Vista desde la propiedad

Opiniones sobre Mercure Edinburgh City - Princes Street Hotel

3 out of 5
Mercure Edinburgh City - Princes Street Hotel
53 Princes Street, Edinburgh, Scotland

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 325 de 1002 opiniones" "
Evaluación: 8 - Bueno. 353 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 155 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 108 de 1002 opiniones" "
Evaluación: 2 - Terrible. 61 de 1002 opiniones" "

7,8/10

Limpieza

8,4/10

Personal y atención

7,2/10

Servicios

6,8/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

MA DEL CARMEN

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy limpio y la atención de Gabriela excelente, nos apoyó en todo
Se hospedó 8 noches en abril de 2024
Respuesta de Vicki Guest Services Team el 26 abr. 2024
Dear Madel, Thank you for your review. It's great hear that you found our hotel very clean and that Gabriela provided excellent attention during your stay. It's great to hear she supported all your needs. We'll be sure to pass on your kind words to Gabriela. We do hope to welcome you back again soon!

8/10 Bueno

Juan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
buena opcion para visita corta a la ciudad
Se hospedó 1 noche en agosto de 2023
Respuesta de Anna Guest Service Manager el 6 sept. 2023
Dear Juan.Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel to be a good option for a short visit to the city. Your satisfaction is important to us, and we're glad that we could provide you with a comfortable and convenient stay.If you have any specific comments or suggestions for how we can make your next visit even better, please feel free to share. We're always eager to improve and enhance our guests' experiences.We hope to have the pleasure of welcoming you back for another enjoyable stay in the city.Kind regardsAnna StaniakGuest Services ManagerMercure Edinburgh City Princes Street Hotel

6/10 Aceptable

AGUSTIN

Viajó con su familia
Le gustó: Limpieza, personal y atención
El servicio de wifi no es bueno
Se hospedó 1 noche en abril de 2023
Respuesta de Anthony - Duty Manager el 11 abr. 2023
Dear Agustin,We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback.I will share your comments with our maintenance Manager regarding spotty Wi-Fi. We strive to continuously improve the quality of our services.Kind regardsAnthony – Duty Manager

2/10 Terrible

Mirta

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
He viajado por el mundo y lejos este es el peor hotel que he visitado en todos los aspectos, fue una estadía
Se hospedó 3 noches en diciembre de 2022
Respuesta de Anna Guest Service Manager el 7 ene. 2023
Dear Mirta.Thank you for taking the time to tell us about your experience at the Mercure Edinburgh City Princes Street Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Kind regards.

6/10 Aceptable

Ignacio

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
El mobiliario de la habitación necesita un recambio. Falta un sitio donde dejar la maleta. El wifi del hotel es bastante malo, la conexión se va varias veces en una hora, solo sirve para ver el correo y poco más. Por lo demás, la cama es cómoda y el baño está bien. Desayuno bufé standard medio
Se hospedó 3 noches en julio de 2022
Respuesta de Luda el 1 ago. 2022
Dear Ignacio, Thank you for taking the time to tell us about your experience at the Mercure Edinburgh City Princes Street Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ludovica Guest Care Supervisor

4/10 Mediocre

Carlos

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
Old, no A/C, dirty rugs, old towels
Se hospedó 3 noches en julio de 2022

8/10 Bueno

Ramon

Se hospedó 2 noches en abril de 2022
Respuesta de Vicki el 15 abr. 2022
Dear Guest, Thank you for taking the time to share your review with us and your fellow travellers. I am Happy to see that you enjoyed stay. I do hope we have the opportunity to welcome you back soon. Vicki Guest Care Manager

6/10 Aceptable

david

Viajó en grupo
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2022
Respuesta de Queenie - Guest Services Manager el 27 feb. 2022
Dear Guest, Thank you for your feedback. We certainly hope to look forward to welcoming you on your next visit to Edinburgh. Kind regards. Queenie – Guest Services Manager

