a survey. We will look at your feedback and try to find a way to fix any possible shortcomings. We would be very happy to welcome you back!

6/10 Aceptable

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Parking rates are atrocious! Did not like the all the charges to my credit card. They did however correct/worked out in the end.
Se hospedó 3 noches en marzo de 2024
Respuesta de David Kieselhof el 14 may. 2024
Thanks for staying! Come see us again!

8/10 Bueno

Jeff, Camrose

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Our go to in Edmonton. Pricing continues to increase but all hotels are…overall the CL is still a great value.
Se hospedó 1 noche en mayo de 2024
Respuesta de David Kieselhof el 13 may. 2024
Thanks for taking the time to write this. We appreciate your feedback.

8/10 Bueno

Laureen

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024
Respuesta de David Kieselhof el 14 may. 2024
Thanks for your review!

10/10 Excelente

Daniel

Se hospedó 2 noches en mayo de 2024
Respuesta de David Kieselhof el 13 may. 2024
Thanks for your review!

10/10 Excelente

Charles

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great customer service . Front desk stuff was really awesome and friendly . I would will definitely stay at this hotel next time I’m in Edmonton
Se hospedó 2 noches en mayo de 2024
Respuesta de Joe Montoya el 12 may. 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.

4/10 Mediocre

Jeanette

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No maid service, concierge floor breakfast is very limited, no dining services available from 10am-6, elevators to parkade very dirty, hotel needs thorough cleaning and maintenance. Had to leave hotel too frequently to get services, rather than stay and give them the business. Very unfortunate hotel is no longer what it used to be.
Se hospedó 2 noches en mayo de 2024
Respuesta de David Kieselhof el 11 may. 2024
It sounds like you were rather disappointed with your experience. Our management will have a look at your review. You are right, currently our restaurants are typically closed between 10 AM and 5 PM or 11 AM and 5 PM. But, the restaurant may expand their hours in the future. Thanks for sharing your feedback.

10/10 Excelente

Jillise

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great stay. Good pillows close to rogers
Se hospedó 1 noche en marzo de 2024
Respuesta de David Kieselhof el 11 may. 2024
Thanks for the positive feedback. Come see us again!

10/10 Excelente

Tara, Basin

Viajó con mascotas
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very friendly and helpful staff!
Se hospedó 1 noche en mayo de 2024
Respuesta de Joe Montoya el 10 may. 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.

8/10 Bueno

Nicole

Se hospedó 7 noches en mayo de 2024
Respuesta de David Kieselhof el 11 may. 2024
Thanks for the high marks! We're glad you enjoyed your stay. Feel free to come see us again!

8/10 Bueno

Jes

Le gustó: Limpieza, personal y atención, servicios
Decor was a bit dated but that added to the character of the place a bit. The staff were really nice - very helpful and eager to assist, which I appreciated. Reasonably priced as well.
Se hospedó 3 noches en mayo de 2024
Respuesta de David Kieselhof el 7 may. 2024
Thanks! Believe it or not it always cheers us up to hear nice things about our service. Although we work hard to make our guests happy, we don't always hear about it. Thanks for taking the time to write your review. Come see us again!

6/10 Aceptable

John

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención
The room was nice. However, we were not warned that there would be an additional charge for parking!
Se hospedó 2 noches en mayo de 2024
Respuesta de David Kieselhof el 11 may. 2024
Thanks for taking the time to write a review. We're sorry you felt caught off guard by our parking charges. We do our best to let all our guests know including having that information on the Expedia.com website. Otherwise we hope we met your expectations. Come see us again!

10/10 Excelente

christopher

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A favourite!
Se hospedó 2 noches en marzo de 2024
Respuesta de David Kieselhof el 7 may. 2024
That was short and sweet. Thanks!

10/10 Excelente

Keletshotse

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
nice place
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Cheryl

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Concierge level was great!
Se hospedó 1 noche en marzo de 2024
Respuesta de Joe Montoya el 4 may. 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.

