Ropa de cama de alta calidad y colchones con pillow-top

Opiniones sobre Apex Waterloo Place Hotel

4 out of 5
Apex Waterloo Place Hotel
23-27 Waterloo Place, Edinburgh, Scotland

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 676 de 1047 opiniones" "
Evaluación: 8 - Bueno. 245 de 1047 opiniones" "
Evaluación: 6 - Aceptable. 87 de 1047 opiniones" "
Evaluación: 4 - Mediocre. 26 de 1047 opiniones" "
Evaluación: 2 - Terrible. 13 de 1047 opiniones" "

9,2/10

Limpieza

9,2/10

Personal y atención

9,0/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jorge

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great place. In the middle of everything
Se hospedó 3 noches en abril de 2024
Respuesta de George Miliaras el 19 abr. 2024
Thank you so much for your kind words. We're delighted to hear that you enjoyed your stay at Apex Waterloo Place Hotel and found our location in the heart of Edinburgh beneficial. Being in the middle of everything certainly makes exploring the city more convenient and we're glad it enhanced your experience.We look forward to having the opportunity to host you again soon for another great stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excelente

JUAN

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente hotel en el centro de Edimburgo y en la estación central de trenes.
Se hospedó 1 noche en abril de 2024
Respuesta de George Miliaras el 17 abr. 2024
Thank you so much for your positive feedback about Apex Waterloo Place Hotel. We're delighted to hear that our central location in Edinburgh, close to the central train station, added value to your stay. We strive to provide our guests with the best possible experience, and your kind words are greatly appreciated.We look forward to welcoming you back to our hotel in the future for another excellent stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excelente

Borja Javier

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de George M el 10 ene. 2024
Thank you for your review and for your stay,

8/10 Bueno

Rafeeq

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en noviembre de 2023
Respuesta de George M el 17 nov. 2023
Thank you for your feedback and for your stay.

10/10 Excelente

Javier

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy cerca de la estación de tren
Se hospedó 2 noches en octubre de 2023
Respuesta de Lauren | Reception el 13 oct. 2023
Thank you for taking the time to leave us this positive review! We are happy you enjoyed your stay with us and found our central location, which is close to the train station, ideal. We hope to welcome you back in the future for another enjoyable stay.

6/10 Aceptable

Jesús Abraham

Viajó con su pareja
Le gustó: Personal y atención, servicios
El hotel está bien ubicado, cerca de la estación del tren y de las atracciones principales. El tamaño de la habitación es adecuado. No obstante lo anterior, el hotel se siente viejo y descuidado (paneles de madera dañados y despintados, cortinas sucias, camas incómodas, almohadas muy duras). Los pisos de la ducha y sus canceles estaban mohosos en los bordes. El personal fue atento y amable. No me gustó que para llegar a los elevadores hay que subir unas pequeñas escaleras; lo mismo para llegar de los elevadores a la habitación qué nos asignaron (puede ser complicado moverse con maletas pesadas). Probablemente, por el costo, si volviera a la ciudad buscaría otra opción por la zona.
Respuesta de George Miliaras el 2 ago. 2023
Thank you for taking the time to provide feedback on your recent stay at our hotel.We appreciate your positive comments about our convenient location and the attentiveness of our staff. Your feedback regarding the room condition is valuable, and we apologize for any inconveniences caused. We'll address the issues you've mentioned and work on improving the overall comfort and appearance of our rooms.Regarding the stairs to access the elevators, we understand the concern, and we will take this into consideration for future improvements in accessibility.We hope that you had an enjoyable time exploring the city, and we regret that your experience with us did not meet your expectations. If you decide to visit Edinburgh again, we would be more than happy to have another opportunity to provide you with an improved experience.Thank you for choosing to stay with us.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place

10/10 Excelente

cesar

Se hospedó 2 noches en junio de 2023
Respuesta de George M el 3 jul. 2023
Thank you for staying with us and we hope to see you again soon.