8/10 Bueno

jose ramon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
una buena opción, si aprovechas alguna oferta
Muy buena situación para una visita turística, y bien comunicado por transporte público si llegas en avión (tranvía y autobús a poco más de 200m que te llevan en 30mn desde el aeropuerto. Por lo demás, es un hotel convencional, con mobiliario algo anticuado aunque las habitaciones (al menos las que dan a la calle) son espaciosas. sin embargo, solo hay 2 enchufes disponibles (algo escaso si tienes que cargar baterías de la cámara de fotos y un par de smartphones, por ejemplo.
Se hospedó 3 noches en agosto de 2019

4/10 Mediocre

Cliente verificado

No le gustó: Servicios, estado de la propiedad e instalaciones
No entregaban la cantidad suficiente de jabon y shampoo La habitacion tenia olor a viejo establecimiento El agua de la ducha salia con bajo caudal y nunca a buena temperatura (un dia ni me pude bañar de lo fria)
Se hospedó 3 noches en junio de 2019
Respuesta de Nora el 10 jun. 2019
Dear Guest, Thank you for taking the time to tell us about your stay. I was very disappointed to read that your room did not meet your expectations. Please allow me to express my sincerest apologies. Kind regards, Nora Dekany Mercure Edinburgh Princes street hotel

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en mayo de 2019
Respuesta de Nora el 20 jun. 2019
Dear Guest, What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Edinburgh. Kind regards, Nora Dekany Mercure Edinburgh Princes street hotel

6/10 Aceptable

Cliente verificado

No le gustó: Servicios
habitacion pequena, sin cofre de seguridad, caro para lo que ofrece
Se hospedó 3 noches en marzo de 2019
Respuesta de nora el 9 abr. 2019
Dear Guest, Thank you for taking the time to tell us about your stay. I was very disappointed to read that your room did not meet your expectations. Please allow me to express my sincerest apologies. Kind regards, Nora Dekany Mercure Edinburgh Princes street hotel

4/10 Mediocre

Peter, Winchester

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very tired. Small, stuffy rooms. No air con / ventilation and kitchen extraction fans make it too noisy to have a window open
Se hospedó 2 noches en mayo de 2024
Respuesta de Anna Guest Services Manager el 20 may. 2024
Dear Peter.Thank you for your feedback. We apologize for the discomfort caused by the lack of air conditioning and ventilation, as well as the noise. Your comments are important to us, and we are continually working to improve our facilities. We hope to have the opportunity to provide you with a better experience in the future.Kind Regards.

6/10 Aceptable

KANAKO

No le gustó: Estado de la propiedad e instalaciones
冷蔵庫が無いのが不便。シャワーの圧が弱くて冬だと少し寒いかも。
Se hospedó 6 noches en mayo de 2024
Respuesta de Anna Guest Services Manager el 20 may. 2024
Dear KANAKO.Thank you for your feedback. We apologize for the inconvenience caused by the lack of a refrigerator and the weak shower pressure. We understand how important these amenities are for a comfortable stay and will consider your comments for future improvements. We hope to have the opportunity to welcome you back and provide a better experience.Kind regards.

10/10 Excelente

Robert

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location, exceptional staff.
Se hospedó 3 noches en mayo de 2024
Respuesta de Tony el 8 may. 2024
Dear Robert, Thank you for the 5 out of 5 review! We are glad out hotel facilities and the city of Edinburgh left you happy!Kind regards,Tony, duty manager.