8/10 Bueno

Khuspaul

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I found it deceptive that parking is for hotel guests and public, yet the hotel rate is $25 and public rate is $10.
Se hospedó 1 noche en mayo de 2024
Respuesta de Loren Hidalgo el 2 may. 2024
Hi Khuspaul,Thank you for sharing your feedback with us. It's always valuable to hear about guests' experiences.With regards to the parking rate, the 10 rate is from 6pm to 12 midnight and 5.00 per hour thereafter. We apologize for any confusion. The 25 rate is a great value and highly competitive for hotel parking in the Edmonton downtown market. We all look forward to welcoming you back on a future for a much-improved experience.Sincerely,Loren Hidalgo

8/10 Bueno

Melanie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly staff. Clean enough rooms.
Se hospedó 2 noches en abril de 2024
Respuesta de Loren Hidalgo el 2 may. 2024
Hi Melanie,Thank you for taking the time to review your experience from your recent stay at our hotel. Your compliments are appreciated to recognize our team who do a great job taking care of our guests. Your feedback, allow us to monitor the guest experience.We look forward to welcoming you again.Sincerely,Loren Hidalgo

8/10 Bueno

Tom

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient to the city, big rooms maybe a little tired.
Se hospedó 2 noches en abril de 2024
Respuesta de Joe Montoya el 29 abr. 2024
Thank you for sharing your feedback! We're glad to hear our convenient location suited your needs. We're always looking for ways to improve, so we appreciate your insight on the room condition. Rest assured, we'll take your comments into consideration for future enhancements. We hope to have the opportunity to host you again soon!

8/10 Bueno

Jeanne

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en abril de 2024
Respuesta de David Kieselhof el 30 abr. 2024
Thanks for the great review! Feel free to come see us again!

10/10 Excelente

Darlene

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Better price and parking payments than other downtown hotels.
Se hospedó 1 noche en abril de 2024
Respuesta de Joe Montoya el 29 abr. 2024
We're thrilled to hear you found our pricing and parking options to your satisfaction! Providing value and convenience are top priorities for us. We look forward to welcoming you back on your next visit to downtown.

8/10 Bueno

Daryn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Sadly there isnt a pool. But was still a good hotel with convinent parking and area
Se hospedó 2 noches en abril de 2024
Respuesta de David Kieselhof el 30 abr. 2024
Thanks for the great review! You're right unfortunately we don't have a pool. We are glad, however, you were otherwise please with our hotel. Come see us again!

10/10 Excelente

Kaliamma

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the view of the river valley from our hotel room!
Se hospedó 1 noche en abril de 2024
Respuesta de Joe Montoya el 28 abr. 2024
We greatly appreciate your fantastic review of our hotel, especially highlighting the stunning views. We're delighted to learn that you enjoyed these aspects of your stay. We’re looking forward to the chance to welcome you back for another enjoyable stay in the future.

10/10 Excelente

Carly

Se hospedó 2 noches en abril de 2024
Respuesta de David Kieselhof el 30 abr. 2024
Thanks for giving us such a positive review! Come see us again!

8/10 Bueno

Fallon

Le gustó: Limpieza, personal y atención
The exit door on the park-aid was broken. The pillows were a little hard for my liking the the blankets were quite stiff
Se hospedó 2 noches en abril de 2024
Respuesta de Joe Montoya el 28 abr. 2024
We appreciate you sharing your recent hotel experience with us. Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the broken exit door and the discomfort caused by the pillows and blankets. Your feedback is invaluable as we strive to continually enhance our guests' experience. We will address these concerns promptly to ensure they are rectified for future guests. We appreciate your understanding and hope to welcome you back for a more enjoyable stay.

10/10 Excelente

Laura

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We especially loved the view from our room. The layout of the hotel was unique and the staff were lovely. We would absolutely stay here again.
Se hospedó 1 noche en enero de 2024
Respuesta de Joe Montoya el 28 abr. 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.

8/10 Bueno

Jackie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Loren Hidalgo el 27 abr. 2024
Hi Jackie,We appreciate you sharing your recent hotel experience with us. Your feedback is invaluable in helping us enhance our service. Thank you for choosing to stay with us, and we look forward to welcoming you back soon for a better experience.Sincerely,Loren Hidalgo

8/10 Bueno

Kim

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very friendly security guard, cleaning up outside, very nice to see. Staff was friendly, great location.
Se hospedó 1 noche en abril de 2024
Respuesta de Joe Montoya el 26 abr. 2024
We extend our gratitude for sharing your recent hotel stay experience with us. Your kind words serve as recognition for our dedicated team who consistently strive to provide exceptional guest service. We look forward to your next stay with us.

