Where to begin.. property description highly inaccurate.. 60 steps to reach this top floor flat and no elevator not mentioned.. common outdoor area was full of junk and overgrown.. used term "recently renovated" for a flat with a broken shower door, a problemattic water heater, many burnt out lights, mildewed countertops, and ceiling fixtures coming loose from the ceiling.
The flat lacked cleanliness: the kitchen flr was stained, the wooden kitchen sink countertop was mildew stained, dust bunnies abounded on the woodwork and door tops (hung a clothes hanger on the central closet door top and got covered in dust).The laundry rack was in the back of the central closet and was a nightmare to get through all the maintenance junk stored there.
During our 1st night, we reported to Altido Scotland (AS) the flat needed more lighting for our 3 reading adult family members. A one Edison bulb ceiling light and an upcast floor lamp was only provided for the living room. One of 2 lamps in the main bedroom was broken. Said light was not replaced by AS until the last night of our 5 night stay, despite my calling most days.
On our 2nd afternoon, hot water cutoff. We called immediately, but were told no one would fix it until 10 am the next day (he came at 11 am). Why can a repairman not be on call at earlier hrs, especially since guests expect to start their day when Edinbugh opens at 11 am?
For all the above, I was given a 20% discount. I'd have rather stayed elsewhere! Poor service AS!