6/10 Aceptable

Carlos

Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
The only advantage of this property was location and friendly staff members. The hotel is OVER PRICED, very old furniture and building structure. The bed was very uncomfortable. The view from Princess Street balcony was great, but the noise from the continues trains passing was horrible, I couldn't sleep. Breakfast buffet was horrible too. I do not recommend this property specially for the price they charge.
Se hospedó 1 noche en abril de 2024
Respuesta de Anna Guest Services Manager el 1 may. 2024
Dear Carlos.Thank you for sharing your feedback with us. We are glad to hear that you found our location convenient and appreciated the friendliness of our staff. We apologize for any inconvenience caused by the condition of our furniture and building structure, as well as the discomfort of the bed. We understand that noise from passing trains can be disruptive to sleep, and we apologize for any disturbance you experienced. Additionally, we apologize if our breakfast buffet did not meet your expectations. Please note that we are currently undergoing refurbishment to address these concerns and enhance the overall guest experience. We appreciate your insights and hope to have the opportunity to better serve you in the future.Kind regards

10/10 Excelente

Jeffrey s

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderfull hotel in the hart of Edinburgh.
Se hospedó 4 noches en abril de 2024
Respuesta de Vicki Guest Services Team el 26 abr. 2024
Dear Jeffrey Thank you for your wonderful review! We thankyou you for your kind words and glad to hear that you enjoyed your stay at our hotel in the heart of Edinburgh. We do hope to welcome you back again soon!

8/10 Bueno

Timothy

Se hospedó 1 noche en abril de 2024
Respuesta de Anna Guest Services Manager el 11 may. 2024
Dear Timothy.Thank you for this rating of your recent stay with us. I am happy that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Edinburgh. Kind regardsAnna Guest Services ManagerMercure Edinburgh City Princes Street Hotel

6/10 Aceptable

SHAGUFTA

No le gustó: Estado de la propiedad e instalaciones
We stayed in room 451 for 1 night. The toilet flush was working so it was extremely inconvenient and we had to use the toilet on the first floor!!! Highly inconvenient!
Se hospedó 1 noche en abril de 2024
Respuesta de Vicki Guest Services Team el 26 abr. 2024
Dear Guest,I'm terribly sorry to hear about the inconvenience you experienced during your stay in room 451. It's disappointing that the toilet flush wasn't functioning properly, leading to such inconvenience. Please accept our apologies for any disruption it caused to your stay. We will certainly address this matter for investigation to prevent any further negative impact on guests. Thank you for bringing this to our attention. If there's anything else you'd like to share, please don't hesitate to let us know. Your feedback is important to us.Kind regards

10/10 Excelente

Daniyar

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A great hotel in the heart of Edinburgh. Walking distance to all of the attractions. Nice breakfast and amazing service!
Se hospedó 1 noche en abril de 2024
Respuesta de Vicki Guest Services Team el 26 abr. 2024
Dear Daniyar,Thank you for your positive review! It's great to hear that you enjoyed your stay at our hotel here in the heart of Edinburgh. It's fantastic that you found our location convenient for exploring the city's attractions on foot. We're so pleased that you enjoyed our breakfast offerings and experienced amazing service during your time with us. I will pass on your kind words to our team; it's always a great morale boost receiving positive comments. We look forward to welcoming you back on your next visit to Edinburgh!Warm regards,

8/10 Bueno

Ingrid

Viajó en grupo
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Veldig sentralt med kort avstand til alt. Hyggelig personale.
Se hospedó 3 noches en abril de 2024
Respuesta de Anna Guest Services Manager el 10 abr. 2024
Dear Ingrid.Thank you for your feedback. We are delighted to hear that you found our hotel to be centrally located and that our staff made your stay pleasant. If there is anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future.

6/10 Aceptable

Arun

No le gustó: Estado de la propiedad e instalaciones
Affordable stay in central Edinburgh
Se hospedó 2 noches en febrero de 2024
Respuesta de Anna Guest Services Manager el 10 abr. 2024
Dear Arun.Thank you for your review and for choosing to stay with us. We appreciate your feedback and hope to welcome you back again soon.