6/10 Aceptable

Jason, Calgary

Se hospedó 3 noches en abril de 2024
Respuesta de Joe Montoya el 27 abr. 2024
We thank you for taking the time to share your feedback on your recent hotel stay. We sincerely apologize for falling short of your expectations. Your feedback holds immense value to us, as we remain dedicated to continuously enhancing our guest experience. We hope to have the opportunity to welcome you back for a much-improved experience.Should you wish to discuss your recent stay, please feel free to reach out to us.

10/10 Excelente

Marian

Se hospedó 1 noche en abril de 2024
Respuesta de Joe Montoya el 15 may. 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We look forward to your next stay with us.

10/10 Excelente

Temi

Se hospedó 1 noche en abril de 2024
Respuesta de Joe Montoya el 15 may. 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We look forward to your next stay with us.

8/10 Bueno

Jesse, Calgary

Se hospedó 1 noche en abril de 2024
Respuesta de David Kieselhof el 24 abr. 2024
Thanks for taking the time to make a review! Come see us again!

4/10 Mediocre

Amandeep

Viajó en grupo
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Old furniture and interior.. not even proper glasses in rooms…
Se hospedó 1 noche en abril de 2024
Respuesta de David Kieselhof el 23 abr. 2024
Our Concierge Floor rooms are the most recently renovated rooms in our hotel. We find that many guests prefer them to our standard rooms. There are only a little more expensive but are also higher, have faster WiFi and come with a continental breakfast. Also, we would be happy to put glasses in your room before you arrive. Feel free to call us again before you arrive and we'll make sure the glasses are in the room before you get there.

10/10 Excelente

TATENDA, Fort mcmurray

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing view of Edmonton. Learnt about things I never knew about Edmonton
Se hospedó 1 noche en abril de 2024
Respuesta de Joe Montoya el 23 abr. 2024
We greatly appreciate your fantastic review of our hotel, especially highlighting the stunning view. We're delighted to learn that you enjoyed these aspects of your stay. Providing you with a memorable experience was our pleasure, and we’re looking forward to the chance to welcome you back for another enjoyable stay in the future.

10/10 Excelente

Dorthey

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Strange & scary intersection to get into the hotel!
Se hospedó 1 noche en abril de 2024
Respuesta de David Kieselhof el 23 abr. 2024
The intersection outside our hotel is a little trickier to navigate. But once you get used to it, you can safely cross it without much worry. There are three ways to enter our driveway. The two easiest are from the south or using MacDonald drive. If you must use 101st to enter the driveway we advise you to take your time and make sure you get far enough into the intersection to see down the hill.

10/10 Excelente

Solange

Se hospedó 1 noche en abril de 2024
Respuesta de David Kieselhof el 11 may. 2024
Thanks for letting us know you were so satisfied. We appreciate it. Come again!

10/10 Excelente

taiya

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was a wonderful stay! Very clean
Se hospedó 1 noche en abril de 2024
Respuesta de Joe Montoya el 21 abr. 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.

4/10 Mediocre

Bai-Leigh

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
Old dated hotel, tiny king room...not even a mini fridge. Extra costs to park on-site. Electrical outlet behind the bed didnt even have a plastic cover on it. Very unsafe. Wouldn't stay here again.
Se hospedó 1 noche en abril de 2024
Respuesta de Joe Montoya el 21 abr. 2024
We thank you for taking the time to share your feedback on your recent hotel stay. We sincerely apologize for falling short of your expectations. Your feedback holds immense value to us, as we remain dedicated to continuously enhancing our guest experience. We hope to have the opportunity to welcome you back for a much-improved experience.

10/10 Excelente

Alycia

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Manager was awesome!
Se hospedó 2 noches en abril de 2024
Respuesta de Joe Montoya el 21 abr. 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.

10/10 Excelente

Lindsey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Joe Montoya el 21 abr. 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.