10/10 Excelente

MANUEL HECTOR GONZALEZ

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excelente servicio, las instalaciones muy bien, y resalta la ubicación es perfecta, pues tiene estación de tren enfrente y acceso a muchas lineas de autobus. Para caminar está cerca de muchos puntos historicos, y lugares para comer o comprar souvenirs.
Se hospedó 5 noches en mayo de 2023
Respuesta de Praneeth el 1 jun. 2023
Thank you so much, Hector, for your kind words! We're thrilled to hear that you enjoyed our service and facilities. Having a train station right in front and easy access, multiple bus lines definitely adds to the convenience of our location.We're glad you found our proximity to historical points and places to eat or buy souvenirs beneficial. Exploring the local attractions and enjoying the local cuisine is always a great way to make the most of your stay.We appreciate your feedback and are delighted that you had a positive experience with us. If there's anything else we can assist you with or if you have any further questions, please feel free to let us know. We look forward to welcoming you back in the future!Best Regards,Praneeth sapatla,Apex hotel waterloo.

10/10 Excelente

Jose

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en mayo de 2023
Respuesta de George M el 1 jun. 2023
Thank you for your review and your stay.

10/10 Excelente

pablo

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Super location and very nice staff
Se hospedó 2 noches en abril de 2023
Respuesta de Angelika I Duty Manager Apex Waterloo Place el 9 abr. 2023
Dear Pablo,Thank you for taking the time to share your recent experience at the Apex Waterloo Hotel. We are thrilled to hear that you enjoyed our hotel's convenient location and that our staff provided you with a warm and welcoming experience.At Apex Waterloo Hotel, we strive to create memorable experiences for all of our guests, and we are delighted to learn that we were successful in doing so for you. We appreciate your kind words and look forward to welcoming you back in the future.Thank you for choosing to stay with us.Best regards,

10/10 Excelente

Adrian

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2023
Respuesta de Antonio el 11 ene. 2023
Dear Adrian,Thank you so much for your good review.We greatly appreciate your feedback and hope towelcome you back soon.Kind regards,Antonio ReceptionApex Waterloo Place

4/10 Mediocre

francisco

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
no me dieron el cuarto que reserve sólo una cama y sin vista
Se hospedó 2 noches en septiembre de 2022
Respuesta de George M el 26 sept. 2022
we are very sorry for any issue encountered and we thank you for bringing it to our attention. In case you would like to provide us with more detail please do not hesitate to contact us directly.

8/10 Bueno

Elizabeth

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
El hotel es muy lindo limpio el desayuno muy deli
Se hospedó 4 noches en agosto de 2022
Respuesta de Georgios el 11 ago. 2022
Dear Elizabeth, Thank you for taking your time to write about our hotel and the delicious breakfast you enjoyed. We look forward to welcoming you at some point in the future. Warm regards, Georgios

10/10 Excelente

DANIEL ALEJANDRO VELARDE

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel perfect but not respect the VIP
Se hospedó 1 noche en junio de 2022
Respuesta de Guilherme Reis el 18 jun. 2022
Thank you for taking the time to complete your review regarding your recent stay with us here at the Apex waterloo Hotel. Your comments about the Hotel and the staff are very much are appreciated. I was delighted to read that you have enjoyed your stay with us and that you found the hotel and members of our team to be outstanding. I will ensure your scores are passed on to them. Our commitment at the Apex Waterloo Hotel is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary. Once again we thank you for choosing the Apex Waterloo Hotel and for taking the time to provide us with valued feedback. We hope to welcome you back on your next stay in Edinburgh. If I can be of any further assistance to you, please do not hesitate to contact us. Kind Regards

10/10 Excelente

SERGIO

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy buen hotel recomendable al 100
Se hospedó 1 noche en marzo de 2022
Respuesta de Anita el 30 abr. 2022
Dear guest, We are delighted to read you enjoyed your time with us. Thank you for taking the time to provide feedback, we hope to welcome you back soon. Kind regards, Anita Front Desk Reception