10/10 Excelente

Kamil

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Really nice hotel, close to everywhere
Se hospedó 1 noche en marzo de 2024
Respuesta de Vicki Guest Care Manager el 15 mar. 2024
Dear Kamil, Thank you for your wonderful feedback! It’s great to hear that you had a lovely experience at our hotel. We sincerely appreciate your positive review, and we're delighted to learn that your stay with us earned a perfect score. . If you need further assistance or you have anything you would like to add, please don't hesitate to contact us. Warm regards, Vicki Guest Services Team Mercure Edinburgh Princes Street City Hotel

2/10 Terrible

Kathryn

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It obviously is going to get a huge revamp but still beautiful hotel with magnificent views
Se hospedó 2 noches en febrero de 2024
Respuesta de Anna Guest Service Manager el 6 mar. 2024
Dear Kathryn.Thank you for your feedback. We are glad you appreciated the beauty of our hotel and the magnificent views. We are indeed undergoing a significant revamp to enhance our guest experience even further. We look forward to welcoming you back to enjoy our upgraded facilities in the future.

10/10 Excelente

Jennifer Louise

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I love the location, very walkable to so many restaurants, museums and shops. It's also a couple mins walk to the bus stop that will take you and from the airport. The room I had was facing Old town so the view was amazing. It was a little loud being on the 3rd floor, I could hear the buses when they pass by but not an issue so much at night. The room and the bathroom are clean, the bed is pretty comfortable. They were unable to accommodate me for early check in but they had free luggage storage. The reception and housekeeping staff were all nice and friendly. I definitely would book this hotel again in the future.
Se hospedó 3 noches en febrero de 2024
Respuesta de Vicki Guest Care Manager el 21 feb. 2024
Dear Jennifer,Thank you for sharing your feedback with us! We're happy to hear that you appreciated the prime location of Mercure Edinburgh Princes Street city centre Hotel, with its proximity to various restaurants, museums, and shops. It's fantastic that you found the nearby bus stop convenient for airport travel.We're pleased that you enjoyed the stunning view from your room overlooking the Old Town. While we apologise for any noise from passing buses on the 3rd floor, we're reassured to hear that it didn't disturb you during the quieter nighttime hours.We're glad that you found your room and bathroom clean and the bed comfortable. Although we couldn't accommodate early check-in, we're pleased that our free luggage storage was helpful.It's great to hear that our reception and housekeeping staff were friendly. Providing exceptional service is paramount to us, and we're fortunate to have such dedicated team members here at Mercure Edinburgh City.We're delighted to hear that you'll be returning in the future, and we look forward to welcoming you back. We hope your next stay will be as enjoyable as the previous one!Warm regards,VickiGuest Services TeamMercure Edinburgh Princes Street City Hotel

10/10 Excelente

Ian

Se hospedó 1 noche en febrero de 2024
Respuesta de Vicki Guest Care Manager el 22 feb. 2024
Dear Ian, Thank you for choosing to stay with us amazing to see you enjoyed stay so much you marked 10 out of 10 we really appreciate you taking the time to leave a review. Thank you again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one. Kind regards. Vicki – Guest Services Team Mercure Edinburgh City Princes Street City Hotel.

10/10 Excelente

Sue

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a lovely stay at the Mercure. Wonderful room with a view of the castle, excellent, friendly staff and a nice bar/restaurant area. Great location for exploring Edinburgh 😀
Se hospedó 1 noche en febrero de 2024
Respuesta de Vicki Guest Care Manager el 21 feb. 2024
Dear Guest,Thank you for sharing your experience! We're happy to hear that you had a wonderful stay at Mercure Edinburgh Princes Street Hotel. It's great that you enjoyed your room with a view of the castle, the exceptional and friendly staff, and the inviting bar/restaurant area. We are fortunate to have such dedicated team members here at Mercure Edinburgh Princes Street who are committed to providing outstanding service to our guests.Our prime location offers fantastic opportunities for exploring Edinburgh, and we're delighted that you had a positive overall experience.We look forward to the opportunity of welcoming you back for another fantastic stay in the future!Best regards,VickiGuest Services TeamMercure Edinburgh Princes Street Hotel

8/10 Bueno

Heather

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Vicki Guest Care Manager el 21 feb. 2024
Dear Heather,We appreciate you taking the time to leave a review. We're glad to see that you had an enjoyable overall experience. If there's anything else you'd like to share, please feel free to let us know. Your feedback is incredibly valuable to us as we continually strive to enhance the experience for all our guests.We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future!Best wishes,VickiGuest Services TeamMercure Edinburgh Princes Street Hotel

