8/10 Bueno
Rebecca H.
15 dic. 2025
Le gustó: Limpieza
The flat was clean, warm and well appointed. The check-in procedure a nightmare. Please note there are no red stickers on the correct key safe. Not easy to use once identified, it was empty once open! The help desk was very helpful & contacted the cleaner who popped out of the flat ten minutes later. She was still cleaning at 4.30, we should have had access at 3. It took us roughly 45 minutes to gain access, most of that standing in the wind and rain. Luckily for us one of the residents came home and let us into the hallway. She mentioned this was not the first time it had happened. We were almost at the point of thinking we would have to find somewhere else to stay. This is my second experience with this company. The first was this September when they cancelled the flat I had booked a year in advance for my niece’ s wedding and then had to find somewhere with a weeks notice, at considerable expense. It will be my last. A little more human interaction and a little less tech would have been welcome too.
Rebecca H.
Se hospedó 3 noches en diciembre de 2025