2/10 Terrible

Cecilia

Se hospedó 1 noche en octubre de 2021

10/10 Excelente

Jennifer

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great staff. Nice room. Very clean.
Se hospedó 1 noche en mayo de 2024
Respuesta de George Miliaras el 23 may. 2024
Thank you very much for taking the time to share your positive feedback about your recent stay at Apex Waterloo Place Hotel. We are thrilled to hear that you had a great experience and that our staff, room, and cleanliness met your expectations.Providing exceptional service and maintaining high standards of cleanliness are among our top priorities, and we are delighted that our efforts contributed to making your stay enjoyable.Your kind words will be shared with our team, as they serve as a great motivation to continue delivering excellent service to all our guests.Once again, thank you for choosing to stay with us. Should you have any future travel plans to Edinburgh, we would be honored to welcome you back for another memorable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Bueno

Vera

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location to train station and most of all the major attractions
Se hospedó 3 noches en mayo de 2024
Respuesta de George Miliaras el 21 may. 2024
Thank you for taking the time to share your feedback about your recent stay at Apex Waterloo Place Hotel. We are delighted to hear that you enjoyed our convenient location, which provided easy access to the train station and major attractions in Edinburgh.At Apex Waterloo Place Hotel, we strive to offer our guests a comfortable and convenient experience, and we are pleased to learn that our location met your expectations.If you have any further comments or if there is anything else we can assist you with, please feel free to reach out to us directly. We value your feedback and look forward to welcoming you back for another enjoyable stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excelente

James

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff are super helpful and the property is well maintained. The in house spa is also excellent.
Se hospedó 4 noches en mayo de 2024
Respuesta de George Miliaras el 21 may. 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for sharing your positive feedback with us. We are delighted to hear that you found our staff to be super helpful and that you appreciated the well-maintained property.It's wonderful to know that you enjoyed our in-house spa and found it to be excellent. We strive to provide our guests with the highest level of service and amenities, and we are pleased that we met your expectations.We look forward to welcoming you back to Apex Waterloo Place Hotel for another exceptional stay. If there is anything else we can assist you with, please do not hesitate to contact us.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Bueno

Daina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en mayo de 2024
Respuesta de George M el 21 may. 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for taking the time to share your feedback with us. We are pleased to hear that you had an enjoyable experience overall.Your feedback is valuable to us, and we will use it to continue improving our services and facilities. If there are any specific areas where you feel we can enhance your experience in the future, please don't hesitate to let us know.We hope to have the opportunity to welcome you back to Apex Waterloo Place Hotel in the future and provide you with an even better experience.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excelente

KAYA C

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Right in the heart of Old Town, this hotel was lovely and within walking distance of the beautiful sights and landmarks. We had an incredibly spacious room with a comfy bed, and the amenities were spectacular. Make sure to check out the pool and sauna after a long day of sightseeing!
Se hospedó 2 noches en mayo de 2024
Respuesta de George Miliaras el 21 may. 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for taking the time to share your wonderful experience with us. We are thrilled to hear that our hotel's central location in the heart of Old Town allowed you to explore the beautiful sights and landmarks of Edinburgh with ease.It brings us great pleasure to know that you enjoyed the spaciousness of your room, the comfort of the bed, and the spectacular amenities offered at our hotel. We are especially delighted that you had the opportunity to unwind in our pool and sauna after a long day of sightseeing.We hope to have the pleasure of welcoming you back to Apex Waterloo Place Hotel for another memorable stay. If there is anything further we can assist you with, please feel free to reach out to us.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excelente