10/10 Excelente

Carol

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Vicki Guest Care Manager el 29 ene. 2024
Dear Carol,Thank you for sharing your feedback. We sincerely appreciate your positive review, and we're delighted to learn that your stay with us earned a perfect 10! It's always our goal to ensure our guests have an enjoyable experience at Mercure Edinburgh Princes Street.If there are specific aspects you particularly enjoyed during your stay or if you have any suggestions for improvement, please feel free to let us know. Your input is valuable to us, and we eagerly anticipate welcoming you back for another fantastic stay.Warm regards,VickiGuest Services TeamMercure Edinburgh Princes Street Hotel

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en enero de 2024
Respuesta de Vicki Guest Care Manager el 28 ene. 2024
Dear Kannu,Thank you for your review; we appreciate you taking the time.We're thrilled about your perfect 10/10 rating! Your positive experience is valuable to us, and your satisfaction remains our top priority.If you have specific comments or highlights from your stay, we'd love to hear them.Thank you again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one.Kind regards.VickiGuest Services TeamMercure Edinburgh Princes Street Hotel

2/10 Terrible

Richard

Se hospedó 1 noche en enero de 2024
Respuesta de Vicki Guest Care Manager el 28 ene. 2024
Dear Richard,Thanks for your feedback; it aids our service improvement.Apologies if your experience fell short. We're committed to enhancing our services.For additional comments, please reach out. Your opinion matters, and we aim to make things right.We hope to welcome you back and provide the excellent hotel experience many of our guests have enjoyed. Thank you for staying with us, and we look forward to seeing you again.Kind Regards,Vicki, Guest Services TeamMercure Edinburgh Princes Street Hotel

8/10 Bueno

Carol

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios
Mattress and pillows very hard. Did not get a good nights sleep. It’s a shame as it’s a nice hotel.
Se hospedó 1 noche en enero de 2024
Respuesta de Anna Guest Services Manager el 16 ene. 2024
Dear Carol.Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with the mattress and pillows did not meet your expectations, affecting the quality of your sleep. In situations like these, we recommend reaching out to our front desk during your stay. Our team is always ready to assist guests and would have been happy to provide softer pillows to better suit your preferences. We apologize for any inconvenience caused and appreciate your understanding. If your travels bring you back to the area, we would love another opportunity to provide you with a more enjoyable experience.Kind regards

10/10 Excelente

Pauline

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Anna Guest Services Manager el 10 ene. 2024
Dear Pauline.Thank you for this wonderful rating of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Edinburgh. Kind regards.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Oldukça merkezi bir yerde hemen her görülecek noktaya yürüyerek ulaşılabilir. Oldukça temiz ve kullanışlı manzarası güzel House keeping oldukça imtinalı ve titiz her yeri temizleyip toparlamakla kalmayıp bıraktığınız herşeyi temizledikten sonra tam olarak aynı yerine koyma özenine sahip Yalnızca standart oda biraz küçük alan olarak. Genel olarak puanımız 9/10 severek ve mutlulukla konakladık 5 gece boyunca evimizin bir odası gibiydi.
Se hospedó 5 noches en diciembre de 2023
Respuesta de Anna - Guest Services Manager el 8 ene. 2024
Dear Guest.Thank you for taking the time to share your positive experience. We are thrilled to learn that you found our central location convenient. Your feedback about the standard room size has been duly noted, and we appreciate your understanding. It is wonderful to hear that you felt at home during your 5-night stay. We look forward to welcoming you back for another delightful experience in the future.Kind regards.

