This flat is in a great location and check in directions were excellent. The flat is dirty, dingy, and needs an overhaul. Armchairs with torn vinyl, fridge shelves held together with duct tape, no room to hang clothes in the wardrobe as it is stacked high with pillows, blankets etc. Good supply of large towels. Only two rolls of toilet paper for a six day stay, and when I queried this was told it also “our policy”. This policy was not in the listing when I booked. My biggest gripes are opening the drawer to get a teaspoon and finding it with brown tea stains. Getting a mug to make a cup of tea and finding it yellowed inside. The dish rack is rusted (as are parts of the coffee table) and has a white sort of limescale on it. I didn’t put my dishes there to dry. I had no central heating for five days. I reported it on the Saturday. I expected a reply when the office opened on Monday morning. I just had a heater in the living room only. No contact made until late Tuesday morning to tell me off about wanting more toilet paper but ignoring the heating. I queried this, and no answer again until the Wednesday the next day. They thought I had left. I don’t know why as I was booked in until the Friday and I never said I was leaving. They had someone there that evening who solved it all in ten minutes. I had given the office my my UK phone number but no one ever called. They gave my number to the plumber who called. I was freezing for days in 4-6C. Bad form all round. Caveat emptor.