Stacey Lynn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We couldn’t have picked a more conveniently located hotel. The Airlink bus pickup/ drop off was a few short blocks away as well as Waverly Station. The first stop for the Hop on/Hop off tour was directly across from the hotel. There were several great restaurants within easy walking distance. If you like Italian food don’t miss Mamma Roma. Another recommendation is Maker’s Mash! We enjoyed our breakfast in Elliot’s. The staff was very friendly. There was a cold buffet consisting of assorted cereals, fruits, cheeses, meats, yogurts and croissants, and on several days they had a hot buffet consisting of a traditional British breakfast. In addition to the buffet you were given an extensive menu to order from. We enjoyed the Eggs Benedict both traditional and Florentine, porridge, waffles and omelets. You can also ask for crispy bacon (American style). The shower was spacious and the water got hot immediately. The beds were extremely comfortable. We highly recommend the Apex Waterloo hotel!
Se hospedó 6 noches en mayo de 2024
Respuesta de Front Desk Duty Manager el 17 may. 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for taking the time to share such a wonderful review of your experience with us. We are thrilled to hear that you found our hotel to be conveniently located and that you enjoyed the various amenities and dining options we offer.It's fantastic to hear that you appreciated the proximity of our hotel to key transportation hubs and attractions, as well as the nearby dining options such as Mamma Roma and Maker's Mash. We're delighted that you enjoyed your breakfast experience at Elliot's and that our staff provided friendly service throughout your stay.We're especially pleased to hear that you found your room amenities, including the spacious shower and comfortable beds, to meet your expectations. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're glad that we succeeded in this regard.Thank you once again for your kind words and recommendation. We look forward to welcoming you back to Apex Waterloo Place Hotel in the future for another fantastic stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excelente

Carol

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent place and front desk staff. Had a room ready earlier than expected which was a really nice offer. Very clean, quiet , and well situated for the train and for exploring Edinburgh. Highly recommend.
Se hospedó 1 noche en mayo de 2024
Respuesta de George Miliaras el 17 may. 2024
Thank you for taking the time to rate your recent stay at Apex Waterloo Place Hotel. We are delighted to see that you had a wonderful experience, and we appreciate your positive rating of 5 out of 5.It's always a pleasure to receive such positive feedback from our guests, and we are thrilled to know that we met your expectations during your time with us.Should you have any further comments or if there is anything else we can assist you with, please feel free to reach out. We are here to ensure that your future stays are just as enjoyable.Thank you once again for choosing Apex Waterloo Place Hotel. We look forward to welcoming you back for another excellent stay in the future!Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excelente

Gary

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en mayo de 2024
Respuesta de George Miliaras el 17 may. 2024
Thank you for taking the time to rate your recent stay at Apex Waterloo Place Hotel. We are delighted to see that you had a wonderful experience, and we appreciate your positive rating of 5 out of 5.It's always a pleasure to receive such positive feedback from our guests, and we are thrilled to know that we met your expectations during your time with us.Should you have any further comments or if there is anything else we can assist you with, please feel free to reach out. We are here to ensure that your future stays are just as enjoyable.Thank you once again for choosing Apex Waterloo Place Hotel. We look forward to welcoming you back for another excellent stay in the future!Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excelente

Karen, Pensacola

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the location. Caught the tour bus right across the street from the hotel. Easy to walk to other restaurants. Room service had the very best hamburger and fries. Breakfast was excellent. Loved the big bathtub! And so glad to have a room with air conditioning! Front desk and bar staff very helpful. Just a short walk to pick up rental car
Se hospedó 2 noches en mayo de 2024
Respuesta de Ourango. A el 16 may. 2024
Thank you for your kind words about your recent stay with us at Apex Waterloo Place Hotel.We're thrilled to hear that you enjoyed our convenient central to explore Edinburgh City and our menus.We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with, please feel free to reach out to us. Best regards, Ourango. A Night Manager Apex Waterloo Place Hotel

10/10 Excelente

Gaynor

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely little hotel, within easy walking distance of everything; express bus to airport stops just across the street. Staff are friendly, helpful and considerate - the bartender even made me a hot toddy for my laryngitis!
Se hospedó 2 noches en mayo de 2024
Respuesta de George Miliaras el 14 may. 2024
Thank you so much for your kind words and for taking the time to share your experience at Apex Waterloo Place Hotel!We're thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring Edinburgh. It's fantastic to know that our staff went above and beyond to ensure you had a comfortable stay, including making you a hot toddy for your laryngitis! We always strive to provide exceptional service, and it's wonderful to see that reflected in your feedback.If there's anything else we can assist you with or if you plan to visit Edinburgh again in the future, please don't hesitate to let us know. We would love to welcome you back for another memorable stay!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