8/10 Bueno

Anaelle

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked my beautiful view on The Christmas Market. I would have much prefered a shower. The Ares was really great to go out and about.
Se hospedó 6 noches en diciembre de 2023
Respuesta de Anna - Guest Services Manager el 8 ene. 2024
Dear Anaelle.Thank you for sharing your feedback. We are delighted to hear that you enjoyed the beautiful view. We hope to welcome you back in the future for another enjoyable stay.Kind regards.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en diciembre de 2023
Respuesta de Anna - Guest Services Manager el 8 ene. 2024
Dear Guest.Thank you for this rating of your recent stay with us. To better understand your experience and address any concerns, could you kindly share specific details or suggestions on what we can improve? Your insights are invaluable to us, and we are committed to making necessary enhancements based on your feedback. Thank you for taking the time to help us enhance our services.Kind regards.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very convenient
Hotel is conveniently situated for transport, shops and restaurants which are all on its door step. Staff are helpful and friendly. We slept very well eventhough our room was overlooking the street. Overall a very good experience.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Anna Guest Services Manager el 28 dic. 2023
Dear Guest.Thank you for taking the time to share your positive experience with us. We are happy to hear that our hotel's convenient location added to your overall satisfaction. It's wonderful that you found our staff helpful and friendly, contributing to a pleasant stay. Thank you for choosing to stay with us, and we look forward to welcoming you back for another excellent experience.Kind regards.

10/10 Excelente

Fiona

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Anna Guest Services Manager el 28 dic. 2023
Dear Fiona.Thank you for this rating of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Edinburgh. Kind regards

2/10 Terrible

Vivek

Se hospedó 1 noche en diciembre de 2023
Respuesta de Anna Guest Services Manager el 28 dic. 2023
Dear Vivek.Thank you for this rating of your recent stay with us. To better understand your experience and address any concerns, could you kindly share specific details or suggestions on what we can improve? Your insights are invaluable to us, and we are committed to making necessary enhancements based on your feedback. Thank you for taking the time to help us enhance our services.Kind regards.

8/10 Bueno

Debra

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This property had rather poor internet service. The staff was very helpful in “resetting” the system but the service was no better. Another hotel guest had similar complaints confirming that it wasn’t my devices. Difficult for tourists and business guests.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Anna Guest Services Manager el 28 dic. 2023
Dear Debra. Thank you for taking the time to share your feedback regarding the internet service during your stay. We sincerely apologize for any inconvenience this may have caused. We appreciate your recognition of our staff's efforts in attempting to resolve the issue. Please accept our apologies for any disruption to your experience, and we hope to have the opportunity to welcome you back in the future with an improved internet service.Kind regards

4/10 Mediocre

Rachael

Viajó con su familia
No le gustó: Limpieza
Se hospedó 2 noches en diciembre de 2023
Respuesta de Anna Guest Services Manager el 28 dic. 2023
Dear Rachael.Thank you for this rating of your recent stay with us. To better understand your experience and address any concerns, could you kindly share specific details or suggestions on what we can improve? Your insights are invaluable to us, and we are committed to making necessary enhancements based on your feedback. Thank you for taking the time to help us enhance our services.Kind regards.

8/10 Bueno

Tanya

Viajó con su familia
Le gustó: Limpieza, personal y atención
Pleasant stay
Accommodating hotel, let me change my dates at last minute due to travel issues. Lobely, friendly staff. Nice breakfast. Hotel clean but in need of a refurb/update. Wifi signal very poor in the rooms
Se hospedó 1 noche en diciembre de 2023
Respuesta de Anna Guest Services Manager el 18 dic. 2023
Dear Tanya.Thank you for sharing your positive feedback. We appreciate your understanding regarding the date change and are pleased to hear you enjoyed our friendly staff and breakfast. We've noted your comments about the hotel's condition and Wi-Fi signal, and we're actively addressing these areas for improvement. We look forward to the opportunity to welcome you again.Kind regards.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Good
The hotel was central. Very old, but it will be renovated in 2024. And it needs that. The room and bathroom had a good size, the bed was a bit hard. It needs a matrasstopper. The staff was friendly. Breakfast was ok. I would stya here again.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Anna Guest Services Manager el 17 dic. 2023
Dear Guest.Thank you for sharing your experience with us. We are glad to hear that you appreciated our central location and the spaciousness of the room and bathroom. We appreciate your understanding about the age of the hotel and are excited about the undergoing renovations. It is wonderful to hear that the staff was friendly, and you found the breakfast satisfactory. We look forward to the opportunity to welcome you back during your future travels.Kind regards.