6/10 Aceptable

Steve

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Das Hotel liegt sehr zentral und mot guter Anbindung an öffentliche Verkehrsmittel gelegen. Das Frühstück war reichhaltig und man konnte verschiedene britische Varianten sowie Eierspeisen auswählen. Die Sauberkeit lässt zu wünschen übrig. Süiegel wurde an den 3 Nächten Aufenthalt nicht gereinigte, Duschabfluss war verstopft, einiges am Möbilar war bereits kaputt. Für den hohen Preis, absolut nicht wert. Schade.
Se hospedó 3 noches en mayo de 2024
Respuesta de George Miliaras el 13 may. 2024
Thank you for sharing your detailed feedback with us. We're glad to hear that you enjoyed the central location and breakfast options. However, we sincerely apologize for the cleanliness issues you experienced during your stay. This does not meet our usual standards, and we will address it with our housekeeping team to ensure improvements are made. Your comments are invaluable to us as we strive to provide exceptional experiences for all our guests. We hope to have the opportunity to welcome you back and deliver a much-improved stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excelente

Carolyn

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location with close proximity to dining, shopping and royal mile. Staff couldn’t have been nicer. Very friendly and helpful. Would definitely recommend.
Se hospedó 4 noches en mayo de 2024
Respuesta de George Miliaras el 13 may. 2024
Thank you for your glowing review! We're delighted to hear that you enjoyed our prime location and found our staff to be friendly and helpful. Recommendations like yours mean a lot to us, and we truly appreciate your kind words. Should your travels bring you back to Edinburgh, we would be honored to welcome you again for another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excelente

Issam

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
staff was amazing and super helpful
Se hospedó 1 noche en mayo de 2024
Respuesta de George Miliaras el 10 may. 2024
Thank you for your kind words about our staff at Apex Waterloo Place Hotel. We're delighted to hear that you found them amazing and super helpful during your stay. Providing exceptional service is our priority, and it's great to know that our team made your experience memorable.We hope to have the opportunity to welcome you back for another fantastic stay in the future.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excelente

Brenda

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing Hotel! Highly recommend a stay to anyone! It is a great spot right in the heart of Edinburgh! The staff was WONDERFUL! Check out Mitch in the Bar, he made me the BEST Cosmo I've ever had!
Se hospedó 2 noches en mayo de 2024
Respuesta de George Miliaras el 10 may. 2024
Thank you for your glowing review of Apex Waterloo Place Hotel! We're thrilled to hear that you had an amazing experience during your stay and that you found our location convenient and our staff wonderful. We'll be sure to pass along your compliments to Mitch in the bar for making you the best Cosmo you've ever had!We appreciate your recommendation and hope to welcome you back for another wonderful stay in the heart of Edinburgh.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excelente

Lindsay

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient and comfortable. Helpful staff.
Se hospedó 2 noches en mayo de 2024
Respuesta de George Miliaras el 10 may. 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for sharing your feedback with us. We're pleased to hear that you found our hotel convenient and comfortable, and that our staff were helpful during your stay. Providing excellent service is important to us, and we're glad to know that our team members met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Bueno

Maria

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great property with easy access to Old Town, The Royal Mile, etc. The only unexpected aspect as a room at street level- film over the windows for privacy and still light. The staff were helpful & friendly. Great breakfast options too
Se hospedó 2 noches en mayo de 2024
Respuesta de George Miliaras el 10 may. 2024
Thank you for taking the time to share your experience at Apex Waterloo Place Hotel. We're glad to hear that you enjoyed our convenient location and found our staff helpful and friendly. We apologize for any inconvenience caused by the unexpected aspect of your room being at street level. Your feedback is valuable to us, and we will take it into consideration to improve our guests' experiences. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excelente

ZHIHLI

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location is excellent. Very good breakfast.
Se hospedó 4 noches en mayo de 2024
Respuesta de George Miliaras el 10 may. 2024
Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed our excellent location and the delicious breakfast during your stay at Apex Waterloo Place Hotel. Your satisfaction is important to us, and we're glad that we could contribute to a positive experience. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to reach out. We look forward to welcoming you back soon!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excelente

Lisa

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My friends and I enjoyed our stay at Apex Waterloo. Staff is extremely friendly and helpful at all times which was the absolute best part of our stay. We enjoyed the Sana and pool after a long day of walking. This hotel is in the perfect location, everything is within walking distance!
Se hospedó 4 noches en abril de 2024
Respuesta de George Miliaras el 7 may. 2024
Thank you for choosing to stay at Apex Waterloo Place and for taking the time to share your experience with us. We're delighted to hear that you and your friends enjoyed your stay and that our staff's friendliness and helpfulness made a positive impression on you. It's wonderful to know that you were able to relax and unwind in our sauna and pool after exploring the city.We're pleased that our central location added to the convenience of your trip, allowing you to explore Edinburgh with ease.If there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know. We look forward to welcoming you back on your next visit to the city!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excelente

Karina

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel is very centrally located ( near Waverley Station) and ideal if you are visiting Edinburgh. We really liked our room and the hotel facilities are excellent, especially the swimming pool, sauna and steam room, which we often made use of after a day of sightseeing. The breakfast was high quality and generous. All the staff we met were very friendly and helpful. We really loved staying here and would recommend this hotel.
Se hospedó 3 noches en marzo de 2024
Respuesta de George Miliaras el 7 may. 2024
Thank you for taking the time to share your wonderful experience at Apex Waterloo Place Hotel. We're delighted to hear that our central location, excellent facilities, and friendly staff made your stay memorable. It's fantastic to know that you enjoyed the comfort of your room and took advantage of our leisure facilities after a day of exploring Edinburgh. We strive to provide high-quality breakfast options to start your day right, and we're thrilled to hear that you found it generous and satisfying.Your recommendation means a lot to us, and we can't wait to welcome you back on your next visit to Edinburgh. If there's anything we can assist you with in the meantime, please feel free to reach out.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Bueno

larry

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wish they mention events happening in Edinburgh. The annual Beltane Festival was up the street when we were there and missed it.
Se hospedó 3 noches en abril de 2024
Respuesta de George Miliaras el 7 may. 2024
Thank you for your valuable feedback regarding your recent stay at Apex Waterloo Place Hotel. We're glad to hear that you enjoyed your time with us.We understand the importance of keeping our guests informed about local events and attractions. We apologize for any inconvenience caused by missing the annual Beltane Festival. We'll certainly take your suggestion on board and work on providing more information about events happening in Edinburgh to enhance our guests' experience.If there's anything else we can do to make your future stays more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

4/10 Mediocre

Thomas

Viajó con su pareja
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza
It was very loud, the bus stop is in front of the hotel, the hotel needs to be refreshed
Se hospedó 4 noches en mayo de 2024
Respuesta de George Miliaras el 6 may. 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the noise from the nearby bus stop. We understand the importance of a peaceful stay and will take your comments into consideration as we strive to improve our facilities. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Bueno

Marilyn

Se hospedó 1 noche en abril de 2024
Respuesta de George M el 21 may. 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for taking the time to share your feedback with us. We are pleased to hear that you had an enjoyable experience overall.Your feedback is valuable to us, and we will use it to continue improving our services and facilities. If there are any specific areas where you feel we can enhance your experience in the future, please don't hesitate to let us know.We hope to have the opportunity to welcome you back to Apex Waterloo Place Hotel in the future and provide you with an even better experience.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

6/10 Aceptable

Dorothy

Viajó en grupo
No le gustó: Personal y atención, servicios
The staff were friendly but hopeless. With the exception of the night shift who were delightful
Se hospedó 3 noches en marzo de 2024
Respuesta de George Miliaras el 29 abr. 2024
Thank you for bringing your experience to our attention. We apologize for any inconvenience caused by the inconsistency in service you encountered during your stay. It's disheartening to hear that the level of service provided by our staff did not meet your expectations.We will address your feedback with our team to ensure that all members are delivering the high standard of service we strive for consistently. Your comments will be shared with the night shift team to recognize their exemplary service and to further motivate them.We appreciate your understanding and hope to have the opportunity to restore your confidence in our hotel on your next visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excelente