10/10 Excelente

Helen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Was a quick 1 night stay to visit xmas markets. Was a great location and very comfortable would stay again
Se hospedó 1 noche en diciembre de 2023
Respuesta de Anna Guest Services Manager el 17 dic. 2023
Dear Helen.Thank you for taking the time to share your experience. We're thrilled to hear that your quick one-night stay to visit the Christmas markets was enjoyable. It is wonderful to know that our location and comfort met your expectations. We look forward to welcoming you back for another pleasant stay in the future.Kind regards

10/10 Excelente

e

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Anna Guest Services Manager el 17 dic. 2023
Dear e.Thank you for the perfect 10/10 rating! We are thrilled to hear about your positive experience. If there is anything specific you loved or anything you think we can improve further, feel free to share. We look forward to welcoming you back for another excellent stay.Kind regards.

10/10 Excelente

David

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Expensive
The prices for food and drinks were not good for consumers in today’s economy as they were expensive and service charges should never be charged automatically. It is for the consumer to decide whether the service was good enough.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Anna Guest Services Manager el 17 dic. 2023
Dear David.Thank you for sharing your feedback, and we appreciate your perspective on our pricing and service charge policies. We want to clarify that our standard practice is to present the bill to the customer each time, providing the autonomy to decide whether to include the service charge. If there are further details you'd like to share or if there's anything specific you believe we can improve upon, please feel free to reach out. Your input is crucial, and we aim to provide a better experience for our guests. Thank you for bringing these matters to our attention.Kind regards

10/10 Excelente

Janet

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location
Se hospedó 1 noche en noviembre de 2023
Respuesta de Anna Guest Services Manager el 3 dic. 2023
Dear Janet.Thank you for this review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Edinburgh. Kind regards.

6/10 Aceptable

Neal, Seattle

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Seems to be getting ready for a remodel. As such the property is in pretty poor shape. Rooms not up to par.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Anna Guest Services Manager el 3 dic. 2023
Dear Neal. Thank you for taking the time to share your feedback. We appreciate your understanding regarding the ongoing preparations for a remodel. We are sorry to hear that the current condition of the property did not meet your expectations. We hope to welcome you back in the future to experience our upgraded and improved facilities.Kind regards.

8/10 Bueno

Nuri

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Our stay here was good. The best thing about the hotel is the location and the very friendly staff! 4 minute walk from the train station and 1 minute walk from the buss stop for the airport. The room we got was not a new room, so it had no power outlets by the bed and the Wi-Fi was not great. Housekeeping didn't do our room everyday which I found odd. The restaurant has some great options and highly recommend you prepay for your breakfast!
Se hospedó 5 noches en noviembre de 2023
Respuesta de Anna Guest Services Manager el 3 dic. 2023
Dear Nuri.Thank you for sharing your experience with us. We're delighted to hear that you had a good stay and that the location and friendly staff left a positive impression. Your feedback is valuable, and we appreciate your recommendations. We apologize for any inconvenience regarding the power outlets, Wi-Fi, and housekeeping. Your comments will be shared with the relevant teams for improvement. We hope to have the opportunity to welcome you back for an even more enjoyable stay.Kind regards.

10/10 Excelente

Tony

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Fantastic view of the floodlit castle and xmas market. Very impresive
Se hospedó 3 noches en noviembre de 2023
Respuesta de Anna Guest Services Manager el 4 dic. 2023
Dear Tony. Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed the fantastic view of the floodlit castle and the Christmas market. It is wonderful to know that our location added to your overall impression. We appreciate your feedback and hope to have the pleasure of welcoming you back for another memorable stay.Kind regards.