Rae Anne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location.
Se hospedó 2 noches en abril de 2024
Respuesta de George Miliaras el 29 abr. 2024
Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel's location to be convenient for your stay.If there are any additional comments or suggestions you would like to share, please feel free to let us know. We value your input and strive to ensure that every aspect of your stay meets your expectations.We hope to welcome you back to Apex Waterloo Place Hotel in the near future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excelente

Yuen Yee

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel staff was friendly and efficient, and the hotel was well located, within easy walking distance from the main train station. The rooms were clean and specious, and very comfortable.
Se hospedó 1 noche en abril de 2024
Respuesta de George Miliaras el 29 abr. 2024
Thank you for sharing your experience at Apex Waterloo Place Hotel. We are delighted to hear that you found our staff to be friendly and efficient, and that you enjoyed our convenient location near the main train station. It's wonderful to know that you found your room to be clean, spacious, and comfortable.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Bueno

Debra

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice hotel within walking distance to everything. Staff was very nice. The only negative I have was that we requested wake up calls and either didn’t get it or was 20 mins late so set your alarm on your phone. I would highly recommend this hotel to anyone staying in Edinburgh.
Se hospedó 3 noches en abril de 2024
Respuesta de George Miliaras el 28 abr. 2024
Thank you for sharing your experience with us, and we're delighted to hear that you enjoyed your stay at our hotel and found our location convenient and our staff welcoming.We sincerely apologize for any inconvenience caused by the delayed wake-up calls. Your feedback is invaluable, and we will address this issue with our team to ensure that we improve our wake-up call service for future guests. Your recommendation means a lot to us, and we truly appreciate your understanding and support.If there is anything else we can assist you with or if you plan to visit Edinburgh again in the future, please don't hesitate to reach out to us. We would love to welcome you back and ensure that you have a flawless stay with us.Thank you once again for choosing to stay at Apex Waterloo Place Hotel, and we look forward to the opportunity to host you again soon.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great property! Walking distance from Calton Hill, Edinburgh Castle, and the Royal Mile.
Se hospedó 5 noches en abril de 2024
Respuesta de George Miliaras el 27 abr. 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay at Apex Waterloo Place Hotel and found our property to be conveniently located within walking distance of Calton Hill, Edinburgh Castle, and the Royal Mile.Exploring Edinburgh's iconic landmarks from our hotel's doorstep is indeed a fantastic experience, and we're glad that you had the opportunity to do so.We hope to have the pleasure of welcoming you back for another memorable stay in the future. If there's anything more we can do to make your next visit even better, please feel free to let us know.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excelente

Emma

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent location and beautiful property! The staff is so welcoming and accommodating!
Se hospedó 4 noches en abril de 2024
Respuesta de George Miliaras el 26 abr. 2024
Thank you for your wonderful feedback regarding your recent stay at Apex Waterloo Place Hotel. We are thrilled to hear that you enjoyed our excellent location and found our property beautiful. It’s especially gratifying to know that our staff made you feel welcome and were able to accommodate your needs effectively.We strive to make every guest's experience memorable, and your kind words are a delightful affirmation of our efforts. We look forward to welcoming you back soon for another enjoyable visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

6/10 Aceptable

Himesh, Romford

Viajó con su pareja
Le gustó: Personal y atención, servicios
No le gustó: Limpieza
I would have rated higher but wasn't happy with the mould on the bathroom grouting. Whilst I could have complained I didn't want that to overshadow what ended being a fabulous trip to Edinburgh What was great - front desk staff were helpful and attentive. The hotel is situated in an excellent location. Close to a shopping mall, access to plenty of restaurants and bars, less than 5 mins walk to Waverley train station, Princess street, North Bridge and Carlton hill. Bus stops and the hop on & off bus opposite the hotel. We didn't try the breakfast at the hotel, so I cannot comment but there are plenty café's close to the hotel. Overall, enjoyed my stay but the bathroom needs maintenance.
Se hospedó 3 noches en abril de 2024
Respuesta de George Miliaras el 26 abr. 2024
Thank you for taking the time to provide a detailed review of your stay at Apex Waterloo Place Hotel. We are delighted to hear that you had a fabulous trip to Edinburgh and appreciated our central location, the proximity to key attractions, and the attentive service from our front desk staff.However, we sincerely apologize for the issue with the mould in the bathroom grouting. We understand how important a clean and well-maintained bathroom is to the overall guest experience, and it's clear we fell short in this aspect. We appreciate you bringing this to our attention, and we will ensure that our housekeeping and maintenance teams address this immediately to prevent similar issues in the future.We are glad that this did not detract too much from your overall experience, and it's wonderful to know that you enjoyed your stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a flawless experience that fully meets your expectations.Thank you again for choosing Apex Waterloo Place Hotel. We look forward to your next visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excelente

Rocky

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Only stayed one night but was very friendly and very nice people the bar was great and staff were friendly and very helpful the free breakfast and free drink were also very nice would stay again
Se hospedó 1 noche en abril de 2024
Respuesta de George Miliaras el 26 abr. 2024
Thank you for sharing your experience from your recent stay at Apex Waterloo Place Hotel. We're delighted to hear that even during a brief visit, you found our staff friendly and helpful, and that you enjoyed the bar and the complimentary breakfast and drink. Our team strives to provide welcoming and attentive service to ensure every guest has a pleasant and memorable stay.We appreciate your kind words and are thrilled that you would choose to stay with us again. We look forward to welcomingyou back for another enjoyable visit. Whether it's for another quick trip or a longer stay, we're committed to making your experience delightful each time.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

2/10 Terrible

Pedro

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 2 noches en abril de 2024
Respuesta de George Miliaras el 14 may. 2024
ChatGPTSubject: Apologies for Any InconvenienceDear [Guest],Thank you for taking the time to share your feedback with us. We sincerely apologize for any aspects of your stay that fell short of your expectations.Your feedback is invaluable to us as it helps us identify areas where we can improve our services. Rest assured, we take your comments seriously and will address them promptly to ensure a better experience for our future guests.If there's anything specific you would like to discuss or if there's anything we can do to make amends for any shortcomings during your stay, please feel free to reach out to us directly.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excelente

Ballari

Se hospedó 4 noches en abril de 2024
Respuesta de George Miliaras el 14 may. 2024
Thank you so much for your glowing review! We are thrilled to hear that you had a wonderful experience during your stay at Apex Waterloo Place Hotel.It's fantastic to know that you enjoyed our excellent location and that our staff provided friendly and helpful service throughout your visit. We strive to ensure that every guest feels welcome and well taken care of, so it's truly rewarding to receive such positive feedback.We appreciate your recommendation and look forward to welcoming you back for another memorable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excelente

Stewart, Winchester

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to everything so you can walk. Staff was very friendly and accommodating.
Se hospedó 2 noches en abril de 2024
Respuesta de George Miliaras el 26 abr. 2024
Thank you for your positive feedback about your recent stay at Apex Waterloo Place Hotel. We are delighted to hear that you enjoyed our central location, making it easy for you to explore Edinburgh on foot. It's wonderful to know that our staff's friendliness and accommodating nature contributed positively to your experience.We strive to provide a welcoming and convenient base for our guests, and we're thrilled that we could enhance your visit. We look forward to welcoming you back soon for another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excelente

Jason

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de George Miliaras el 26 abr. 2024
Thank you so much for your perfect rating of 5 out of 5! We are thrilled to know that you had an exceptional experience at Apex Waterloo Place Hotel. It's our highest priority to ensure that every aspect of your stay is enjoyable.We look forward to welcoming you back for another excellent visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel